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Reviews of Hotel Gran Quitumbe

3 out of 5
Hotel Gran Quitumbe
Av. Mariscal Sucre y Cóndor Ñan (Esq), Frente al Terminal Terrestre, Quito, Pichincha

Reviews

6.6
Rating 10 - Excellent. 12 out of 35 reviews" "
Rating 8 - Good. 5 out of 35 reviews" "
Rating 6 - Okay. 7 out of 35 reviews" "
Rating 4 - Poor. 2 out of 35 reviews" "
Rating 2 - Terrible. 9 out of 35 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

8.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Betty-Lynne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Did not like the stairs. The room was very cute though
Stayed 1 night in Feb 2023
Response from Byron. Hotel Gran Quitumbe on 16 Feb 2023
Dear Betty Thank you for your rating about the very satisfactory experience he has had at the Gran Quitumbe hotel. We are proud to review his opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality service. We hope to have you again in the near future.

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find coming or going to the Quitumbe bus terminal. Nice staff and simple amenities.
Stayed 1 night in Jan 2023
Response from Byron. Hotel Gran Quitumbe on 28 Jan 2023
Dear DevinThank you for your rating about the very satisfactory experience he has had at the Gran Quitumbe hotel. We are proud to review his opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality service. We hope to have you again in the near future.

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Byron,Hotel Gran Quitumbe on 6 Jan 2021
Dear Claude Thank you for your rating on the satisfactory experience you have had at the Hotel Gran Quitumbe. We are proud to receive your opinion. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality service. We hope to have you again in the near future!

10/10 Excellent

Luis, Quito, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok just one recommendation to change the pillows, it’s to hard but I can recommend to my friends
Stayed 1 night in Oct 2018
Response from Byron, Hotel Gran Quitumbe on 24 Aug 2020
Dear Luis Thank you for your rating on the satisfactory experience you have had at the Hotel Gran Quitumbe. We are proud to receive your opinion. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality service. We hope to have you again in the near future!

6/10 Okay

Diane, Colorado

Liked: Cleanliness, staff & service
Only if you need to stay close to the bus station
The hotel is very quaint. Rooms are very small, but clean. Very little hot water. We arrived very late (1 am) but there was staff available to carry our luggage up 3 flights of stairs (no elevator). Although staff spoke no English, we were finally able to communicate our needs. They were very kind and patient with us. The only reason we stayed here was because we had a very early bus to catch.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good ; very clean de room and others areas
Response from Byron, Hotel Gran Quitumbe on 24 Aug 2020
Dear Thank you for your rating on the satisfactory experience you have had at the Hotel Gran Quitumbe. We are proud to receive your opinion. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high-quality service. We hope to have you again in the near future!

2/10 Terrible

kevin, sd

Disliked: Cleanliness, staff & service, room comfort
Receptionist don't accept expedia reservation
Hotel staff didn't accept Expedia reservation which was shown through Mobile App and Email. Instead the receptionist was rude and demanded paper reservation. She made use of the untimely hour we checked in to charge us 150% of the base rate we booked through Expedia . Horrible hotel but stayed just because it is close to Quitumbe Terminal. Avoid if you can arrange other options.

6/10 Okay

Verified traveller

Disliked: Room comfort
Tiny room for not a tiny price
This was a last minute booking and though the staff were friendly and helpful the room was tiny and had windows opening on the communal staircase - you could hear every noise.

2/10 Terrible

Peter, United States

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Don't Do It-Rip Off
There was no hot water and we were told to keep it on for 5 minutes and it would get there. We waited 20 minutes and never had any, so we decided to wait until we were at the next hotel since we got in late. We asked for a wake up knock since we had a flight and they knocked 22 minutes after they were supposed to. Thank goodness my cel phone woke me up.I would never stay there again.

10/10 Excellent

george, west grove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Very nice hotel near the Quitumbe bus terminal. This is the reason I stay here to catch an early morning bus south. Staff very helpful. I requested an airport pick-up. They were there waiting for me. Nice vehicle. Have stayed here three other times and will no doubt be there again. One item of concern: I am sure I had left something of value in my room upon leaving. They said they did not find it. I will leave it at that.

10/10 Excellent

Rudolph, New Jersey, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice, located in a strategic place
The property is located in a strategic location near the bus station in Quito, which allowed me to meet many attractions like the Cotopaxi Volcano, Otavalo, Quito and then take my bus right there to go to the city Banos. The staff is very attentive, I was given many indications maps sightseeing, visiting places efficiently and get the most out of my time, room was very clean and spotless bathroom, would recommend to a friend.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dingy hotel near the bus station
We chose this hotel for the proximity to the bus station (we arrived late at night and left early the next morning for Banos). The hotel wasn't dirty, but it was dingy, dark, and unwelcoming. I'm glad we only stayed there for one evening.

2/10 Terrible

honest john, California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience Ever!
This was absolutely the worst hotel experience ever. I have traveled all over the world and can honestly say this was a giant mistake. The staff charged us for things without authorization, thier shuttle service was $ 70 and then would not provide a ride back to the airport. The room stunk of urine and there was evidence of rodents on the property. Dogs howled and barked all night and the traffic noise was incessant. The manager or owner had a bed right behind the check in counter, right there in the lobby! They refused any reasonable request. The bell boy actually told the cab driver to try and over charge us. This was told to us by the cabbie who also told us the place has a terrible reputation locally as well. Stay away from this rip off joint. Do yourself a huge favor.
Response from Gerencia Hotel Gran Quitumbe on 11 Feb 2016
Kindest regards of those who make up the Hotel Gran Quitumbe The charge was made based on the reservation you made was a Twin Room which costs $ 45, your reservation was modality payment on arrival you had to pay for it at the hotel but unfortunately you thought by data the credit card provided at the time of booking the payment thereof had already been made but you failed to grasp the explanation given by the members of our reception. You are bothered by the shuttle from the airport to our hotel provided Hotel you, you make a call in which he was told the fee the same cost of $ 35 which is the same as a regular taxi I was treated very badly the person who gave him the same service obviously will refuse to serve again for the transfer from the hotel to the airport. With respect to other situations you had exclaimed very grotesque and threatening the staff would make a bad comment that our staff tried hard to give any explanation you throw your credit card and your payment was signed by you in Ecuador if person does not agree with paying just no signature and no way to make the payment thereof. We are confident That We provide an opportunity to serve you again and Have the opportunity to offer our warm and personalized service Have a very good life Atte Byron Suntaxi Hotel Gran Quitumbe

10/10 Excellent

Dorothy MacMillan, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for one night
We stayed one night as it's close to bus station and we wanted an early start. Staff very friendly but room tiny and so was the bed......however for one night and for the money it was good value. It was very clean. Only one place to eat you could walk to but excellent and cheap food.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A little cramped, nice staff
Our hotel room was quite nice and clean but really cramped! The bed was also a bit too small for two people and not very comfortable. The tap was only cold water; however, the shower was excellent. The staff were really friendly and nice, but didn't speak any English (except for 1guy). The neighborhood isn't the nicest, but the hotel is very conveniently close to a bus station.

4/10 Poor

Scott, Seattle

Disliked: Property conditions & facilities, room comfort
This Hotel Is Not Near The Old Town
Google Maps was wrong when we booked this. It showed this hotel right in the middle of the Old Town (Centro Historico). We booked from the U.S., and were very surprised when we arrived. It was a long way from anything that a first time visitor to Quito would want to see, to my eyes. The staff, though limited English, was very nice. At least one of the staff (owner?) already seemed to be aware of Google's error when I showed him the map, which was disappointing. The hotel was nice enough, I guess, though the halls and room were very dark. We checked out virtually immediately, and did not stay the night. I do not know, as yet, whether they charged us for the room. We had initially booked two nights through Expedia, and when we discovered the location, we changed to just one night. We only did this because we were waiting on lost luggage from LAN (another story). An hour or two later, we decided to leave anyway, told LAN of the change, and booked at the Hotel Patio Andaluz (nice) right in the historical center.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Close to Express Bus Station
Great location if you need to catch the express bus to other places in Ecuador. Located in the southern part of the city and long ride from airport. Arrived in Quito late at night but easy taxi ride to the hotel and flawless check in. Restaurant was closed due to owner hurt in an accident but enough restaurants were close by to choose from.
Response from Hotel Gran Quitumbe on 16 Apr 2016
Dear Guest Thank you very much for taking your time to comment on their experience at the Hotel Gran Quitumbe, it is very gratifying that could enjoy our facilities as well as the strategic location in front of the bus terminal and has been helpful to you. We regret that our cafeteria was closed and has not been able to serve our breakfast I was honored to host you and we hope to Have the pleasure to welcome you again to this, His home in the future fencing. Have a very good life Atte Byron Suntaxi Hotel Gran Quitumbe

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Place For Main Bus Station In South Quito.
This hotel is in the far south of Quito and so is not easy to get to from the airport. As people know, most flights tend to arrive late in Quito, so it is a long drive by taxi to the south of Quito. However.. This place is very handy for the Quitumbe bus station. So if you are already in Ecuador , then this hotel is just 150 metres away and is also adjacent to the trolley system that is easy to follow. So all parts of Quito are within easy reach during the day, via El Recto, where you can change to other routes. This hotel is very quiet and in a safe area, but there are no shops around for food etc. The bus station is the only alternative and the food there is patchy as well as the ambience, despite it being new and clean. I would stay there again , if I came in by bus as it is so convenient despite the 20 dollar price.
Response from Gerencia Hotel Gran Quitumbe on 11 Feb 2016
Dear Guest Thank you very much for taking your time to comment on their experience at the Hotel Gran Quitumbe, it is very gratifying that could enjoy our facilities as well as the strategic location in front of the bus terminal and has been helpful to you. I tell him that there is now a highway called Ruta VIva communicating better maner this sector to the airport, including a public bus which costs economic I was honored to host you and we hope to Have the pleasure to welcome you again to this, His home in the future fencing. Have a very good life Atte Byron Suntaxi Hotel Gran Quitumbe

10/10 Excellent

George, Kennett Square, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
The hotel was very clean. The staff was very friendly and helpful. The single person room I was in was quite small, but sufficient. The room was very quiet even with the traffic outside. Very clean. I only spent one night here. Will definitely be back. The hotel is across the street from the Quitumbe bus station. One could walk it, but for $1.00 I took a cab. The only negative item is they could have turned the water temperature up more. The shower was not warm.
Response from Gerencia Hotel Gran Quitumbe on 11 Feb 2016
Dear George Thank you very much for taking your time to comment on their experience at the Hotel Gran Quitumbe, it is very gratifying that could enjoy our facilities as well as the strategic location in front of the bus terminal and has been helpful to you. I was honored to host you and we hope to Have the pleasure to welcome you again to this, His home in the future fencing. Have a very good life Atte Byron Suntaxi Hotel Gran Quitumbe

10/10 Excellent

Diego, Guayaquil, Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel made me feel at home
the hotel is very clean, excellent price, good service and very comfortable rooms is good wifi service and great location for all my paperwork
Response from Gerencia Hotel Gran Quitumbe on 11 Feb 2016
Dear Diego Thank you very much for taking your time to comment on their experience at the Hotel Gran Quitumbe, it is very gratifying that could enjoy our facilities as well as the strategic location in front of the bus terminal and has been helpful to you. I was honored to host you and we hope to Have the pleasure to welcome you again to this, His home in the future fencing. Have a very good life Atte Byron Suntaxi Hotel Gran Quitumbe

10/10 Excellent

Marisol Estefania

Travelled with family and small children
Liked: Cleanliness, amenities
Muy bonita
Stayed 1 night in Mar 2024
Response from Byron, Hotel La Basilica on 21 Mar 2024
DearMarisolThank you for your rating about the very satisfactory experience he has had at the Gran Quitumbe hotel. We are proud to review his opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality service. We hope to have you again in the near future.

10/10 Excellent

Enid

Stayed 1 night in May 2023
Response from Byron, Hotel Gran Quitumbe on 21 May 2023
Dear EnidThank you for your rating about the very satisfactory experience he has had at the Gran Quitumbe hotel. We are proud to review his opinion. We appreciate your trust both in our hotel and in our country. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality service. We hope to have you again in the near future.

6/10 Okay

DIANA

Stayed 1 night in Jan 2022
Response from Byron. Hotel Gran Quitumbe on 7 Jan 2022
Dear Diana Thank you for your rating on the satisfactory experience you have had at the Hotel Gran Quitumbe. We are proud to receive your opinion. We are pleased to know that you enjoyed your stay with us, we are always working to improve and offer a high quality service. We hope to have you again in the near future!

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018
Response from Byron S on 27 Dec 2018
Gracias por su comentario, esperamos poderlo servir en una futura ocasión. Saludos

2/10 Terrible

Benito

Disliked: Staff & service, room comfort
Nunca volver a este hotel
Stayed 1 night in Jul 2018
Response from Byron S on 8 Aug 2018
Huésped no se hospedo en el hotel, quería la devolución total del dinero de una reserva no reembolsable

8/10 Good

malee, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バスターミナルから徒歩5分
バスターミナルから非常に近い場所にあり とても便利です。空港からタクシーですと 約30分程度で、30〜35ドルになります。深夜のチェックインも問題ありませんでした。

6/10 Okay

Linda

Liked: Staff & service
Disliked: Room comfort

8/10 Good

Isabelle, Les Cèdres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propre, personnel sympatique, près du terminus
Nous sommes arrivés tard après avoir fait plus d'une heure d'autobus à partir de l'aéroport Quito. Nous avons été très bien reçus. Nous avions choisi cet hôtel parce que nous devions prendre l'autobus le lendemain matin tôt et il est effectué très bien situé, soit à 5 minutes à pied du terminus. Le déjeuner offert est assez de base mais il ne coûte que 2,50$ par personne. Je recommanderais cet hôtel pour un court séjour.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay this hotel !!!!!!!
This hotel is horrible. I travel for 6monthes but i've had bad experiences like here. The restaurant in hotel is very dirty. They didn't wash dishes and forks. It looks just leave for long time. This hotel will not keep your luggage after you check out. You must pay $35, then you can take place for your luggage. There are 4 staff i saw. They are rude and only want your money. There's no elevator, so one of them will help you. You must give them tip to make them go out from your room. And there around hotel has many hostels and hotels. So you don't need to book accomodation. Actually I didn't know that around bus terminal has many accomdation with good price. You can find out early. only $10~12. Breakfast is poor and disgusting. I can't see dirty things...!!! Even They say good bye when we leave!! Stay far from this hotel if you want to have good time!!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homofobia, discriminacion y maltrato
Parte 1 : Soy cubanoamericano (exiliado) y despues de una separacion por mas de 5 anos decidimos un reencuentro con mi mejor amigo ( cubano , residente en la isla) y mi expareja( cubano , residente en la isla) . Escogimos este lugar por la cercania a la terminal . Yo habia sacado una habitacion para una persona y otra para dos por internet.
Response from Hotel Gran Quitumbe on 16 Apr 2016
Reciba un cordial saludo de quienes conformamos el Hotel Gran Quitumbe Agradecemos el tiempo que se ha tomado en hacernos llegar sus comentarios con respecto a su estadía. Expresamos a Usted nuestras sinceras disculpas y lamentamos que no hayamos alcanzado a cubrir sus expectativas de servicio. Con respecto al titulo de su comentario lo único que le manifestamos es que no se puede realizar cosas que están fuera de la moral por respeto a otros huéspedes. Confiamos que nos brindará la ocasión de atenderlo nuevamente y tener la oportunidad de brindarle nuestro cálido y personalizado servicio. Atte. Byron Suntaxi Gerencia Hotel Gran Quitumbe

8/10 Good

gerardo, ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen servivcio
Agradable
Response from Hotel Gran Quitumbe on 3 Jan 2015
Estimado Gerardo Mil gracias por tomarse el tiempo para compartir su experiencia en el Hotel Gran Quitumbe, con la comunidad de Hoteles.com, fue un honor ser sus anfitriones, y esperamos tener el placer de darles nuevamente la bienvenida, a esta, su casa, en el futuro cercado. Que tenga una muy buena vida Atte Byron Suntaxi Hotel Gran Quitumbe

2/10 Terrible

César, Cuenca

Liked: Cleanliness
Disliked: Staff & service, room comfort
No todo lo que brilla es oro
Muy regular., no hay el mismo trato que se promociona en internet

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE CALIDAD / PRECIO, BUENA LIMPIEZA
Muy cómodo, limpio y bien mantenido el hotel. Lo mejor es que no usa alfombras en las habitaciones. Baño amplio. Camas cómodas. Internet relativamente rápido, ubicación estratégica en el terminal de autobuses ademas el hotel es manejado por sus propietarios q se desviven por atender tus necesidades, Lo tendré en mente para una próximo hospedaje!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy mala experiencia
Quitumbe no es un Hotel. Es un motel, obviamente no es apropiado para un viaje con familia como fue mi caso Mientras a mi me ponían todo tipo de trabas porque no llevaba la reserva impresa, entraban y salín parejas ( de todas las fachas) a las que les cobraban usd$18 por el rato. El personal que ayendia la noche en que llegoa eran dis tipos, uno que tenia uno aue estaba durmiendo en un colchon detrás del mostrador. El edificio esta ubicado en un sector no muy recomendable. NO LO RECOMIENDO
Response from Hotel Gran Quitumbe on 12 Feb 2016
Reciba un cordial saludo de quienes conformamos el Hotel Gran Quitumbe Agradecemos el tiempo que se ha tomado en hacernos llegar sus comentarios con respecto a su estadía expresamos a Usted nuestras sinceras disculpas y lamentamos que no hayamos alcanzado a cubrir sus expectativas de servicio. Es siempre nuestro compromiso hacer los mayores esfuerzos para proporcionar a nuestros huéspedes una placentera estadía, razón por la que tomamos muy en serio sus observaciones para las medidas correctivas del caso, lamentamos que por llegar a la madrugada no se le haya podido dar el servicio requerido Con respecto a las parejas que usted indica las personas ya estaban hospedadas y lo único que se les ayudo fue con el cambio para que puedan coger un taxi. Actualmente nuestro personal de recepción trabaja 24 Horas, Espero tener de nuevo en nuestro hotel para proporcionar el servicio de calidad que se merece y confirmar que tomamos en el cuidado de sus sugerencias. Atte Byron Suntaxi

10/10 Excellent

Byron, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Gran Quitumbe: Buenos Precios y Servicios
El hotel es super limpio, muy buena y cordial la atención, y muy buen precio para los servicios que ofrece
Response from Hotel Gran Quitumbe on 16 Apr 2016
Estimado Byron Mil gracias por tomarse el tiempo para compartir su experiencia del servicio y la atención del personal en el Hotel Gran Quitumbe, con la, fue un honor ser sus anfitriones, y esperamos tener el placer de darle nuevamente la bienvenida, a esta, su casa, en el futuro cercano. Que tenga una muy buena vida Atte Byron Suntaxi Hotel Gran Quitumbe