2 restaurants, breakfast, lunch, dinner served; local cuisine
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Reviews of Somerset House Hotel & Restaurant

4 out of 5
Somerset House Hotel & Restaurant
10 Florence Road, Portsmouth, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 85 out of 127 reviews" "
Rating 8 - Good. 30 out of 127 reviews" "
Rating 6 - Okay. 10 out of 127 reviews" "
Rating 4 - Poor. 2 out of 127 reviews" "
Rating 2 - Terrible. 0 out of 127 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness, staff & service
I was disappointed at the lack of "extras", which I had expected for the price I paid. This was booked as a surprise for my husband, and was expecting more of a " wow", which was embarrassing. The room was pleasant, but not worth the high price, I'm sorry to say. The pillows were hard and lumpy, and the beverage selection quite poor, with only sachets of coffee and milk. This doesn't make me happy to leave negative comments, but as this was supposed to be a special trip, I feel I need to have my say.
Stayed 1 night in May 2024

10/10 Excellent

pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean large room very nice stay. only negative was charged 3 50 for bottle of water which could have been out of tap not a sealed top. And was a bit far out from main town
Stayed 3 nights in Apr 2024

10/10 Excellent

Bert

Travelled with partner
This is a great hotel to stay at. Good value with a first class breakfast.
Stayed 1 night in Mar 2024

8/10 Good

alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Spacious clean room. Great customer service as always. Helpful staff in both the hotel and their pub.
Stayed 1 night in Feb 2024

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay: clean rooms, free parking, great servic
Good stay! Clean rooms, free parking and great service. Only negative: you can hear the people above your room walk around.
Stayed 1 night in Jan 2024

6/10 Okay

Adam

Business traveller
Liked: Cleanliness
Sadly not a great stay, cold, noisy and couldn’t get any food despite advert stating there was a restaurant.
Stayed 1 night in Jan 2024

8/10 Good

Benjamin

Travelled with family and small children
Liked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Beautifully decorated room number 4 Lovely old house but again beautifully decorated Parked on the road directly outside the hotel with the use of a free parking permit
Stayed 4 nights in Oct 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Clean and convenient for my purpose. Reasonable value.
Stayed 1 night in Oct 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept place clean tidy and friendly
Stayed 2 nights in Oct 2023

10/10 Excellent

Heidi

Stayed 1 night in Sep 2023

10/10 Excellent

neil

A few more days next time
Room was of a high standard. Staff were also very good. Food was great. Had a very nice stay and would definitely go back.
Stayed 1 night in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a quiet location
Lovely hotel, friendly staff and an excellent breakfast. The room was spacious and comfortable as was the bathroom. The only negative was the size of the separate toilet, which was very cramped.
Stayed 3 nights in Sep 2023

10/10 Excellent

debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is such a great boutique hotel! Very charming and feels like home. The staff was incredible.
Stayed 2 nights in Aug 2023

10/10 Excellent

DIANE

Stayed 4 nights in Aug 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 2 nights in Aug 2023

10/10 Excellent

Georgina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at Somerset House.
Lovely stay at Somerset House. Staff were so hard working and the food was very good. Fresh pizza was amazing. Would definitely recommend.
Stayed 3 nights in Jun 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A really well run hotel with character in a pleasant part of Southsea. Whilst the structure of the buildings poses some constraints the staff and management overcome this with a great work ethic and service standard. I would look forward to staying again when visiting Portsmouth. :-)
Stayed 1 night in Jun 2023
Response from Reception Team on 3 Jun 2023
Thank you so much for this kind review - all of us on the team appreciate such generous comments and we look forward to welcoming you again.

10/10 Excellent

Gregory

Stayed 1 night in May 2023

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant guest house.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Southsea stay
My husband and I have just returned from an overnight stay at Somerset House, so we could go to a gig locally at the Wedgewood rooms. The whole experience was seamless and could not have been more perfect. We had a beautiful ground floor room, with a king size bed, luxurious furnishings and lovely bathroom. When we checked in the receptionist was amazing, gave me the permit, took our booking for breakfast and even moved our checkout time a little for a work meeting I needed privacy for ...she even went as far as to walk with us to our room and explain the WiFi and access process. The building felt so secure and the location was so so quiet. We also had breakfast included with the price of our room, so much choice and gorgeous food. In all honesty, we wished we had stayed longer, it was just such a wonderful experience and will definitely be staying again.
Stayed 1 night in Apr 2023
Response from Reception Team on 3 Jun 2023
Thank you for taking the time to leave this detailed review - they really make a difference to our small business. I hope we can see you again soon.

10/10 Excellent

Maria

Stayed 1 night in Apr 2023

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in Southsea & friendly staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Night Stay
Lovely 2 night stay at Somerset House. Excellent Breakfast across the road in Florence House, this did not cause us a problem. Plenty of Restaurants about a 8 min walk for our evening meal. Hotel was clean and staff friendly.
Stayed 2 nights in Mar 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jolly good stay
Good stay. They were having some building work done to garden room. It did not effect our stay at all. Really good breakfast the next morning
Stayed 1 night in Mar 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Clean and perfect for an overnight stay
Stayed 1 night in Feb 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2023

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful and clean and staff were lovely but the room was so cold and the heating went off overnight.
Stayed 1 night in Jan 2023

10/10 Excellent

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ellie and the staff were so helpful and made us feel really welcome. The room we had was cheerful clean and spacious. (could have done with a double wardrobe rather than the one they had in there) the breakfast was delicious and plenty of choice. Its less than 5 mins from sea so in a good position. Well done all. We shall definitely pay another visit when the weather improves. Trish Jones
Stayed 2 nights in Jan 2023
Response from Reception Team on 18 Jan 2023
Thank you so much for taking the time to review the hotel. It was a pleasure to welcome you both & we are so glad you enjoyed the time in Southsea (despite the weather!). I've passed on your feedback regarding the wardrobe to our operations manager. Thanks again and we look forward to seeing you again in the spring/summer.

10/10 Excellent

Antonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was excellent

10/10 Excellent

Kaye

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend Somerset House
Would highly recommend this boutique hotel. Very polite and friendly staff, lovely, comfortable room, great location, great pub a stones throw away for delicious food that offer 15% off for guests of the hotel. Had a great stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Jacob

Stayed 1 night in Nov 2022

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area to visit the area and family who live there. Good access to seafront. Parking a potential issue. Bit confusing where to check in as no signage on building to say we needed to go to a different hotel.
Stayed 2 nights in Nov 2022

10/10 Excellent

Brenda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, very clean and comfortable.
Stayed 1 night in Sep 2022

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely holiday
Lovely hotel. Friendly and helpful staff. Huge portions In restaurant and very tasty food. Finding a parking space can be tricky but free parking tokens issued if off site. Very close to sea front. Would definitely revisit
Stayed 2 nights in Sep 2022

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a wonderful location close to the beach. It is walking distance to Dday museum and king Henry V111 castle. The food at the restaurant was spectacular and the staff was extremely helpful and kind
Stayed 1 night in Aug 2022

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Extremely clean and particularly lovely carpets! Shower was great. While styled in a great way, the room lacked simple things like table space, a plug socket near to the mirror, and a fan to help cope with the heat. If I stayed again I would request a non-ground floor room.
Stayed 3 nights in Aug 2022

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very narrow on street parking with hotel supplied permit. No room to park near hotel , so had to park three streets away and carry bags.
Stayed 1 night in Aug 2022

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somerset hotel
Very friendly efficient staff. Room clean and both Somerset and Florence hotels were very tidy and clean The room was pricey but this was due to Goodwood festival of speed been on. Good choice for breakfast. Good location .will definitely stay there again.
Stayed 2 nights in Jun 2022

10/10 Excellent

SIU KWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Journey
This hotel is a gem. Very comfortable and good service. The breakfast is very enjoyable. Convenient to go to many places. Will recommend to anyone who prefers to stay near the sea side.
Stayed 2 nights in Jun 2022

8/10 Good

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room but noisy toilet
Large, warm twin room. Comfortable beds. Superb breakfast with lovely service across the road in main hotel. Good location, close to theatre and seafront. Separate toilet in tiny cabin room. From 1am, could not stop it filling & unable to reduce the noise as door very loud to open/shut. Receptionist pleasant but defensive. Kept reiterating we should have called night porter to investigate. Did not know there was one and as, pensioners,1am was far too late. No offer to compensate for disturbed night. A shame.
Stayed 1 night in Feb 2022
Response from Reservations on 5 Mar 2022
Thank you for your kind review - we are so glad that you enjoyed the room and breakfast. We were sorry to hear about the toilet. I understand from reception this was noticed when you came back in the evening and, as mentioned by the receptionist, we of course have staff available at all hours and we do make guests aware of this on arrival, it's also noted in our guest pack and on the phones in the room. Naturally had we been aware we certainly could have come and resolved this very quickly as it was just a sticky valve as occasionally happens in any toilet causing it to run. We are sorry te running water caused some disturbance. We hope to see you again soon, do get in touch so we can ensure you have a comfortable stay..

10/10 Excellent

Robert

Stayed 1 night in Feb 2022

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely 1 night stay
My partner and I stayed here for 1night. Our room was lovely, tidy and clean and the shower was so nice! Staff were so friendly and helpful, breakfast was delicious and very catered for, for Gluten free. We were barely a 5 minute walk from the beach and a cheap taxi ride ( £3.80 to be exact!) from The Kings Theatre. We would definitely return to Somerset house Boutique and hotel.
Stayed 1 night in Feb 2022

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Marta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
Very nice place. Clean and beautiful decoration room. Excellent location, and delicious food!!!
Stayed 1 night in Aug 2021

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021