4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Reviews of Grand Hyatt Playa Del Carmen Resort

5 out of 5
Grand Hyatt Playa Del Carmen Resort
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 598 out of 1003 reviews" "
Rating 8 - Good. 207 out of 1003 reviews" "
Rating 6 - Okay. 97 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great pools and views. Lacks beach. Best showers of any hotel I've ever been too.
Stayed 2 nights in May 2024

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food quality vs costs wasn’t good. Very high prices with avg quality
Stayed 7 nights in May 2024

10/10 Excellent

Tomer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was excellent
Stayed 4 nights in May 2024

10/10 Excellent

EDISON MORALES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay and staff
Stayed 3 nights in Apr 2024
Response from Elizabeth Madrid on 15 May 2024
Hi Edison! Thank you for the 5 out of 5 rating. We are delighted you had a pleasant stay here with us at Grand Hyatt Playa del Carmen Resort. Please be sure we will share your positive comments with our management team. We look forward to welcoming you back in the near future.Cordially,Elizabeth Madrid

10/10 Excellent

Taha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Elizabeth Madrid on 16 May 2024
Hello Taha, Thank you for your amazing 5-star rating for our Grand Hyatt Playa Del Carmen Resort! It is great to see that you enjoyed your stay with us, and we hope to welcome you back for another great stay soon! Elizabeth Madrid

10/10 Excellent

Johane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes all the difference! The place is beautiful and service is excellent.hey were all so nice helping us with bug smile! Thank you Veni (so helpful at the beach) Julio, Hector, David, Bryan and Elias the life guard! There is also the young man who helps at the beach with the umbrella.. thank you all for making our stay memorable! Rooms were super clean too! And the pool is better than the beach!! Best hotel we ve ever been, mainly because of the wonderful people working there!
Stayed 3 nights in May 2024
Response from Elizabeth Madrid on 9 May 2024
Dear Johane, Thank you for your feedback and the amazing ranking. We are thrilled that you enjoyed your stay with us! And we are very glad you enjoyed our beautiful resort and our friendly staff. Please be sure your comment will be share with our team to keep improving our service. We look forward to welcoming you again as our guest. Cordially, Elizabeth Madrid

8/10 Good

Dax

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good
Stayed 6 nights in May 2024
Response from Elizabeth Madrid on 7 May 2024
Dear Dax, Thank you for taking the time to share your feedback, we appreciate your comments. Please be sure your comments will be passed to our team. Thank you for staying with us and we hope to have the opportunity to welcome you back in the near future. Kind regards,Elizabeth Madrid

6/10 Okay

madeline

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Elizabeth Madrid on 8 May 2024
Dear Madeline, Thank you so much for providing your rating. We are happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Cordially, Elizabeth Madrid

2/10 Terrible

Amir, new york

Travelled with family
Disliked: Staff & service, amenities
Will never come back
Stayed 6 nights in Jan 2024
Response from Elizabeth Madrid on 6 May 2024
Dear Amir, Thank you for sharing your experience with us. We sincerely apologize that you did not enjoy your stay at our property, and we do hope to have the opportunity to welcome you back in the future to change your experience. Cordially,Elizabeth Madrid

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at Grand Hayatt Playa del Carmen. Great hotel right on the beach. Pools are amazing and refreshing. Staff 5 stars. Love the location near downtown Playa where there are many restaurant options.
Stayed 5 nights in Apr 2024
Response from Elizabeth Madrid on 22 Apr 2024
Dear Jacqueline, Thank you for your wonderful 5-star rating and your comment for our Grand Hyatt Playa Del Carmen Resort! It is great to see that you enjoyed your stay with us, and we hope to welcome you back for another great stay soon! Cordially, Elizabeth Madrid

10/10 Excellent

Jan David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 7 nights in Apr 2024
Response from Elizabeth Madrid on 22 Apr 2024
Dear Jan David, Thank you for the amazing star rating! We are delighted that you enjoyed your stay with us at Grand Hyatt Playa Del Carmen Resort! We hope to have the pleasure of welcoming you back in the future. Elizabeth Madrid

8/10 Good

Mohamad

Stayed 6 nights in Apr 2024
Response from Elizabeth Madrid on 6 May 2024
Dear Mohamad, Thank you for taking the time to review our property. It was a pleasure having you stay with us and knowing you had a great stay. We hope to welcome you back to the Grand Hyatt Playa del Carmen in the near future. Warm regards, Elizabeth Madrid

8/10 Good

Avihay

Liked: Cleanliness, staff & service, amenities
The noise in my room (with windows close!) was extremely loud from non to 7pm Thursday through Sunday . Couldn’t sleep or relax at my room. From the pool party next to the hotel. I have been told it’s loud area but at the balcony not in the room. Also the breakfast I eat Monday morning gave me stomach aches. Other than that hotel stuff was great
Stayed 4 nights in Apr 2024
Response from Elizabeth Madrid on 16 Apr 2024
Dear Avihay, Thank you for taking the time to share your feedback, we appreciate your comments. We apologize for the disturbance that the music from the day club next to the hotel caused during your stay and that you did not have a good experience in pour buffet breakfast.Please be sure your comments will be passed to our management. Thank you for staying with us and we hope to have the opportunity to welcome you back.Kind regards,Elizabeth Madrid

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities are incredible. Everything is kept in rip top shape. Convenient location. Staff is so attentive and kind. Only thing it’s lacking is food variety. Very limited options at restaurants and poolside. Not to mention the prices are too high. Don’t mind paying top dollar for quality food but their food prices were unjustifiable. Cabana options are another issue. $200 for a cabana (more like day bed) with strangers literally elbow to you and only options for drinks included are beer. Aren’t allowed to exchange for anything but soda.
Stayed 2 nights in Apr 2024
Response from Elizabeth Madrid on 16 Apr 2024
Dear John,Thank you for taking the time to leave us a rating as well as your review. We are very overjoyed knowing that you had a great time with us. We are sorry to hear that our food and drinks selections didn't meet your expectations and that you found our prices to high. Please be sure we will share your comments with our management team to take actions. We look forward to welcoming you back to Grand Hyatt Playa del Carmen Resort in the near future! Elizabeth Madrid

8/10 Good

Melissa

Stayed 3 nights in Apr 2024
Response from Elizabeth Madrid on 6 May 2024
Dear Melissa, Thank you for your great ranking, we are very glad to know you enjoy your stay and hope to welcome you again in the near future. Cordially, Elizabeth Madrid

10/10 Excellent

Ciara

Stayed 3 nights in Apr 2024
Response from Elizabeth Madrid on 30 Apr 2024
Dear Ciara, Thank you for your wonderful 5-star rating for our Grand Hyatt Playa Del Carmen Resort! It is great to see that you enjoyed your stay with us, and we hope to welcome you back for another great stay soon! Elizabeth Madrid

8/10 Good

Laura

Stayed 7 nights in Apr 2024
Response from Elizabeth Madrid on 29 Apr 2024
Dear Laura, Thank you so much for providing your rating. We are happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon. Best regards, Elizabeth Madrid

8/10 Good

MIRCEA, LAFAYETTE

Travelled with family
Liked: Cleanliness, staff & service
Excellent location , close to Main Street in Playa, a little rundown property; for an elderly , not easy to get to the main entrance from the street since one has to climb a hill
Stayed 6 nights in Mar 2024
Response from Elizabeth Madrid on 8 Apr 2024
Dear Mircea,Many thanks for choosing Grand Hyatt Playa del Carmen Resort and for sharing with us your experience and comments.We look forward to welcoming you again in the future and have the opportunity to improve your experience with us.Warm regards,Elizabeth Madrid

8/10 Good

ADIB

Stayed 5 nights in Apr 2024
Response from Elizabeth Madrid on 29 Apr 2024
Dear Adib, Thank you for taking the time to review our property! We are delighted to hear that you enjoyed your stay with us! We hope to have the pleasure of welcoming you back in the near future! Elizabeth Madrid

10/10 Excellent

Kamale

Stayed 5 nights in Mar 2024
Response from Elizabeth Madrid on 25 Apr 2024
Dear Kamale, Thank you for the amazing star rating! We are delighted that you enjoyed your stay with us at Grand Hyatt Playa Del Carmen Resort! We hope to have the pleasure of welcoming you back in the future. Thank you for choosing Hyatt and for being our guest! Elizabeth Madrid

6/10 Okay

marcio jose

Stayed 4 nights in Mar 2024
Response from Elizabeth Madrid on 22 Apr 2024
Dear Marcio Jose, Thank you for providing your feedback and for your recent stay with us. We hope to welcome you back again in the near future. Regard, Elizabeth Madrid

2/10 Terrible

Angela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door hinge looked broken, the safe hinge looked broken & an umbrella flew & hit my husbands back.
Stayed 5 nights in Mar 2024
Response from Elizabeth Madrid on 1 Apr 2024
Dear Angela,Thank you for taking the time to review your recent stay with us. We sincerely apologize the incident in our property with the umbrella. We regret any situation caused.We do hope to have the opportunity to welcome you back in the future.Best regards,Elizabeth Madrid

8/10 Good

Sabrina

Stayed 4 nights in Mar 2024
Response from Elizabeth Madrid on 15 Apr 2024
Dear Sabrina,Thank you for your stay and your ranking, we will be looking forward to receiving you again soon in our beautiful hotel.Cordially,Elizabeth Madrid

10/10 Excellent

Denise, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the property. Beach accessible. Buffet was great.
Stayed 7 nights in Mar 2024
Response from Elizabeth Madrid on 25 Mar 2024
Hello Denise! Thank you for the 5 out of 5 rating. We are delighted you had a pleasant stay here with us at Grand Hyatt Playa del Carmen Resort, please be sure we will share your positive comments with our management team.We look forward to welcoming you back in the future.Best Wishes,Elizabeth Madrid

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place !!!
Stayed 4 nights in Mar 2024
Response from Elizabeth Madrid on 19 Mar 2024
Dear Joseph,Thank you for the amazing star rating! We are delighted that you enjoyed your stay with us at Grand Hyatt Playa Del Carmen Resort! We hope to have the pleasure of welcoming you back in the future.Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to enjoy
Stayed 5 nights in Mar 2024
Response from Elizabeth Madrid on 19 Mar 2024
Dear Giuseppe,Thank you for the perfect star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back to Grand Hyatt Playa del Carmen Resort! Kind regards,Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Elizabeth Madrid on 19 Mar 2024
Dear Ilene,Thank you for your wonderful 5-star rating for our Grand Hyatt Playa Del Carmen Resort! It is great to see that you enjoyed your stay with us, and we hope to welcome you back for another great stay soon!Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place absolutely amazing staff
Stayed 3 nights in Mar 2024
Response from Elizabeth Madrid on 11 Mar 2024
Dear Dennis,Thank you for providing 5 stars and for your recent stay with us. We are very happy you enjoyed our resort and gladly appreciate your comment about our amazing staff. We hope to welcome you back again. Best regards, Elizabeth MadridGrand Hyatt Playa del Carmen

8/10 Good

Tiziano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Feb 2024
Response from Elizabeth Madrid on 4 Mar 2024
Dear Tiziano,Thank you for taking the time to review our property!We are delighted to hear that you enjoyed your stay with us! We hope to have the pleasure of welcoming you back in the near future!Elizabeth MadridGrand Hyatt Playa del Carmen

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very noisy at one end of the property and I needed to move rooms. It's beside a loud day club that blares music with a lot of bass, until at least 7pm. It's quiet in the evening, but completely spoiled our peaceful ocean front room. I found it odd there was no soap by the bathroom sink and when I asked for some, was told to use the body wash in the shower. I also left a pair of small, inexpensive earrings on the bathroom counter, and they were gone after cleaning. I assume they were wiped away by housekeeping, which is something I've never experienced or even thought of being careful about. The property is clean and tidy, but it's odd there aren't enough chairs an umbrellas for all guests. At one point my daughter and I had to squeeze onto one lounger because every other lounger and umbrella at the entire restore was taken. How is this possible? Shouldn't there always be more? It was a great location, and nice property, but I expected a bit more luxury for the price.
Stayed 4 nights in Feb 2024
Response from Elizabeth Madrid on 28 Feb 2024
Dear Andrea,Thank you for taking the time to share with us your feedback. We are so sorry to hear that you did not have a great experience with us.We apologize for the inconvenience with music from the day club next to the hotel, that the pool and beach area was crowded during your stay, and you felt like you weren't able to fully enjoy the experience.The situation with the soap and your earrings is not part of our standards and be sure all your comments will be share with our management team to improve our service.We hope to welcome you back again in the near future to have the opportunity and have the chance to change your perspective.Warm regards,Elizabeth MadridGrand Hyatt Playa del Carmen

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nothing special. No comfortable chairs to sit in. Occasional bursts of noise from room next door.
Stayed 4 nights in Feb 2024
Response from Elizabeth Madrid on 26 Feb 2024
Dear Renee,Thank you for taking the time to review our property. It was a pleasure having you stay with us. We are disappointed to see our property did not exceed your expectation.Please be sure we will share your comments with our management team to find a way to improve. We hope to welcome you back to the Grand Hyatt Playa del Carmen in the future and provide a better experience. Warm regards,Elizabeth MadridGrand Hyatt Playa del Carmen

6/10 Okay

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Elizabeth Madrid on 26 Feb 2024
Dear Fatima,Thank you for taking the time to rate your stay. We regret you did not have the best experience. We hope to have the opportunity to provide a better experience in the future.Kind regards,Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

Shlomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking forward to my next trip. An amazing time had by all.
Stayed 8 nights in Feb 2024
Response from Elizabeth Madrid on 22 Feb 2024
Dear Shlomo,Thank you for taking the time to review your recent visit to our hotel. We are overjoyed to see you enjoy your stay and that we exceed your expectations. Our team will appreciate your positive feedback. We look forward to welcoming you again at Grand Hyatt Playa del Carmen Resort.Kind Regards,Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

Jonathan Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first place in playa del Carmen that I’d stay at again! I’ve been to playa del Carmen many times and I always stay somewhere different. This place has an awesome location, right by fifth avenue and next door to Mamita’s beach. The beach itself at the hotel is as nice as mamitas plus many pool areas. I wish Travelocity gave me the option to do all inclusive is the only downfall I found. I would have much preferred an all inclusive option. The sushi restaurant was very good. La Cocina was delicious. The service as the beach was amazing, there’s a button to push when you want service and someone is there within less than a minute to take your order or get you drinks! Would definitely stay here again, but would want to do all inclusive.
Response from Elizabeth Madrid on 21 Feb 2024
Hello Jonathan,Thank you for your amazing review, we are delighted to see you enjoy your stay at Grand Hyatt Playa del Carmen.Please be sure your comments will be pass to our team to keep an improve our service every day.Regarding the All Inclusive, we apologize for the situation, we do offer the all-inclusive meal plan, Travelocity system should show the option to add it, we will follow up with the agency, however, we will always gladly assist you booking your next stay.Kind regards,Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

Robert and Carin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Elizabeth Madrid on 23 Feb 2024
Dear Robert and Carin, Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Grand Hyatt Playa del Carmen Resort in the near future.Best regards, Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

Richard Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend Grand Hyatt Playa del Carmen Resort!!
Stayed 5 nights in Feb 2024
Response from Elizabeth Madrid on 21 Feb 2024
Dear Richard,Thank you for your wonderful 5-star rating and your comment for our Grand Hyatt Playa Del Carmen Resort! It is great to see that you enjoyed your stay with us, and we hope to welcome you back for another great stay soon!Kind Regards,Elizabeth MadridGrand Hyatt Playa del Carmen

6/10 Okay

Gloribel

Liked: Staff & service
Disliked: Cleanliness
Stayed 8 nights in Feb 2024
Response from Elizabeth Madrid on 21 Feb 2024
Dear Gloribel, Thank you for taking the time to rate our Grand Hyatt Playa del Carmen. We are pleased to see by your rating you had an overall great experience. We hope to have the pleasure of welcoming you back in the future and seeing what we can do to provide an even greater experience. Warm regards, Elizabeth MadridGrand Hyatt Playa del Carmen

8/10 Good

Kent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our only complaint was with housekeeping, which was spotty at best. They might be having post-COVID issues. Communication between front desk and housekeeping was terrible. The rest of the resort is well-managed and meets expectations. Pool service was the best! Fairly family oriented, which is not ideal for us.
Stayed 7 nights in Feb 2024
Response from Elizabeth Madrid on 19 Feb 2024
Dear Kent,Thank you for staying with us and sharing your valuable feedback. We strive to make each stay as pleasant and comfortable as possible; we apologize for the situation with our housekeeping. We will certainly share your feedback with our management team. We hope to welcome you back again. Kind Regards, Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if I could give the grand Hyatt six stars, I would the staff, excellent helpful professional, and the room was beautiful clean and comfortable.
Stayed 3 nights in Feb 2024
Response from Elizabeth Madrid on 19 Feb 2024
Dear Sylvia,Thank you for the amazing review you gave our Grand Hyatt Playa del Carmen Resort! We are pleased to hear you liked the service and the hospitality of our warm and friendly staff and the room you stayed. It was a pleasure having you as our guest. We hope to welcome you back again in the near future. Warm regards, Elizabeth MadridGrand Hyatt Playa del Carmen

8/10 Good

Nabil

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is very nice and close to all dining and shopping. However the rooms are a little older and need some maintenance or remodel.
Stayed 3 nights in Feb 2024
Response from Elizabeth Madrid on 19 Feb 2024
Dear Nabil, Thank you for taking the time to share with us your experience at Grand Hyatt Playa Del Carmen Resort. We appreciate your feedback in the rooms and will pass this along to our management team. We value you as our Guest and truly appreciate your time and review. Kind regards,Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to place whenever I’m in Playa Del Carmen. The location is perfect. You have great access to all the community has to offer. Just outside of the hotel, are multiple shops, restaurants, and sightseeing opportunities. The service is always great, and the rooms are excellent. This is now my sixth time staying there.
Stayed 3 nights in Feb 2024
Response from Krista on 19 Feb 2024
Hello Darryl, Thank you so much for taking the time to provide a fabulous 5/5 review! We are so thrilled to hear you are a returning guest, and we are honored to have had the opportunity to serve you time and time again. We look forward to welcoming you as our guest during future travels. Warm Regards, Krista

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and nestled next to the beach and Playa del Carmen. The location is fantastic for people interested in the party scene. The architecture of the building is breathtaking and will be the first item of focus as you arrive. For my own personal experience, I’ve stayed at several 5* resorts in Cancun. The property didn’t feel as if they were catering to their customer. The general service is good and the staff is well trained, but the second you ask to make an adjustment to your accommodation they weren’t very accommodating. In my case, I left early to catch a flight for an important event. I checked out at 4P. They told me they could not even make an adjustment for charging me for an extended checkout instead of an entire day. It shows me where their priorities are. I wasn’t able to relax at the beach since it was very crowded and there were people constantly asking me to purchase trinkets. I was able to enjoy the view from the room, however once the sun set they were playing loud music until around midnight. I didn’t mind it too much but it took away from my expectations of a 5* resort. When you arrive at your place of rest you would expect a quiet place to return. If you’re a younger person without children and want to experience the hustle and bustle of Cancun, this resort is the place for you. My only warning is make sure to make sure you plan on staying only on the days you booked. Unfortunately, they are not very accommodating to adjustments.
Stayed 2 nights in Feb 2024
Response from Elizabeth Madrid on 19 Feb 2024
Dear Christopher, Thank you for taking the time to tell us about your experience at the Grand Hyatt Playa del Carmen. What you describe does not reflect the experience we strive to provide for every guest. We apologize that we fell short of showcasing the five-star service you are correct to expect. Please know that we are taking the appropriate measures to address your concerns to our management team, and we hope to welcome you back in the near future to have the opportunity to exceed your expectations. Kind Regards, Elizabeth Madrid. Grand Hyatt Playa del Carmen.

2/10 Terrible

allison

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT WASTE YOUR MONEY
Not what you would expect from a Hyatt. We had a swim up room, no extra pool towels, no robe included. 1 coffee cup in the room the entire week after asking multiple times for a second. But not that this matters seeing as how they will only allow 1 coffee pod of each flavor at a time. If you both want dark roast… go buy their $17 coffee down stairs. Room service was terrible. 2 different days our room was not cleaned by 4:00 when we wanted to come back and get ready for our evening. Each day we left on our “please make up room light”. We called for towel service and didn’t receive it by the time we gave up 4 hours later. 1 day they never made up our room and 1 day they came in while we were there to do it. The vanity lights didn’t work. The furniture was old and tattered. Shower floor/wall seal was molded terribly. The fan and bedside light didn’t work one night. We called for ice multiple times and never received it. Other times it would take an hour or so. BE PREPARED, it is not an all inclusive… a well margarita is $22 and takes like premade syrup… the food was a joke and CRAZY expensive. $32 for breakfast buffet that doesn’t have any meat was a bit odd. The location is AMAZING but there are other resorts right there that are much better. (We visited them) They did come in and fix the fan and light. The bed was comfortable enough. Not what you would expect at a Hyatt brand hotel. We have stayed at others in Mexico and were VERY pleased but this one… NOT THIS ONE!
Stayed 5 nights in Feb 2024
Response from Elizabeth Madrid on 15 Feb 2024
Dear Allison,Thank you for taking the time to tell us about your experience at our hotel. What you describe does not reflect the experience we strive to provide for every guest, and we are very sorry that your expectations were not exceeded.Please know that we are taking the appropriate measures to address your comments and will follow up to improve our service. Cordially,Elizabeth MadridGrand Hyatt Playa del Carmen Resort

6/10 Okay

Nancy

Liked: Cleanliness, property conditions & facilities
Okay
Stayed 5 nights in Nov 2023
Response from Elizabeth Madrid on 14 Feb 2024
Greetings Nancy,Thank you for providing your feedback and for your recent stay with us. We hope to welcome you back again in the near future. Regard,Elizabeth Madrid

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Elizabeth Madrid on 14 Feb 2024
Dear Bryan, Thank you for choosing us to enjoy the Caribbean and thank you for your ranking. We hope can welcome you again in the near future.Cordially,Elizabeth Madrid

10/10 Excellent

yehuda

Liked: Cleanliness, amenities
The best
Stayed 4 nights in Feb 2024
Response from Krista on 9 Feb 2024
Hello yehuda, Wow! Thank you kindly for providing us with a wonderful 5-star review. I am thrilled to hear that your stay with us was simply "the best!" We hope to have you back as our guest in the future. Warm Regards, Krista

10/10 Excellent

Faigy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is beautiful. The service unbelievable. Would highly recommend
Stayed 4 nights in Feb 2024
Response from Krista on 9 Feb 2024
Hello Faigy, thank you kindly for your wonderful 5-star review. We are thrilled to hear that you enjoyed your stay with us, from the service our staff provided, to the beautiful views the hotel offered. We are excited to hear you would recommend our property to others, and we hope that means we will have you back as our guest in the future. Warm Regards, Krista

10/10 Excellent

Eliot S

Stayed 4 nights in Jan 2024
Response from Elizabeth Madrid on 20 Mar 2024
Dear Eliot,Thank you for taking the time to rank Grand Hyatt Playa del Carmen, we are delighted you enjoy your stay and hope to welcome you again in the near future.Cordially,Elizabeth MadridGrand Hyatt Playa del Carmen

10/10 Excellent

Mary, Mission Viejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean view club level room was large and comfortable. Lots of storage and we liked having double sinks and the large shower. The balcony had 2 comfy chairs and a lounger which we used a lot. The Grand Club space had a breakfast buffet with many options, both warm and cold. Their evening spread with drinks was hearty enough we dined there for dinner twice. One issue out of their control was the blaring music from the beach club almost on their property. Takes away from the peacefulness of being on the beach. Note also that twice there were events at the pool which meant huge sections were not available to rest of guests. First time we had no notice which was annoying. The second time a letter was inserted under the door which I appreciated. Easy tour desk on site which a knowledgeable staff member was extremely helpful. We LOVED the walk ability of location to 5th Ave. We ate dinner there most nights as felt safe, was fun, many different choices. Lots of happy hours during week there as well.
Stayed 9 nights in Jan 2024
Response from Krista on 7 Feb 2024
Hello Mary, Wow! It sounds like you had a wonderful, and relaxing time during your stay with us. Thank you so much for taking the time to provide us with a 5-star review, as well as sharing the fabulous details of your stay. I am so happy to hear you enjoyed your room amenities as well as the Grand Club Lounge. We hope to have you back as our guest again in the future. Warm Regards, Krista

10/10 Excellent

Carmen Elena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean, the staff was very friendly and helpful.
Stayed 4 nights in Feb 2024
Response from Krista on 7 Feb 2024
Hello Carmen, Thank you kindly for taking the time to provide us a 5-star review and for your wonderful feedback. I am so happy to hear that you enjoyed our attentive and friendly staff, and that the cleanliness of our property pleased you. We hope to have you back as our guest at the Grand Hyatt Playa del Carmen Resort again. Kind Regards, Krista