Exterior
Check availability

Reviews of ibis Praha Wenceslas Square

3 out of 5
ibis Praha Wenceslas Square
Katerinska 36, Prague

Reviews

8.0

Very good

Rating 10 - Excellent. 129 out of 473 reviews" "
Rating 8 - Good. 232 out of 473 reviews" "
Rating 6 - Okay. 84 out of 473 reviews" "
Rating 4 - Poor. 15 out of 473 reviews" "
Rating 2 - Terrible. 13 out of 473 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

faten

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel miteux, à éviter absolument, la chambre est très petite et pas propre la salle de bain sentait les toilettes publiques, la clé ne fonctionnait jamais Extrêmement cher pour ce que c’est, à éviter il y’a tellement mieux dans la même gamme de prix
Stayed 5 nights in Dec 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Ok room
Room was fine. Good location. Very hard bed. AC didn't work and windows didn't open so it was very hot
Stayed 3 nights in Dec 2023

8/10 Good

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Blake

Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Average
Good location, hotel was clean but could do with a refurb as outdated.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really recommend.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Tejash, Leicester

Travelled with partner
Liked: Cleanliness, amenities
Near to the metro station. Hotel is average, needs modernising. Ideal for business and not couples
Stayed 3 nights in Sep 2023

8/10 Good

zorigtbaatar

Travelled with family
Liked: Cleanliness, staff & service
room is a small and location is great!
Stayed 4 nights in Aug 2023

2/10 Terrible

JOFFRE

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They have ticks on bed, disgusting
Stayed 2 nights in Jul 2023

8/10 Good

Joseph, Haworth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy, but it had necessary accommodations.
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Decent standard Ibis, all the usual comforts, staying only overnight as I've seen plenty of Prague before. You can still pay city tax in cash (50 coruna/night). Reasonable value/comfort and 20 min walk to railway station. Area had a few sketchy shops, often with Russian vendors and some 'adult entertainment' venues down the next street but basically safe and fine. There is supermarket 'Billa' and a few decent bars 10 min walk away.
Stayed 1 night in Jun 2023

6/10 Okay

Everardo

Stayed 2 nights in Jun 2023

10/10 Excellent

Barry

Stayed 4 nights in Jun 2023

2/10 Terrible

Praveen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience. The sheets smelled terribly. The blinds on the window was damaged and let a lot of light in. Only 1 towel rather with no face towel. Receptionists we’re not cordial or polite. A subpar standard of service and room
Stayed 3 nights in May 2023

10/10 Excellent

Stanislawa

Liked: Cleanliness, staff & service, property conditions & facilities
It was great staying there!
Stayed 3 nights in May 2023

2/10 Terrible

Marco Antonio Robles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They take days to respond to an important information i needed to have regarding a charge they made, is something i needed to have answered quickly, i will never book with any ibis ever again.
Stayed 3 nights in Apr 2023

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the very slim beds, a bit narrow ever for me as being of average to slim build
Stayed 4 nights in Apr 2023

8/10 Good

Kuey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the proximity to metro and other attractions
Stayed 7 nights in Apr 2023

8/10 Good

carlos, Aliso Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Smallest bathroom ever
Stayed 4 nights in Apr 2023

8/10 Good

Zaff

Liked: Staff & service, room comfort
Good but not excellent
The Ibis is ideally located all the tourist spots are walkable or you can catch the metro one or two stops. The staff are friendly and approachable. The rooms need a major spruce up, really outdated. Clean but looked unclean. The bedding is excellent. The TV only has basic channels, I only found 3 English channels. No Movies or sports channels
Stayed 5 nights in Apr 2023

8/10 Good

Philip

Liked: Cleanliness, staff & service
Pro: Great location; price. Con: Smaller room than most Ibis; constant issue getting keycard to work, especially in lift/elevator.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in the city center, good breakfast, clean room.
Stayed 3 nights in Apr 2023

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shuttle service excellent. Hotel clean staff friendly and breakfast was good for continental. Good location Only problem was after day out we were all in a panic as door was open on room and thought immediately we had a break in but luckily nothing was taken
Stayed 3 nights in Mar 2023

10/10 Excellent

Shuchi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, very good prices and friendly staff
Good location, very good prices and friendly staff.
Stayed 3 nights in Mar 2023

6/10 Okay

jack

Its ok cheap but tired things broken
Response from Erik on 17 Jan 2023
Dear Jack,Thank you for taking the time to tell us about your experience at the ibis Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,ErikShift Leader

10/10 Excellent

Kristóf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Response from Kristyna Tyc on 27 Dec 2022
Dear Kristof,We very much appreciate your comments regarding your stay at the Ibis Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Kristyna TycFront Office Manager

8/10 Good

Ilan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from Kristyna on 14 Nov 2022
Dear Ilan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,KristynaFront Office Manager

8/10 Good

Celine

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The location is great. However, there is moisture in the shower.
Response from Kristyna on 3 Nov 2022
Dear Celine,We very much appreciate your comments regarding your stay at the ibis Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,KristynaFront Office Manaer

10/10 Excellent

Maria Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was booked there last August for a conference. The location is conveniently accessible to different points around the city.
Stayed 8 nights in Aug 2022
Response from Front Office Manager on 26 Oct 2022
Dear Maria Victoria,Thank you for your time to share with us your feedback about your stay at hotel Ibis Praha Wenceslas Square. We are glad to hear that you were satisfied with the stay overall and that the location of the hotel was suitable for you. Thank you again for sharing your experience, and we hope to welcome you again.Best regards,Katerina Koudelkovafront office manager

6/10 Okay

Verified traveller

Liked: Staff & service
Just very average and a bit overpriced for an average hotel.
Stayed 2 nights in Sep 2022
Response from Front Office Manager on 13 Oct 2022
Dear guest,Thank you for taking the time to tell us about your experience at the ibis Praha Wenceslas Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.Best regards,Katerina Koudelkova

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Hotel is easily accessible by Tram 22 which brings you to prague castle. Metro line brings you to Praha hln. A change of metro line at Florenc brings you to old town. Hotel facilities are up to date.
Stayed 1 night in Sep 2022
Response from Front Office Manager on 26 Oct 2022
Dear Lee,Thank you for your nice review of our hotel. We are glad that you enjoyed your stay and we hope to welcome you again if you come back to Prague.Best regards,Katerina Koudelkovafront office manager

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a standard ibis so you know what to expect. It’s basic and some areas could be better for example you got 2 medium sized thin large towels but no hand towel. The shower was also showing signs of age ie. Grout dirty but the shower was hot and good flow and what do you expect at this price. Central location and near a metro stop and tram stops to get around. Air conditioning worked fine. Standard ibis double bed.. they are hard but if you have a bad back then you might prefer that. Nothing negative to prevent me staying there again
Stayed 6 nights in Sep 2022
Response from Front Office Manager on 20 Oct 2022
Dear Russell, We very much appreciate your comments regarding your stay at the ibis Praha Wenceslas Square. We are glad to hear that you were satisfied with the stay overall and that the location of the hotel was suitable for you. I've informed the hotel management of your remarks about the room condition. As we strive to continuously improve the quality of our services, it is a feedback like this that we learn from and use to improve. Best regards, Katerina Koudelkova front office manager

8/10 Good

Christoffer

Stayed 3 nights in Aug 2022
Response from Front Office Manager on 26 Oct 2022
Dear Christoffer,Thank you for your nice review of our hotel. We are glad that you enjoyed your stay and we hope to welcome you again if you come back to Prague.Best regards,Katerina Koudelkovafront office manager

8/10 Good

Armin

Stayed 1 night in Jun 2022
Response from Front Office Manager on 26 Oct 2022
Dear Armin,Thank you for your nice review of our hotel. We are glad that you enjoyed your stay and we hope to welcome you again if you come back to Prague.Best regards,Katerina Koudelkovafront office manager

10/10 Excellent

Joel

Stayed 6 nights in May 2022
Response from Front Office Manager on 26 Oct 2022
Dear Joel,Thank you for your nice review of our hotel. We are glad that you enjoyed your stay and we hope to welcome you again if you come back to Prague.Best regards,Katerina Koudelkovafront office manager

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was in an area that was easy to walk to all the places to see e.g. Old Town, Charles Bridge and easy to get public transport (tram no.22 to the Prague Castle). Friendly and helpful staff, ask for a map at reception as they do not put it out. Would have liked that they had a kettle for tea and coffee in the room. Have used other Ibis before, would use again.
Stayed 5 nights in Apr 2022
Response from front office manager on 29 Apr 2022
Dear Kim, We very much appreciate your comments regarding your stay at the ibis Praha Wenceslas Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Unfortunately the kettle/coffee facilities are not a standard amenity of ibis chain in our region. I am truly sorry. Anyway, thank you again for sharing your experience, and we hope your next visit will be at least as pleasant as the previous one. Best regards, Katerina Koudelkova

10/10 Excellent

Scott

Stayed 3 nights in Apr 2022
Response from front office manager on 29 Apr 2022
Dear Mr. Scott, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Katerina Koudelkova

8/10 Good

Roy

Liked: Staff & service, amenities
Stayed 3 nights in Apr 2022
Response from Front Office Manager on 26 Oct 2022
Dear Roy,Thank you for your nice review of our hotel. We are glad that you enjoyed your stay and we hope to welcome you again if you come back to Prague.Best regards,Katerina Koudelkovafront office manager

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness
No tea coffee making facilities , no english speaking tv channels.
Stayed 2 nights in Mar 2022
Response from front office manager on 7 Apr 2022
Dear, Michael, thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please, allow me to inform, the tea/coffee making facilities are not a room standard of the ibis chain in this region. Best regards, Katerina Koudelkova

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, small room but does the job
Service was really good. Quick check-in and check out. Went with friends and were split in twin rooms. Gap between the beds was only 10cm because the room is pretty small so can be like you're sleeping with the other person. Shower and toilet were near beds so you could wake the other person up quickly with any sound. Amenities were good, power outlets on both sides of beds, hair dryer, couple of TP rolls. There's Aircon in the room but it doesn't work, it was uncomfortably hot with two people in the room even with window open we struggling to sleep. And this was the same for friends in 3 other rooms. Breakfast was shockingly bad if you're a veggie, beans but no hash browns. cereal, bread and butter was available if you're there early enough. Location wasn't too bad, about 15 minutes walk to town center and well located near other restaurants and other shops.
Stayed 4 nights in Feb 2022
Response from Front office manager on 29 Mar 2022
Dear Anonymous, Thank you for sharing your feedback. We are very sorry to hear that the room condition and the breakfast did not meet your expectations. We try to serve variety of food according to ibis standards. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy. The restaurant manager was already informed about your feedback. We hope you will give us the opportunity to better serve you in the future.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and simple
Nice simple hotel. Easy to reach. Small rooms but for low cost it was fine and breakfast had everything
Stayed 3 nights in Oct 2021

8/10 Good

Viktoras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
The room was not so big, comfortable bed, towels could be better, good breakfast, good location. Our room wasn’t cleaned after first night. I don’t really mind but it’s not up to Ibis standard.
Stayed 2 nights in Sep 2021

2/10 Terrible

Gary

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't use Hotel.com
its not open...not got any information regarding booking date change ...will never use Hotel.com again
Stayed 3 nights in Jun 2020
Response from Guest Relations Supervisor on 23 Oct 2020
Dear Gary, first, let me thank you for your time to share with us your impressions on your stay at ibis Praha Wenceslas Square, in the same time I am sorry for my late answer, due to a COVID-19. I am very sorry to read that you did not get any kind of information about the fact, that our hotel is not open. Once again, I am sorry to read that. Yours Sincerely, Lucie NESVADBOVA Guest Relations Supervisor

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very extensive. Incredible! Room was fine.
Stayed 2 nights in Sep 2019
Response from Guest Relations Supervisor on 3 Aug 2020
Dear Guest, first of all, let me thank you for your shared feedback, and comments about your recent stay at ibis Praha Wenceslas Square, in the same time I am sorry for my late answer due to COVID-19. I am delighted to read that you had a fully satisfactory stay with us. We will be looking forward to welcome you back to our hotel soon. Yours Sincerely, Lucie NESVADBOVA Guest Relations Supervisor

10/10 Excellent

Verified traveller

Liked: Cleanliness
great highly recommend it , clean and stuff is great
Stayed 4 nights in Dec 2019
Response from Guest Relations Supervisor on 10 Feb 2020
Dear Guest, thank you very much for sharing with us your feedback on your recent stay at ibis Praha Wenceslas Square. I am happy to read that you had a fully satisfactory stay with us. I will share your feedback with our team, and we are looking forward to welcome you back to our hotel again very soon. Best Regards from Prague, Lucie Nesvadbova Guest Relations Supervisor

8/10 Good

Ali

Liked: Cleanliness, staff & service, room comfort
Good hotel for cheap stays.
Stayed 3 nights in Nov 2019
Response from Guest Relations Supervisor on 10 Feb 2020
Dear Ali, thank you very much for sharing with us your feedback on your recent stay at ibis Praha Wenceslas Square. I am happy to read that you had almost fully satisfactory stay with us. I will share your feedback with our team, and we are looking forward to welcome you back to our hotel again very soon. Best Regards from Prague, Lucie Nesvadbova Guest Relations Supervisor

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice. I would have expected more amenities in the room (no refrigerator, no microwave, no iron). It is relatively close (walking distance) to most main attractions and very close to tram.
Stayed 5 nights in Nov 2019
Response from Guest Relations Supervisor on 10 Feb 2020
Dear Guest, many thanks for sharing with us your impressions on your recent stay at ibis Praha Wenceslas Square. I am glad, that overaly you had a nice stay. Regarding to the room amenities, I would like to kindly explain you, that it is not based on ibis standard. We do hope, that this will not determine you from your next stay with us, and that we will get a chance to welcome you back to our hotel again soon. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

6/10 Okay

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Guest Relations Supervisor on 18 Oct 2019
Dear Stephen, Thank you for taking the time to tell us about your experience at ibis Praha Wenceslas Square. I am sorry that your experience did not meet your expectations fully. We appreciate your sharing your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Lucie Nesvadbova Guest Relations Supervisor

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Guest Relations Supervisor on 18 Oct 2019
Dear Guest, thank you very much for sharing with us your feedback on your recent stay at ibis Praha Wenceslas Square. I am happy to read that you had a fully satisfactory stay with us. I will share your feedback with our team, and we are looking forward to welcome you back to our hotel again very soon. Best Regards from Prague, Lucie Nesvadbova Guest Relations Supervisor