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Reviews of Novotel Paris Charles de Gaulle Airport

4 out of 5
Novotel Paris Charles de Gaulle Airport
Route de l'Epinette, Roissypôle Gare RER, Tremblay-en-France, Seine-Saint-Denis

Reviews

8.4

Very good

Rating 10 - Excellent. 515 out of 1003 reviews" "
Rating 8 - Good. 299 out of 1003 reviews" "
Rating 6 - Okay. 95 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 48 out of 1003 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, comfortable room for a one night stay before flying out of CDG. Would come again
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Lots of homeless hanging around the area. No dining options in area.
Stayed 1 night in May 2024

2/10 Terrible

Ritu

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The restaurant had no vegetarian options available despite them offered on the menu. There is no ability to have food delivered since the delivery apps do not service that area. The bathtub has a half panel of glass, making it difficult to shower. The beds were not comfortable. There was poor lighting in the room and the air condition on full power was not effective in cooling the room.
Stayed 1 night in May 2024

8/10 Good

Vojna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good Will stay there again
Stayed 1 night in May 2024

4/10 Poor

Kathryn

Travelled with partner
Disliked: Property conditions & facilities
Room was sooo hot. They did open the window for us which helped a little but was then very loud from the airport. Common areas were cold so I don’t know why the room wasn’t.
Stayed 1 night in May 2024

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a quick train ride from CDG. The walkway from the train connects directly to the train station that can take you to downtown Paris. There is a good breakfast offered and the rooms are very quiet despite being inside the airport complex.
Stayed 3 nights in May 2024

8/10 Good

Ashvani

Liked: Cleanliness
Location
Stayed 1 night in May 2024

8/10 Good

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well soundproofed, which is critical at an airport hotel. But the on site restaurant was mediocre. Had an excellent omelette that was supposed to come with salad, but I had to ask for the salad and point out that it was on the menu. Ended up with 3 bites of greens in a tiny bowl. Service at the restaurant was also scattered and slow.
Stayed 1 night in May 2024

4/10 Poor

Todd

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Almost zero amenities in the room. A/c- heat unit didn’t work at all. They had to send a staff person to put a handle on the window so it would open. The hotel is convenient if you’re coming into T3. If you’re coming in to terminal 2, be prepared for a very long walk to the train station and then try to find the “CDGVal” train to Terminal 3. Extremely poor signage and the hotel is hardly helpful. There are better values for your money.
Stayed 1 night in Apr 2024

10/10 Excellent

Ernest, ST. CATHARINES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very close to the CDG Airport shuttle making it easy to arrive by SNCF train and leave by plane the next morning. The room was totally quiet, clean, comfortable, and the buffet breakfast was the best we've ever had! We'll be back.
Stayed 1 night in Apr 2024

10/10 Excellent

Jian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very clean and safe . Just minutes away from terminal 3 and RER blue train to Paris center . Strong recommend this hotel .
Stayed 1 night in Apr 2024

8/10 Good

Marinelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to go to the airport, just a 2 minute walk to the terminal
Stayed 1 night in Apr 2024

6/10 Okay

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service
This property is fantastically located if you’re staying overnight at CDG, as it’s very close to the roissypole CDGVAL Station. Check in was easy and friendly. We were travelling as a family with a 6year old. We booked a superior double room with a double bed and a sofa bed. The room was clean and quite spacious, the shower was good and the fridge in the room was useful. We didn’t however get the best nights sleep. The sofa bed was incredibly creaky, to the point we abandoned using it part way through the night and brought our daughter into the double bed with us in the hope of getting some sleep. There was no fan and the in room air conditioning was either broken or powered off so there was no option to get any air circulation in the space as the night progressed. We didn’t try to open the window, due to airport noise. We also found that of the many USB charging points in the room, only 2 of the 6 worked. There was also a drains smell coming from the bathroom sink, which wasn’t pleasant, but also not overwhelming with the bathroom door closed. We didn’t bring this up with the hotel team as we had an early start and were desperate for rest, but I was left with the impression that maintenance/upkeep wasn’t something being focussed on, and I wasn’t confident that another room would be much better.
Stayed 1 night in Apr 2024

4/10 Poor

ajay

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the room did not have AC working while the description mentioned that it had AC. The staff told us that the ac cannot make the room any cooler, heater would work. But the room was hot. we tried opening the window but the nearby airport flights made it too noisy. So the hotel staff provided us with a small table fan. that is not what an AC room experience should be. Novotel is a big brand, it should keep the description correct.
Stayed 1 night in Apr 2024

6/10 Okay

Zack

Liked: Cleanliness, staff & service
Staff were lovely!
Stayed 1 night in Apr 2024

8/10 Good

Christie

Travelled with family
Liked: Cleanliness
It's an airport hotel. Very convenient for an early flight or layover or whatever. It was clean, decent space for what it is. Was quiet actually surprisingly for being right by the airport. Had a restaurant, it was fine. We had two rooms with our group however and there was no working air conditioning in ether. All had a long hot night we were hoping for a sleep we were tossing and turning.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason to stay here is easy access to Charles de Gaulle airport. The area around has limited options for dining. That said the hotel was comfortable and quiet. The room was large enough for a family of 4. there was a small fooseball and ping pong table at the time of our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Roger, Morristown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Very convenient for CDG airport departure.
Stayed 1 night in Mar 2024

10/10 Excellent

Eloisa, ann arbor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, nice staff, nice bar
Stayed 1 night in Apr 2024

6/10 Okay

Jena

Travelled with family
Liked: Staff & service
Food was terrible at the restaurant.
Stayed 1 night in Apr 2024

8/10 Good

Chloe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great sleep and easy to take the RER into Paris for the day.
Stayed 1 night in Apr 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
connected to Terminal 3, convenient
Stayed 1 night in Mar 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here before an early flight out of CDG. The hotel was clean and safe. It was really easy to use the shuttle train and the staff was really nice. Our family of four was comfortable in the room for one night. It would’ve been tight for more than that.
Stayed 1 night in Mar 2024

10/10 Excellent

Thekla

Stayed 1 night in Mar 2024

8/10 Good

Tomasz

Business traveller
Clean, basic but convenient accommodation
Stayed 1 night in Mar 2024

10/10 Excellent

Becky

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent a night here before an early flight. The room was comfortable, clean, and quiet. Would stay here again.
Stayed 1 night in Mar 2024

4/10 Poor

Steven

Stayed 1 night in Mar 2024

10/10 Excellent

Charles-Antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for a hotel at charles de Gaulle it is an excellent option
Stayed 2 nights in Mar 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

4/10 Poor

Martine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff ( one lady manager in particular) were very mot friendly and in manager was very rude to the customer and putting down other staff member of front of the customer. Very upsetting!
Stayed 1 night in Mar 2024

10/10 Excellent

Adam, Papillion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how convenient it was getting to the hotel after a long flight from the US. The staff is friendly and courteous.
Stayed 1 night in Mar 2024

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice hotel at convenient location
Stayed 1 night in Feb 2024

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from the airport. Good train to Paris.
Stayed 1 night in Feb 2024

10/10 Excellent

Joana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Feb 2024

8/10 Good

Idrissou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Anne-Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Feb 2024

8/10 Good

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Nov 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
very good for an airport hotel
Stayed 1 night in Jan 2024

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Claude

Small rooms. Most of the USB outlets do not function. No creamer for the coffee in the room, even the front desk said that they could not provide it. We have to bring our own. I guess they like dark coffee.
Stayed 1 night in Jan 2024

10/10 Excellent

Nong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Tarek

Stayed 1 night in Jan 2024

6/10 Okay

Kabeer

Stayed 1 night in Jan 2024

10/10 Excellent

Latina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to get to airport, family room good size, nice reception, when I use shuttle to airport we not realize that my husband's bag pack already open, till someone told him to be careful your bag is open, we think that happen when we used escalator to go shuttle train suddenly the escalator stoped, we busy with carry big luggage step by step and bad guys planing to steal our staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lim Wee Shing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023