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Reviews of Holiday Inn Peterborough West, an IHG Hotel

4 out of 5
Holiday Inn Peterborough West, an IHG Hotel
Thorpe Wood, Peterborough, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 221 out of 437 reviews" "
Rating 8 - Good. 155 out of 437 reviews" "
Rating 6 - Okay. 36 out of 437 reviews" "
Rating 4 - Poor. 16 out of 437 reviews" "
Rating 2 - Terrible. 9 out of 437 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ben Morcombe - General Manager on 13 May 2024
Thank your for the flawless score.

10/10 Excellent

monica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved they did rooms every day and breakfast
Stayed 6 nights in Mar 2024
Response from Ben Morcombe - General Manager on 9 Apr 2024
Thank you for your perfect score

10/10 Excellent

Maria

Liked: Amenities, property conditions & facilities
Fantastic location with lots of parking! The lobby is warm and inviting! Staff were super friendly and the room was spacious and comfortable. I would recommend this hotel anytime
Stayed 1 night in Mar 2024
Response from Ben Morcombe - General Manager on 18 Mar 2024
Thank you for taking the time to leave your fantastic review.

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
This hotel is warm and inviting. The staff were super friendly and the rooms are spacious and comfortable. Definitely recommend this hotel
Stayed 1 night in Mar 2024
Response from Ben Morcombe - General Manager on 12 Mar 2024
Thank you so much for the fantastic review

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and amazing breakfast bed was uncomfortable and sheet had a mark/ stain on it .
Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 27 Feb 2024
Thank you for the great score, I have raised your issue with the housekeeping manager.

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very quiet and relaxing. The hotel was busy the weekend we booked as a wedding occurred, however it didn’t affect the stay and despite a busy than usual reception area it was still very quiet throughout and all the bookable options were still available. Breakfast was nice, some items missing but restocked halfway though so we didn’t miss out. Very happy.
Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
I'm so pleased to see that you were happy with your stay and look forward to welcoming you back again another time.

10/10 Excellent

Ashraf

Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the perfect score.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good HI experience
Great stay, comfy bed, clean room. The shower wasnt so great but the rest of the hotel and stay was wonderful.
Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for your lovely remarks, it's great to see you had a wonderful stay.

4/10 Poor

Steven

Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for leaving your score, I hope we get the opportunity to make things perfect on your next stay with us.

10/10 Excellent

Patrick

Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the perfect score.

8/10 Good

Emma

Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the great score.

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and enjoyable. Friendly staff. Also the food was very nice. We are definitely going to stay there again.
Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the great feedback, we can't wait to see you again.

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel close to Peterborough centre
Despite a large function going on we had a nice meal in the restaurant. Bar drinks were very expensive (£25 for two doubles and mixers). Service was very good - room was comfortable. Shower wasn’t very powerful but was hot. Health club usage was a bonus with a decent pool and gym. Great value for money overall.
Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for taking the time to leave your review, I'm pleased to see that you enjoyed using our fantastic leisure facilities.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally changing my mind about Holiday Inns!
Even the restaurant and bar are great at this hotel! If we find ourselves in the area again, we'll definitely stay there.
Stayed 1 night in Feb 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
What a great thing to read! I'm so pleased you enjoyed your stay and look forward to seeing you again.

8/10 Good

Karen

Stayed 1 night in Jan 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the great score.

10/10 Excellent

Neil

Stayed 1 night in Jan 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the perfect score.

10/10 Excellent

Luke

Stayed 1 night in Jan 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the perfect score.

10/10 Excellent

Barry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the perfect score.

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the perfect score.

10/10 Excellent

K

Stayed 1 night in Jan 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the perfect score.

2/10 Terrible

Andrew

Stayed 1 night in Jan 2024
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for your feedback, I hope we get the opportunity to make things perfect for your next stay with us.

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on 8 Jan 2024
Thank you for leaving a brilliant score for your stay with us.

6/10 Okay

Austin

Liked: Cleanliness, staff & service
Could do better
Very average place and a bit tired looking in places. Our bed offered very poor support. Sound proofing was dreadful. The food was a ridiculous price. Our £17 pizza wasn't even cooked properly but when we we asked if it was ok, it was replaced after a long wait by another one that was atleast hot, rather than luke warm. We were also given a free drink for the inconvenience which was appreciated. The sausages and bacon at breakfast were poorly cooked. The sausages were like leather as they had been standing for so long. The bacon was all undercooked. We stayed at a Days Inn the night before and the room was much bigger and more comfortable.
Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on 8 Jan 2024
Thank you for taking the time to leave your feedback.

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this by accident (meant to book in Peterborough Ontario, Canada). We cancelled after 20 minutes and the hotel refused to issue a refund. We are extremely disappointed and disheartened with their unreasonable choice. Comes off as insensitive, inflexible, and greedy.
Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on 8 Jan 2024
Thank you for your feedback.Please get in touch with Expedia, we have refunded their card so they will need to refund your card in turn.

10/10 Excellent

Shabbir

Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the perfect score.

8/10 Good

Kene

Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on 26 Feb 2024
Thank you for the great score.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very clean and kitchen staff and clean friendly and approachable
Stayed 1 night in Dec 2023

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023

10/10 Excellent

Ellen

Stayed 1 night in Dec 2023

10/10 Excellent

Dorina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good but we did think the restaurant food was overpriced. Unfortunately, on checking out we realised that we had been charged twice for our food and drink. It was dealt with by the receptionist immediately on pointing this out but it should have been noted at the time of the making up of our invoice. Also the lift was out of order for most of our stay.
Stayed 2 nights in Dec 2023
Response from Ben Morcombe - General Manager on 5 Dec 2023
Thank you for your feedback, I will raise this issue with the reception manager.

10/10 Excellent

Stoian

Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on 5 Dec 2023
Thank you for the perfect score.

10/10 Excellent

nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ben Morcombe - General Manager on 5 Dec 2023
Thank you for the great review score, I hope you choose to visit us again soon.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and bathroom staff helpful and cheerful check in easy and swift.
Stayed 1 night in Nov 2023
Response from Ben Morcombe - General Manager on 20 Nov 2023
Thank you for the fantastic review!

4/10 Poor

Hydie

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Ben Morcombe - General Manager on 15 Nov 2023
Thank you for your review

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Ben Morcombe - General Manager on 9 Nov 2023
Thank you for the great score

10/10 Excellent

Adam

Stayed 2 nights in Nov 2023
Response from Ben Morcombe - General Manager on 7 Nov 2023
Thank you for the great review score!

10/10 Excellent

Stewart

Stayed 1 night in Nov 2023
Response from Ben Morcombe - General Manager on 6 Nov 2023
Thank you for the great review score

10/10 Excellent

Jamie

Stayed 1 night in Oct 2023
Response from Ben Morcombe - General Manager on 31 Oct 2023
Thank you for your brilliant review score

8/10 Good

ian

Stayed 1 night in Oct 2023
Response from Ben Morcombe - General Manager on 17 Oct 2023
Thank you for your great score

8/10 Good

Penelope

Stayed 1 night in Oct 2023
Response from Ben Morcombe - General Manager on 12 Oct 2023
Thank you for your great score

8/10 Good

Samantha

Stayed 1 night in Oct 2023
Response from Ben Morcombe - General Manager on 12 Oct 2023
Thank you for taking the time to leave your review

8/10 Good

Emma

Stayed 1 night in Sep 2023
Response from Ben Morcombe - General Manager on 24 Oct 2023
Thank you for your positive feedback

8/10 Good

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Ben Morcombe - General Manager on 3 Oct 2023
Thank you for your review

6/10 Okay

Kathleen

Stayed 1 night in Sep 2023
Response from Ben Morcombe - General Manager on 3 Oct 2023
Thank you for your feedback

10/10 Excellent

shirley

Stayed 1 night in Sep 2023
Response from Ben Morcombe - General Manager on 13 Sept 2023
Thank you for the great score

10/10 Excellent

Mick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ben Morcombe - General Manager on 7 Sept 2023
Thank you for the great review score

10/10 Excellent

Christine

Stayed 2 nights in Aug 2023
Response from Ben Morcombe - General Manager on 30 Aug 2023
Thank you for the fantastic score!

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, excellent location as we were exploring the area and access to driving routes was right on our doorstep - we were surprised this didn’t bring additional noise which was a bonus. Overall a great base and one we would happily return to.
Stayed 4 nights in Aug 2023
Response from Ben Morcombe - General Manager on 29 Aug 2023
Thank you for your fantastic review, we look forward to welcoming you to the hotel again

8/10 Good

Debbie

Stayed 1 night in Aug 2023
Response from Reservations on 22 Aug 2023
Thank you for your review.