Room

Reviews of The Queen Phillippa

4 out of 5
The Queen Phillippa
High Street, Queenborough, Queenborough, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 227 out of 289 reviews" "
Rating 8 - Good. 52 out of 289 reviews" "
Rating 6 - Okay. 5 out of 289 reviews" "
Rating 4 - Poor. 3 out of 289 reviews" "
Rating 2 - Terrible. 2 out of 289 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed spotlessly clean room with very comfortable bed! Best hotel room in a long time. Staff were kind, helpful and attentive. I had the vegetarian breakfast and was so impressed at how fresh all the ingredients were and that the chef cooked the veggie sausages to perfection………..most breakfast chefs seem to cremate them! All in all a fabulous experience.
Stayed 1 night in Mar 2024
Response from Amanda on 29 Mar 2024
Thank you so much for your wonderful review, we really appreciate it! I have passed your comments onto the staff and special compliments to the chef. We are very pleased you enjoyed all aspects of your stay and hope to welcome you again.Best wishes,Amanda

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and good VFM
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew, Leighton Buzzard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, room comfortable and a great breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Jatin

Stayed 1 night in Feb 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here a few times. Always comfortable & staff very helpful.
Stayed 1 night in Jan 2024
Response from Molly on 27 Jan 2024
Thank you for your kind review,We look forward to seeing you again All at The Queen Phillippa

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Michelle on 28 Dec 2023
Hi Mary, Thank you for leaving us a review. We hope to welcome you back in the future. Kind regards Michelle

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay. Beds were comfortable and all amenities needed were provide. Really good restaurant for evening meals too.
Stayed 2 nights in Nov 2023
Response from Amanda on 29 Nov 2023
Thank you for leaving us a review Nathan, and for giving us 5 stars! We really appreciate it, and are very pleased that you enjoyed your stay with us and the food in our restaurant too. We hope you will visit again.Kind regardsAmanda

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was looking for a decent and reasonably priced place to stay and I was very happy with the Queen Phillippa. The fundamentals are of a good standard, clean and comfortable, the breakfast was nice and lots of options. The staff were also really nice - friendly and seemed to enjoy being there, which is always a good sign. There's not much in the way of dining in the nearby vicinity but we were using it as a base to explore Sheppey anyway. It's only about 30 mins to Shellness or Elmley nature reserve, and a really nice restaurant called the Three Mariners. We enjoyed our stay.
Stayed 1 night in Oct 2023
Response from queenphillippa on 30 Oct 2023
Thank you for such a lovely review, we are really pleased you enjoyed your stay with us.We hope to welcome you back in the near futureKind RegardsDonnaReception

10/10 Excellent

Marion

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely little find
Whole experience staying at Queen Phillipa was a complete joy. From the moment you arrive to when you leave all the staff are friendly and attentive. A lovely little find. Everywhere immaculate, everything you would need for a night stay, was there. Ate in the restaurant, Jaceys. Food good and reasonably priced. Would definitely stay again
Stayed 1 night in Oct 2023
Response from queenphillippa on 30 Oct 2023
Thank you for such a lovely review, we are really pleased you enjoyed your stay with us. We hope to welcome you back in the near futureKind RegardsDonna Reception

10/10 Excellent

Chrissie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely atmospher and excellent breakfast Will atay again
Stayed 1 night in Oct 2023
Response from Amanda on 27 Oct 2023
Thank you for leaving us a review and for rating us with 10/10! We really appreciate it. It's great to hear that you enjoyed our breakfast and will stay with us again. We look forward to seeing you then.Kind regardsAmanda

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Amanda on 10 Oct 2023
Thanks so much for rating us with 10/10, and for taking the time to do so. We are very happy that you enjoyed your stay, and hope you'll stay again.Best wishesAmanda

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B, worth a stay
This B&B was exactly what I needed, friendly staff, comfortable bed, clean, good price and nice breakfast, would recommend and stay again if I was in the area.
Stayed 1 night in Sep 2023
Response from Amanda on 27 Sept 2023
Thank you for your wonderful review, and rating us with 10/10 Helen, we really appreciate it!It's so nice to hear that enjoyed, and were happy with everything about your stay with us, and we really hope to see you again.Best wishesAmanda

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great experience
I stay in many hotels during the course of a year both on business and pleasure. I found every thing about this stay great especially the staff who went out of their way to please and assist.
Stayed 1 night in Sep 2023
Response from Michelle on 26 Sept 2023
Thank you David for taking the time to leave us a review and for rating us with a 10! I am so pleased you noticed how hard as a team we work for our guests! We hope to welcome you again.

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Michelle on 26 Sept 2023
Thank you Sue for leaving a review. We hope to welcome you again.

10/10 Excellent

Jill

Stayed 1 night in Sep 2023
Response from Michelle on 26 Sept 2023
Thank you Jill for leaving us a 10! I am pleased you enjoyed your stay. We hope to welcome you again

6/10 Okay

gary

Liked: Cleanliness, staff & service
Room was very small. Other than that, it was ok.
Stayed 1 night in Sep 2023
Response from Amanda on 27 Oct 2023
Thank you for your review. We appreciate your feedback. Due the the B&B being a converted Victorian building, the rooms do vary in size. If you visit us again, please call and we can arrange a more suitable room for you.Best wishesAmanda

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay on the island
The staff were friendly and professional from the beginning to check out. Room was clean and comfortable and the outside seating area was a real bonus in the hot weather. We ate in the restaurant and the food was really good
Stayed 1 night in Sep 2023
Response from Amanda on 13 Sept 2023
Thank you for rating us with 10/10!We are so pleased that you found the staff friendly and professional and were happy with your room. Our garden is a little oasis, and we are glad you got to enjoy it! I will also pass your comments regarding the food, onto the Bistro staff. We hope you visit us again.Best wishesAmanda

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great modern hotel With a great added bonus ferry as a room
Stayed 1 night in Sep 2023
Response from Michelle on 7 Sept 2023
Thank you James for leaving us a 5/5. So glad you enjoyed your stay with us and the Ferry stay exceeding your expectations! Kind regards Michelle

8/10 Good

Helen

Stayed 1 night in Aug 2023
Response from Michelle on 5 Sept 2023
Good afternoon Helen, Thank you for taking the time to leave us a review. We hope to welcome you in the future to try and get a 10/10. Kind regards Michelle

10/10 Excellent

Elaine

Stayed 1 night in Aug 2023
Response from queenphillippa on 14 Aug 2023
Thank you for leaving a 10/10 review We are pleased you enjoyed your stayKind RegardsDonna Reception

10/10 Excellent

Sharon

Stayed 1 night in Jul 2023
Response from queenphillippa on 30 Jul 2023
Thank you for a 10/10 review.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my evening meal and overnight stay at the Queen Phillipa. The food was first rate, the staff warm and friendly and the accommodation was welcoming and homely. I’ll definitely be back.
Stayed 1 night in Jul 2023
Response from Amanda on 19 Jul 2023
Thank you Christopher for rating us with a 5 out of 5!I will pass your comments regarding your meals, onto our chef and we are very happy to hear that you found our staff to be friendly and welcoming. We hope you do visit again!Kind regards, Amanda

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Welcoming and friendly. Rooms clean. Quiet. Great place to visit all surrounding areas. Near rail station and nice walks . Freshly cooked meals with plenty of choice.
Stayed 5 nights in Jul 2023
Response from Amanda on 19 Jul 2023
Thank you for your review Patricia and for rating us with 10 out of 10!It's really good to hear that you found the B&B clean, friendly and convenient in location, and I will pass you comments regarding the Bistro onto our chef :)We hope you stay with us again,Kind regards, Amanda

10/10 Excellent

Hilda

Business traveller
Liked: Cleanliness, staff & service
The hospitality was fantastic 👏. No complaints.
Stayed 1 night in Jun 2023
Response from Michelle on 29 Jun 2023
Hi Hilda, Thank you for rating us with a 5/5. I am so pleased you enjoyed your stay with us and had no complaints. We hope to see you again soon.Kind regards Michelle

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Amanda on 25 Jun 2023
Thank you Mark, for rating us with 5 Stars! We really appreciate your review and are very please to hear that your stay with us was excellent! We hope you'll stay with us again.Best wishes,Amanda

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Michelle on 15 Jun 2023
Thank you for taking the time to leave us a review, I am so pleased you have rated us 10/10! We hope to welcome you back soon. Kind regards Michelle

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ed & Donna's wedding weekend
Excellent experience from check in to check out. If only all hotels were as welcoming and friendly as this. Breakfast are plate served... a real treat. Garden area is perfect for a chat and a beer.
Stayed 2 nights in Jun 2023
Response from Michelle on 12 Jun 2023
Hi, Thank you for taking the time to leave us a review and for rating us with a 10/10. I am so pleased you enjoyed your stay with us and enjoyed everything we have to offer! We hope to see you in the future. Kind regards Michelle

10/10 Excellent

Debra

Stayed 2 nights in Jun 2023
Response from Amanda on 7 Jun 2023
Thank you for leaving us a review Debra, and for rating us with a 10! We really appreciate it. We hope you visit us again in the future.Best wishesAmanda

10/10 Excellent

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find
A warm welcome Easy to find Good parking Lovely bar & garden Nice breakfast
Stayed 1 night in Apr 2023
Response from queen phillippa on 17 Apr 2023
Good Afternoon JulieThank you for taking the time to leave us a great review. we are pleased you enjoyed your stay. We look forward to welcoming you back in the near futureKind RegardsDonna Reception

10/10 Excellent

Gianina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff!
Stayed 1 night in Apr 2023
Response from Michelle on 15 Apr 2023
Hi Gianina, Thank you for rating us with a 5/5. I am so pleased you found staff to be lovely. We hope to see you again soon.Kind regardsMichelle

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little pub, staff were so bubbly and friendly. Food was excellent, would highly recommend.
Stayed 3 nights in Feb 2023
Response from Michelle on 4 Mar 2023
Good afternoon Chris, Thank you for taking the time to leave us a review and for rating us with a 5/5.I am so pleased you found our staff to be bubbly and friendly and enjoyed our food. We hope to welcome you back again soon.Kind regards Michelle

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely B and B . I had a big room nicely furnished. Complimentary biscuits and bottles of water teabags coffee . Food was amazing . Staff were lovely. Would recommend and If I am in isle of Sheppey . I will go there .
Stayed 3 nights in Feb 2023
Response from Michelle on 2 Mar 2023
Hi David, Thank you for taking the time to leave us a review and for rating us with a 10! I am so pleased you enjoyed your stay with us and would recommend us! Kind regards Michelle

6/10 Okay

KUMHO TYRE

Stayed 1 night in Feb 2023
Response from Michelle on 2 Mar 2023
Good afternoon, Thank you for leaving us a review. Please could you contact us as you have left us a 6/10 rating and we would like to discuss your stay. Kind regards Michelle

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel
Wonderful stay, welcoming staff, Immaculate clean hotel. Will return, highly recommended
Stayed 2 nights in Feb 2023
Response from queen phillippa on 20 Feb 2023
Thank you so much for taking the time to leave us a 10/10 review.We are really pleased you enjoyed your stay and found the staff welcoming,hotel immaculately clean and that you will highly recommend.We look forward to welcoming you back in the future Kind RegardsDonnaReception

10/10 Excellent

Jamie

Stayed 1 night in Jan 2023
Response from queen phillippa on 29 Jan 2023
Thankyou for leaving us a 10 out of 10 review

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely and fresh interior, very clean; and friendly staff. breakfast cooked to order with large buffet on side. Never used The Queen Phillipa before but will definitely use again
Stayed 1 night in Jan 2023
Response from queen phillippa on 16 Jan 2023
Good Afternoon Thank you for taking the time to leave a great reviewWe are pleased you enjoyed your stay and we look forward to welcoming you back in the futureKind RegardsDonna Reception

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation, food and service!
From checking in, the room, evening meal, breakfast and service all was excellent. Will definitely stay again if in the area.
Stayed 1 night in Jan 2023
Response from Michelle on 11 Jan 2023
Hi Matthew, Thank you for taking the time to leave us a review and for rating us with a 10. I am so pleased you found your stay with us to be of great standard and the food. We do hope to see you again if in the area!Kind regards Michelle

10/10 Excellent

tara

Stayed 1 night in Dec 2022
Response from Michelle on 5 Jan 2023
Good afternoon Tara, Thank you for taking the time to leave us a review and for rating us with 10/10. We hope to welcome you back again soon. Kind regards Michelle

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Outstanding property, impeccably clean and everything there goes above and beyond. Prior to arrival Amanda called to see if I'd like a slightly cosier room than the one I'd booked which surpassed expectations. Her warm welcome set the tone for a lovely stay. Comfy bed, breakfast varied and geared to suit all tastes inclusing veggie. Cannot fault this place esp at the price.
Stayed 1 night in Dec 2022
Response from Michelle on 31 Dec 2022
Good afternoon Jane, Thank you for taking the time to leave us a review and for rating us with 10 out of 10!I am so pleased you enjoyed your stay with us and had a lovely experience with Amanda. I will pass on this review to her she will be very happy.We hope to welcome you again!Kindest regardsMichelle

10/10 Excellent

Robert

Stayed 1 night in Dec 2022
Response from Michelle on 26 Dec 2022
Good afternoon Robert, Thank you for taking the time to leave us a review and for rating us 10/10.I am so pleased you enjoyed your stay with us.Kind regards Michelle

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Heating issue and luke warm shower
A great little hotel but there are some aspects that could be improved to make it even better. I was due to visit on Saturday 17th December and called ahead to see if I could check in early. They were very accommodating but it did bring an extra charge of £10, which brought the total for 2 nights to £170 which is quite expensive. I stayed in room 1 which was up a flight of stairs with no lift , so If you do have any mobility problems or have a lot of luggage, you may want to request a room downstairs. The room was lovely and nicely decorated but the main problem was the heating. There is only one radiator in the room and even when it was on max, it was luke warm with cold areas. I spoke with management and they did manage to find me a plug in heater but as it was only small and a large room, it took some time to heat it up. This meant that the first night was very cold for both myself and my 7 year old, so i had to have extra clothes. Once the room was warm, I tried to open a window for a bit of fresh air to stop it being so stuffy and realised that you can’t open the window. There is a plastic screen which you can open but the actual window is inaccessible which could cause a problem in summer. The shower was again only luke warm , even when it was on the maximum temperature, with a very low water pressure. Both myself and my son tried to warm ourselves up on the first night in the shower but had no such luck.
Stayed 2 nights in Dec 2022
Response from Michelle on 24 Dec 2022
Hi Shannon, Thank you for taking the time to leave us a review. Firstly when you checked in I did explain we do have a 10.00 early check in fee, at reception we have to reschedule our house keepers schedule so they can get into the room as a priority. On that particular day our house keepers had a load of work but we still managed to get your room ready for you.With regards to the heaters, we was fully booked in the bed and breakfast that night and I myself managed to find a spare heater for you. I can understand it did take a while to heat up, with this being said we have learnt from this as the weather has dropped we will be leaving a card in the slot of the room to warm up the rooms before guests check in.I am glad you did find your stay with us good except for the minor issue you had with the heaters, but thank you for bringing this to our attention so we could rectify this.Also, we do not allow take away food in our rooms, we find they make our rooms smell and we have a restaurant downstairs.We do look forward to welcoming you in the future. Kind regards Michelle

10/10 Excellent

Clifford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming
Stayed 2 nights in Nov 2022
Response from Michelle on 18 Nov 2022
Good afternoon, Thank you for taking the time to leave us a review and for rating us with 10/10.I am glad you had a good stay with us. We hope to welcome you back in the future.Kind regardsMichelle

6/10 Okay

K

Stayed 3 nights in Oct 2022
Response from Michelle on 22 Oct 2022
Good morning Kay, This review has come through with a 6/10 which is fine but you have left us no comments. Please could you advice us what you didn't like? We are always trying to improve, and usually get a higher score. I have spoken with all members and no complaints was raised by yourself. We hope to welcome you back again and see if we can get a higher score from you next time. Kind regards Michelle

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome from Amanda at the desk. Room was nice with a good view, could just see the boats. Breakfast is great - nicely cooked to order.
Stayed 2 nights in Oct 2022
Response from Amanda on 19 Oct 2022
Thank you Simon for your great review. I am glad you felt welcome, were happy with your room and enjoyed your breakfasts too!We hope you visit us again soon!Best wishesAmanda

2/10 Terrible

paul

Stayed 2 nights in Oct 2022
Response from Michelle on 17 Oct 2022
Hi Paul, as discussed on the phone with my colleague Amanda regarding this review, Expedia are asking me to respond to this. We was very shocked our end to receive a 2/10 a score that low which we have never received before. Just to clarify this score does not reflect the bed and breakfast and we are investigating the matter. You said on the phone that you will visit us again so we look forward to welcoming you and hopefully rectifying the issue you had. Kindest regards Michelle

10/10 Excellent

Robin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Cracking Little Stay
Stayed 1 night in Oct 2022
Response from Amanda on 12 Oct 2022
Thank you Robin for your lovely review and for rating us 10/10!We are glad you enjoyed your stay and we hope you will visit us again.Kind regardsAmanda - Reception Team

10/10 Excellent

Michelle

Stayed 1 night in Oct 2022
Response from Michelle on 10 Oct 2022
Hi Michelle, Thank you for rating us with a 10/10. I am so pleased you enjoyed your stay with us. We hope to welcome you back again in the future. Kind regards Michelle

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short notice get-away
Very comfortable stay. Staff very helpful.
Stayed 1 night in Sep 2022
Response from queen phillippa on 27 Sept 2022
Good Afternoon Linda Thank you for leaving us a great review and we are pleased you found your stay comfortable and all the staff very helpfulwe look forward to welcoming you back in the near futureKind RegardsDonna Reception

10/10 Excellent

Lavinia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything so perfect
Amazing,the food the room,the staff all wonderful,so clean and tidy everywhere ,would reccommend to everyone,you must try,such good value
Stayed 1 night in Sep 2022
Response from Michelle on 8 Sept 2022
Hi Lavinia, Thank you for taking the time to leave us a review and for rating us with a 10! I am so pleased you found our food to be amazing and our staff to be wonderful, I am also pleased you would also recommend us. We look forward to welcoming you back. Kind regards Michelle

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Really lovely 2 night stay. Staff are friendly and helpful and the room was lovely and comfortable. The breakfast was exceptional!
Stayed 2 nights in Aug 2022
Response from Michelle on 1 Sept 2022
Good afternoon Sarah, Thank you for taking the time to leave us a review and for rating us with a 10 out of 10! I am so pleased you had a lovely 2 days stay with us, found our staff to be friendly and the room comfortable. We hope to welcome you back again soon. Kind regards Michelle