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Villa del Palmar Cancun All Inclusive Beach Resort & Spa

4.5 star property
Luxury property on the beach, with 5 outdoor swimming pools
VIP Access

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Exterior
6 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Premium bedding, down duvets, free minibar, in-room safe
6 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Lobby sitting area
Reviews
8.8

Excellent

Popular amenities

  • Pool
  • Spa
  • Hot tubHot tubHot tub
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Explore the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Popular LocationPunta Sam Ferry Terminal10 min walk
  • Popular LocationPunta Sam Beach10 min walk
  • Popular LocationPlaya Mujeres Golf Club8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)36 min drive
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Room options

View all photos for Two Bedroom - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom - All Inclusive

8/10 Very good

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 157 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Queen Murphy Bed

View all photos for One Bedroom - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom - All Inclusive

9.2/10 Wonderful

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 107 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Two Bedroom Ocean View + Robin Thicke Concert

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Ocean View + Robin Thicke Concert

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for One Bedroom Ocean View- All Inclusive

View from room

One Bedroom Ocean View- All Inclusive

9/10 Excellent

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed

View all photos for Deluxe 2 Queen Beds - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Deluxe 2 Queen Beds - All Inclusive

8.6/10 Very good

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Ocean View + Robin Thicke Concert

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View + Robin Thicke Concert

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean 2 Queen Beds - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean 2 Queen Beds - All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Ocean View + Robin Thicke Concert

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Ocean View + Robin Thicke Concert

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Bedroom Suite Ocean View- All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Suite Ocean View- All Inclusive

9.7/10 Exceptional

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe 1 King Bed - All Inclusive

Deluxe 1 King Bed - All Inclusive | Premium bedding, down duvets, free minibar, in-room safe

Deluxe 1 King Bed - All Inclusive

8.5/10 Very good

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean 1 King Bed - All Inclusive

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean 1 King Bed - All Inclusive

8.9/10 Excellent

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Oceanfront- All Inclusive

Three Bedroom Oceanfront- All Inclusive | Terrace/patio

Three Bedroom Oceanfront- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 430 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Three Bedroom Loft- All Inclusive

Three Bedroom Loft- All Inclusive | Living area | Flat-screen TV, MP3 dock

Three Bedroom Loft- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 325 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Two Bedroom Oceanfront- All Inclusive

Two Bedroom Oceanfront- All Inclusive | Dining room

Two Bedroom Oceanfront- All Inclusive

10/10 Exceptional

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 253 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Queen Murphy Bed

View all photos for Two Bedroom Loft- All Inclusive

Two Bedroom Loft- All Inclusive | View from room

Two Bedroom Loft- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 205 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Penthouse- All Inclusive

Two Bedroom Penthouse- All Inclusive | Terrace/patio

Two Bedroom Penthouse- All Inclusive

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 308 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Free Upgrade Garza Blanca Cancun- All Inclusive

Free Upgrade Garza Blanca Cancun- All Inclusive | Premium bedding, down duvets, free minibar, in-room safe

Free Upgrade Garza Blanca Cancun- All Inclusive

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 55 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for One Bedroom Ocean View + Elle King Concert

Premium bedding, down duvets, free minibar, in-room safe

One Bedroom Ocean View + Elle King Concert

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 107 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Two Bedroom Ocean View + Elle King Concert

Premium bedding, down duvets, free minibar, in-room safe

Two Bedroom Ocean View + Elle King Concert

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 157 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Murphy Bed

View all photos for Deluxe Ocean View + Elle King Concert

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View + Elle King Concert

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Free minibar items
Flat-screen TV
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Punta Sam

Located in Punta Sam, Villa del Palmar Cancun All Inclusive Beach Resort & Spa is next to a golf course and on the beach. Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore North Beach and Turtle Beach. Travelling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, or check out an event or a game at Beto Avila Baseball Stadium. Discover the area's water adventures with parasailing and sailing nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.
Visit our Punta Sam travel guideOpens in a new window

What's nearby

  • Punta Sam Ferry Terminal - 10 min walk
  • Punta Sam Beach - 10 min walk
  • Playa Mujeres Golf Club - 8 min drive
  • Terminal Marítima Isla Mujeres - 78 min drive
  • North Beach - 89 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 37 min drive

Restaurants

  • Hiroshi Bar
  • Caprichos Villa del Palmar - 9 min walk
  • Blanca Blue
  • El Suspiro - 7 min drive
  • Duke’s Lobster & Seafood - 6 min drive

About this property

Villa del Palmar Cancun All Inclusive Beach Resort & Spa

Luxury all-inclusive property by the ocean
18 holes of golf, a beach bar and a corner/local shop are just a few of the amenities provided at Villa del Palmar Cancun All Inclusive Beach Resort & Spa. This property is a great place to bask in the sun with a beachfront location, free beach cabanas and beach massages. Indulge in a manicure/pedicure, a sports massage and aromatherapy at the on-site spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner and Mediterranean cuisine. The gym offers fitness classes and yoga classes; other things to do include beach yoga, kayaking and scuba diving. In addition to a terrace and shopping on-site, guests can connect to free in-room WiFi.
You'll also find perks such as:
  • 5 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking and valet parking
  • Limo/town car service, supervised childcare (surcharge) and beach umbrellas
  • Massage treatment rooms, ATM/banking services and wedding services
  • Guest reviews say good things about the family-friendly amenities, bar and pool
Room features
All 415 individually furnished rooms include comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as furnished balconies and pillow menus. Guest reviews speak positively of the size rooms at the property.
Extra conveniences in all rooms include:
  • Free toiletries and hairdryers
  • Flat-screen TVs with satellite channels
  • Childcare services, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caprichos
  • Davino Restaurant
  • La Casona STK
  • Legend
  • Zama Restaurant

Things to do

  • 18 holes of golf
  • 4 spa tubs
  • 5 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Scuba diving
  • Shopping

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (109 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 9 floors
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 12 years old are not allowed in the swimming pool without adult supervision
Guests under 18 years old are not allowed in the spa

Property is also known as

Villa Palmar Luxury Residences All Inclusive Playa Mujeres
Villa del Palmar Luxury Residences Condo
Villa del Palmar Luxury Residences Condo Playa Mujeres
Villa del Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences Playa Mujeres
Villa Palmar Luxury Residences
Villa Palmar Luxury Residences All Inclusive
Villa del Palmar Luxury Residences
Palmar Resinces Inclusive inc
Villa del Palmar Cancun All Inclusive Beach Resort Spa
Villa del Palmar Cancun Luxury Beach Resort SPA All Inclusive

Frequently asked questions

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

How much does it cost to stay at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

As of 24 May 2024, prices found for a 1-night stay for 2 adults at Villa del Palmar Cancun All Inclusive Beach Resort & Spa on 1 Jun 2024 start from ₹34,125.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Villa del Palmar Cancun All Inclusive Beach Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Self-parking and valet parking are free at this property.

What time is check-in at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Check-in start time: 4:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Villa del Palmar Cancun All Inclusive Beach Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per vehicle applies.

Are there all-inclusive benefits at Villa del Palmar Cancun All Inclusive Beach Resort & Spa?

Yes, the property is all-inclusive. Activities include snorkelling, kayaking and more.

Where is Villa del Palmar Cancun All Inclusive Beach Resort & Spa located?

Located in Punta Sam, this beachfront property is next to a golf course and within a 15-minute walk of Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 2 miles (3 km).

Villa del Palmar Cancun All Inclusive Beach Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 779 out of 1199 reviews" "
Rating 8 - Good. 226 out of 1199 reviews" "
Rating 6 - Okay. 99 out of 1199 reviews" "
Rating 4 - Poor. 50 out of 1199 reviews" "
Rating 2 - Terrible. 45 out of 1199 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing everything, particularly the staff!
Stayed 7 nights in May 2024

10/10 Excellent

Liviu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most wonderful place to spend your vacation with your family!
Stayed 4 nights in May 2024

10/10 Excellent

William C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great anniversary vacation away from the busy craziness of downtown and the hotel zone.
Stayed 5 nights in May 2024

10/10 Excellent

candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first experience in Mexico and at an all-inclusive resort and we came for my daughter’s high school graduation trip. Everything about this resort is top notch from check-in to check-out. The staff was friendly and helpful, food was as good with plenty of options. We had a 2 bedroom suite that was beautiful and very roomy. Even though it is a family resort and there were young kids it never seemed loud or noisy. Our favorites were hanging by the main pool, Victor kept the drinks coming and we enjoyed Zama and Bite Bar for lunch, Diego at the swing bar on the beach and lounging in the hammock on our balcony. The whole place was pristine and exceeded our expectations! The only somewhat negative is the beach is very narrow but you’re right next to their pier and the ferry that can tak you over to Isla Mujeras for beaches and snorkeling.
Stayed 4 nights in May 2024

8/10 Good

Kirill V

Travelled with partner
Liked: Cleanliness, staff & service
Hot tub was leaking and broken in the room day one . I called and it was never fixed . Ac super loud and shower kept going off and leaking as well. All in all resort was great , staff was nice
Stayed 6 nights in May 2024

10/10 Excellent

Estefani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

4/10 Poor

Achour

Disliked: Staff & service
Stayed 5 nights in May 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a fantastic stay for our trip. The staff was super friendly. It was just what we needed!
Stayed 4 nights in May 2024

10/10 Excellent

Rabija, Hamtramck

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
second time at villa del palmar and it’s still amazing. i do wonder if they transferred ownership, the food used to be much better than it was this time. however, it is still much better than your typical resort food. the food is always fresh, hot, and you can tell it’s not reheated. i would encourage making reservations for the restaurants in advance for dinner. i also love that you don’t have to play musical chairs to get a seat poolside or at the beach. what i didn’t like was the push for the time share / tour of the new facility next door. the only thing i feel this place is lacking is like a designated place that serves coffee and ice cream / pastries. i feel like if they had a little coffee shop/dessert place this would be a HIT. maybe add an extension to the Legends grill and the patio as soon as you exit the lobby onto the resort grounds would be the perfect place to enjoy your coffee / ice cream / dessert. the manager at Zama is amazing, shout out to him, and Fridgen at the reception desk was super awesome !!! overall we were extremely happy with our stay and will be back. the perfect family friendly resort that isn’t too busy. room service is also sooo delicious.
Stayed 5 nights in May 2024

6/10 Okay

Taoufik

Liked: Cleanliness, staff & service, property conditions & facilities
I wanted to share my feedback regarding our recent stay at your hotel. Overall, our four-night experience was pleasant, and we were satisfied with the service and accommodations provided. However, I must address a concerning incident that occurred during our last night, which significantly impacted our stay. Between 2 am and 3 am, we were disturbed by loud drilling noises coming from the room directly above ours. The intensity of the noise caused considerable distress, leaving my family and me feeling fearful and disoriented. Despite our efforts to calm ourselves, the relentless drilling persisted, depriving us of sleep for the remainder of the night and leaving us physically and emotionally drained the following day. The impact of this incident has been profound, and even weeks later, we still find ourselves haunted by the memory of that unsettling night. It detracted from what would have otherwise been a memorable stay at your establishment. As valued guests, we expected a certain level of comfort and tranquility, especially during late hours. Unfortunately, the disturbance we experienced fell short of these expectations, leaving us dissatisfied with our overall experience. I hope you take this feedback seriously and implement measures to prevent similar incidents in the future. Additionally, I kindly request compensation or a refund for the inconvenience and distress caused by this unfortunate event. Thank you for your attention to this matter. I anticipate your promp
Stayed 4 nights in May 2024