Property grounds

Reviews of TOP HOTEL Praha & Conference Centre

4 out of 5
TOP HOTEL Praha & Conference Centre
Blazimska 1781/4, Prague

Reviews

6.2
Rating 10 - Excellent. 32 out of 225 reviews" "
Rating 8 - Good. 63 out of 225 reviews" "
Rating 6 - Okay. 53 out of 225 reviews" "
Rating 4 - Poor. 40 out of 225 reviews" "
Rating 2 - Terrible. 37 out of 225 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Walter

Travelled with group
Liked: Cleanliness
Leider war am Abend kein Restaurant im Hotel geöffnet.sonst war alles gut.Sehr ausgiebiges Frühstück und grosse Zimmer.Preis Leistung sehr gut. gute Verbindung mit U-Bahn nach Prag.
Stayed 7 nights in Aug 2023

8/10 Good

Martin

Liked: Cleanliness
Stayed 2 nights in Jun 2023

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Property outdated, no directions , staff unhelpful and no safe in the room. Do not stay here!
Stayed 1 night in Jun 2023

10/10 Excellent

Dimitar

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Z
Choose this hotel due to fitness: it is old and in dangerous condition. The staff obviousely do not like their jobs, acting like being bored.
Stayed 1 night in May 2023

6/10 Okay

Milan

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Tadashi

Stayed 4 nights in Nov 2022

8/10 Good

Viacheslav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If was a lot of people on reception desk and it takes more time to check in that I expected But overall impression still good because room was big and comfortable Breakfast is also good So we enjoy our stay in top hotel
Stayed 1 night in Oct 2022

10/10 Excellent

M

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Rajiv

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with great staff. Quiet, cleam and comfortable. Near to huge shoping center.
Stayed 3 nights in Sep 2021
Response from revenue on 29 Sept 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay, thank you.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked everything: amenities, service, food, cleanliness, very easy to get to city center. .
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
I booked an available room with Expedia, I payed it, got email confirmation, everything apeared to be ok. After 30 min I called them to ask details about the parking place. I had to try for many times, they didn't answer. When I finally cought a line with the reception, they found my reservation but didn't have the room I payed, "the hotel is full , try to go somewhere else, not my problem"... after some hours and more than 90 minutes of music played on the phone by Expedia ( roaming fees), Expedia's relocation team found us another hotel to sleep. Thanks to Expedia that we didn't sleep in the car, but in a nice hotel ( Best Western Amedia).
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Pamela / manager on 29 Aug 2019
Dear guest, thank you very much for your great review! Kind regards

4/10 Poor

Karamatullah

Disliked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2019
Response from Pamela / manager on 3 May 2019
Dear Karamatullah , thank you for your review, althought I am very sorry you weren't more specific in what you didn't like. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019
Response from Pamela / manager on 8 Apr 2019
Dear Anonymous guest, thank you for your review, we are very happy you were satisfied with your stay! We hope we will welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough vegetarian options for dinner. Breakfast is good. Good bus service to hotel.
Stayed 3 nights in Dec 2018
Response from Pamela / manager on 5 Jan 2019
Dear guest, thank you very much for your feedback, it is very important insight for us! I am very happy you enjoyed your stay! Kind regards

4/10 Poor

MELANIE

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Pamela / revenue manager on 25 Nov 2018
Dear Melanie, thank you for your feedback.

6/10 Okay

Mark

Liked: Cleanliness
Stayed 1 night in Aug 2018
Response from Pamela / revenue manager on 27 Sept 2018
Dear Mark, thank you for your feedback

2/10 Terrible

Hiu Ling

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor servicrs
Poor services and facilities. Room with extra payment of Euro40 per night for upgrade to air-conditioning, but not cool at all.
Stayed 2 nights in Jul 2018
Response from Pamela / revenue manager on 27 Sept 2018
Dear Hiu, thank you for your feedback.

2/10 Terrible

Sun, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No customer service in English Rooms too big but very less amenities No tea coffee or kettle I will never stay in hotel like thus
Stayed 1 night in Jun 2018

2/10 Terrible

anastasis, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a hotel this is a conference centre but have n
expected hotel but got loads of halls. advertise restaurant, but closed.no hotel services. no room service. no hot food for breakfast. this is not 4 star hotel.
Stayed 7 nights in Apr 2018

6/10 Okay

Sid

Liked: Cleanliness, room comfort
Disliked: Staff & service
nice hotel - terrible staff
For the price you're paying here, I think the hotel is very good. Pros: location is quiet, big rooms, clean cons: terrible staff attitude absolute horrible, asking them anything is like opening a can of worms! this includes, front office, bars, breakfast areas. just don't ask them anything and you'll be fine! room refrigerators dont really work and you're not suppose to ask My flight was delayed so I requested 2 hour delayed checkout after 4 day stay but the answer was NO, thats it :) I don't believe this hotel is safe for families and kids because its like a ghetto area, a lot of people are standing at the door all the time, fighting and joking, god forbid if you say something you're in for a fight as well. There's no hotel security so If wouldnt suggest this hotel if you're bringing your kids for holidays. but if you're alone, just want to stay for the night and leave early mornings. Its not so bad!
Stayed 3 nights in Apr 2018

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
half a star might be too much
Not good at all.I booked a room with a King bed and upon check-in there was only twin beds available. Check in was painfully slow with three or more front desk people working to serve one or fewer guests at a time. The hotel is not very close to anything but seems to only serve large groups that don't mind dirty eating areas at breakfast.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, room comfort
Outside the city but comfortable
The hotel is a huge complex, outside the city. But overall very comfortable and had a jacuzzi tub.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from city center
No air condition. Old furniture, the bed was small and matress thin.

4/10 Poor

Mark, Tring

Disliked: Staff & service, property conditions & facilities, room comfort
Will not be rushing back!...
Stayed for a conference. Building & furnishing rather ' tired' and typical of E European hotels from former times. Mattress v uncomfortable - unsprung & c 10cm deep. Breakfast poor & akin to university canteen.

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel staff we very helpful. The beds were hard but the room was clean and well stocked with towels. The rooms are very roomy for European hotels.

6/10 Okay

leo, SC usa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
top hotel
The worst part was the breakfast No I don't want to tell you any more kkkkkkkkkk mmmmmmmmm ;;;;; fctyfgkhgcuteshgf

2/10 Terrible

kiwi, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT BELIEVE photos!!!
Worst ever hotel possible. From the service to the room, to the location...nothing works, hidden costs.... DO NOT BELIEVE the photos.... We were booked for 3 nights stayed 1 and checked out... Creepy, dodgy feeling here would NOT recommend to any one, even a back packers would be better.... Worst place I have EVER stayed at in the whole world...

4/10 Poor

Jennifer, prague

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
location is far from downtown, hotel is not 4 star
not very pleasent, too dark, and not bright enough, it is not 4 stars quality at all. . breakfast area, hall way, is not clean enough either. No AC. nice garden, right infront of bus stop, no water kettle inside the room, no coffee or tea inside the room. only coffe in the resturant. sutomer service is ok, but just not clean and the hotel has out dated TV. Room is small, bed is small. no internet in the room, extra fee, free wifi in the lobby, but it will cut out every 25 minutes. you have to reboot and wait for a long time.

4/10 Poor

Sergey, Moscow, Russia

Disliked: Room comfort
not a 4-star but a shelter
The hotel was advertised as a 4-star, which was why we chose it despite location inconvenient for tourists. At first sight, when you just enter the main lobby, it strikes with pompous luxury. It turned out that the hotel has several blocks (towers), and ours, with its own reception desk, was not any close to the promise. In late May the weather was rainy and chilly. The heat in the room was off. The room was so cold that we couldn't do anything in the room but to cuddle up under the blankets; requested extra blankets but never got them (stayed for 3 nights!). Taking shower was extremely uncomfortable because of the cold. No bed change. The breakfast was decent but we had to walk from our tower to the main block in the rain. One day both elevators were broken and we had to use stairs to the sixth floor. The bus stop in front of the hotel had no roof. Overall we remember the place as a basic shelter, though private. A partial consolation is the memory of a nice garden outside. Things which were not so important for us but can be of interest for other travellers: there were no TV, phone, and Internet in the room. (There is wi-fi in the lobby of the main building.)

2/10 Terrible

Serendipitous, Sydney NSW, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Deceitful advertising as 5 star hotel
I am very angry about this experience. I booked this hotel via Expedia 'secret Hotel' - 5 star Congress & Conference Centre. Swimming pool, gym, Internet access, tv in toons etc etc etc. Map showed it as abutting district one (old city). Took me two hours on public transport from airport . It was in a housing estate//technological park. Was consoling myself with the thought that al least I had luxury accommodation...but no. Arrived to be told I was in Hotel Garni an annexe about 250 metres outside the main hotel, no connection via undercover - it was pouring when I arrived. No Internet, one mirror only in bathroom, no tea making facilities no Internet access no phone no tv, very shabby. The tiniest towel I have ever had to use on my travels. Breakfast was in main hotel, so if raining needed coats umbrella etc. Loud banging one night woke me at 2 am, no lift in morning because 2 male guests had fought and broken lift, which remained out of action for thr remainder of stay. 6 flights walking up and down each time I wanted to return to room. It was quite deceitful on the hotel's part to advertise this as a luxury hotel and then house guests in this type of accommodation. Expedia should remove it from their list.

2/10 Terrible

Kim, Atlanta, GA

Disliked: Staff & service, property conditions & facilities, room comfort
unacceptable hotel with poor management
This hotel is poorly managed and is not ethical. Despite having prepaid through hotels.com they insisted that I did not pay for the room and would not let me leave upon check out. i had several other problems while there, including their not letting me check in, them checking me out several days in a row insisting my reservation was over, and several days without wifi (which only works in the lobby, despite them gladly letting you pay for it in your room, knowing they do not have room access).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convienent
Tis is a very well run hotel. The staff is friendly and professional, the room well appointed and clean. Also rather spacious by European standards. Close to old part of the city, easy walking distance. Very satisfied. Only caution, if driving, street parking is not readily available and hotel parking surcharge is not inexpensive.

2/10 Terrible

TP

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this one
For sure the worst hotel I have ever been in. Rooms are old and smelly. Paint is comming off the walls in the bathroom and ceilings. Location is far from everything. There is no service. This is a one star hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall it was satisfactory. Only issue was - in spite of internet access was complementry. Hotel insisted on its a payable service and they were not ready to acknowledge the same from hotels,com

2/10 Terrible

Francoise, Tucson, AZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you are thinking one second to go to this hotel, DON'T!
Nothing in this hotel works. The elevators are broken and never fixed. We were on the 4th floor, that's painful! The stairways lights are broken. At night this is dangerous and scary. But there is no other choice to go down. The room air conditioner is broken. The cigarette smoke in this hotel is a nightmare. People smoke everywhere. After 2 days , we could not breathe, with smoke coming into our non smoking room. We got zero help from the hotel as far as changing room. The restaurants food is mediocre, all of them. In the morning, the breakfast room opens aboutone half hour late and employees block the entrance door about one hour before closing time! Our mattress had a big blood spot. It had been turned over but could not hide the awful smell. It took a lengthy discussion with front desk to have the mattress replaced by a smaller one. We wanted to leave before the end of our stay. If our son had not been part of a baseball team staying there we would have left to a better hotel downtown. We had a "superior suite". There was no furniture in the living room, except for a desk with a small TV on it which we had to watch though the doorway from the bedroom. The TV had only one channel - a russian version of Headline News. Employees are not helpful. We noticed that none of them smiled. Nobody cares!

2/10 Terrible

Christoph, Munich, Germany; Greenville, sc

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't let the pictures fool you
The first room was dirty. Floors have not been vacuumed and there was mold in the bathroom. Elevators were in poor condition. Only two towels in the room (size of hand towels). No wifi reception in our room

4/10 Poor

Lydia, New Jersey, US

Disliked: Staff & service, property conditions & facilities, room comfort
not impressed
The only good thing about the hotel was that the room was big. The furniture needs updating, the mattress on the bed was as hard as a rock. There was no toilet paper, no shower gel, no soap and only two towels. The tv was so small and had a few channels with static. The air conditioner did not work, and we had to open windows. If you are traveling by car, the address was mispelled and almost impossible to find with a GPS.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
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Stayed 3 nights in Nov 2023

8/10 Good

Vera

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023