Exterior

Reviews of Hampton Inn & Suites Pittsburg Kansas Crossing

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 383 out of 557 reviews" "
Rating 8 - Good. 118 out of 557 reviews" "
Rating 6 - Okay. 32 out of 557 reviews" "
Rating 4 - Poor. 13 out of 557 reviews" "
Rating 2 - Terrible. 11 out of 557 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun time. There is only one restaurant on site which was surprising. With the right vision this place could be an oasis of fun. All the staff in the hotel area were great and friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and inviting. Staff very friendly and polite.
Stayed 1 night in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town
Stayed 1 night in May 2024
Response from Autumn Woolems on 5 May 2024
Dear William,Thank you so much for a perfect score! We would love to hear more on what you loved about us. Hopefully we get to host you again soon at the Hampton Inn and Suites near Pochlers Chicken Annie's, and you can tell us all about it!

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Autumn Woolems on 5 May 2024
Dear Joe,Thank you so much for taking the time to give us a rating. We appreciate your 4/5 stars. Hopefully when you come back to the best hotel in Pittsburg your score will be even better. Come back and see us again at the Hampton Inn and Suites!

10/10 Excellent

N.J.

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was amazing
Stayed 1 night in Apr 2024
Response from Autumn Woolems on 22 Apr 2024
Dear NJ,Thank you so much for your 5/5 review! We are so glad your experience with the Front Desk staff was phenomenal. We hope we get to host you again in the near future at the Hampton Inn and Suites at Kansas Crossing!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could be improved.
Stayed 1 night in Apr 2024
Response from Autumn Woolems on 19 Apr 2024
Dear George,Thank you for your feedback. We appreciate your comments. We will see what we can do to improve the breakfast quality for our guests. We do hope you return to the Kansas Crossing Casino and Hotel and enjoy another great stay!

10/10 Excellent

Steve, Christmas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
EV charging and a nice comfy room.
Stayed 1 night in Apr 2024
Response from Autumn Woolems on 18 Apr 2024
Thank you Steve, for your 5/5 review! We appreciate your business and hope to be able to host you again in the near future at the Hampton Inn and Suites at Kansas Crossing!

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
We had several issues checking in and we werent able to use one of the TV's due to no internet connection ( they were supposed to come up and fix but never did ). The room was great other than that, very clean and had everything we needed. Staff was friendly.
Stayed 2 nights in Mar 2024
Response from Autumn Woolems on 17 Mar 2024
Thank you for your review, Jessica! I am so sorry you had trouble with one of the TV's during your stay. I will get with our Maintenance Team to ensure we are handling this the way we should be. I would love to take your rate down for the inconvenience. Look out for that to come back to you soon. We hope to better the experience next time. Come back and see us again at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Kayla

Stayed 1 night in Feb 2024
Response from Autumn Woolems on 29 Mar 2024
Thank you Kayla for your 5/5 review! We appreciate your feedback and hope to see you again soon at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Autumn Woolems on 14 Feb 2024
Thank you for your 10/10 review, Carl! We hope to see you again really soon at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property
Stayed 2 nights in Feb 2024
Response from Autumn Woolems on 14 Feb 2024
Thank you for your 5/5 review, Thomas! We love having you as well. Come back and see us again soon at your favorite Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Clean and comfortable
Stayed 2 nights in Feb 2024
Response from Autumn Woolems on 14 Feb 2024
Thank you so much for your review, Joni! We are so glad your room was clean and comfortable. Come back and see us again soon at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Autumn Woolems on 10 Feb 2024
Thank you for your 10/10 review, David! We appreciate your feedback. Hopefully we get to see you again very soon at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Autumn Woolems on 10 Feb 2024
Thank you for your 10/10 review, Melanie! We are so excited your stay was wonderful. Come back and see us again really soon at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Autumn Woolems on 10 Feb 2024
Thank you for your 10/10 review, Andy! We are so glad your stay was wonderful. We hope to have you back soon at the Hampton Inn and Suites at Kansas Crossing!

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Autumn Woolems on 10 Feb 2024
Thank you for your 8/10 review, Jimmy! We appreciate your feedback. Hopefully we see you again very soon at the Hampton Inn and Suites at Kansas Crossing!

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t Seem to Care About Customers
Property was nice, but fire alarm went off for 15 minutes at 3:15 AM apparently due to a dryer vent not installed correctly. No communication from anyone, sub-zero temps outside. And then no discount offered on $150 room + taxes/fees. Very, very unhappy with treatment as customers.
Stayed 1 night in Jan 2024
Response from Autumn Woolems on 23 Jan 2024
Thank you for your review, Stephen! We appreciate your feedback. We are so sorry there wasn't any empathy towards the fire alarm waking you up in the middle of the night. There definitely should have been something offered to you. We unfortunately cannot take care of any charges because you prepaid for your reservation. BUT we will send out a gift certificate in the mail for you to redeem. Hopefully that appease the situation and we will get to see you again in the near future at the Hampton Inn and Suites at Kansas Crossing!

4/10 Poor

Gregory

Travelled with family
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Autumn Woolems on 15 Jan 2024
Thank you for your review, Gregory! We hope your next stay includs more stars. If there is anything we can do to improve, please let us know. We hope to see you again very soon at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Autumn Woolems on 10 Feb 2024
Thank you for your 5/5 review, Christina! We hope to see you again very soon for you fantastic stay at the Hampton Inn and Suites at Kansas Crossing!

4/10 Poor

Thomas

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Autumn Woolems on 8 Jan 2024
Thank you for your review, Thomas. Please let us know how we can improve this score for the next stay. We do hope to redeem your experience on your next trip. Come back and see us again at the Hampton Inn and Suites at Kansas Crossing soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Autumn Woolems on 1 Jan 2024
Thank you for you 10/10 review, Joshua! We hope to have you again at the Hampton Inn and Suites at Kansas Crossing !

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy being able to walk inside to the casino. I felt safe and warm. Very clean and a really nice room.
Stayed 1 night in Dec 2023
Response from Autumn Woolems on 1 Jan 2024
Thank you for the wonderful review, Bethany! We are so glad you were cozy inside the Hampton Inn and Suites and enjoyed the convienence of our location to the Kansas Crossing Casino. Come back and see us again soon!

10/10 Excellent

Brandon

Stayed 1 night in Dec 2023
Response from Autumn Woolems on 24 Dec 2023
Thank you for your 5/5 review, Brandon! Come back and see us again at the Hampton Inn and Suites at Kansas Crossing.

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
went for a concert in the casino and stayed at the hotel, their beds are the best and always have a good breakfast, we stay here frequently.
Stayed 1 night in Dec 2023
Response from Autumn Woolems on 17 Dec 2023
Thank you for your awesome review, William! We are so happy you enjoyed this stay!! Hopefully the concert was as good as the room. Come back and see us again at the Hampton Inn and Suites at Kansas Crossing!

6/10 Okay

Scott

Liked: Staff & service
Check In time??
Arrived at 4:30 pm. Check in starts at 4:00. Room was not ready and had to wait another 30 minutes to get into a room.
Stayed 1 night in Dec 2023
Response from Autumn Woolems on 17 Dec 2023
Thank you for your review, Scott! We appreciate your feedback and apologize your room was not quite ready. We try very hard to reach the goal of 4pm, sometimes the rooms take a bit longer to ensure they are up to par on cleanliness and safety for our guests. Thank you for being patient and we will try harder to meet this goal. We hope to see you again in the future at the Hampton Inn and Suites at Kansas Crossing.

8/10 Good

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Autumn Woolems on 17 Dec 2023
Thank you for your review, Randy! We appreciate your feedback and hope to see you again in the future at the Hampton Inn and Suites at Kansas Crossing!

6/10 Okay

Jill

Stayed 1 night in Dec 2023
Response from Autumn Woolems on 1 Jan 2024
Thank you for your review, Jill! We hope to be able to up this rating on your next visit. Come back and see us again at the Hampton Inn and Suites at Kansas Crossing!

6/10 Okay

Darrelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, food, and location was amazing. The room was clean and very nice. Our only complaint was the pool. I'm guessing the saltwater pool was WAY out of balance. We had to cut our swim short because my daughter's eyes and nose were red, puffy, swelling, and hurting. It completely stripped all moisture out of my daughter and I's hair. A week later, multiple hair mask moisture treatments, and our hair is still a frizzy, dry, tangled mess. This is not how saltwater pools should affect hair. At all. Something was way wrong! Other than the pool, though, we loved the stay!
Stayed 1 night in Nov 2023
Response from Autumn Woolems on 30 Nov 2023
Thank you for your review, Darrelle! We appreciate you're feedback. We will absolutely look into the issues you mentioned about the pool. We hope to host you again in the near future at the Hampton Inn and Suites at Kansas Crossing.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids love the piol amd breakfast. This particular facility has great beds.
Stayed 1 night in Nov 2023
Response from Autumn Woolems on 29 Nov 2023
Thank you for you 5/5 review, Jay! We are so glad your family was with you and enjoyed their time in our indoor heated salt water pool! Come back and see us again soon at the Hampton Inn and Suites at Kansas Crossing.

10/10 Excellent

Soumak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean rooms.
Stayed 3 nights in Nov 2023
Response from Autumn Woolems on 29 Nov 2023
Thank you for your 5/5 review, Soumak! We are so glad your enjoyed our spacious rooms. We hope to host you again in the near future at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Sherry

Stayed 1 night in Nov 2023
Response from Autumn Woolems on 15 Dec 2023
Thank you for your 5/5 review, Sherry! We appreciate your feedback. Hope to see you again very soon at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Sara

Stayed 1 night in Nov 2023
Response from Autumn Woolems on 13 Nov 2023
Thank you for your 10/10 review, Sara! We hope we get to host you again in the future. Come back and see us at the Hampton Inn and Suites at Kansas Crossing!!

10/10 Excellent

travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Autumn Woolems on 12 Nov 2023
Thank you for your 5/5 review, Travis! We are so glad everything was great! Come back and see us again at the Hampton Inn and Suites at Kansas Crossing.

2/10 Terrible

Elijah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Autumn Woolems on 12 Nov 2023
Thank you for your review, Elijah! We hope that we can improve from the 2/10 experience you had this time. Please come back and see us again at the Hampton Inn and Suites at Kansas Crossing soon!

8/10 Good

Garrett

Stayed 2 nights in Nov 2023
Response from Autumn on 29 Nov 2023
Thank you for your review, Garrett! We appreciate your feedback and hope to see you again at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Autumn Woolems on 9 Nov 2023
Thank you for your 5/5 review, Daryl! We hope to see you again for another great stay at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would highly recommend!
Stayed 3 nights in Nov 2023
Response from Autumn Woolems on 8 Nov 2023
Thank you for your 5/5 review, Debra! Thank you for recommending our hotel. We hope to see you again soon at the Hampton Inn and Suites at Kansas Crossing!!

10/10 Excellent

Charita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 2 nights in Nov 2023
Response from Autumn Woolems on 6 Nov 2023
Thank you for your 5/5 review, Charity! We are so glad you enjoyed your room and we hope to see you again very soon at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Heather

Stayed 2 nights in Nov 2023
Response from Autumn Woolems on 29 Nov 2023
Thank you for your 5/5 review, Heather! We appreciate your feedback. Come back and see us again at the Hampton Inn and Suites at Kansas Crossing!

6/10 Okay

aaron

Business traveller
Liked: Cleanliness, staff & service
AC was out in the room, the front desk asked to try a couple things which we did and didn’t work so they moved us to a new room which was great! Problem was the pool, whatever they use to clean with gave both of our kids a rash all over their body. We also noticed we smelled like harsh chemicals until we took multiple showers. Unable to use the pool, which for a gmail with 2 kids it’s not fun keeping kids entertained in a room for hours, which is why we chose a hotel with a pool. Staff was willing to share what chemicals were used so we could help research but was little help in relief as they kept saying they did every correct and it was safe…..
Stayed 3 nights in Oct 2023
Response from Autumn Woolems on 1 Nov 2023
Thank you for you're review, Aaron! We do appreciate your feedback. We have had guests in the past say the same thing, but have checked the levels everytime ensuring that everything is okay in the pool. I think the salt sometimes irritates sensative skin. We will test again to make sure everything is on the level it should be. We do hope to see you again in the future at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, exceptionally clean rooms.
Stayed 1 night in Oct 2023
Response from Autumn Woolems on 30 Oct 2023
Thank you for your 5/5 review Eric! We are so glad your engagement with the staff was pleasant. Come back and see us again at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

JASON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Autumn Woolems on 30 Oct 2023
Thank you for your 10/10 review, Jason! We appreciate the feedback and hope to see you again soon at the Hampton Inn and Suites at Kansas Crossing!!

6/10 Okay

Skyler

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff for customer service was very rude and not willing to go event attempt to go above and beyond. Was told restaurant could be called in ahead and order for take out. When they did not answer at open, front desk was unwilling to do anything for it other than give the main line phone number that just goes back to the desk. Did not even try to see why restaurant would not answer. When checking out did not have the right room rates at all and tired to charge me $180 extra. With lots of back and forth finally got it figured out but not without over explaining there mistake with no real sense to it.
Stayed 2 nights in Oct 2023
Response from Autumn Woolems on 29 Oct 2023
Thank you your honest review, Skyler. We are so sorry your stay was not up standards! We will discuss this with our staff and use this as a learning opportunity to improve our service and operations. Hopefully we get to host you again in the future at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint would be that we never got fresh towels or wash cloths. 2 towels for 2 people and a 2 night stay just doesn’t cut it. The hotel was nice.
Stayed 2 nights in Oct 2023
Response from Autumn Woolems on 30 Oct 2023
Thank you for your 5/5 review, Ron! We appreciate your feedback and hope to host you again at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

BARRY, YATES CENTER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Autumn Woolems on 28 Oct 2023
Thank you for your 5/5 review, Barry! We hope to host you again at the Hampton Inn and Suites at Kansas Crossing!!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Autumn Woolems on 22 Oct 2023
Thank you for your 10/10 review, John! We appreciate your feedback back and hope to host you again soon at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

BEVERLY, Henderson

Travelled with partner
Liked: Amenities
Our stay was very nice and hassle free
Stayed 1 night in Oct 2023
Response from Autumn Woolems on 10 Oct 2023
Thank you for your 5/5 review, Beverly! We appreciate your feedback and are so glad your stay was hassle free. Come back and see us again at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Autumn Woolems on 4 Oct 2023
Thank you for your 10/10 review, Robert! We appreciate your feedback and look forward to see you again at the Hampton Inn and Suites at Kansas Crossing!

10/10 Excellent

RaeDee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love having the casino available
Stayed 1 night in Sep 2023
Response from Autumn Woolems on 30 Sept 2023
Thank you so much for your 5/5 review, RaeDee! We are so glad you enjoy the amenities of the hotel and casino! Come back and see us again at the Hampton Inn and Suites at Kansas Crossing!