Suite | Minibar, in-room safe, individually decorated, individually furnished

Reviews of Chateau des Reynats

4 out of 5
Chateau des Reynats
15 Avenue des Reynats, Chancelade, Dordogne

Reviews

8.2

Very good

Rating 10 - Excellent. 35 out of 79 reviews" "
Rating 8 - Good. 29 out of 79 reviews" "
Rating 6 - Okay. 6 out of 79 reviews" "
Rating 4 - Poor. 3 out of 79 reviews" "
Rating 2 - Terrible. 6 out of 79 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Efim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Stephen

Stayed 1 night in Sep 2022
Response from Julie Vallet on 10 Oct 2022
Bonjour,Merci de votre avis, nous avons été très heureux de vous recevoir, au plaisir de vous accueillir à nouveau!

10/10 Excellent

Isabelle

Stayed 1 night in Jul 2022

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau les Reynard
This was a birthday treat for my wife, so we stayed at a hotel that we had passed many times and heard a lot about. We had a double room but no A/C which was needex. We did find a fan, so we put up with the noise. We looked forward to the lovely pool only to be told it was not in use due to re-tiling, most disappointing. Good news though, the new Spa facilities were now open but the new spa pool was not fit for use. I treated my wife to a massage and I got free use of the sauna's, ice cascade, cold tipping bucket and new computerised shower with sound effect and lighting, very very good. The Spa staff were excellent. The restaurant was lovely, the food delicious and staff courteous. Overall, I thought that the hotel lacked readiness, especially the lack of the swimming pools and general tidyness. The tennis court was not fit for purpose and needs a complete overhaul. I do however expect to return before the summer season ends.
Stayed 1 night in Jul 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful chateaux, lovely staff, wonderful food. Very comfortable bedroom. We are very happy customers!
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Stayed 4 nights in Jun 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr unkompliziert. Trotz der späten Zeit und des schlechten Wetters, war die Receptionistin sehr freundlich.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so exceptional to be able to stay at a real, if small, castle. Our suite was delightfully spacious and the bed was extremely comfortable. The receptionist was wonderfully warm and inviting. We had a marvelous dinner at the restaurant. The only flaw was that the scrambled eggs were a bit tired at the breakfast buffet. Overall though all else was perfect.
Stayed 2 nights in Feb 2019
Response from Julie Vallet on 21 Mar 2019
Hello sir madam, A big thank you for your opinion, it is essential for the work provided by our teams. Our vocation is hospitality and service, we like to please our guests! We are very happy that you enjoyed your stay, we hope to see you again very soon! Cordially.

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amboise
Interesting hotel, with excellent restaurant. Nice location, near a Amboise castle.
Stayed 1 night in Oct 2018

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked the Chateau but it is on a busy industrial street. It is set back so the noise is minimal and the facility itself is beautiful. The staff was helpful and the food was excellent. They only have a limited menu on Monday nights. The grounds are pleasant
Stayed 1 night in Jul 2018

8/10 Good

Jose, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, well located
Hotel is a nice chateau on a large piece of land, excellent parking, and great reastsurant and breakfast buffet. The rooms are "ok", clean, beds are "just ok", but rooms need some renovation.
Stayed 1 night in Sep 2017

6/10 Okay

Hugh, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Slightly disappointing
We have been there before but this time found the restaurant had been fully booked for a coach party, meaning a taxi trip into town to look for somewhere to eat at a cost over over €50. Not good enough.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
Booked my room at 10:50pm, got to the hotel at 11pm only to find it closed. I could not access my room and was still charged in full after I was told on the phone that no one will be there to let me in. Worse experience ever. Le service client est catastrophique et la direction malhonnête

6/10 Okay

Phil, U.K

Liked: Cleanliness, staff & service, room comfort
Good location very peaceful
Staff were very helpful and friendly. Always willing to offer advice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel with excellent choice of dining.
Very pleasant environment and tasty food. The hotel was exactly as described by Expedia.

6/10 Okay

Chris, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room needs airconditioning in hot summer weather.
Great Hotel but weather was very hot and therefore we had to open window BUT OUR ROOM WAS ON GROUND FLOOR and so not secure!!. Needs basic AIR CONDITIONING. Also the towels were the most THREADBARE we have ever seen - new towels please. Also a small boX of tissues in the room would have been nice. Food (in the bistro) was excellent and the service first class.

10/10 Excellent

Elizabeth, Jervis Bay, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be going back
We loved the food at the restaurant. We stayed at the Orangerie which has very well-presented rooms. We think it is very good value. The only negative was that the air-conditioner did not seem to be working and we had to open the window at 3 am. Otherwise, an excellent experience and we will be back next year.

8/10 Good

Olivier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Jan 2024

10/10 Excellent

karmele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar para un fin de semana tranquilo.
Stayed 1 night in Dec 2023

2/10 Terrible

Christina Buur

Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 2 nights in Nov 2023

8/10 Good

Louis

Stayed 1 night in Nov 2023

8/10 Good

Nicolas

Stayed 1 night in Oct 2023

10/10 Excellent

Julien

Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très belle expérience.
Stayed 1 night in Sep 2023

10/10 Excellent

Rene

Stayed 1 night in Sep 2023

10/10 Excellent

Marie Noëlle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très agréable sejour
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

ROSA

Travelled with family
Disliked: Staff & service, property conditions & facilities
Todo terrible!! Solo hay una persona en el hotel para atender todas las necesidades, no hay aire acondicionado en los cuartos, no hay wifi, te lo ofrecen pero no te lo dan, no hay luz en los pasillos, parece la casa del terror!! en la regadera solo hay una de mano y no tienes donde ponerla para darte un baño…, no te quedes ahí, no es una linda experiencia!!
Stayed 1 night in Jul 2023

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La vie de château
Logement à l'occasion d'une étape. Très beau cadre et environnement calme. Une belle suite dans une des tours du château.
Stayed 1 night in Jun 2023

10/10 Excellent

Jeannot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel au niveau de nos attentes :nous avons apprécié l'environnement de l'hôtel et merci pour le surclassement de la chambre petit déjeuner et diner au top nous ne pouvons seulement conseiller votre établissement
Stayed 2 nights in Apr 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Je m'en-foutisme
L'ascenseur était en panne depuis apparemment un bon moment. On n'a pas été prévenu. J'ai dû monter et descendre l'escalier monumental qui conduit au 1er alors que je marche avec une canne. Ça a été un calvaire même si le maître d'hôtel très aimable m'a aidé.
Stayed 2 nights in Feb 2023

8/10 Good

DIDIER

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel de la belle au bois dormant.
Cet hôtel est une grande demeure qui vos surement le détour. La restauration est divine et digne d'un grand chef. La salle de restaurant est sous une verrière aménager qui est magnifique .
Stayed 1 night in Feb 2023

8/10 Good

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'accueille et un dépaysement du quotidien et pour un jour exceptionnel. que du bonheur.
Stayed 1 night in Feb 2023

10/10 Excellent

Philippe

Stayed 1 night in Oct 2022

10/10 Excellent

Chloé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Julie Vallet on 10 Oct 2022
Bonjour,Merci de votre avis, nous avons été très heureux de vous recevoir, au plaisir de vous accueillir à nouveau!

8/10 Good

daniel

Stayed 1 night in Oct 2022
Response from Julie Vallet on 10 Oct 2022
Bonjour,Merci de votre avis, nous avons été très heureux de vous recevoir, au plaisir de vous accueillir à nouveau!

2/10 Terrible

corinne

Stayed 1 night in Sep 2022

2/10 Terrible

veronique

Stayed 2 nights in Aug 2022

10/10 Excellent

Christian

Stayed 1 night in Apr 2022

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour au château
Très agréable séjour dans ce château aux portes de Périgueux. Accueil et service impeccables, chambre vraiment spacieuse.
Stayed 2 nights in Nov 2021
Response from Julie Vallet on 14 Jan 2022
Monsieur bonjour, Tout d'abord, merci à vous pour votre avis. Nous sommes heureux de lire que vous avez apprécié votre séjour dans notre établissement. Merci encore de votre visite, au plaisir de vous accueillir de nouveau

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable
Séjour très agréable nous recommandons cet hôtel!
Stayed 1 night in Nov 2021
Response from Julie Vallet on 14 Jan 2022
Madame bonjour, Merci beaucoup d'avoir pris le temps d'écrire un avis, il est essentiel pour le travail fourni par nos équipes. Encore une fois, merci d'avoir choisi notre établissement pour votre séjour, nous espérons vous revoir très bientôt parmi nous.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantisches Zimmer,leider haben wir abends keinen Platz zum Essen bekommen muss vorher reserviert werden. Frühstück war sehr gut
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre super un peu déçu du restaurant du soir
Stayed 2 nights in Jul 2021

6/10 Okay

ERIC

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pas à la hauteur du site
Très près du golf c’est sur. Par contre les chambres malgré leur propreté son dans leur jus. La salle de bain n’est pas à la hauteur surtout la 1/2 baignoire avec un plexi qui ne sert absolument à rien. Pas de pression d’eau et la choix entre brulant et très froid ! Nous n’avons pas pu déjeuner dehors malgré le beau temps . Bref, à part le site rien d’autre .
Stayed 1 night in Jul 2021

10/10 Excellent

FABIEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ETAPE A RECOMMANDER
Tres bon séjour Seul point negatif: un repas excellent et copieux le mercredi soir, et un repas pas au niveau, tant en qualité que quantité...dommage
Stayed 2 nights in Mar 2021