City Express by Marriott Playa Del Carmen is located in Playacar, a neighbourhood in Playa del Carmen, and is in the suburbs and near the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Temazcal Natura and Cenote Chaak Tun are also worth visiting. Break out the clubs and hit the links on a nearby golf course, or seek out an adventure with ecotours.
Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
Restaurants
Starbucks - 9 min walk
McDonald's - 10 min walk
Rolandi's - 2 min walk
Perché No Italian Food - 9 min walk
El Gran Taco - 12 min walk
About this property
City Express by Marriott Playa Del Carmen
Hotel near Playa del Carmen Main Beach
Close to Playacar Golf Club and Playa del Carmen Maritime Terminal, City Express by Marriott Playa Del Carmen provides free continental breakfast, dry cleaning/laundry services and a 24-hour gym. In addition to a 24-hour business centre, guests can connect to free in-room WiFi.
Additional perks include:
An outdoor pool with sunloungers
Free self-parking
An electric car charging station, luggage storage and coffee/tea in reception
A TV in reception, smoke-free property and 1 meeting room
Room features
All 135 rooms offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes.
Extra amenities include:
Bathrooms with showers and hairdryers
32-inch LCD TVs with cable channels
Free infant beds, daily housekeeping and desks
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired internet
Parking and transport
Electric car charging station on site
Free beach shuttle
Free uncovered self parking on site
Wheelchair-accessible parking available
Food and drink
Free continental breakfast available daily 6:30 AM to 10:00 AM
Coffee and tea in common areas
Things to do
24-hour gym
Outdoor pool
TV in common areas
Family friendly
Free cot
Laundry facilities
Outdoor pool
Soundproofed rooms
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Daily housekeeping
Dry cleaning/laundry service
Business services
24-hour business centre
Meeting room
Outdoors
Pool loungers
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
3 floors
Building
Built in 2012
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free cot
Bathroom
Hair dryer
Private bathroom
Shower
Towels
Entertainment
32-inch LCD TV with cable channels
More
Air conditioning
Desk
Iron/ironing board
Phone
Safe
Soundproofed rooms
Window screens
Policies
Check-in
Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18
Check-out
Check-out before 1 PM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Free cots are available on request at the property
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
City Express Playa Carmen
City Hotel Playa Express Carmen
City Express Playa Del Carmen Riviera Maya, Mexico
City Express Playa Carmen Hotel
City Express Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel
City Express by Marriott Playa Del Carmen Playa del Carmen
City Express by Marriott Playa Del Carmen Hotel Playa del Carmen
City Express by Marriott Playa Del Carmen Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Travelled with family, Travelled with family and small children
23 Jan 2024
Disliked: Staff & service
We had a Difficult experience being at this hotel as the front desk didn’t speak any word of English. I find it weird and disappointing to be at such a brand hotel that employs staff that don’t speak English especially with customer facing positions. We wasted our morning on the first day trying to take information about where to go to the beach and Parking information. The receptionist was using the phone for translation. Also the attitude of receptionist was so indifferent and rude.
Also on the day of our arrival, which was late and we have a 20 months old baby with us, they told us that they have no more rooms left and transferred us to the suites building! They claimed it was an upgrade, but I am not too sure about that.
Be careful with your belongings as our daughter’s shoe and an iPhone charger disappeared from our room. We engaged with the management to find them but no luck.