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Reviews of Villa Herencia Hotel

3.5 out of 5
Villa Herencia Hotel
23 Cll Caleta Las Monjas, San Juan

Reviews

9.2

Wonderful

Rating 10 - Excellent. 450 out of 665 reviews" "
Rating 8 - Good. 161 out of 665 reviews" "
Rating 6 - Okay. 33 out of 665 reviews" "
Rating 4 - Poor. 15 out of 665 reviews" "
Rating 2 - Terrible. 6 out of 665 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yanira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was absolutely STUNNING!! 😍
Stayed 1 night in Apr 2024

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, safe and quiet.
Stayed 3 nights in Apr 2024
Response from R. Cruz on 18 Apr 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property. Great price compared to others in the area. Very comfortable bed and the living space worked out perfectly. Upstairs has a hot tub and nice seating areas. Coffee in the morning. Right near the forts trail around the peninsula. What else do you need!?!? Definitely coming back
Stayed 1 night in Apr 2024
Response from R. Cruz on 18 Apr 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Kendall, Aspen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My stay at the Horencia in Old San Juan was largely enjoyable, offering a delightful mix of convenience and charm. The hotel's location is its crowning glory, nestled in the heart of Old San Juan, making it an awesome spot for explorers keen on soaking up the rich culture and vibrant atmosphere of this historic area. However, it's worth noting that the property does seem to be showing its age a bit and could benefit from some updating to enhance the overall guest experience. From the décor to some of the facilities, a refresh could really elevate the Horencia to its full potential. On another note, while the morning ritual of coffee and tea is appreciated, the options were somewhat limited. Expanding the selection to cater to a wider range of preferences would be a wonderful touch, ensuring all guests can start their day on the right note. In conclusion, despite these minor areas for improvement, my stay was indeed a great one. The Horencia’s prime location in Old San Juan more than made up for its shortcomings, offering a unique and memorable experience. I look forward to seeing how this charming hotel evolves in the future.
Stayed 1 night in Mar 2024
Response from R. Cruz on 1 Apr 2024
Thank you Kendall!Will consider your recommendations!Kindest regards, Villa Herencia Staff

8/10 Good

Prismar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Katherine

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location and very quiet. Enjoyed my stay and the morning coffee very much.
Stayed 1 night in Mar 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place to stay right in the heart of Old San Juan. The historic villa is extremely charming and you can't beat the location. Would totally stay here again.
Stayed 1 night in Mar 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice folks lovely place.
Stayed 2 nights in Mar 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

collins

Travelled with family
Liked: Cleanliness, property conditions & facilities
We stayed for one night in old San Juan in this hotel. Overall, it’s lovely. There was some construction being done on part of the balcony railings and the rooms were a little bit musty but overall very nice. We had a car with us and it was impossible to find parking on a Saturday night. Also, staff goes home at 5 PM so we checked in at 5:30 and had trouble knowing where to park etc.
Stayed 1 night in Feb 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
We did not spend much time in the hotel but, everything was great.
Stayed 1 night in Feb 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

4/10 Poor

Cynthia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old world charm. The floors in the room were dirty. Netting over the bed was creepy. I would not recommend.
Stayed 1 night in Feb 2024
Response from R. Cruz on 30 Mar 2024
Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. Your comments will be shared with our housekeeping team for immediate improvement. We appreciate your input and hope to welcome you back for a better experience in the future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really cute room. Location perfect to walk around old San Juan. Bring ear plugs. There was a frog in the courtyard singing all night
Stayed 2 nights in Feb 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Yaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely. Would stay again!!
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Quiet, nice roof top area to chill.
Stayed 1 night in Jan 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Mariel, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Christopher

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I recently had a very disappointing one-night stay (Dec 29 to 30, 2023) at Villa Herencia Hotel in San Juan, Puerto Rico (Old Town). I had booked on Expedia and paid USD 382 for one night (taxes included but not even breakfast). I felt this was an exorbitant amount of money given the very poor quality of the room and the hotel in general. I complained at check out; they told me to send my complaints to the owner/manager (which I did), and they never even bothered to reply. First the good points (and there were very few): - the Front Desk person was friendly and tried to be helpful, although the hours of the front desk were hard to figure out - The AC worked well, as did the mosquito netting around the bed (which was necessary, see below) - The location in the Old Town was convenient. Now for the complaints – and it is hard to know where to begin: Everything from a maintenance & cleanliness standpoint was a huge disappointment. Common areas and our room were shabby and dirty, especially the floors. The entire ground floor smelled of mold. The restroom on the ground floor, when I used it the first day, was filled with unsightly debris and junk. The rooftop terrace was a disaster: mosquito infested due to standing water everywhere; this made it impossible to sit outside without being devoured by insects; an ugly hodge-podge of cheap plastic furniture; dirt, dead leaves and other debris all of the place – it looked like it hadn’t been cleaned or swept in ages;
Stayed 1 night in Dec 2023
Response from R. Cruz on 30 Mar 2024
Thank you for sharing your experience. We apologize for the disappointment you encountered during your stay. Your feedback is valuable, and we take it seriously. We will address your concerns with our team to ensure immediate improvements. We appreciate your patience and hope to have the opportunity to regain your trust in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Janet C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heritage aite
Beautiful place in a unique location. We love the terrace and being in a historic spot. Hard to get there by taxi from the airport!
Stayed 2 nights in Jan 2024
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Supriya

Stayed 2 nights in Dec 2023
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Stay
Everything about our stay was charming. The hotel is OLD - like real old - but so well decorated. I felt like I was staying in Old-timey San Juan. Despite the old feel/look, the bed was really comfortable and the shower was large and nice. Also, the staff was really friendly and accommodating. The hotel is also very close to a church which makes navigating really easy and the church is easy to spot throughout the city.
Stayed 1 night in Dec 2023
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Kelly

Stayed 1 night in Dec 2023
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Berangere

Stayed 1 night in Dec 2023
Response from R. Cruz on 30 Mar 2024
We apologize for the experience you had during your stay. Your feedback is invaluable, and we take it seriously. We are committed to addressing the issues you encountered to ensure a better experience for all our guests. If there are any specific concerns you would like us to address, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Todd

Stayed 1 night in Dec 2023
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

RANDOLPH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2023
Response from R. Cruz on 30 Mar 2024
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old San Juan
Very quaint and romantic hotel. The self check in was pretty seamless. The rooms feel quite tight and the lighting isn’t ideal for getting ready, but it was a comfortable bed. There are undergoing some construction, so the overall aesthetic will be improved when that is finished. Great location for walking and exploring.
Stayed 2 nights in Nov 2023
Response from R. Cruz on 25 Nov 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Aida

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, full os the historic experiencd in old San Juan. Well kept and and good energy.
Response from R. Cruz on 25 Nov 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is quite a find. Location is second to none. Staff are helpful. Accommodations, though small, are quaint, comfortable, charming, and romantic. I would stay here again. So glad I choose this place.
Stayed 2 nights in Nov 2023
Response from R. Cruz on 25 Nov 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay, great location.
Stayed 2 nights in Nov 2023
Response from R. Cruz on 25 Nov 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service
Stayed 6 nights in Oct 2023
Response from R. Cruz on 7 Nov 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Arleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from R. Cruz on 7 Nov 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from R. Cruz on 7 Nov 2023
Thank you for staying with us! We appreciate your feedback!

4/10 Poor

David

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
First, the staff was friendly. Just a host and one cleaning person. The place is close to lots of the attractions you would want to see in Old San Juan. But the place was definitely not like the pictures. Our room was about 12 x 12 feet with no windows and very dark. It had a musty smell. The bathroom was very small and had a plastic electrical outlet cover on the shower wall with caulk around it. The second floor had 2x4s and plywood for the railing. I went in the dining room to sit down and when I pulled the chair out the arm fell off. There was also what looked like rust coming out of one of the switches. The place was just really run down. For us the plus was that my wife grew up about 50 feet down the street, so it brought back childhood memories.
Stayed 2 nights in Oct 2023
Response from R. Cruz on 30 Mar 2024
Thank you for sharing your feedback. We apologize for any discrepancies between your expectations and your actual experience. Your comments are important to us, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Rosana

Stayed 3 nights in Oct 2023
Response from R. Cruz on 25 Nov 2023
Thank you for staying with us! We appreciate your feedback!

4/10 Poor

Jorge

Stayed 2 nights in Oct 2023
Response from R. Cruz on 30 Mar 2024
We apologize for the experience you had during your stay. Your feedback is invaluable, and we take it seriously. We are committed to addressing the issues you encountered to ensure a better experience for all our guests. If there are any specific concerns you would like us to address, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful, our room was so cute & I like that they kept it in the old style instead of rehabbing the walls, etc…. Very authentic old San Juan. The bathtubs on the roof were a great way to relax after walking all day!
Part of our room
Courtyard
Entry
Our room door
Stayed 2 nights in Sep 2023
Response from R. Cruz on 10 Oct 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Sooo beautiful
Stayed 2 nights in Sep 2023
Response from R. Cruz on 10 Oct 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Tatiana

Stayed 1 night in Sep 2023
Response from R. Cruz on 10 Oct 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Rosalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from R. Cruz on 10 Oct 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the authenticity of the interior portion of this hotel! Beautiful! Dining and bars within walkable distance. Also, a great scenic view of the ocean. Only downfall is limited parking by the hotel. Plan to pay for parking nearby or walk a ways to get there.
Stayed 5 nights in Aug 2023
Response from R. Cruz on 10 Oct 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Xochitl

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is well located and the rooms are nice, however its a little bit noisy. Also, since they dont have staff 24 hrs its really complicated to get in touch with someone (even though they have a 24 hrs phone - no one answers).
Stayed 2 nights in Aug 2023
Response from R. Cruz on 10 Oct 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent tiny, tidy boutique hotel in heart of Old San Juan. Very welcoming, friendly and comfortable. Right next door to El Convento.
Stayed 3 nights in Aug 2023
Response from R. Cruz on 1 Sept 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from R. Cruz on 1 Sept 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
We came late from a social activity, and the check in was easy! Parking at the Church in front of the Convento! Beautiful antique room! Surprise am w Fofé, one of our favorite local rock and roll musical show! We definitely come back w our friends! Money value great!
Stayed 1 night in Aug 2023
Response from R. Cruz on 1 Sept 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Great little spot
This was the 3rd stay here. The property needs some upkeep but the people are friendly and you cant beat the location.
Stayed 1 night in Apr 2023
Response from R. Cruz on 18 Jul 2023
Thank you for staying with us! We appreciate your feedback!

2/10 Terrible

Kwok

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from R. Cruz on 30 Mar 2024
We apologize for the experience you had during your stay. Your feedback is invaluable, and we take it seriously. We are committed to addressing the issues you encountered to ensure a better experience for all our guests. If there are any specific concerns you would like us to address, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Ernesto

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 2 nights in Jul 2023
Response from R. Cruz on 18 Jul 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from R. Cruz on 18 Jul 2023
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

CAROLINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from R. Cruz on 18 Jul 2023
Thank you for staying with us! We appreciate your feedback!