Lake

Reviews of ibis Paris La Villette Cité des Sciences 19ème

3 out of 5
ibis Paris La Villette Cité des Sciences 19ème
31-35 Quai De L Oise, Paris, Paris

Reviews

7.6

Good

Rating 10 - Excellent. 153 out of 757 reviews" "
Rating 8 - Good. 347 out of 757 reviews" "
Rating 6 - Okay. 185 out of 757 reviews" "
Rating 4 - Poor. 43 out of 757 reviews" "
Rating 2 - Terrible. 29 out of 757 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Mitoko, Irvine

Disliked: Cleanliness, property conditions & facilities
The bathroom was way too small and there were no amenities. The placement of the hotel and room size was just generally not great.
Stayed 3 nights in Feb 2024
Response from Murielle BONNOT / Manager on 26 Feb 2024
Dear Mitoko, thank you for taking time sharing your impression about your stay. Your sincerely. Murielle BONNOT / Manager

8/10 Good

Terence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the money
Stayed 3 nights in Oct 2023

6/10 Okay

Juan Diego

Business traveller
Disliked: Amenities
Clean room, comfy bed. Friendly staff. The bathroom is tiny and it takes some skill to get in the shower. Water pressure is dismal and the breakfast is pretty limited.
Stayed 2 nights in Oct 2023

8/10 Good

Andrew

Liked: Staff & service, room comfort
Mmmmmm - not exactly what i expected.
Ok - so the location was ideal for what we wanted ( Le Zenith concert venue). Metro was nearby to get into central Paris. The area is pretty with some nice bars and gentle nightlife around. What wasn't so ideal was the directions to park our car in the hotel car park - put this in your gps they said. 3 miles later and on the outskirts of Paris in a one way system wasnt what i expected!! The room was small, as is the case in Paris, but it smelt of stale curry, and the bathroom door / wall was mouldy from the shower. Not worth the £300 we paid for 2 nights, plus 50 euros parking.
Stayed 2 nights in Sep 2023

6/10 Okay

Eddy, Deerfield Beach

Stayed 3 nights in Sep 2023

4/10 Poor

Ronald, Thornlands

Disliked: Amenities, property conditions & facilities
The area around I thought was more down town Nairobi. Beggars homeless and smell of drugs. Entrance to the hotel is through buzzing in which indicates issues . No level of Airconditioning yet 32 degrees … no fridge to keep water or drinks on your room cool . Travelling a lot disappointing but seems to be std in Paris
Stayed 1 night in Sep 2023

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
The room we stayed in was very small, I’m a big lad and couldn’t fit in the bathroom, I had to use the toilet in the main reception 4 floors below us , the service from Staff was excellent, the food was very good and the bed very comfortable, there was no tea or coffee making equipment in the room or no litter bin.
Stayed 1 night in Aug 2023

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the canal view, and liked that there are several restaurants/cafes nearby. Metro is quite close. Staff was very friendly Only thing is the room was quite warm (7th floor in summer), and there were some small bugs in the bathroom that come with the territory of being a wet, warm room. Overall, not a bad stay for one night.
Stayed 1 night in Jun 2023

8/10 Good

geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The open lounge area and decoration was very pleasing to the eye. Outside the hotel was disappointing, because of the pigeon mess and dog mess on the pavement.
Stayed 4 nights in Apr 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

6/10 Okay

Ferid

Travelled with partner
Liked: Property conditions & facilities
No one knows english that works there, heater didn’t work so well either.
Response from Myriam. on 17 Feb 2023
Dear guest,Thank you for your feedback.Sorry for the heater.We hope to see you soon.Best Regards.Myriam.Leader Expérience Client.

2/10 Terrible

Maryadline

Stayed 3 nights in Nov 2022

2/10 Terrible

Annoyed, UK

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They took our money, then didn't answer the phone or emails.
Stayed 4 nights in Jun 2020
Response from Front Office Manager on 15 Aug 2020
Dear guest, For your information, due to the global health crisis related to VIDOC-19, our hotel closed on March 23, 2020 until further notice. We are currently working in a reduced team and email processing time has been greatly extended. We are doing our best to respond to each request as quickly as possible. Please accept our apologies and thank you for your understanding. Best regards, Emilie B. Front Office Manager at Ibis Paris La Villette Cité des Sciences 19ème

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I liked the view, however the room was very small and the bathroom even smaller. Could barely sit on the toilet or stand in the shower as it was so tiny. The hairdryer and shower in general also weren’t the best in terms of providing best use.
Stayed 3 nights in Mar 2020
Response from - Myriam - Leader Expérience Client - on 12 Mar 2020
Hello thank you for sharing your opinion about your stay in our hotel. We are sorry that the service was not up to your expectations, our bathrooms are not very big but functional enough. We look forward to welcoming you again for your next stay in our Hotel Restaurant Pasta Pizza, 24-hour reception service. We hope to see you soon. - Myriam - Leader Expérience Client - Ibis la Villette Cité des Sciences 75019 Paris.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from - Myriam - Leader Expérience Client - on 15 Mar 2020
Bonjour, Merci d avoir pris le temps de partager votre avis concernant votre séjour dans notre Hotel Restaurant Pizza Pasta. Nous espérons vous revoir bientôt. Au plaisir.

6/10 Okay

Luis Guillermo

Stayed 5 nights in Dec 2019

10/10 Excellent

Dániel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly place
The room is quite small but it was clean and nice. The staff is extremely nice and helpful. They also helped us to order an airport transfer. Thank you again!
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Ula, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly always smiling staff .Great breakfast.Clean!
Stayed 5 nights in Oct 2019
Response from Front Office Manager on 6 Nov 2019
Dear Ula, Thank you for the excellent review. We are delighted that our welcome and services have met your expectations. We hope to welcome you again during a future stay in Paris. Best regards, Emilie Front Office Manager at Ibis Paris La Villette Cité des Sciences 19ème.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Not ideal for tourist, too par from main Paris. Morning staff were not that helpful, especially the breakfast lady, she was extremely rude.
Stayed 2 nights in Sep 2019

8/10 Good

Amir, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was fine except location which looks not safe at night times specially. Also a bar close to hotel made noise after midnight too. Hotel staff were amazing good service and cleaning was fantastic.
Stayed 5 nights in Aug 2019

8/10 Good

Abdelhaq

Liked: Cleanliness, property conditions & facilities, room comfort
Fabulous
Wonderful location very quiet and so peaceful
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing upon arrival
I booked 2 rooms - an accessible room for 2 and a standard room for 1 - both were advertised as being a standard double bed however upon arrival it was clear that there was no double bed but two SINGLE beds pushed together, I easily fell through the middle of the mattress and when I complained I was told my friend with accessibility issues should just ‘sleep on the other bed’ - staff were rude at the beginning of my stay and not at all considerate to the fact my friend was confined to a wheelchair thus the bed issue was not a futile matter. Our key cards to our rooms were faulty at least 4 times considering our stay was only 4 nights. The room itself was clean however I felt lied to as I had to switch rooms with my friend in order for my accessible partner to get a bed in which they wouldn’t fall through the middle. I didn’t expect the world from a 3 star hotel but I did expect common decency.
Stayed 4 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Ibis being branded hotels, I never expected that they would offer such small rooms. Hotel room is pretty small and bathrooms are the one's which are terrible. Very small bathrooms, there is no place even for a person wipe their face after a wash. Very disappointed with the room size.
Stayed 3 nights in Aug 2019

6/10 Okay

IAN

Disliked: Property conditions & facilities
Large hotel 10 minutes walk from 2 metro stations. Nohing much else nearby. Room I was allocated was at rear overlooking scruffy apartment block and was a bit noisy at night due to apartment block residents hanging around. CCTV everywhere, although no security at hotel main entrance. Would not stay there again.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My birthday surprise that was waiting in the room after a day out with husband and granddaughters
Stayed 6 nights in Aug 2019

6/10 Okay

David

Liked: Cleanliness, staff & service
Ibis Paris la Villette
This hotel was far too busy to be relaxing, big queues at breakfsat at all times, but staff were very helpful
Stayed 5 nights in Aug 2019
Response from Marianna on 29 Aug 2019
Dear David, Thank you for your comment. We are sorry that your stay was not as you expected, but in the same time we are happy you appreciated our staff! This is very important for us. We hope to see you soon!

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Ibis Quia d l'Oise
Quiet and cocnvernient, but a very busy hotel
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in general are rude and impolite! Theres bed bugs everywhere and the condition OF the bed itself is really rubbish! When u lie down with some one you both end up in the middle! I have never seen a hotel with just a mattress topper! Bathroom is extremely small you can barely movie! Housekeeper opens door even with a Do Not Dusturb sign on the door handle. Doesnt even knock at All! So I Do NOT and Cannot Recommend it to anyone!!!Rubbish hotel! Oh and theres Pick pockets everywhere bear the hotel area!!!
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and cheap
2 day trip and good locaTion cheap
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
It's basic small and clean. Beds a little small. Fine for a short stay.. Location by the canal and near to metro and a great range of local shops makes it alluring. Easy access to all main tourist sites.
Stayed 2 nights in Aug 2019

6/10 Okay

Robert, Goshen, Indiana

Travelled with partner
Liked: Cleanliness
We liked the location, especially its proximity to the train station. The room was functional, very small, but still comfortable. Housekeeping did a good job cleaning it every day of our 6-night stay. The buffet breakfast was good enough. One thing we didn’t like is the curt demeanor of the front desk guy who checked us in and out, specifically on the mornings of August 4 and August 10, around 8am. He even scolded us for not letting them know the day before that we wanted receipts. You should know who this guy is; he is French, we are sure. The rest of the front desk staff were courteous and helpful.
Stayed 6 nights in Aug 2019

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, room comfort
Pick anywhere else.
We got there and the booking information they had wrong for us, we then got given our room and the carpet was soaking wet, we then got changed too a room with 2 single beds even though we specified a double bed. The breakfast was over priced and awful, and food and drinks said 24 hours but they seemed too close at 23:00. The entire stay there was groups of people outside stopping me from sleeping
Stayed 2 nights in Jul 2019
Response from Myriam - Guest Experience Leader. on 19 Aug 2019
Dear Jamie, We are sorry that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see you soon to give us the opportunity to better serve you.

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with good food, good service as well. A fan in the rooms would be great as it was quite warm. Overall is pretty good.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and well run. Exactly what I wanted.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Bad location. Staff was not friendly . Far from central paris
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was more than helpful on many occasions. This particular hotel is within a block of two metro stations so transportation was no problem. The only issue I had was there was no air conditioning. Other than that I had a pleasant stay
Stayed 4 nights in Jul 2019

10/10 Excellent

Henk, Bellem

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location was very nice; breakfast was a mess; large groups and the available crew could not follow.
Stayed 3 nights in May 2019

6/10 Okay

Michael

Disliked: Property conditions & facilities
Paris Ibis
A standard budget hotel. Ibis is a great chain of hotels but their Paris hotels are in need of renovations. WiFi good. Location so-so. Not really central. Including walk to the Metro etc. it's a 30 minute journey to Hotel de Ville. The hotel is 12 minutes from Crimee. No local shops for snacks or drinks but lots of bars and restaurants. Out of all the Paris hotels I've stayed at in the last 10 years, I'd only give this a pass but acceptable if you get a very good rate. Otherwise, I'd pay more and stay at an Ibis closer to central to save travel time.
Stayed 3 nights in Apr 2019

8/10 Good

Chloe, Manchester, gb

Travelled with group
Liked: Cleanliness, staff & service
Lovely hotel and staff, unfortunately the rooms are a little small, and there is no kitchen area in the rooms. Also the hairdryer isn't the best and the TV only shows French channels. But overall great stay and works well for a few days and it's is situated well for tourism.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The staff could have been more accommodating to us
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018