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Reviews of Hôtel Saphir Grenelle

3 out of 5
Hôtel Saphir Grenelle
10 Rue Du Commerce, Paris, Paris

Reviews

7.4

Good

Rating 10 - Excellent. 93 out of 449 reviews" "
Rating 8 - Good. 196 out of 449 reviews" "
Rating 6 - Okay. 85 out of 449 reviews" "
Rating 4 - Poor. 50 out of 449 reviews" "
Rating 2 - Terrible. 25 out of 449 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Yna Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
near metro so it’s a plus
Stayed 2 nights in Feb 2024

2/10 Terrible

Navdeep

Disliked: Staff & service, property conditions & facilities
People at reception doesn’t listen to customer and refuse to service the room Damn care attitude
Stayed 3 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Worth The Price
The hotel was under construction walking on stairs was unsafe. The AC is not working. The heater smells horrible. The bath towels had hair and other debris. The breakfast doesn’t worth half of the price and it’s not even comparable with Continental. The location is perfect.
Stayed 2 nights in Nov 2023

4/10 Poor

Edgardo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Property has AC unit, but they don’t have it functioning. Staff said owner doesn’t want to have them working. The rooms are so small it’s hard to shower and use the toilet, even walk around the room. Construction was been done on some units, but staff forgot to mention or notify us about it.
Stayed 3 nights in Oct 2023

4/10 Poor

Sol

Disliked: Cleanliness, staff & service, property conditions & facilities
On the day we checked in that staff on our arrival is so rude . He gave us one key and when I asked if we can get 2 because there's 2 of Us . He told me to leave my key with them .I don't feel safe too there's no disturb sign to put in our door but I already told that guy that we don't want anyone in our room I'll call if I need anything yet someone came and open our windows.no ac the fan is so small . We suffered yet thankfully we survived
Stayed 2 nights in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service
Everything was good except doom and bathroom were minute, and walls thin.
Stayed 3 nights in Sep 2023

4/10 Poor

Chun Pong Matthew

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No lift - need to carry luggages up to room. No air-conditioning - only a small fan in room, poor ventilation, fortunately there is a window. No ventilation fan in washroom. Small room - about 100 sq feet for twin room
Stayed 4 nights in Sep 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk easy to the tower, and other attraccions
Stayed 1 night in Sep 2023

10/10 Excellent

Andres

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient. No parking.
Stayed 3 nights in Sep 2023

8/10 Good

Amie

Liked: Staff & service
Had a water leak, but the staff was very accommodating and upgraded us. Thank you.
Stayed 8 nights in Sep 2023

2/10 Terrible

Anil

Travelled with family
Nothing like the pictures shown on expedia Smaller rooms, bad bathrooms, noisy faucets, unclean linens, no fans and i can go on and on
Stayed 4 nights in Sep 2023

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel, nice location. I felt comfortable and would stay there again. The staff were good and helpful.
Stayed 4 nights in Sep 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and efficient staff. Even though it is a less touristy area the location is very convenient with metro station a couple of minutes away. Very clean and quiet room. Free WiFi. Only downside was mattress a bit worn (bit lumpy) and no air-conditioning (their was a fan, but 33 degrees centigrade at night was hardly the hotels fault)
Stayed 2 nights in Sep 2023

2/10 Terrible

Jose Filipe

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
room to small bathroom small and breakfast just a little bread 1 chesse 1 croasant and coffee for the price I paid €24 for 2 people I don't happy all it's defirent from picture I website
Stayed 2 nights in Aug 2023

10/10 Excellent

Lesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very good.
Stayed 2 nights in Apr 2023
Response from Direction on 3 Jun 2023
HelloWe thank you warmly for your positive and very encouraging feedback..See you soon!

2/10 Terrible

Melissa

Stayed 4 nights in Mar 2023
Response from Direction on 3 Jun 2023
Bonjour Madame,Merci d’avoir pris de votre temps pour nous attribuer une note suite à votre séjour.À la vue de celle-ci il apparaît clairement que nos prestations ne vous aient pas donné entière satisfaction et nous le regrettons vivement.Cependant, sans commentaire écrit de votre part nous ne pouvons savoir dans quel domaine plus précisément nous devons nous améliorer.Cordialement

10/10 Excellent

PANAGIOTA

Travelled with family
Liked: Cleanliness, staff & service
Bathroom had odour
Stayed 3 nights in Mar 2023
Response from Manager team on 20 Mar 2023
Dear customer, thank you for reporting this. We will do what is necessary for this problem.Cordially.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Within reasonable waking distance of the Eiffel Tower. There’s a pastry shop next door, and a block away is a grocery store, a McDonakds for those must, and a metro station (La Motte-Picquet–Grenelle) on metro lines 6,8, and 10. Gray place in a great central location.
Stayed 2 nights in Jan 2023
Response from Manager team on 20 Mar 2023
Dear Michael, we thank you for this good comment. We are delighted to read that your stay was pleasant.Cordially.

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Great property and staff
Stayed 3 nights in May 2022
Response from Reception on 29 Mar 2023
Hello,Thank you very much for your kind comment.It is with great pleasure that we will welcome you during your next stay in Paris.See you soon!

6/10 Okay

ADAM, Montreal

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The location is very nice as it is close to the Eiffel tower. Less than a 15 minute walk which is amazing considering the price we paid for the hotel. It is walking distance to a couple of things but we did find it a bit far from areas where we would have liked to go to at night for nightlife and restaurants. However, something what would have made it a deal breaker had I known in advance is that we had cigarette smoke coming into our room. We thought it was coming from a neighboring room and after we told the employee at the front desk they didn't really do anything besides offer us some spray for the room and hallway. We noticed the following day that an employee was smoking at the entrance with the door opened and this seems to have been bringing in the cigarette smoke all the way up to our 2nd floor room. This was a huge issue for us because my wife has asthma.
Stayed 3 nights in Feb 2022
Response from Direction on 29 Mar 2023
Dear Customer,Thank you for taking your time to give us your opinion on the services of our establishment. Thank you for giving us this rating. We work tirelessly to improve. We will be happy to see you again for other stays.Looking forward to welcoming you !

8/10 Good

Yuriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2022
Response from Direction on 29 Mar 2023
Dear Customer,Thank you for taking your time to give us your opinion on the services of our establishment. Thank you for giving us this rating. We work tirelessly to improve. We will be happy to see you again for other stays.Looking forward to welcoming you !

10/10 Excellent

rawan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good mattress and pillows
Stayed 5 nights in Dec 2021

8/10 Good

Arnaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021
Response from La direction on 29 Mar 2023
Cher Client, Nous vous remercions d’avoir pris de votre temps pour nous faire part de votre avis sur les prestations de notre établissement. Merci de nous avoir accordé cette note. Nous travaillons sans relâche pour nous améliorer. Nous serons contents de vous revoir pour d’autres séjours.Au plaisir de vous recevoir !

8/10 Good

Zainab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Reception on 29 Mar 2023
Cher client,Merci d'avoir pris le temps de partager votre expérience après votre séjour dans notre propriété.Vôtre satisfaction est notre priorité absolue. Vous lire nous encourage à toujours maintenir un haut niveau de service afin de ne pas vous décevoir.C'est avec grand plaisir que nous vous accueillerons lors de votre prochain séjour à Paris.

8/10 Good

Alain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Collin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020
Response from La direction on 29 Mar 2023
Cher Client, Nous vous remercions d’avoir pris de votre temps pour nous faire part de votre avis sur les prestations de notre établissement. Merci de nous avoir accordé cette note. Nous travaillons sans relâche pour nous améliorer. Nous serons contents de vous revoir pour d’autres séjours.Au plaisir de vous recevoir !

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Paul

Noisy.
The hotel was OK, fairly basic as I expected. Our room was small. Unfortunately it was very noisy from other people went on until 4am on one of the nights.
Stayed 2 nights in Nov 2019

10/10 Excellent

Easter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
clean rooms, friendly & helpful staff & close to my meeting venue & shops
Stayed 1 night in Nov 2019
Response from Front desk on 29 Mar 2023
Dear Customer,Thank you for taking your time to give us your opinion on the services of our establishment. Thank you for giving us this rating. We work tirelessly to improve. We will be happy to see you again for other stays.Looking forward to welcoming you !

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Réception on 29 Mar 2023
Cher Adriana, Nous vous remercions d’avoir pris de votre temps pour nous faire part de votre avis sur les prestations de notre établissement. Merci de nous avoir accordé cette note. Nous travaillons sans relâche pour nous améliorer. Nous serons contents de vous revoir pour d’autres séjours.Au plaisir de vous recevoir !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from La réception on 29 Mar 2023
Cher Client, Nous vous remercions d’avoir pris de votre temps pour nous faire part de votre avis sur les prestations de notre établissement. Merci de nous avoir accordé cette note. Nous travaillons sans relâche pour nous améliorer. Nous serons contents de vous revoir pour d’autres séjours.Au plaisir de vous recevoir !

8/10 Good

Yoane

Stayed 2 nights in Sep 2019
Response from La réception on 29 Mar 2023
Cher Client, Nous vous remercions d’avoir pris de votre temps pour nous faire part de votre avis sur les prestations de notre établissement. Merci de nous avoir accordé cette note. Nous travaillons sans relâche pour nous améliorer. Nous serons contents de vous revoir pour d’autres séjours.Au plaisir de vous recevoir !

4/10 Poor

mahesh

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
City hotel that focus just the money with no value
Not worth the money paid. Images misguide the travellers
Stayed 1 night in Sep 2019
Response from Direction on 29 Mar 2023
Dear CustomerThank you for taking the time to share your impressions following your stay in our establishment. We are sorry to see you disappointed.We have taken note of the shortcomings you have raised and we are working to improve the quality of our services.

8/10 Good

Soetie, Haïti

Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Staff really helpful. A lot of coffee bar and restaurants near by . Not too far from Tour Eiffel .
Stayed 7 nights in Aug 2019

4/10 Poor

Anastasia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smallest rooms and unclean bedding
The photos are lovely. The hotel is a lot more run down. We checked in and the bedding was dirty so we had to request a room change. We actually considered booking another hotel, but they gave us a new room which seemed cleaner. We aren’t the type to complain but this was the worst hotel we’ve stayed in. Staff were really lovely though.
Stayed 2 nights in Jul 2019
Response from Front desk on 29 Mar 2023
Dear CustomerThank you for taking the time to share your impressions following your stay in our establishment. We are sorry to see you disappointed.We have taken note of the shortcomings you have raised and we are working to improve the quality of our services.Best regards

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient location. Price very good, too
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was nice, but small and cramped. Glad I had the room to myself. The main problem is that there was no AC and the weather was very hot.
Stayed 1 night in Jun 2019

4/10 Poor

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciated the location of the hotel (in proximity to the train line and other attractions - it was just a few minutes away from many points of interest). We did not explore any of the hotel's amenities, restaurant, etc. It was just a quick one day stay. Clean and easy. I'd absolutely stay there again.
Stayed 1 night in May 2019
Response from Front desk on 29 Mar 2023
Dear Customer,Thank you for taking your time to give us your opinion on the services of our establishment. Thank you for giving us this rating. We work tirelessly to improve. We will be happy to see you again for other stays.Looking forward to welcoming you !

4/10 Poor

SK, Bangalore

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The pictures are totally different from actual. The room is too small and specially the washroom is too small
Stayed 2 nights in May 2019

6/10 Okay

Vanessa, San Diego

Travelled with group
Disliked: Staff & service, amenities
I loved that I was able to check in early because I had a very long flight and just wanted to shower and sleep for a bit. When I had some friends come over, the front desk gentleman immediately stopped us and asked what room we were in and said that it was only for 2 people. We cleared it up by saying they weren’t staying. Shortly after, we asked for towels, toilet paper, and a couple tooth brushes and the gentleman stated that the cleaning ladies aren’t there and that they’re only there certain times of the day. So that meant no to everything. The gentleman must’ve thought he was rude because he came knocking on our door with one roll of toilet paper but not before he made it very clear to be quiet. As if I didn’t know to keep it quiet in my 200 square foot room with 4 people hanging out in it. Overall, I would probably not stay here again due to the hospitality or lack thereof. It’s centrally located perfectly though.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
If you're staying here, it's because of the location. It's near a subway station, stores, restaurants and the Eiffel Tower.
Stayed 3 nights in May 2019

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location
The location is the best.
Stayed 4 nights in Apr 2019
Response from Réception on 29 Mar 2023
Dear Customer,Thank you for taking your time to give us your opinion on the services of our establishment. Thank you for giving us this rating. We hope to see you again for other stays.Best regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is close to a main metro station, it is situated in a commercial street. Very good address for “Paris shopping “ clients The twin rooms are “côté cour” which has no elevator and very narrow stairs. We had a “duplex” room 😂 the microscopic bathroom on the ground floor and the room on the first floor. To enter our bags in the front door we had to open the bathroom door to have enough space. A vibrating noise is continuous in the room We found two moths under the cupboard. The personnel is nice in their majority. The beds are very clean as well as the towels
Stayed 6 nights in Apr 2019

8/10 Good

Filipe

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dissapointing
The hotel staff was helpful. The location of the hotel was great because it was down the street from a metro station. The room itself was extremely small, even when compared to other hotels in Paris in the same area, as I had previously stayed at another hotel a few days before. The bathroom was extremely small as well. The room needed updating because it looked pretty old and outdated. The bed was not comfortable. Free internet was included and had good speed in the room.
Stayed 1 night in Mar 2019
Response from Reception on 29 Mar 2023
Dear Customer,Thank you for taking your time to give us your opinion on the services of our establishment. Thank you for giving us this rating.We take note of your comments and we are working to improve our services.We hope to see you again for other stays.Best regards

8/10 Good

Amira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Great hotel and room, if only the staff were a bit nicer and smiled
Stayed 2 nights in Mar 2019
Response from Reception on 29 Mar 2023
Dear Amira,Thank you for taking your time to give us your opinion on the services of our establishment. Thank you for giving us this rating.In view of your answers, it appears that you were generally satisfied with our services.We take note of your comments and we are working to improve our services.We hope to see you again for other stays.