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Reviews of Villa Luxembourg

Villa Luxembourg
121 Boulevard Du Montparnasse, Paris, Paris

Reviews

7.2

Good

Rating 10 - Excellent. 122 out of 679 reviews" "
Rating 8 - Good. 267 out of 679 reviews" "
Rating 6 - Okay. 167 out of 679 reviews" "
Rating 4 - Poor. 85 out of 679 reviews" "
Rating 2 - Terrible. 38 out of 679 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

Janis

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from François on 24 Apr 2023
Bonjour Janis,Toute l'équipe de la Villa Luxembourg vous remercie pour votre notation sur Hotels.com.Au plaisir de vous y recevoir l'année prochaine dans un hôtel tout neuf.Cordialement,François MombelletDirecteur

4/10 Poor

Anthony

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Very disappointing. The room 606 was ice cold and the heating did not work. Not sure why it’s been given to guests in winter without any heating. Yes I read the reviews before booking but did not expect an ice cold room with broken sockets to be provided to me.
Response from François on 6 Mar 2023
Dear Anthony,How could you stay in a non heated room ? There is an individual heater very sufficient, why did not you ask at the reception ? We verified and it was in your room and the guest after you did not complain, so we do not understand your message.Best regards,François MombelletManager

8/10 Good

stephane, san gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, comfortable. Staying for several weeks, I moved to a different room: lots of space, desk, side table. Staff is very helpful, friendly and professional. Only point to improve: more choices at the breakfast buffet would be good like scrambled eggs, charcuterie etc. But no big deal. Affordable. I learned the hotel will go through a major renovation in March and may be closed for a few months. I hope it will reamin affordable.
Stayed 4 nights in Jan 2023
Response from François on 30 Jan 2023
Dear Stéphane,Thank you very much for your coment and notation on Expedia and your fidelity. We are glade to read you apreciate our services. As we offer the breakfast we have chose quality instead of a lot of choice. Difficult to make cooking. There ham and chicken at the buffet. No the prices will increase after the one year full renovation, but we hope it will be still affordable for you.Best regards,François MombelletManager

6/10 Okay

Yuk

8/10 Good

william

Stayed 3 nights in Nov 2022
Response from François on 5 Dec 2022
Bonjour,Merci pour votre notation.Au plaisir de vous recevoir à nouveau.Cordialement,François MombelletDirecteur

6/10 Okay

Alys

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location and wonderful staff. Rooms were not well maintained and carpeting definitely needed to be replaced
Stayed 5 nights in Oct 2022
Response from François on 26 Oct 2022
Hello Alys,Thank you very much for your coment and notation on Expedia and specially for the staff. Yes the hotel will be totally renewed and refurbished at the beginning of next year. With pleasure to welcome you back.Best regards,François MombelletManager

2/10 Terrible

Arvin

Stayed 1 night in Oct 2022
Response from François on 26 Oct 2022
Hello Arvin,It seems you were disapointed with the notation given, sorry but we do not know why ?Best regards,François MombelletManager

4/10 Poor

Carole Anne

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
So Sad
The hotel is so in need of renovations it is scary! Was told I was upgraded- can’t imagine from what?? Potential if they were interested- but staff that I enter acted with were pleasant.
Stayed 1 night in Oct 2022
Response from François on 12 Oct 2022
Hello Carole,Thank you for your review, we know that we need to renovate the hotel that is why we close it at the end of the year. Thank you for noticing that the team is doing the maximum. Best regards,François MombelletManager

4/10 Poor

Gustavo

The A/C was out of service
Stayed 7 nights in Sep 2022
Response from François on 12 Oct 2022
Hello, Correct but we do not sell the hotel with...Best regards,François MombelletManager

8/10 Good

Graciela

Stayed 2 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2022

4/10 Poor

Adrienne

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Air conditioning and outlets did not function. Mostly rude front desk staff.
Stayed 5 nights in Jul 2022

2/10 Terrible

MAGNUS

Stayed 4 nights in Jul 2022

2/10 Terrible

Eric

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We booked this property last minute because the AC in the place we were staying was not working. Upon walking in the lobby and noticing the torn and dirty furniture we knew this was a midtake. The rooms smelled horrible and the AC didnt work.here either. We left immediately.
Stayed 3 nights in Jul 2022

2/10 Terrible

Agnieszka

Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
We stayed here because the hotel was half the price of hotels in the Latin Quarter or the Marais. We were very pleasantly surprised by the hotel, and by the cleanliness and neighborhood. It's a 30 minute walk to the Latin Quarter, the Louvre, Notre Dame and Musee d'Orsay, a 10-15 minute walk to the Luxembourg Gardens. Located on two Metro lines, and a 15 min. walk to the train to Charles de Gaulle (a 30-45 minute train ride leaving 5-6 times an hour). Many good restaurants just outside the hotel. We stayed for 4 nights. On the first morning there was no water at all from the cold water faucet in the shower. We were given a new room when we returned in the evening. Both shower curtains had mold and mildew. The first, a good amount; the second, little. Still, the hotel surely knows about the mildew, and surely knew about no cold water coming from the cold water faucet in the shower. Nevertheless, the staff immediately promised to give us a new and better room (at 9 AM in the morning), but it would not be ready until 2 pm. When we came back in the evening, we did get a bigger and better room for our next three nights. The staff was very accommodating and understanding, and overall we were happy with our choice.
Stayed 4 nights in Jun 2022

10/10 Excellent

SoonNeum

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2022

4/10 Poor

Richard

Business traveller
Disliked: Property conditions & facilities
Not a happy camper
During check in, I was met by a really creapy male receptionist. Easy check in and headed to the room. Bed sheets were new but where as rough as sand paper. See photo. No hot water. The receptionist said I could shower in the room next door. No hot water, called again and I was told the water was warm enough. Not warm at all. Never going back there.
Stayed 2 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Abdoul Kader

Stayed 10 nights in Feb 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 5 nights in Feb 2020

10/10 Excellent

A L Beazer

Liked: Cleanliness, staff & service, room comfort
Excellent location
Excellent location for restaurants, bars & local shops. Metro only 3 minutes walk away. Room desperate for upgrade. Hallways tired looking. Friendly staff .
Stayed 4 nights in Feb 2020
Response from François on 24 Feb 2020
Dear Guests, All the team of Villa Luxembourg joins me to thank you very much for choosing us and for giving the best notation possible on Hotels.com. You are right we should make some more investments after changing all the beddings and repainting all the rooms. Soould be done this year. We would be gratefull if you could write the same on Tripadvisor. With pleasure to welcome you back. Best regards, François Mombellet, Manager

8/10 Good

Verified traveller

Travelled with family
Disliked: Amenities
Understaffed management did not change over our room. When we inquired at front desk, the attendant was the only person on duty in the hotel. Asked if he could bring up some towels which he did 3 hours later in the evening.
Stayed 2 nights in Sep 2019
Response from François on 7 Oct 2019
Dear Guests, Thank you for choosing Villa Luxembourg. As your review is anonymous I do not understant your remark about the management did not change your room ? Thank you for the good notation on Orbitz. With pleasure to welcome you back, best regards, François Mombellet, Manager and his team.

2/10 Terrible

Anis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Am a regional director, spend 15 days in hotels all around the world, I can assure you that this was my worst experience ever in my life, Super dirty and smelly rooms, super uncomfortable mattress (I had sever pain in my back after 3rd night) the elevator went out if service for 2 days, faults fire alarms in the morning, Complete mess, I booked with breakfast then during check in the employee told me am not sure if included, I don’t know! The smell was killing me, never try this hotel
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from François on 9 Oct 2019
Bonjour, Toute l'équipe de la Villa Luxembourg se joint à moi pour vous remercier de nous avoir choisi et de nous avoir mis la note maximale sur Expedia. Au plaisir de vous recevoir de nouveau, cordialement, François et son équipe.

10/10 Excellent

Hewitt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Stay
Ideal location with easy accessible public on the doorstep. Around my restaurants. Good Wifi throughout the hotel. Has a complimentary welcome package at the reception
Stayed 5 nights in Jul 2019
Response from François on 20 Aug 2019
Dear Guests, All the team of Villa Luxembourg joins me to thank you very much for choosing us and for giving a nice coment a the best notation possible on Hotels.com. Do not hesitate to do the same on Tripadvisor. Best regards, François Mombellet, Manager.

8/10 Good

sharlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from François on 10 Jul 2019
Dear Guests, Thank you for choosing Villa Luxembourg and for giving a notation on Expedia. Best regards, François Mombellet Manager.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, old but good value.
The neighborhood is amazing, with lots of options for both casual and formal eating, and close proximity to both the regional rail (RER) and the Metro. The hotel and room itself is small, with no-frills. Our room was more dated than what you see in the photos, but despite that was in great condition and perfectly functional. The bathrooms are small, but as to be expected in Paris. The breakfast was great, with a typical European spread of meats, cheeses, pastries, fruit, egg, etc.
Stayed 1 night in Jun 2019
Response from François on 1 Jul 2019
Dear Guests, All the team of Villa Luxembourg joins me to hank you very much for choosing us and for giving a very good notation and a so honest coment on Hotels.com. Do not hesitate to do the same on Tripadvisor if not already done. With pleasure to welcome you back. Best regards, François Mombellet, Manager.

10/10 Excellent

Verified traveller

Business traveller
Liked: Amenities, property conditions & facilities
Great location, nice service, commendable in Paris, fast wifi, well appreciated and good room too, I will return.
Stayed 2 nights in May 2019
Response from François on 27 May 2019
Dear Guests, All the team of Villa Luxembourg joins me to thank you very much for choosing us and for giving the best notation and king coment on Expedia. Do not hesitate to do the same on Tripadvisor if not already done. With pleasure to welcome you back. Best regards, François Mombellet, Manager.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2019
Response from François on 22 Apr 2019
Dear Sarah, Thank you for choosing Villa Luxembourg and for rating us on Hotels.com quite all good. With pleasure to welcome you back, best regards, François Mombellet, Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from François on 27 Mar 2019
Chers Clients, Merci d'avoir choisi la Villa Luxembourg et de nous avoir laissé une bonne note sur Hotels.com. Au plaisir de vous recevoir de nouveau. Cordialement, François Mombellet, Directeur.

4/10 Poor

Shacola

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Watch your belongings! They steal.
I had my EUROS stolen by the cleaning staff! They were in my purse when I left! I didn’t place the do not disturb sign and went about my day. I came back to find my room cleaned, including my Euros that were in my purse. The manager said he spoke with the maid and she denied it! Well, of course she did! I won’t be back to this hotel.
Stayed 5 nights in Mar 2019
Response from François on 26 Mar 2019
Dear Madam, Thank you for choosing Villa Luxembourg and for giving your coment about your stay with us. I think it is not fare your advertisement but I understand that it is not acceptable to think of having being stolen even of 20euros by a maid. But do you think she would do it and may loose her job for this ridiculous amount ? The maid who cleaned your room works with us for a long time without any problem but your claim is memorised but hope it will not be useful for another one. And how could you say that you will not come back when you decided to extend your stay with us ? So it is clear that we ask our guests to watch their belongings at the hotel but as well outside, as cash money is nowhere secured and reimbursed by insurance. So I am very sorry about happened to you and your missing 20euros plus some coins. Best regards, François Mombellet Manager.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from François on 1 Mar 2019
Dear Guests, All the team of Villa Luxembourg joins me to thank you for giving us the best notation possible on Hotels.com. With pleasure to welcome you back. Best regards, François Mombellet, Manager.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
it's perfect location, convenient with restaurants and tourist spots and public transportation. The hotel is not super duper new, but what upsets me a little bit is that the room seems quite a lot bigger on the photo, and we found a damaged hole on the bathroom door. Overall the stay is alright and staff are friendly.
Stayed 3 nights in Dec 2018
Response from François on 15 Jan 2019
Dear Guests, Thank you for choosing Villa Luxembourg and for giving your coments on Expedia.com. We will add a new category of room (superior) newly renovated and larger than the others and photos will differentiate them, but be sure even the standard ones are larger than the requested 4* size. Sorry for the hole, we know that some bathroom door knock on the entrance door when opened. Thank you for th positive coment about our team. With pleasure, best regards, François Mombellet, Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, clean and comfortable. Rooms a little small but functional. Convenient for metro and train to CDG airport. Safe location but a bit of a walk to main attractions.
Stayed 3 nights in Dec 2018
Response from François on 2 Jan 2019
Dear Guests, Thank you for choosing Villa Luxembourg and for giving your coments on Expedia. All my team joins me to wish you an Happy New Year. Best regards, François Mombellet Manager

8/10 Good

So Young

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Great location! Nice and old hotel. The room is very spacious but unfortunately the hair dyer was broken. Front desk staff did their job but ervice was not very friendly. The breakfast was average at most. Overall a nice hotel
Stayed 5 nights in Dec 2018
Response from François on 18 Dec 2018
Dear Guest, Thank you for choosing Villa Luxembourg and for giving your coments about your stay on Hotels.com. Sorry if the team was not as jovial as you woould have prefered, It is not normal so thank you for telling us. Best regards, François Mombellet Manager

10/10 Excellent

Itai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locaion Great service great price
Stayed 5 nights in Oct 2018
Response from François on 5 Nov 2018
Dear Guests, Thank you for choosing Villa Luxembourg and for giving us the quotation maximal on Hotels.com. With pleasure to receive you again, best regards, François Mombellet, Manager.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2018
Response from François on 23 Oct 2018
Dear Guest, Thank you for choosing Villa Luxembourg and for giving a quotation on Hotels.com. With pleasure to welcome you back. Best regards, François Mombellet Manager.

6/10 Okay

Sebastien

Great location for vacation
The location is very good, its easy to get there from the airport by RER and an Uber trip from hotel to the airport was about 80 Euros. During our stay it started getting warmer and when we asked the concierge how to turn on the AC he got all annoyed and told us they would not be switching from heating to cooling and to just open our windows. We did not have breakfast at the hotel but there is a nice little bakery right outside with good breakfast and lunch options.
Stayed 6 nights in Oct 2018
Response from François on 26 Oct 2018
Dear Guest, Thank you for choosing Villa Luxembourg and for your coment on Hotels.com. We are vey sorry about the lack of air-conditionning, you are right we put on the heating one week before your arrival because some guests claimed it was chilly during the night. The weather is mad in Paris now so we decided to put it on again on Friday. Sorry for the delay. Best regards, François Mombellet, Manager.

6/10 Okay

Alla

Good Location
The location of the stay was phenomenal. Very close to lots of cafes, restaraunts, bus stop & metro station. The hotel it’s self was okay. The bed was very hard, not comfortable. Also when we arrived we asked if “the breakfast downstairs was included in our stay”, we were told YES!! We were than charged per day upon check out. We also couldn’t find any water in the hotel room. We asked for bottled water at the check in counter & were told it will be stocked in our fridge when the cleaners come. That wasn’t done. We didn’t have water for 3 days!!! Otherwise it was a great location for a first time to Paris!!!
Stayed 6 nights in Sep 2018
Response from François on 18 Sept 2018
Dear Guests, Thank you for choosing Villa Luxembourg for the location and for giving us your remarks about your stay. What you are writing is not normal so it will serve me to train more and more my team. Sorry for the disagreements that should not have occured and be sure that it is very unusual. Best regards, François Mombellet Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from François on 11 Sept 2018
Dear Guests, All the team of Villa Luxembourg joins me to thank you very much for chosing us and for giving us the best quotation possible on Expedia.com. With pleasure to welcome you back, best regards, François Mombellet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy location close to everything required. Nice bathroom
Stayed 4 nights in Aug 2018
Response from François on 11 Sept 2018
Dear Guests, Thank you for choosing Villa Luxembourg and for giving us a good coment and quotation on Wotif.com. With pleasure to welcome you back, best regards, François Mombellet, Manager.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 6 nights in Aug 2018
Response from François on 3 Sept 2018
Dear Guest, Thank you for choosing Villa Luxembourg and for giving us a quotation on Expedia.com. Best regards, François Mombellet, Manager.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 9 nights in Jul 2018
Response from François on 13 Aug 2018
Dear Guests, Thank you for choosing Villa Luxembourg and for giving a quotation on Expedia.com. Best regards, François Mombellet, Manager.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from François on 7 Aug 2018
Dear Guests, All my team joins me to thank you for choosing Villa Luxembourg and for giving us the quotation maximal on Hotels.com. With pleasure, Best regards, François Mombellet, Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
not cleaning, the sofa chair are very dirty......we have to pay 10$ extra to use their kitchen stuff...
Stayed 3 nights in Jul 2018
Response from François on 18 Jul 2018
Dear Guests, Thank you for choosing Villa Luxembourg and for leaving your coments on Expedia. We are sorry if you found the chair dirty, we know we have to change it. Yes the crokery is on request for 10€ for all stay. Best regards, François Mombellet Manager.

10/10 Excellent

SaulGood, Woodstock GA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very attentive and accommodative staff. Helpful in every way with my stay. The hotel was clean comfortable and quite.
Stayed 6 nights in May 2018
Response from François on 28 Jun 2018
Dear Guest, All the team of Villa Luxembourg joins me to thamk you very much for your coment and maximum quotation on Travelocity. We are pleased to read you apreciated our services. With pleasure, best regards, François Mombellet Manager, If you have time please feel free to put the same coment on Tripadvisor if not allready done.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly hotel in a great location.
We had a wonderful time in Paris. This hotel has a lot going for it. It is extremely well situated, being 5 minutes walk from a direct train to CDG airport. It is in the heart of Montparnasse, inexpensive, rooms have very good beds and a little kitchenette (bring own basic utensils). Rooms are quiet, being well glazed. The staff are friendly and helpful. Toiletries are good. Breakfast in a basement dining room is plentiful and has hot food as well as a good range of all usual breakfast choices. The hotel is not luxurious. Room could do with refurbishment, fixtures and fittings are quite well worn, but the important things are all there and for the price, you cannot complain. The only irritating thing for us was the keycards that fail, meaning you have to get it re-programmed at reception. Not good after a hard day's sightseeing! Overall though, the hotel is great for the money and we would happily stay there again.
Response from François on 7 May 2018
Dear Guests, All my team joins me to thank you for leaving such a long comment on Expedia about your stay at Villa Luxembourg. We know we have some more to do and we will try to do most before the end of summer. We will be glad to welcome you again. Best regards, François Mombellet, Manager