The location was good; there were TONS of restaurants and shops within walking distance and it was only a couple blocks to the metro station, and 2 or 3 metro stops to the Gare de Nord station. The room was nice enough but very small for 2 people with full luggage. The bed was comfortable, queen sized. The bathroom was nice and the shower had a full door which seems to be a rare thing in Europe. Customer service was very friendly and helpful. They assisted with directions and accommodated our requests for extra towels and an extra pillow. We did not eat breakfast, so I can not rate it, but we had the complimentary coffee. They had a machine with several different types - expresso, cafe a laít, cappuccino, etc. There was free WiFi and it worked well.