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Reviews of Holiday Inn Express Portsmouth - Gunwharf Quays, an IHG Hotel

3 out of 5
Holiday Inn Express Portsmouth - Gunwharf Quays, an IHG Hotel
The Plaza Gunwharf Quays, Portsmouth, England

Reviews

8.4

Very good

Rating 10 - Excellent. 476 out of 1006 reviews" "
Rating 8 - Good. 332 out of 1006 reviews" "
Rating 6 - Okay. 119 out of 1006 reviews" "
Rating 4 - Poor. 51 out of 1006 reviews" "
Rating 2 - Terrible. 28 out of 1006 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ivette

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfect view and location. The Dockyatds were just a 5-10min walk
Stayed 1 night in May 2024

2/10 Terrible

Jan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

6/10 Okay

Steven

Stayed 1 night in May 2024

4/10 Poor

Kevin

Travelled with partner
Some shabby areas which need attention. Breakfast on our first morning was awful, next morning slightly better.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location the room could use hooks for towels to dry so they could be reused
Stayed 4 nights in Apr 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Marianela

Travelled with partner
Liked: Staff & service
It’s a bit tired
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly placed to mix shopping in Gunwharf Quays with a ferry crossing.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express are prefect for the tourist and traveller. If you have no need for conference rooms and fancy restaurants, then why pay extra? A buffet breakfast is fine for most people. I always look for HIE if I can because you can guarantee great value and facilities.
Stayed 3 nights in Apr 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for all local visits. Free parking Good breakfest
Stayed 2 nights in Apr 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities
Good location for shopping and dining.
Stayed 1 night in Apr 2024

6/10 Okay

Serdar

Liked: Staff & service
...
Stayed 2 nights in Mar 2024

8/10 Good

Mark, Feltham

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly reception staff, parking worked fine and breakfast was good.
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to gun wharf for shopping. Parking great. Discounts on local shops and restaurants also great!
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very personable polite and helpful Did not dislike anything about the property or area
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Liked: Staff & service, property conditions & facilities
Central location. Great choice for breakfast. Good value. A special thank you to Linsay, Magda & Henry for being friendly and helpful!
Stayed 2 nights in Feb 2024

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Jane

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I changed rooms four times. Ended up in one which stank of smoke and had a sofa bed taking up a large part of the room. The curtains didn't fully close either. I had an early start and was assured by the manager I could get breakfast at 0600. I couldn't. For the price £129 it was appalling and I will never stay there again. I visit Portsmouth regularly and will try a different hotel next time.
Stayed 1 night in Feb 2024

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a bir poor plates weren't very hot
Stayed 1 night in Feb 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and service. The breakfast was excellent.
Stayed 1 night in Feb 2024

8/10 Good

Chris

Stayed 2 nights in Feb 2024

8/10 Good

Jeane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Satish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent. Well placed
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice break for a couple of days.
Good walking distance to the ferries, train, beach and museums. Parked the car up for the entirety at £2 per day. Free breakfast was OK. Plenty of places to eat in the evening. Tesco express next door for snacks/lunch. Weather was terrible, still had a good time.
Stayed 2 nights in Feb 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful Staff
We had a really comfortable room. The staff were very friendly and sorted out a Third Party problem when we arrived. We have stayed several times in this Hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

Nigel

Stayed 1 night in Feb 2024

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, went above and beyond to make it a great stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and easy to find.
Stayed 3 nights in Jan 2024
Response from Lee on 7 Feb 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

8/10 Good

tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good just minor issues which the cleaners
There was no soap in the dispenser and the shower plug was blocked as was the sink. Hairs were coming back up.. off putting. Breakfast was lovely, parking was easy and free.
Stayed 1 night in Jan 2024
Response from Lee on 7 Feb 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

8/10 Good

Kirsty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and close to the area where we wanted to be
Stayed 1 night in Jan 2024
Response from Lee on 7 Feb 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

10/10 Excellent

Laura

Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing time definitely be going again
Stayed 1 night in Jan 2024
Response from Lee on 31 Jan 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

6/10 Okay

Tina

Liked: Cleanliness
I booked this hotel as a pool was listed as one of the hotels facilities. Upon arriving, the receptionist said that there was no pool. This hotel is still listed as having access to a pool, so I'm not sure where the pool was. The receptionist wasn't forthcoming with the details. The breakfast was plentiful and the parking very cheap.The proximity to Gun Wharf a bonus. The day we stayed the roof leaked due to a storm (October), and there was no heating or hot water. We were given a late check out as compensation. An okay stay marred by the leak and no pool.
Response from Lee on 25 Jan 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

6/10 Okay

Jane

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
In need of a refurbishment…..
This hotel is in dire need of a refurbishment. Tired, dated and dingy rooms - my son asked me if I was in hospital - he was spot on - it was like being on a side ward. Staff were lovely and friendly and the breakfast was really good.
Stayed 1 night in Jan 2024
Response from Lee on 25 Jan 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, easy access to all amenities
Stayed 1 night in Jan 2024
Response from Lee on 25 Jan 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice clean room
Stayed 1 night in Jan 2024
Response from Lee on 19 Jan 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

10/10 Excellent

Angela

Stayed 1 night in Jan 2024
Response from Lee on 19 Jan 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

8/10 Good

Mbuga

Stayed 2 nights in Jan 2024

6/10 Okay

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and lovely restaurants. Hotel a bit tired but staff very helpful. Heating not working in our room but they found us plug in heater. Bedside table missing which we did report. Breakfast good and nice to get parking included.
Stayed 2 nights in Jan 2024
Response from Lee on 19 Jan 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

10/10 Excellent

Annette

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location could not have been better, perfect!
Stayed 1 night in Jan 2024
Response from Lee on 19 Jan 2024
Good Morning, Many thanks for your review regarding your stay at The Holiday Inn Express, Gunwharf Quays, Portsmouth. We take all positive and negative comments to help us improve our hotel and our brand to ensure that we can offer the best possible service to our guests. Kind regards, Lee GSM

6/10 Okay

Deepti

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location
Room was comfortable and spacious enough for our needs. Breakfast was plentiful, although it had been sat for a while before we ate (towards the end of the sitting). Good value.
Stayed 1 night in Jan 2024

4/10 Poor

Hannah

Liked: Cleanliness, staff & service, room comfort
Cold room
The cleaners had clearly seen that our room heating wasn’t working so gave us a plug in one but when we arrived room was freezing cold baring in mind it was freezing outside aswell. So we plugged the heater in and it barely warmed up and we couldn’t leave it on over night as it’s a fire hazard so had to sleep on the freezing cold woke up even more cold than we started the evening . And our room door we had to slam to shut and we only noticed this in the morning so the door possibly wasn’t shut fully all night
Stayed 1 night in Jan 2024

2/10 Terrible

Ceri

Stayed 2 nights in Jan 2024

8/10 Good

Jennifer

Stayed 1 night in Jan 2024