Indoor wedding

Reviews of Copthorne Hotel Plymouth

4 out of 5
Copthorne Hotel Plymouth
Armada Way, Plymouth, England

Reviews

8.2

Very good

Rating 10 - Excellent. 396 out of 1004 reviews" "
Rating 8 - Good. 399 out of 1004 reviews" "
Rating 6 - Okay. 124 out of 1004 reviews" "
Rating 4 - Poor. 64 out of 1004 reviews" "
Rating 2 - Terrible. 21 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

8/10 Good

Sahadehvah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was good, bed was comfortable. Oddly enough there weren't any power sockets by the bedside.
Stayed 1 night in May 2024
Response from Raj on 20 May 2024
Dear Sahadehvah,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Raj on 20 May 2024
Dear William,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C
Stayed 1 night in May 2024
Response from Raj on 20 May 2024
Dear Sean,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback. I am glad that you found the hotel's location perfect for you. Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kind Regards Raj SrinivasanGeneral Manager

8/10 Good

Roger

Stayed 1 night in May 2024

6/10 Okay

Clifford

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dated decor and in need of a deep clean.
Stayed 1 night in May 2024
Response from Raj on 7 May 2024
Dear Clifford,Thank you for taking the time to submit such a detailed a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring and comments that you did not enjoy your stay as much as we would have liked.I have noted your comments on certain aspects of our current decor being dated and bland. We are very aware of these shortcomings and as you noticed, we are in process of refurbishing and replacing furnishings in many areas of the property. I have no doubt that this, together with refreshed operating standards will significantly improve our guest experiences as we complete these initiatives. I hope that you will consider returning to stay with us again in the future when we can better meet your expectations. Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and breakfast, the price was fair for where the hotel is located and the staff were all lovely
Stayed 2 nights in Apr 2024
Response from Raj on 3 May 2024
Dear Charlie,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Melanie

Stayed 1 night in Apr 2024
Response from Raj on 20 May 2024
Dear Melanie,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024
Response from Raj on 20 May 2024
Dear Andrew,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Raj on 26 Apr 2024
Dear John,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it great for solo travellers and great breakfast selection.
Stayed 1 night in Apr 2024
Response from Raj on 19 Apr 2024
Dear Diego,Thank you very much for taking the time to share your feedback following your recent stay with us at The Copthorne. We genuinely value and appreciate your feedback and are very happy you enjoyed your experience with us.I am delighted to read that you felt well cared for by our great team of service professionals and that you appreciated the recommendations from the staff and our breakfast offerings. Thank you also for your compliments on the bedroom.It was my pleasure to share your kind words with our entire team this morning who were very happy to receive this feedback.We very much look forward to welcoming you back to The Copthorne in the near future.Kind Regards,Raj SrinivasanGeneral Manager

8/10 Good

Isabel

Stayed 3 nights in Apr 2024
Response from Raj on 29 Apr 2024
Dear Isabel,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

sally

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was good value for what we paid. It is convenient for the railway station and for the Theatre Royal. The room was very dusty, there was a thick layer of dust on the bedside lamps and other surfaces. At least the bathroom was clean.
Stayed 1 night in Apr 2024
Response from Raj on 8 Apr 2024
Dear Sally,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback. I am glad that you found the hotel's location perfect for you. Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kind Regards Raj SrinivasanGeneral Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Raj on 12 Apr 2024
Dear Lauren,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Hilda

Liked: Cleanliness, staff & service
Good location for railway station. Room was very comfortable. Soap in bathroom had run out. Breakfast was good and easy check out
Stayed 1 night in Apr 2024
Response from Raj on 8 Apr 2024
Dear Hilda,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Bettina

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Hotel was within walking distance of the train station and the Theatre. Right next door to Sainsbury's. The beds were comfortable and we made use of the ceiling fan. There was a great choice of breakfast and the staff were pleasant and professional. The down side was that wallpaper was starting to peel off in the bedroom of 303, Remember to mention if you have difficulty with stairs when you book as there are stairs to the reception , apparently there is a lift around the rear of the Hotel.oh and the television wouldn't turn on, I think the batteries were flat. I could have rung reception but I was enjoying the rest. Before you book, join the Millennium Group, Get discounts and little extras for free. Enjoy
Stayed 1 night in Mar 2024
Response from Carly Hobbs on 2 Apr 2024
Good Morning Bettina,Thank you for leaving a review, we will pass comments onto out maintenance team to correct the wallpaper issue and remote, but are glad to gear overall you enjoyed your stay with, we look forward to welcoming you back soon.Many Thanks

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Convenient to the train station.
Stayed 1 night in Mar 2024
Response from Carly Hobbs on 2 Apr 2024
Good morning AnfrewThank you for taking the time to leave a review, we are glad you had a comfortable stay.We look forward to welcoming you back soon.Many Thanks

8/10 Good

Marie, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Carly Hobbs on 2 Apr 2024
Thank You

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Raj on 26 Mar 2024
Dear Andrew,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Hayley

Stayed 1 night in Mar 2024
Response from Raj on 12 Apr 2024
Dear Hayley,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Lee

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Raj on 21 Mar 2024
Dear Lee,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a very friendly young lady with blonde hair at reception didn’t catch her name but was very friendly and helpful, to me and my wife, and a very friendly German lady at breakfast, in fact all the staff where friendly but want to give them both a shout out for being extra friendly and helpful, we will definitely use this hotel again
Stayed 1 night in Mar 2024
Response from Raj on 19 Mar 2024
Dear Dean,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, value for money
Stayed 1 night in Mar 2024
Response from Raj on 18 Mar 2024
Dear Graham,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to both the railway station and Armada Way. Good basic hotel for a business trip or tourist stop.
Stayed 1 night in Mar 2024
Response from Raj on 18 Mar 2024
Dear Jay,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Hayley

Travelled with group
Liked: Amenities
Perfect stay for everything we needed, close proximity to all local amenities!
Stayed 1 night in Mar 2024
Response from Raj on 12 Mar 2024
Dear Hayley,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback. I am glad that you found the hotel's location perfect for you. Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kind Regards Raj SrinivasanGeneral Manager

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in a great location and perfect for a nights stay after watching the football. Staff were very good and the breakfast was really good
Stayed 1 night in Mar 2024
Response from Raj on 8 Mar 2024
Dear Paul,Thank you very much for taking the time to share your feedback following your recent stay with us at The Copthorne. We genuinely value and appreciate your feedback and are very happy you enjoyed your experience with us.I am delighted to read that you felt well cared for by our great team of service professionals and that you appreciated the recommendations from the staff and our breakfast offerings. Thank you also for your compliments on the bedroom.It was my pleasure to share your kind words with our entire team this morning who were very happy to receive this feedback.We very much look forward to welcoming you back to The Copthorne in the near future.Kind Regards,Raj SrinivasanGeneral Manager

8/10 Good

Peter

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
booked two rooms for our grandaughter and ourselves - been good to have the 2 rooms nearby but ended up on different floors. apart from that was very convenient to station and uni - very nice hotel.
Stayed 1 night in Feb 2024
Response from Raj on 26 Feb 2024
Dear Peter,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback.I am glad that you found the hotel's location is perfect for you.Please accept our sincere apologies for any disappointment with the guest room provided This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Raj on 26 Feb 2024
Dear Steve,Thank you for taking the time to review your stay at The Copthorne. we always appreciate feedback, but especially from our most loyal returning guests. I know future visitors to the hotel will find your comments most useful, and we were delighted to learn that yet again everything exceeded your expectations and you had a most memorable experience.Customer service is at the very heart of everything we do at our hotel. We all look forward to welcoming you back to The Copthorne on many future occasions.Kindest regards,Raj SrinivasanGeneral Manager

10/10 Excellent

Darren

Stayed 1 night in Feb 2024
Response from Raj on 26 Feb 2024
Dear Darren,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Liam

Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Liam,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Karen

Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Karen,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

4/10 Poor

Stephanie

Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Stephanie,Thank you for taking the time to share your review.We are very sorry that we could not provide a more positive guest experience on this occasion. Please accept our sincere apologies for any disappointment with the guest room provided This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Alexander,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and comfortable. The staff are friendly and helpful. The hotel was easy to get to and was situated centrally with a wonderful walk straight through the town centre to the lighthouse. We have stayed here once before and would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Raj on 19 Feb 2024
Dear Lisa,Thank you for your wonderful review and we thank you for your loyalty to our hotel. I am glad that you found the hotel's location is perfect for you.We look forward to welcoming you back in the near future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Jose

Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Jose,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind manager and breakfast lady (sorry forgot mames) My restaurant meal was refunded due to my complaint. Awake at 5.00am due to generator starting up.
Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Barbara,Thank you for taking the time to share your review. While we are pleased to receive your positive comments regarding the breakfast We are very sorry that we could not provide a more positive guest experience on this occasion. Please accept our sincere apologies for any disappointment with the guest room provided This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager

6/10 Okay

Nigel

Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed here a number of times. Unfortunately on this occasion the hotel did not have a record of my booking. The receptionist was very helpful but even with the help of the office and hotel manager it could not be found despite me showing my confirmation email. This was quite embarrassing although eventually they booked me in having still not been able to confirm my reservation. Obviously a glitch in the system.
Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Nigel,Thank you for taking the time to review your stay at The Copthorne. we always appreciate feedback, but especially from our most loyal returning guests. We are very sorry that we could not provide a more positive guest experience on this occasion. This is certainly not the lasting impression we wish to leave with our valued guests and we regret the inconvenience caused. Please be assured that the satisfaction and comfort of our guests is our top priority and we will take your feedback on board in order to improve our guest experience in the future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Disappointing that the bar closed at 10.30. A group of us got back just after this soaking wet form the horrendous weather hoping for a few drinks to be told it was closed
Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear Paul,Thank you for taking the time to share your review with us.We are very sorry to learn of the service issues encountered during your recent visit to the property. We strive to provide our guests with the best possible service at all times and we regret that expectations were not met on this occasion. Please accept our apologies for the inconveniences caused.Please be assured your feedback is very important to us and your comments will be forwarded to the relevant teams for their review and consideration. We hope you will allow us another opportunity to welcome you back and Make It Right.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Sian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Raj on 19 Feb 2024
Dear Sian,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Raj on 19 Feb 2024
Dear David,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SrinivasanGeneral Manager

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Raj on 19 Feb 2024
Dear Jason,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SrinivasanGeneral Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service
A bit dated but fine.
Stayed 1 night in Feb 2024
Response from Raj on 12 Feb 2024
Dear Richard,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Leigh

Stayed 1 night in Feb 2024
Response from Raj on 12 Feb 2024
Dear LeighWe very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Raj on 30 Jan 2024
Dear Craig,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Raj SrinivasanGeneral Manager

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Copthorne
Definitely could do with updating
Stayed 3 nights in Jan 2024
Response from Raj on 30 Jan 2024
Dear Guest,Thank you for taking the time to submit such a detailed a review after your recent stay with us. We sincerely appreciate your feedback but we are very disappointed to see from your scoring and comment.I have noted your comments on certain aspects of our current décor being dated and bland. We are very aware of these shortcomings and as you noticed, we are in process of refurbishing and replacing furnishings in many areas of the property. I have no doubt that this, together with refreshed operating standards will significantly improve our guest experiences as we complete these initiatives. I hope that you will consider returning to stay with us again in the future when we can better meet your expectations. Kind regards,Raj SrinivasanGeneral Manager

4/10 Poor

Gregory

Stayed 1 night in Jan 2024
Response from Raj on 25 Jan 2024
Dear Gregory,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Raj on 25 Jan 2024
Dear HUGO,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

8/10 Good

Therese

Stayed 1 night in Jan 2024
Response from Raj on 25 Jan 2024
Dear Theresa,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay.
Stayed 1 night in Jan 2024
Response from Raj on 25 Jan 2024
Dear Andrew,We very much appreciate your comments regarding your stay at the Copthorne Hotel PlymouthWe are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another amazing journey with us.Sincerely,Raj SrinivasanGeneral Manager