Room, 2 Double Beds, Non Smoking, Oceanfront | Beach/ocean view
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Reviews of Le Méridien Hong Kong, Cyberport

5 out of 5
Le Méridien Hong Kong, Cyberport
100 Cyberport Road, Pokfulam, Hong Kong

Reviews

8.4

Very good

Rating 10 - Excellent. 219 out of 488 reviews" "
Rating 8 - Good. 187 out of 488 reviews" "
Rating 6 - Okay. 48 out of 488 reviews" "
Rating 4 - Poor. 20 out of 488 reviews" "
Rating 2 - Terrible. 14 out of 488 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and pretty centralised. Heading to the financial district or kowloon side is approximately 25 mins from here. Staff were considerate and helpful, even allowed a late checkout as my flight is much later. The helpfulness off the staff toward guests and non-guests were exemplary. Love my stay.
Stayed 4 nights in Feb 2024

2/10 Terrible

Jamshid

Stayed 1 night in Nov 2023

2/10 Terrible

Vicky

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I regret to share that my recent stay at Le Meridien Cyberport Hotel was far from satisfactory due to an unsettling encounter with bed bugs. Despite my optimism for a pleasant stay, my experience was overshadowed by the discomfort and distress caused by these unwanted pests in my room. What was particularly disappointing was the hotel staff's response to my concern. When I approached them with evidence of the bed bug infestation, I was met with reluctance and denial. It was disheartening to feel dismissed and unheard, especially when the evidence was clear. While I understand that pest issues can sometimes arise even in well-maintained establishments, I firmly believe that how a hotel addresses such problems is a true testament to their dedication to guest well-being. In this case, the way my concerns were handled has left me feeling frustrated and unsupported. I hope that Le Meridien Cyberport Hotel takes this feedback seriously and reevaluates their approach to guest complaints. Transparency and accountability are essential in maintaining a positive reputation, and I urge the management to take the necessary steps to prevent future guests from experiencing similar discomfort.
Stayed 1 night in Aug 2023
Response from Pierre-Antoine Penicaud, General Manager on 23 Aug 2023
Dear Guest, Thank you for staying with us and having taken the time to share your review following your recent visit at Le Meridien Hong Kong, Cyberport. We would like to extend our apologies about the unpleasant experience you had encountered. Please rest assured that we have taken a note on your comments to review immediately with follow-up actions, while further inspection and comprehensive deep cleaning in the room had been carried out accordingly to prevent any potential issues and restore your confidence in our hotel’s hygiene standards. Thank you once again and we hope you will give us another chance to welcome you and have a better experience!Sincerely,Pierre-Antoine PenicaudGeneral Manager Le Meridien Hong Kong, Cyberport

10/10 Excellent

VIKIE

Stayed 4 nights in Jun 2023

10/10 Excellent

Angus Hau Ming

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice hotel and view is excellent. But the location is nice for relaxation but not convenient.
Stayed 1 night in Jun 2023

8/10 Good

Glenn

Stayed 2 nights in Apr 2023

8/10 Good

KAORU

Travelled with family
Liked: Cleanliness, staff & service
The refrigerator doesn’t keep drinks cold.
Stayed 6 nights in Mar 2023

10/10 Excellent

Chiu Kwan Ivan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and cheap parking, excellent hotel facilities.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and sweet staffing team, have had a great night in the hotel. The restaurant is also great, will come again.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice staycation
Overall it is a pleasant stay! Staff is very nice and nice view. Only the cleanliness in the swimming pool shower room has to be improved
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Ka Kiu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great trip
Stayed 1 night in Jul 2020

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant stay
The hotel staff were all very nice. Check in staff Jacky was very pleasant and let us through to the pool when the room was not ready. Breakfast was a bit basic but served its purpose. Pool was nice not too crowded, maybe a little too warm to be heated in the hot weather though.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staycation☺️
Nice hotel! Good service at reception. Sadly twin beds are not available for the rooms with ocean view. But the breakfast was impressed me like Peking duck omelette, Hong Kong Crab omelette, never found at other Le Meridien.
Stayed 1 night in Jun 2020

4/10 Poor

Mandy, Hong Kong

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check-in time should be 3pm. I arrived on time to check in. The hotel staff informed me that the room was not ready.They need one more hour to clean the room.The reason was that the last guest paid money to extend the check out time. However, I was very disappointed that I was not informed before I arrived.The room with nice sea views but a little bit old in furniture, it looked different to what i saw on the website. The swimming pool is great with a little jacuzzi. As a 5 stars hotel, The service & interior decoration can be improved.
Stayed 1 night in Jun 2020

10/10 Excellent

Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Pm

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location with all you need in the surrounding
Stayed 1 night in Jun 2020

10/10 Excellent

David

Stayed 4 nights in Apr 2020

4/10 Poor

JW

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
poor service at check in, reception, diryy bathtub
Stayed 1 night in Apr 2020

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view is exquisite. Cyberport is a super luxury, innovative and lovely area. Loved the hotel breakfast, bubbles on the house and free upgrade PLUS LATE CHECK OUT! Amazing services!
Stayed 1 night in Mar 2020
Response from Le Meridien Cyberport Team on 6 Apr 2020
Dear Guest, Thank you very much for your cordial comments! We are delighted to learn that you enjoyed your stay! Indeed, Cyberport is a haven where nature meets innovation! Our hotel is a serene sanctuary next to the seaside environment that exemplifies the duality of nature and technology. It is remarkable to know that you enjoyed our hotel’s services! We look forward to welcoming you back in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view room is great. Room is spacious and comfy.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Sin Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and polite staff. The best service I’ve ever had in any Hong Kong Hotels.
Stayed 2 nights in Dec 2019

10/10 Excellent

Sin Ching

Stayed 4 nights in Dec 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Jerome

Stayed 1 night in Nov 2019

10/10 Excellent

Kaichung

Stayed 1 night in Nov 2019

8/10 Good

Figaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene environment & very helpful staff. Great scenery.
Stayed 1 night in Nov 2019

10/10 Excellent

Tereza

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very remote - at lest 20min from downtown Hong Kong making a pain in transport
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay over with my baby. I will stay there again in some day
Stayed 1 night in Sep 2019

8/10 Good

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel is good for get away to having relaxing weekend, however the gym is under renovation without notice
Stayed 1 night in Sep 2019

8/10 Good

Johnny

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Wong

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fair. May need some maintenance for the bathroom. In general, the room is ok.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Pierre on 29 Aug 2019
Dear Guest, Thank you very much for the great scores and I trust you had an enjoyable stay with us. We are looking forward to see you soon at Le Meridien Cyberport. Best regards, Pierre-Antoine Penicaud General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Pierre on 29 Aug 2019
Thank you very much for the great scores and I trust you had an enjoyable stay with us. We are looking forward to see you soon at Le Meridien Cyberport. Best regards, Pierre-Antoine Penicaud General Manager

10/10 Excellent

Ka Kui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel with good staffs
The hotel and room were clean. The staffs were sincere and they served with warm smiles. They did care the customers and loved their job. The room and environment were quiet with nice facilities. It is a good place for test taking.
Stayed 1 night in Aug 2019

8/10 Good

Ide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Relaxing
Nice and Quiet place for weekend escape!
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Pierre on 29 Aug 2019
Dear Guest, Thank you very much for the great scores and I trust you had an enjoyable stay with us. We are looking forward to see you soon at Le Meridien Cyberport. Best regards, Pierre-Antoine Penicaud General Manager

10/10 Excellent

Po

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise
Glad to be upgraded
Stayed 1 night in Aug 2019

8/10 Good

Po

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the friendly staffs and quiet surroundings ; however, its a bit far from central, the hourly shuttle bus made up the inconvenient though.
Stayed 2 nights in Jul 2019

10/10 Excellent

Chi Wai Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Kirikiru

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Complimentary Shutter bus and hardworking housekeeping team
Stayed 4 nights in Jul 2019
Response from Pierre on 24 Jul 2019
Dear Kirikiru, We regret to learn about your disappointment during the stay. I trust you will give us soon another opportunity to prove our commitment meeting the high level of Le Meridien standards and personal service. Best regards, Pierre Penicaud General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very informative and helpful. The front desk was quick to book taxis as the location is far away, or offer the free shuttle bus. The rooms had beautiful views of the ocean. I liked the free daily coffee.
Stayed 5 nights in Jul 2019
Response from Pierre on 24 Jul 2019
Dear Guest, We are pleased to learn that you enjoyed the view of the Ocean and service during your stay with us. Look forward to welcoming you back again. Best regards, Pierre Penicaud General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019