Classic Double Room, Accessible, Patio (001) | In-room safe, individually decorated, individually furnished, desk

Reviews of Hotel So Marais

1 out of 5
Hotel So Marais
14 Rue des Vertus, Paris, Arrondissement de Paris

Reviews

8.0

Very good

Rating 10 - Excellent. 48 out of 108 reviews" "
Rating 8 - Good. 32 out of 108 reviews" "
Rating 6 - Okay. 14 out of 108 reviews" "
Rating 4 - Poor. 5 out of 108 reviews" "
Rating 2 - Terrible. 9 out of 108 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024
Response from Hotel so marais on 21 May 2024
Thanks for taking the time to let us know your feelings about your stay.We are glad to read that you enjoyed it.We hope to see you soon again

10/10 Excellent

Denny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable for the stay we needed. Not AC.
Stayed 2 nights in May 2024
Response from Hotel so marais on 21 May 2024
Thank you for your feedback which is very important to us.We have 2 rooms with A/C, you can ask for it next time :)We hope to see you soon again

8/10 Good

maura t

Travelled with family and small children
Liked: Cleanliness, staff & service
No one answered the phone to check-in. It was pretty stressful to wait and see if someone would actually let us into the hotel. They did not send the access codes 24 hours in advance as they indicated in the booking email. The cleaning woman, who helped us in, was lovely.
Stayed 1 night in May 2024
Response from Hotel so marais on 12 May 2024
Thanks for taking the time to let a review.We are sorry to read that you did not get the informations, but the phone number communicate on expedia was probably wrong.The button you press outside from the hotel doesn't call us.Hopefully our staff is very helpfull and always there for you.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a lovely area.
Stayed 2 nights in May 2024
Response from Hotel so marais on 12 May 2024
Thanks you so much for your feedback.We really hope to see you soon again

6/10 Okay

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff when they are there. This place is more like a Hostel, then a hotel. There is no fan,or AC at this place.So I wouldn't recommend in the hot times of the year. Also it's a very loud place with other guests. You can hear everything. Overall a 5 out of 10. Mostly due to the kind staff and the cleanliness of the room.
Stayed 4 nights in Apr 2024
Response from Hotel so marais on 21 May 2024
Thanks for taking the time to give us your feelings, thoses are really important to us.We have A/C in two rooms, you can ask for beeing in those one.About the noise we are really sorry if the others guests were quiet noisy, you should contact us we would have talk to them.We are glad to read that you appreciated our staff and the cleanliness of our rooms.

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hôtel so marais on 24 Apr 2024
We are so glad to see that you enjoyed your stay.We hope to see you soon again

2/10 Terrible

Constitacion

Disliked: Staff & service, property conditions & facilities
for disabled,no handle in bathroom,slippery when wet the floor. stairs too stiff,unsafe to bring your luggage
Stayed 5 nights in Apr 2024
Response from Hotel so marais on 23 Apr 2024
Dear guest, we are sorry to read that you did not feel safe in our hotel.The PMR room is fully adapted and compliant for people with reduced mobility.For the luggage, we are here to help you to bring it in your room.You decide to leave and we hope that you found a place for the end of your stay.

2/10 Terrible

charles

This was the worst hotel I have ever stayed in. No one at the front desk and so people were waiting around outside to be sent a text of their room and code to get in. There is no elevator and the stairs are so small and so steep. It is a spiral staircase that can’t fit medium size suitcases. Almost broke a leg coming down. The rooms are like a dorm. I would never stay here again even if it were free.
Stayed 3 nights in Apr 2024
Response from Hotel so marais on 11 Apr 2024
Dear guests,We're sorry to read that you were disappointed.Regarding access to the hotel, this is clearly indicated when you make your reservation.As reception is closed at weekends, please contact us to obtain the necessary information.This is not the case for the customer you are referring to, who never contacted us.In addition, it is important to remind you that we are a 1-star hotel, partly because we do not have an elevator. This is specified in the hotel description, which you are strongly advised to read before booking.That said, you'll also benefit from rates well below market rates in this highly sought-after sector.We're sorry you didn't appreciate the charm of our hotel when you had the most beautiful suite.We would have a pleasure to help you to carry your lugagge if you ask for it.

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and really quaint. The breakfast was a great classic english breakfast. 10 minute walk to kings cross max and a wonderful last minute place to stay when our air bnb didnt work
Stayed 1 night in Mar 2024
Response from Hotel so marais on 8 Apr 2024
Thank you so much for your feedback.We are happy to read that you were satisfied of your stay in our hotel.We hope to see you soon again

10/10 Excellent

HEILYN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. I would justbsuggest to specify that its require to climb a narrow stairs and there is no elevator.
Stayed 2 nights in Mar 2024
Response from Hotel so marais on 8 Apr 2024
Thank you so much for taking the time to let us know your feelings.We are glad to read that you enjoyed your stay in our hotel.About the fact that we don't have lift, we used to help you to carry your lugagge if you ask for it.We hope to see you soon again

10/10 Excellent

Philippe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy, easy, friendly, clean, consistant.
Stayed 3 nights in Mar 2024
Response from Hotel so marais on 8 Apr 2024
Thank you so much for your feedback which is very important to us.We really hope to see you soon again

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel so marais on 5 Mar 2024
Thank you so much, we were so nice to meet you.We really hope to see you soon again.

8/10 Good

Puneet

Liked: Cleanliness, staff & service, property conditions & facilities
This is good clean small hotel property with little staff. Very clean and well managed. Small stairs was the only issue carrying luggage upstairs. Overall very well managed and safe.
Stayed 3 nights in Feb 2024
Response from Hotel so marais on 27 Feb 2024
Thank you so much for your feedback which is very important to us.We really hope to see you soon again

8/10 Good

Mary

Travelled with family
Liked: Cleanliness
Disliked: Amenities
There was no coffee maker in the room and you had to go to the basement (5 floors down) to get a machine. Tiny rooms but livable and clean. Hardly ever saw personnel. Stairs to rooms were very tiny and our "neighbors" with big suitcases almost couldn't get them up the stairs. It was nice location and if only 1-2 people traveling will use again.
Stayed 4 nights in Jan 2024
Response from Hotel so marais on 21 Feb 2024
Thanks for your feedback it is very important to us.We are here to help to carry the suitcases if needed.Don't hesitate next time to ask for a lower floor.We also have bigger rooms.We hope to see you soon again

8/10 Good

Nashwan

Liked: Cleanliness, staff & service, property conditions & facilities
Simple and clean
Stayed 1 night in Jan 2024
Response from Hotel So Marais on 19 Feb 2024
Thank you so much for your review..We really hope to see you soon again

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This hotel was very simple and fun to stay at with friends. It is an easy check-in and out place where you won't see much staff, but it won't matter because you will be outside all day anyways. Great stay!
Stayed 2 nights in Jan 2024
Response from Hotel So Marais on 19 Feb 2024
Thank you for your wonderfull review.The reception is open from 9.00 to 3.00 pm from Monday to Tuesday.You can call if you need the concierge 24/24, 7/7.We really hope to see you soo again

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel Would have been useful to know that there is no lift and as room was on 5th floor not suitable as a family room if you have small children or a pram to carry up and down
Stayed 1 night in Jan 2024
Response from Hotel So Marais on 19 Feb 2024
Thank you for your feedback which is very important to us.We would like to let you know that we can give you a room in a lower floor if you ask for it.We hope to see you soon again

8/10 Good

carmen, LOS ANGELES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable, very easy to access and located in a very nice area
Stayed 3 nights in Dec 2023
Response from Hotel So Marais on 4 Jan 2024
Thank you so much for your positive review we hope to see you soon againWe wish you a happy new year !

6/10 Okay

ali

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

AMERICA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel So Marais on 28 Dec 2023
Thank you so much for this review, we are glad to see that you had a great stay in our place.Don't hesitate to come back

10/10 Excellent

MAGALI

Stayed 4 nights in Nov 2023
Response from Hotel So Marais on 8 Dec 2023
Thank you so much for your positive reviewWe hope to see you soon again

6/10 Okay

Harold

Travelled with family
Liked: Cleanliness, staff & service
The rooms were small and quaint. The staff was great, even though I didn’t really see them. The hotel is nice if you need a place to sleep after a day of sightseeing.
Stayed 3 nights in Nov 2023
Response from Hotel So Marais on 29 Nov 2023
Thank you so much for your feedback.We hope to see you soon again.

10/10 Excellent

Harmen

Stayed 2 nights in Nov 2023
Response from Hotel So Marais on 16 Nov 2023
Thank you so much for your positive feedback.We hope to see you soon again

10/10 Excellent

Valentine

Stayed 1 night in Nov 2023
Response from Hotel So Marais on 17 Nov 2023
Un grand merci pour votre belle note qui nous fait chaud au coeur.Nous espérons vous recevoir de nouveau.Bon retour à vous.

6/10 Okay

Mike

Stayed 4 nights in Oct 2023

2/10 Terrible

Clarrie

Stayed 2 nights in Oct 2023
Response from Hotel So Marais on 20 Oct 2023
Dear guests,You can't let a review on our hotel as you did not come.As we explain it to you by message, our hotel has a reception until 3pm and works with codes.All those informations are in the description of the hotel.We understand your inconvenience but it is not our fault if you did not pay attention on our services.

6/10 Okay

Charles, Toronto

Liked: Cleanliness
great
Stayed 1 night in Oct 2023
Response from Hotel So Marais on 20 Oct 2023
Thank you for your positive review

2/10 Terrible

Pernille

Stayed 2 nights in Sep 2023
Response from Hotel So Marais on 4 Oct 2023
Dans un souci constant d'amélioration, vos remarques nous sont très utiles.Nous aurions aimé connaître les raisons de votre mécontentement

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel So Marais on 12 Oct 2023
Un grand merci pour votre retour positif.En espérant vous revoir très bientôt

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel So Marais on 16 Oct 2023
Thank you so much for your positive return

2/10 Terrible

Oonagh

Stayed 1 night in Sep 2023
Response from Hotel So Marais on 12 Oct 2023
Dans un souci constant d'amélioration de nos services, nous accordons beaucoup d'importance à vos retours.Malheureusement sans indications de votre part, nous ne comprenons pas votre déception.N'hésitez pas à nous faire part de vos remarques à :-hotel.paris.somarais@cofigroup.com

2/10 Terrible

Rola

Stayed 3 nights in Sep 2023
Response from Hotel So Marais on 12 Oct 2023
Dans un souci constant d'amélioration de nos services, nous prêtons fortement attention à vos retours.Malheureusement vous n'avez pas précisé les raisons de votre mécontentement.N'hésitez pas à nous adresse un courriel à :- hotel.paris.somarais@cofigroup.com

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
It’s not really a hotel. There’s no reception and no one around except maybe cleaning staff (who were friendly). The rooms are tiny tiny - no furniture at all besides a small bed that’s very close to the walls on all sides. Bathroom is a squeeze. And worst, our room was a 6-flight walk-up on an extremely narrow and steep spiral staircase. Terrible even without luggage, so just imagine…
Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
The location of Hotel So Marais is perfect, on a quiet hidden street but with restaurants below and a row of other amazing restaurants less than five minutes away. It was the perfect calm oasis after a day of site seeing. The hotel is clean and nicely decorated. There is no staff to be found, except a cleaning person midday; you’re sent the code for the front door and your room in an email.
Stayed 6 nights in Jul 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic renovated spotless room. Staff was very helpful during the entire visit. Amenities in the basement were super helpful for me and my family. Exceeded expectations.
Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel far exceded our expectations. It is new and very clean. The bathroom and shower felt like 5 stars. The staff helped me via text messages and was very helpful, very impressed! The stairs are challenging, but i can't see how an elevator would be possible given the building's footprint. Very pleased!
Stayed 2 nights in Jun 2023

8/10 Good

Juan

Travelled with family
Liked: Cleanliness
Hotel for the price was ok. No instructions about a little customer service at the basement so we found out 2 days after. The location is ok, public transportation is within 3 blocks. THE BAD, no air conditioning on the rooms as promised on the description of Expedia, there is an school next to the hotel so between the little noise in the evening , heat of day and evening and the noise during the day is tough not to have A/C.
Stayed 5 nights in Jun 2023

10/10 Excellent

Ria

Stayed 1 night in Jun 2023

4/10 Poor

patrick, Maumee

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Labeled a Hotel in Expedia: THIS IS NOT A HOTEL. I booked this hotel after booking numerous other hotels and thought that since it was named a hotel it would have basic features like a front desk and an elevator. I have stayed in Paris multiple times in different hotels and sometimes the elevators are small, but they all had them. Hotels have staff to check you in and have basic amenities. This is an Air B and B basically with no one to assist in person, only What's App. I used to live in Europe and have what's app, but people from other areas of the world may not have it and would not receive communications potentially (maybe they would use another method...). We arrived after a long trip and had multiple large bags only to learn there is NO ELEVATOR!! I rechecked the details and at the bottom in small print not said there was not elevators. THIS SHOULD BE STATED AT THE TOP OF THE DETAILS AND MAD CLEAR. NOT HAPPY. The room's were clean and modern, but VERY SMALL WITH NO LIVING/COMMON AREA, ONLY A VERY SMALL HALLWAY LINKING TWO BEDROOMS AND A BATHROOM. All other hotels (actual hotels) had a common space including a desk to sit together. Each person had to go to their own room alone or crowd around a bed in the small rooms to be together.
Stayed 3 nights in Dec 2022

10/10 Excellent

Carmelita

Stayed 1 night in Dec 2022

6/10 Okay

Floyd

Liked: Cleanliness, staff & service
The Hotel needed to share honest information. No elevator, very narrow stairs, and a lack of a hotel agent always being present. I would not stay in the hotel again.
Stayed 10 nights in Oct 2022

10/10 Excellent

bill

Stayed 4 nights in Oct 2022

10/10 Excellent

Carmen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location in Les Marais. The Market few blocks away, the covi19 test center 2 blocks away. The staff is very helpful and friendly. The amenities are modern, The Hotel has cameras in every floor. Its small the rooms but manageable. I highly recommend!
Stayed 6 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. The staff was accommodating and caring. Overall my stay was an enjoyable experience. The location was in a growing and fun area with lots of opportunities for things to do. I would highly recommend this place.
Stayed 4 nights in Jan 2020

10/10 Excellent

Felice

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Apr 2024
Response from Hotel so marais on 23 Apr 2024
We are so happy to read that you had a great stay.We hope to see you soon again

6/10 Okay

Minhee

Liked: Cleanliness
Stayed 3 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Les modalités d'accueil n'ont pas été évidentes. Il fallait trouver le mail dans le dossier indésirable. La chambre est exiguë mais le prix est raisonnable.
Stayed 2 nights in Jan 2024
Response from Hotel so marais on 20 Feb 2024
Bonjour,Nous vous remercions d'avoir pris le temps de nous partager votre expérience.Nous sommes navrés que vous ayez rencontré des difficultés concernant l'accès mais sachez que le numéro de téléphone indiqué sur la plaque extérieure de l'hôtel est joignable 24/24 et ce 7/7.La difficulté rencontrée peut également venir du fait qu'hotel.com est un partenaire d'expedia qui ne nous remonte pas les informations des clients pour que nous puissions vous joindre directement.Sachez que nous disposons également de chambres plus spacieuses.Malgré cela nous vous remercions pour l'honnêteté de votre notation.En espérant vous recevoir de nouveau,A bientôt

8/10 Good

Thomas

Stayed 2 nights in Jan 2024
Response from Hotel so marais on 21 Feb 2024
Un grand merci pour cette jolie note.Nous sommes ravis que vous ayez apprécié votre séjour.En espérant vous revoir très bientôt

8/10 Good

Bruno

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Rue en travaux pas d'ascenseur, escalier pentu, mais chambre propre et calme
Stayed 1 night in Jan 2024
Response from Hotel so marais on 19 Feb 2024
Bonjour,Nous vous remercions d'avoir pris le temps de nous partager votre expérience.Nous sommes ravis de lire que vous avez apprécié.Nous espérons vous revoir très bientôt.