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This hotel does not have 4 stars. Barely gets to 3. A hotel is not good of bad because gives you shoe polishing. Probably for those gaggets that’s it’s getting 4 stars. One room bare! The drapes were too small for the window. The other room the drapes were way too long. This hotel needs a lot of work and I wouldn’t recommend it to anyone and wouldn’t come back either. There’s are real 4 star hotels in better shape.
Isabel
Stayed 1 night in Nov 2023
Response from Lukáš on 22 Nov 2023
Dear Isabel,thank you for your time to share your experience. As language barier seems to be an issue here I cannot react any further.Best regardsLukáš Melichar
4/10 Poor
Geraldine
Travelled with partner
14 Nov 2023
Liked: Staff & service
Disliked: Cleanliness
🇺🇸. Excellent breakfast and nice staff. Room: old carpet, very outdated, dusty old curtains. Bathroom moldy and almost no toiletries just one small body lotion for three nights stay at the hotel. They didn't change linens or vacuum the room.
Geraldine
Stayed 3 nights in Nov 2023
Response from Lukáš on 15 Nov 2023
Dear traveler,thank you for your time spent to share your experience.Best regardsLukáš Melichar
8/10 Good
Charles
Travelled with family, Travelled with group
3 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Enjoyable, but a bit of sprucing up would be nice.
Super convenient, friendly and helpful staff. Hotel has a bit of a 'tired elegance' to it, but it was perfect for our stay. Everything was clean, just could use a bit of an update, some fresh paint here and there, fix some dinged up corners, etc. But, the value was great. Access to public transportation was good too. Would visit again.
Charles
Stayed 5 nights in Oct 2023
Response from Lukáš on 6 Nov 2023
Dear Charles,thank you for your overall positive evaluation.Best regardsLukáš Melichar
A great building in the Stalinist tradition and superb woodwork throughout the property. Room was big and well appointed.
Breakfast was exactly the same every day and could have been better and more interesting with the addition of daily changes to the fare on offer. That said, it was pretty good.
Some noise from smokers outside the front entrance late at night was disappointing.
Having to pay CZ1000 as a deposit for the minibar was unexpected and the first time I have been asked to do such a thing for twenty years or so anywhere in the world.
Overall, it is a great property with loads of character and is well placed for public transport.
As a regular visitor to Prague, I would think twice about staying there again because of the compulsory cash deposit or credit card guarantee. A definite four out of five overall.
DEREK
Stayed 7 nights in Oct 2023
Response from Sauron on 23 Oct 2023
Dear Derek,thank you for your honest and detailed feedback. I hope you had an amazing time in Prague and look forward to your next visit to Grandhotel International.Best regardsLukáš Melichar
The service staff at the reception desk and Iskander, who helped us with our luggage were excellent. The breakfast was top notch and a it had a gated parking area. Lovely hotel, although a little worn in places. I would definitely recommend it.
Donald Lee
Stayed 1 night in Oct 2023
Response from Lukáš on 16 Oct 2023
Dear Donald,thank you for your kind review as well as your compliments towards our colleague Iskandar.Best regardsLukáš Melichar
10/10 Excellent
Behrooz
22 Sept 2023
Behrooz
Stayed 1 night in Sep 2023
Response from Lukáš on 31 Oct 2023
Dear Behrooz,thank you for your evaluation.Best regardsLukáš Melichar
Dear Rajesh,thank you for your great rating. I hope you had a safe journey back home and look forward to your next visit in Grandhotel International.Best regardsLukáš Melichar
8/10 Good
Desiree
Travelled with family
9 Sept 2023
Liked: Property conditions & facilities
Not very close to tourist attractions but an Uber is very cheap to get to Old town / new town etc.
Hotel is very big - breakfast/ lunch / dinner daily / indoor and outdoor. Bar in lobby -Small cute rooftop. Hotel does have AC which is a plus and the rooms are a generous size for 2 people. Pizzeria is across the street but not many places to eat in the area. Some local bars a few blocks away / Would recommend for any one trying to find something affordable and for a decent sized room
Desiree
Stayed 7 nights in Sep 2023
Response from Lukáš on 14 Sept 2023
Dear Desiree,thank you for spending time to share your experience. I trust you had an amazing time in Prague and look forward to your next visit in Grandhotel International.Best regardsLukáš Melichar
Absolutely charming hotel with excellent service. Slightly dated room decor but hotel currently being upgraded. Spacious, comfortable and clean.
Only downside on my trip was fire alarm going off twice on my final stay.
Ingela
Stayed 4 nights in Aug 2023
Response from Lukáš on 7 Sept 2023
Dear Ingela,thank you for your time spent to share your experience. I hope you had a safe journey back home and look forward to your next visit in Grandhotel International.Best regardsLukáš Melichar
8/10 Good
Dana
Travelled with partner
3 Sept 2023
Liked: Amenities
Staff was super helpful with finding a place for our bikes and checking on a different room with one bed. They also helped us figure out how to get the lights to work with the card key. Overall a nice facility, if a little dated, but quaint.
Dana
Stayed 1 night in Aug 2023
Response from Lukáš on 4 Sept 2023
Dear Dana,thank you for your overall positive evaluation. I hope you had a wonderfull time in Prague and look forward to your next visit in Grandhotel International.Best regardsLukáš Melichar
Dear Traveler,thank you for sharing your experience.Best regardLukáš Melichar
8/10 Good
Tenz
27 Aug 2023
Tenz
Stayed 3 nights in Aug 2023
Response from Lukáš on 18 Sept 2023
Dear Tenz,thank you for your overall positive rating.Best regardsLukáš Melichar
4/10 Poor
Sanjay
21 Aug 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very helpful however the rooms weren’t that clean. We found bed bugs in our beds and it even bit my small son. The other facilities were ok, average at best.
Sanjay
Stayed 5 nights in Aug 2023
Response from Lukáš on 28 Aug 2023
Dear Traveler,thank you for sharing your experience.Best regardLukáš Melichar
The they offered me was separated by the door in between two rooms and I hesrd the other room.peoples privacy all night and i guess they were too,Also i reported to changed the room to me in first time the receptionies was not happy and they loughed behind me,becaouse my partner she saw them ,but after I reported on the site they offered me anothee room.
Gebresilasie samson
Stayed 2 nights in Jul 2023
Response from Gandalf on 27 Jul 2023
Dear Samson,thank you for spending time to share your experience regarding your recent stay.I hope you had a safe journey back home and look forward to your next visit in Prague.Best regardsLukáš Melichar
10/10 Excellent
Valentina
20 Jul 2023
Valentina
Stayed 1 night in Jul 2023
Response from Lukáš on 25 Jul 2023
Dear Valentina,thank you for your amazing rating.Best regardsLUkáš Melichar
10/10 Excellent
Savean
13 Jul 2023
Savean
Stayed 4 nights in Jul 2023
Response from Gandalf on 3 Aug 2023
Dear Savean,thank you for your superb rating.Best regardsLukáš Melichar
8/10 Good
Jens
10 Jul 2023
Jens
Stayed 2 nights in Jul 2023
Response from Gandalf on 13 Jul 2023
Dear Jens,thank you for your overall positive evaluation.Best regardsLukáš Melichar
2/10 Terrible
Charudutt
Travelled with family
3 Jul 2023
Disliked: Staff & service, room comfort
Unexpected disapointment confirms terrible service
I feel obliged to take time to write this review a very unsatisfactory stay at the “Grand Hotel International Prague”. We had booked a very short 1-night stay via hotels.com for a brief relaxing and most importantly refreshing transfer to the airport next morning.
We checked in late and checked-out at approximately 4:15 am. However our stay was worse than an hostel or lodge! Upon checking in we discovered that there were no towels in the room and were given the explanation that front desk could not help with laundry problems. I stay in many hotels and its first time I found myself in situation where there are no towels available! When I requested the staff to find one towel – she arrived with a bed sheet! I certainly didn’t expect this level of service. Not withstanding such a critical miss, there was no water in room, no pillows for the second bed, and the room had a persistent mouldy smell. The front desk was also unable to find another room for the night.
The whole point of booking a night at hotel was to be able to depart fresh for Airport travels next morning. Unfortunately this was an unexpected disappointment and after complaining there is no response from hotel management which confirms their terrible attitude to service. They will surely not see me as a guest.
Charudutt
Stayed 1 night in Jun 2023
Response from Lukáš on 10 Jul 2023
Dear Eva,thank you for spending time to share your experience. Your valued comments will be shared with heads of departments to ensure better quality of service provided.Best regardsLukáš Melichar
Air conditioning didn't work, it became very hot in a south facing unit. Afternoon reception staff was arrogant, discourtious and disinterested in serving the guests; morning staff in the reception was simply excellent: attentive and very courteous. Restaurant staff were professional, helpful and efficient. Compliments to the housekeeping staff the rooms were very clean
Eva
Stayed 1 night in Jun 2023
Response from Lukáš on 10 Jul 2023
Dear Eva,thank you for spending time to share your experience. Your valued comments will be shared with heads of departments to ensure better quality of service provided.Best regardsLukáš Melichar
The property is well kept and the staff are nice.
We had booked a room for three. We got a good sized room with an excellent view and a fair sized separate sitting area also with great unobstructed view. The sitting area had a sofa bed for our daugther.
Many items to choose from at the buffet breakfast. Food was expertly made and dishes were continuously replenished.
Public transportation is just steps away.
Couldn't be happier with this stay.
Massoud
Response from Lukáš on 15 Jun 2023
Dear Massoud,thank you for your excellent review. I am thrilled to read you had such an amazing stay and cannot wait for your next visit.Best regardsLukáš Melichar
10/10 Excellent
Douglas
Travelled with partner
5 Jun 2023
Liked: Staff & service
Friendly staff excellent breakfast easy to get to city center, between 2 tram stops and bus in front of the hotel. Our room was a bit worn and could use a refresh. Looks like some have been done. There was a poster in the elevator offering an up grade. I did not inquire as I guessed there would be an up- charge
Douglas
Stayed 3 nights in May 2023
Response from Lukáš on 6 Jun 2023
Dear Douglas,thank you for your superb evaluation. I am thrilled to read your stay was such enjoyment and cannot wait to see you back in Grandhotel International.Best regardsLukáš Melichar
Old school communist architecture with lots of marble and wood.
Karl
Stayed 3 nights in May 2023
Response from Lukáš on 6 Jun 2023
Dear Karl,thank you for your time to post your review. I hope you had a safe journey back home and look forward to your next visit.Best regardsLukáš Melichar
A little off the beaten track but with good bus and tram connections - worth the effort as peaceful location in a unique building.
Toby
Stayed 4 nights in May 2023
Response from Lukáš on 2 Jun 2023
Dear Toby,thank youf or your amazing review. I am happy to read you had a great time with us and hope to get another chance to host you in Grandhotel International.Best regardsLukáš Melichar
Our whole family stayed in the hotel, we had two beautiful, clean and quiet rooms. The accommodation went without any problems, the breakfast was great, the staff was helpful, we will come again!
Jana
Stayed 2 nights in Mar 2023
Response from Lukáš on 2 Jun 2023
Dear Jana,thank you for your wonderfull review. I hope you brought a lot of great memories back home and cannot wait to see you back in Grandhotel International.Best regardsLukáš Melichar
Dear Ohad,We are grateful that you took the time to write about your experience at the hotel. And many thanks for your wonderful feedback about your stay. Please do not Forget that you have A home here in Prague the International Hotel and we wish to see you again.Once again we thank you for your kind words.Warm Regards for Prague the city of love and history.Guest Relation ManagerJosef Salah
Dear Ohad,we are grateful that you took the time to write about your experience at the hotel. Please do not forget that you have A home here in Prague and we wish to see you again. Once again we thank you for your kind words.Warm Regards for Prague the city of love and history.Guest Relation ManagerJosef Salah
Josef the concierge was EXTRAORDINARY! By far, the best thing about the hotel - kind, generous with his advice and help!!! We did have an issue with the bartender who was dismissive of us and didn't want to take our order, so we left. But the rest of the staff (especially Josef!) were wonderful.
Donna
Stayed 6 nights in Oct 2022
Response from Josef Salah on 31 Oct 2022
Dear Turcas,First of all let us all to thank you so much for choosing International Prague Hotel as your home away from home.And I wish to tell you that am honored to see my name in your feedback and a million thanks for what you wrote about me.Am more than happy to hear from you that at least I did something to enjoy your vacation and I would like to apologize abut my colleague at the bar and he apologize as well.Once again many thanks for the visit and for your wonderful feedback.Looking forward to welcoming you back again.Kind regardsGuest relation manager.Josef Salah
Dear Donald,Many thanks for choosing International Prague Hotel as your home away from home.And let me to thank you for your excellent feedback about our dear staff and we so honored to hear it from you.Once again many thanks for the visit and tyour comments as well and we hope we will meet you again.kind regardsGuest relation managerJosef Salah
Dear Luis,First of all let us all to thank you so much for choosing International Prague Hotel as your home away from home. And many thanks 10 out of 10 and for your great feedback.Looking forward to welcoming you back again.Kind regardsGuest relation manager.Josef Salah