Grand Hyatt Playa Del Carmen Resort

5.0 star property
Luxury hotel on the beach, with 4 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Valet parking (surcharge) (20 per day)
Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk
Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast available
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
The price is ₹22,035
Price available on 01/06/2024

Explore the area

Map
1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationMamitas Beach4 min walk
  • Popular LocationPlaya del Carmen Maritime Terminal18 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

Garden View with 1 King bed with small plunge pool

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

Hyatt Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

Hyatt Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

Swim Up Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean Front Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Swim Up Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Partial Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 38 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Partial Ocean View Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Ocean View Room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Executive Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean View room with 1 King Bed

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Grand Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 57 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Club Ocean View Room with 2 Queen Beds

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Flat-screen TV
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Plunge Pool Suite King and Club Access

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Private plunge pool
Air conditioning
Connecting rooms available
Club Lounge
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Garden View with 2 Queen bed with small plunge pool

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Playa del Carmen

Grand Hyatt Playa Del Carmen Resort is located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, and is in the entertainment district and on the beach. The area's natural beauty can be seen at Mamitas Beach and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Travelling with kids? Don't miss Xel-Há Park. Discover the area's water adventures with scuba diving and snorkelling nearby, or enjoy the great outdoors with hiking/biking trails and ecotours.

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 4 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 18 min walk
  • Xcaret Eco Theme Park - 14 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • La Vagabunda - 1 min walk
  • Ambasciata d'Italia Ristorante - 2 min walk
  • La Vaca Gaucha - 2 min walk
  • Restaurante Ojitos Mios - 1 min walk
  • Toscana Grill - 2 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury family-friendly hotel near Quinta Avenida
Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Grand Hyatt Playa Del Carmen Resort provides a poolside bar, a terrace and shopping on-site. With amenities such as a white sand beach and beachfront dining, this hotel is the perfect place to soak up the sun. Treat yourself to aromatherapy, a massage or reflexology at Cenote Spa, the on-site spa. The on-site Japanese cuisine sushi bar, Sushi 'n' Raw Bar, features ocean views and dinner. Pilates classes and yoga classes are offered at the 24-hour gym; Grand Hyatt Playa Del Carmen Resort also has a coffee shop/cafe, a garden and a playground. In addition to a hair salon and an arcade/games room, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
You'll also find perks such as:
  • 4 outdoor pools and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Full breakfast (surcharge), free bike hire and valet parking (surcharge)
  • A round-trip airport shuttle (surcharge), supervised childcare (surcharge) and luggage storage
  • Concierge services, a 24-hour front desk and an off-lead area
  • Guest reviews say good things about the helpful staff, overall condition and location
Room features
All 314 individually furnished rooms feature comforts such as laptop-compatible safes and air conditioning, in addition to amenities such as free WiFi and sound-insulated walls. Guests reviews speak well of the clean rooms at the property.
Other amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and baths or showers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, balconies and coffee/tea makers

All-inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 36 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Cocina
  • Sushi 'n' Raw Bar

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 49 lb per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls, an off-lead area and pet-sitting services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for full breakfast: from approximately USD 36 per person
  • Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

This property caters to LGBTQ+ guests
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Hyatt Playa Carmen Resort
Grand Hyatt Playa Carmen

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 8:00 AM to 8:00 PM.

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

As of 13 May 2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on 1 Jun 2024 start from ₹22,035.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Playa Del Carmen Resort pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 49 lb per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at Grand Hyatt Playa Del Carmen Resort?

Valet parking is available for USD 20 per day.

What time is check-in at Grand Hyatt Playa Del Carmen Resort?

Check-in start time: 3:00 PM; check-in end time: 6:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Playa Del Carmen Resort?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Hyatt Playa Del Carmen Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM-6:00 PM on request. A fee of USD 153 per vehicle applies.

Are there all-inclusive benefits at Grand Hyatt Playa Del Carmen Resort?

Some rate plans available at this property are all-inclusive.

Where is Grand Hyatt Playa Del Carmen Resort located?

Located in Downtown Playa del Carmen, this beachfront hotel is in the city centre and within a 5-minute walk of Quinta Avenida and Mamitas Beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are also within 6 mi (10 km).

Grand Hyatt Playa Del Carmen Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1003 reviews" "
Rating 8 - Good. 206 out of 1003 reviews" "
Rating 6 - Okay. 98 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 46 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Johane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes all the difference! The place is beautiful and service is excellent.hey were all so nice helping us with bug smile! Thank you Veni (so helpful at the beach) Julio, Hector, David, Bryan and Elias the life guard! There is also the young man who helps at the beach with the umbrella.. thank you all for making our stay memorable! Rooms were super clean too! And the pool is better than the beach!! Best hotel we ve ever been, mainly because of the wonderful people working there!
Stayed 3 nights in May 2024

8/10 Good

Dax

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was good
Stayed 6 nights in May 2024

6/10 Okay

madeline

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Amir, new york

Travelled with family
Disliked: Staff & service, amenities
Will never come back
Stayed 6 nights in Jan 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at Grand Hayatt Playa del Carmen. Great hotel right on the beach. Pools are amazing and refreshing. Staff 5 stars. Love the location near downtown Playa where there are many restaurant options.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jan David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 7 nights in Apr 2024

8/10 Good

Mohamad

Stayed 6 nights in Apr 2024

8/10 Good

Avihay

Liked: Cleanliness, staff & service, amenities
The noise in my room (with windows close!) was extremely loud from non to 7pm Thursday through Sunday . Couldn’t sleep or relax at my room. From the pool party next to the hotel. I have been told it’s loud area but at the balcony not in the room. Also the breakfast I eat Monday morning gave me stomach aches. Other than that hotel stuff was great
Stayed 4 nights in Apr 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities are incredible. Everything is kept in rip top shape. Convenient location. Staff is so attentive and kind. Only thing it’s lacking is food variety. Very limited options at restaurants and poolside. Not to mention the prices are too high. Don’t mind paying top dollar for quality food but their food prices were unjustifiable. Cabana options are another issue. $200 for a cabana (more like day bed) with strangers literally elbow to you and only options for drinks included are beer. Aren’t allowed to exchange for anything but soda.
Stayed 2 nights in Apr 2024

8/10 Good

Melissa

Stayed 3 nights in Apr 2024