Fitness facility

Reviews of Sofitel Philadelphia at Rittenhouse Square

4.5 out of 5
Sofitel Philadelphia at Rittenhouse Square
120 S 17th St, Philadelphia, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1066 out of 1578 reviews" "
Rating 8 - Good. 259 out of 1578 reviews" "
Rating 6 - Okay. 139 out of 1578 reviews" "
Rating 4 - Poor. 63 out of 1578 reviews" "
Rating 2 - Terrible. 51 out of 1578 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service
Our stay was great. The hotel is undergoing renos, but the room was priced according and we were given a high floor. All employees were so nice and professional. Our room was lovely, elegant and quiet. We received vouchers for free drinks and $20 worth of food (for any inconvenience) which was appreciated. The location is great. Right off Rittenhouse Square and perfect location for shopping with my teenager.
Stayed 1 night in Mar 2024

4/10 Poor

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The food at the hotel was terrible. Patrick, the bartender was very attentive and truly care about the customers. Check in was ok. We were overcharged for services. I asked Mera to email us a receipt, I'm still waiting for it. She really does not care about following up on issues. The room was nice. We were able to walk everywhere.
Stayed 1 night in Mar 2024

6/10 Okay

Trimica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Check in lady was not friendly or welcoming. Looks like the pictures on the website were old as the actual room was a little more worn. Dusty, odd smell. Valet turned up the heat and adjusted the seats and left it that way. Too much money for what you get. Will not return.
Stayed 1 night in Mar 2024

6/10 Okay

Jeri

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Who wants to stay at a hotel under construction? Not me. Lines to get on the elevator to the relocated “lobby”. Having to walk down stairs. Stuffy staff. I won’t be going back. If they had indicated they were unconstruction, I would not have stayed there.
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lobby was under construction which was not noted on the website but on an email I received the night before I was traveling there. I would have never spent that kind of money for two nights had I known this. Meeting friends and family and had to meet them in the rain outside because no where to go. Elevators were a nightmare. I'm upset I spent so much money for this hotel. Next time I will do research on my own and book on my own directly.
Stayed 2 nights in Mar 2024

6/10 Okay

Danielle

Liked: Staff & service
There was a bra in the closet on the top shelf. Please ask your cleaning staff to be more thorough. Everything else seemed clean.
Stayed 1 night in Mar 2024

8/10 Good

Carole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel under construction. 15 minute waits for elevator. No air in restaurant too hot to dine in. Poor waiter had sweat running down his face had a drink and left. Valet lady and staff wonderful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Najah

Travelled with partner
Liked: Cleanliness, staff & service
Great !!
Stayed 1 night in Mar 2024

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in one of the suites with a pull out sofa bed. They brought sheets and blankets to make up the bed. The blankets were soooo scratchy and old, just completely gross - I should've insisted on a comforter but it was late. I'm still dealing with a rash on my hands and arms that I picked up from the blankets three weeks later. Furious! AVOID THIS HOTEL! Also, its impossible to manage the temperature in the suites with the doors to the master closed so someone was always too hot or too cold. The valet was a disaster at night with the entire entry area full of parked cars so we had to go to a parking lot a few blocks away. Lastly, the hotel is under major renovation which was not advertised when I booked it so the make shift front desk is in a conference room.
Stayed 2 nights in Mar 2024

8/10 Good

Shanean

Liked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

antoinette

Travelled with family
Disliked: Property conditions & facilities
Stay away while this property is under a “facelift.” It’s real construction where there hotel has NO LOBBY or reception. The “check in” is a conference room. They are still charging their 5 star rate and apologizing for the construction with a twenty dollar drink voucher. No hot water in my sink and never taken care of. I stayed there to have a “beautiful hotel” experience and was terribly disappointed.
Stayed 2 nights in Mar 2024

8/10 Good

Uchente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Will be even better when renovations complete.
Stayed 2 nights in Mar 2024

4/10 Poor

priya

Travelled with family
Disliked: Amenities
Renovating downstairs …rooms in poor condition. Old hotel. Needs total renovation.
Stayed 3 nights in Mar 2024

10/10 Excellent

Teresa, Morgantown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We traveled in March while they're lobby was under construction, the original room we were assigned was on the 10th floor which we thought would be fine for construction noise since we were up so high, however, the first morning we were there the there was hammering and because we were right off the elevators we could hear all of it through the elevator shaft in our room. We brought this up to the front desk and they were amazing! They were very understanding and immediately worked with us to assign a new room. Mera and Ivan are AMAZING and very helpful! Ivan knows all about Philly and can tell you all the best places to go, his "cheat sheet" was the best! Alex in the restaurant was also helpful, very empathetic to our situation and even brought us free drinks. The new room was as far back in the corner as possible and was absolutely perfect! So quiet we couldn't hear a thing from anywhere. The beds are the best I've ever slept in at a hotel. The room was spacious and the bathroom well appointed. We had an amazing stay and look forward to coming back to see the new lobby all put back together!
Stayed 4 nights in Mar 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is currently under construction with loud daytime noise and relocation of front desk, bar, and restaurant creating a bit of chaos. Rooms are dated with worn mattresses and linens. Hotel has seen better days and not representative of many Sofitels. "Urban Experience" fee will add $30/day to your bill with no significant value added.
Stayed 3 nights in Mar 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

rasheed

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby being renovated… aside from that inconvenience, all was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Jasmina, Brooklyn

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Extreme tipping culture from staff. And we are good tippers who appreciate workers as I am one myself.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy bed, spacious and clean room, good water pressure, complimentary (actually good) coffee and pastries in the morning, and friendly, helpful staff. Would definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Pierre Jotterand on 6 Mar 2024
Bonjour Kristen,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Michael Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Indira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walking distance to restaurants. Short ride to UPENN. Room was clean and room service was timely- food was good. Will be staying there again.
Stayed 1 night in Mar 2024
Response from Pierre Jotterand on 6 Mar 2024
Bonjour Indira,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

natalia

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Pierre Jotterand on 6 Mar 2024
Bonjour Natalia,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

2/10 Terrible

Joseph, Washington

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Horrible and incompetent valet service. The worst I have ever seen.
Stayed 1 night in Mar 2024
Response from Pierre Jotterand on 4 Mar 2024
Bonjour Joseph,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is being renovated, so the hotel offered a free bar drink. More importantly, the room - which was the least expensive offered - was very large and comfortable. The neighborhood was lively, with many dining options, record shops, retail locations, and theaters nearby.
Stayed 1 night in Mar 2024
Response from Pierre Jotterand on 4 Mar 2024
Bonjour Leslie,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

4/10 Poor

Ricardo, Medford

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hidden fees
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 4 Mar 2024
Bonjour Ricardo ,Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Eddie

Stayed 2 nights in Feb 2024
Response from Pierre Jotterand on 4 Mar 2024
Bonjour Eddie,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

6/10 Okay

Cornelius

Travelled with partner
Disliked: Amenities
Property was under construction and inconvenient at times to get around the hotel. There isn’t a parking garage on site and we waited 1 hour for our car today. I realize real estate isn’t plentiful downtown Philly but waiting an hour for my car was unacceptable.
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 27 Feb 2024
Bonjour Cornelius,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pierre JotterandGeneral Manager

8/10 Good

Kurtina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Pierre Jotterand on 27 Feb 2024
Bonjour,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick walk to many places we needed to get to.
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 27 Feb 2024
Bonjour Matt,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Bejia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 27 Feb 2024
Bonjour Bejia,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive comments. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

4/10 Poor

Kyle

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
They have a charge on my card which has yet to be released back to me and it’s been over a week. Construction currently happening so couldn’t experience the full hotel but the valet was horrible. Had to wait 45 mins to get my car
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 27 Feb 2024
Bonjour Kyle ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pierre JotterandGeneral Manager

2/10 Terrible

Farah, Wilton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was tired and rundown. The rooms are in a need of an upgrade. It is the worst Sofitel I have ever been to. It is musty and old and feels like I walked into the 1980s. It’s an embarrassment to the group.
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 27 Feb 2024
Bonjour Farah ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pierre JotterandGeneral Manager

2/10 Terrible

M

Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby under construction but otherwise great place to stay in center city Philadelphia. Near theater, restaurants and shopping
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 27 Feb 2024
Bonjour Anthony,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Xindi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to reach everywhere in Philly
Stayed 2 nights in Feb 2024
Response from Pierre Jotterand on 27 Feb 2024
Bonjour Xindi,We very much appreciate your ratings regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive ratings. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Baudilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the suite
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 21 Feb 2024
Bonjour Baudillo ,We very much appreciate your rating regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive feedback. I will share your rating with our team. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

6/10 Okay

Marc

Travelled with partner
Liked: Amenities
Didn’t know that renovations were happening until a week before. Was told that we would be called when our room was available, but that didn’t happen.
Stayed 2 nights in Feb 2024
Response from Pierre Jotterand on 21 Feb 2024
Bonjour Marc ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,Pierre JotterandGeneral Manager

2/10 Terrible

Anton

Disliked: Staff & service, property conditions & facilities
Weak service - a staff that knows hotel is on decline and degrading property
Response from Pierre Jotterand on 21 Feb 2024
Bonjour Anton ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,Pierre JotterandGeneral Manager

4/10 Poor

Anton

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this hotel regularly since 2018 and it just keeps going downhill. I booked 2 rooms for my young family and arrived at 2:30pm to be told neither room was ready. After pushing back with the manager , they told me one room was in fact ready. Clearly a room in our category was already prepared so not sure why they would not give it to us on arrival l, especially given we have been great customers over the years. Other room (our suite) was not ready until 5pm. Rooms are not very clean and degrading fast, despite recent (cheap) renovation). Breakfast was included in our rate was appalling. Everyone on buffet empty and not refilled despite me asking several times. A couple of hairs on fruit plate. Will not be staying here again m, which is a shame as well located and has been a good central hotel for many years
Response from Pierre Jotterand on 21 Feb 2024
Bonjour Anton,Thank you very much for taking the time to share your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.Please allow me to express my sincerest apologies. Please rest assured that we have taken the appropriate measures to address the problem with our property in order to prevent any future occurrence.As a token of good faith, I would like to extend a complimentary future one night stay with breakfast for two included should you decide to stay with us again. Please do not hesitate to contact me directly and I will be happy to assist with the accommodations. We welcome you to this April! Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 21 Feb 2024
Bonjour Doreen ,We very much appreciate your rating regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive feedback. I will share your rating with our team. I am sure that this rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Adrienne

Business traveller
Liked: Amenities
The place was clean and staff friendly and professional.
Stayed 3 nights in Feb 2024
Response from Pierre Jotterand on 21 Feb 2024
Bonjour Adrienne ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 21 Feb 2024
Bonjour Ashley ,Thank you for taking the time to share your comments concerning your stay at the Sofitel Philadelphia at Rittenhouse Square. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests.I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence.Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Beds were super comfy
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 19 Feb 2024
Bonjour Robert ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Angelica, Towson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is currently under construction but the staff could not be more friendly. Room is excellent.
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 19 Feb 2024
Bonjour Angelica ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Oden ar the front desk took care od us quicjky. Nice citynvirwm nice rooms. Service as expected at a Sofitel.
Stayed 1 night in Feb 2024
Response from Pierre Jotterand on 19 Feb 2024
Bonjour Natalie,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

8/10 Good

Ann, Oak Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Sofitel! It is convenient and the staff is so attentive. They are just finishing up a renovation, which made some challenges, with the desk on 2nd floor, etc. I usually use stairs a lot, but did not with this going on. However, the staff went above and beyond to keep the excellent Sofitel spirit and I appreciated that. Looking forward to a future stay!
Stayed 2 nights in Feb 2024
Response from Pierre Jotterand on 19 Feb 2024
Bonjour Ann ,We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pierre JotterandGeneral Manager

6/10 Okay

Theresa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
In need of an update
Stayed 3 nights in Feb 2024
Response from Pierre Jotterand on 19 Feb 2024
Bonjour Theresa ,Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you when the renovations are completed April 2024We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pierre JotterandGeneral Manager