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Response from Zdenek Portasik - Front Office Manager on 22 Jan 2024
Dear Paul, Thank you for rating your stay with us at Esplanade hotel Prague. We hope you will visit us again soon. With best regards Zdenek Portasik Front Office Manager
Conveniently located within walking distance to the city and shops and also within 7 minutes walking distance to the main Prague train station and connection to the direct Prague Airport Express coach service.
Staff at check in desk were extremely friendly, and organised early packed breakfasts for one early day trip.
Extensive selection of food for breakfasts; helpful attending staff.
Teck
Stayed 3 nights in Dec 2023
Response from Zdenek Portasik - Front Office Manager on 23 Jan 2024
Dear Teck, Thank you kindly for writing such lovely review following your recent stay at Esplanade hotel Prague. I am thrilled that we met your expectations and that you had gorgeous stay. We always strive to deliver the highest standards of service and hospitality, and it is wonderful to know we met your expectations in that regard. I am also happy you did also enjoy our breakfast. Should you ever visit Prague again, we will be pleased to welcome you back. With best regards Zdenek Portasik Front Office Manager
Response from Zdenek Portasik - Front Office Manager on 22 Jan 2024
Dear Claire, Thank you for rating your stay with us at Esplanade hotel Prague. We hope you will visit us again soon. With best regards Zdenek Portasik Front Office Manager
10/10 Excellent
Simon Adrian, Rangiora
Travelled with family
16 Dec 2023
Liked: Cleanliness, staff & service
Simon Adrian
Stayed 5 nights in Dec 2023
Response from Zdenek Portasik - Front Office Manager on 22 Jan 2024
Dear Simon, Thank you for rating your stay with us at Esplanade hotel Prague. We hope you will visit us again soon. With best regards Zdenek Portasik Front Office Manager
Response from Zdenek Portasik - Front Office Manager on 22 Jan 2024
Dear Martin, Thank you for rating your stay with us at Esplanade hotel Prague. We hope you will visit us again soon. With best regards Zdenek Portasik Front Office Manager
Response from Zdenek Portasik - Front Office Manager on 23 Jan 2024
Dear Dale, We greatly appreciate your succinct yet impactful feedback about your recent experience at Esplanade hotel Prague. It gives me joy to learn that you thoroughly enjoyed your stay with us and that you found everything to your liking. We would like to wish you all the best in the new year, and we hope we will be able to welcome you back soon. With best regards Zdenek Portasik Front Office Manager
Great old style hotel, short walk from the railway station with excellent staff.
Steven
Stayed 3 nights in Nov 2023
Response from Zdenek Portasik - Front Office Manager on 23 Jan 2024
Dear Steven, Thank you kindly for posting a review following your recent stay at Esplanade hotel Prague. I am delighted to learn that you thoroughly enjoyed your time with us and that you loved all aspects of your stay. I am mostly pleased that our staff provided great customer service, and I will pass your kind comments to the rest of our team. The hotel is indeed two minutes by foot from the main train station, and we still do our best to preserve its charming style from 1920's when it was opened for business. We would like to wish you all the best in the new year, and we hope we will be able to welcome you back soon. With best regards Zdenek Portasik Front Office Manager
Response from Zdenek Portasik - Front Office Manager on 13 Nov 2023
Dear Annette,Thank you for rating your stay with us at Esplanade hotel Prague. We hope you will visit us again soon. With best regards Zdenek Portasik Front Office Manager
Excellent location, and friendly staff.
Amenities are fantastic and staff is very helpful
Jerry
Stayed 4 nights in Oct 2023
Response from Zdenek Portasik - Front Office Manager on 13 Nov 2023
Dear Jerry, We greatly appreciate your short yet impactful feedback about your recent stay with us at Esplanade hotel Prague. It gives me joy to learn that you thoroughly enjoyed your stay with us. I was really pleased to read your praise of our staff. I enjoy knowing that you were well looked after during your stay, and I will make sure your feedback is passed to my colleagues. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future. With best regards Zdenek Portasik Front Office Manager
6/10 Okay
Nicole
Travelled with family
3 Nov 2023
Liked: Cleanliness, staff & service
Great location for an average hotel. This is not a luxury hotel as described. It is a very old building with outdated amenities and decor. Expect to have to crawl under tables to find an outlet. It did have the best bathtub a tall person could wish for. Not handicap friendly as there are stairs leading to the hotel as well as up to the elevator. Wi-Fi was decent. Beds and pillows comfortable enough for a night or two.
Nicole
Stayed 2 nights in Oct 2023
Response from Zdenek Portasik - Front Office Manager on 13 Nov 2023
Dear Nicole, Thank you for staying with us at Esplanade hotel Prague and sharing your experience with us. I am happy that you liked our location, and I hope you were able to get the most of it during your stay. On the other hand, I am genuinely very sorry that we failed to meet your expectations on your recent visit. Soon hotel will be 100 years old and the building itself is few decades older. Most of all guests like this about our hotel, however I understand that this comes with a few drawbacks like few extra steps, or in some rooms worse accessibility of electric sockets. I do hope that despite not having fully exceed your expectations, this will not prevent you from visiting us again in the future. With best regards Zdenek Portasik Front Office Manager
everyone at the hotel was very nice. It is in front of the Hvlani Nidrazi station
Miri
Stayed 3 nights in Oct 2023
Response from Zdenek Portasik - Front Office Manager on 13 Nov 2023
Dear Miri, Thank you for writing us review following your recent stay with us at Esplanade hotel Prague. I am delighted you found everybody at the hotel nice to you. We do try to do our best to make our guests feel welcome. I happy to read we succeeded with you. The hotel is located about 2 minutes from Main Train Station ( Hlavni nadrazi ), which makes it ideal place to stay not only if you miss a train. I hope we will welcome you back soon. With best regards Zdenek Portasik Front Office Manager
8/10 Good
SHINJI
31 Oct 2023
SHINJI
Stayed 2 nights in Oct 2023
Response from Zdenek Portasik - Front Office Manager on 13 Nov 2023
Dear Shinji,Thank you for rating your stay with us at Esplanade hotel Prague. We hope you will visit us again soon. With best regards Zdenek Portasik Front Office Manager
8/10 Good
Patrick
18 Oct 2023
Liked: Cleanliness, staff & service
Generally good but dated bedding
Patrick
Stayed 3 nights in Oct 2023
Response from Zdenek Portasik on 22 Oct 2023
Dear Patrick, Thank you for choosing our hotel Esplanade for your stay in Prague. We appreciate that you took your time and shared with us and other travellers your feedback. I am happy that you generally enjoyed your stay, but I am sure that next time we could do better. Most of our guest enjoy our bedding, so I am saddened that you did not find it to your liking.If you would be so kind and follow up with us, I would like to know more details, so we know what should be improved. And I do hope that despite not having fully met your expectations, this will not prevent you from visiting us again in the future. With best regards Zdenek Portasik Front Office Manager
10/10 Excellent
Walter
6 Oct 2023
Walter
Stayed 1 night in Oct 2023
Response from Zdenek Portasik - Front Office Manager on 13 Nov 2023
Dear Walter,Thank you for rating your stay with us at Esplanade hotel Prague. We hope you will visit us again soon. With best regards Zdenek Portasik Front Office Manager
All things considered, this is a fancy, traditional hotel that definitely appeals more to older travelers like me. I will consider staying there again if I revisit Prague in the future.
Suggested improvement: add a coffee maker and a small microwave oven if practical. Given the number of electronic devices people use today, they could also consider adding a more convenient power outlet for charging purposes.
One of the cleanest hotels I have been to in Prague. Staff very friendly and helpful. Breakfast was very good. Position is very good, near the A line metro which is the line for the airport.
Deborah
Stayed 2 nights in Aug 2023
6/10 Okay
Eric
8 Aug 2023
Liked: Cleanliness, room comfort
Maybe not
Third time staying here and this time made us not interested in returning. The staff is usually so accommodating and friendly but this time they were cold and unwelcoming. They made excuses for the Wi-Fi being bad quality and the room and hotel just showed it’s age.
Staff is very friendly and helpful. Room is big enough. Breakfast was satisfying and filling. Hotel is conveniently located close to the underground trains, street level trams, and the main train station.
The number 1 selling point was the staff. They were very attentive, helpful, and friendly. The location was terrific as it was close to the Prague train station and to a tram stop and to the subway.. The tourist sites are about 10 minutes walk away.
It was the most horrible so called "5 star" hotel I have ever stayed in and I travel a lot. I have never experienced something like this in my last 20 years of travel accross the globe. I had a junior suite booked for 4 nights.
Just to list a few points of my dissapointment:
1. The worst breakfast spread i have ever seen. Found a bug in apple juice container.
2. No water in the room. Only available with a charge.
3. No kettle in the room..we were told it is due to security reasons. If you need hot water you need to go down request for it.
4. No Air conditioning in the room with sofa beds where kids would sleep.
5. No dental kits available even upon request.
6. No Iron or ironing table and when asked for it they said they can only give it in the morning. (They were prompt in delivering it in the morning).
7. No weighing scale/machine in the room. When requested they said they only have one weighing machine in the hotel and it needs to be returned to reception immediately after use. Most staff does not even know it exists.
8. Hair dryer is wall mounted gaint machine and is extremely old. It heats up crazily and stops working with one use. You need to wait for it to cool down for it to start working again.
The staff was curtious and generally nice except one lady (name: R****) at the front desk who was extremely rude.
Location was the only and best part of the hotel. It is very conveniently located.
I would never stay in this hotel again.
Extremely disaapointed!
Hotel Esplanade is very conveniently located right at the top of Wenceslav square and next to the Train station.
Very easy to walk to all main attractions in Prague
This property was in a good location with an easy walking distance to the main attractions. There was also an underground link within 5 minutes walking distance. Room was very big and had everything we needed.
This is a historical building that has been nicely renovated. Our room was nice and clean, albeit a bit noisy at night due to some activities in the common areas. The free breakfast was wonderful. The receptionists were fluent in English, the other staff not so much. Sometimes they nodded but they did not actually understand. The proximity to both, the old town and the rail station was fantastic.
The hotel is superb and excellent value for money. It is only a three minute walk into Wenceslas square as well. make sure you pre book a breakfast as we paid double the internet price
Excellent hotel to stay! Everything was just perfect, the breakfast buffet was very nice! Perfect rooms, just a 3 minute walk from train station! Very helpful staff! Loved our stay to celebrate new year’s
Ami
Stayed 7 nights in Dec 2022
Response from Miriam on 24 Jan 2023
thank you very much for you visite and nice feedback
Lovely 1920’s hotel, very gentile atmosphere and very comfortable room & bed. Breakfast was good with a selection of hot & cold foods. Very convenient for all the tourist sights, and just across the road from the fabulous state opera house if you fancy an evening of culture. Overall I would certainly stay at the hotel again.
Niall
Stayed 3 nights in Dec 2022
Response from Miriam on 24 Jan 2023
Thank you so much for a nice feedback, happy to hear that you like our hotel and services.
Beautiful and super clean. Decorated with history and art in good taste. 2 minutes of walk from State Opera. Staff is super nice and helpful, and very accommodating to our needs. Very nice restaurant on site with great food and a piano. Will definitely come back!
A nice looking property with a simple but clean room.
Staff were cold and largely unhelpful unless directly pressed for anything (although the night manager was great and ordered me a pizza, there was no room service late at night).
Restaurant and bar were both closed for the duration of the stay.