Dear Mister Reis, Thank you for taking the time to share your feedback with us regarding your stay at Hotel Monte Cristo.It is always disappointing to find out that one of our guests was not fully satisfied with their experience during their stay with us. However, we were a bit surprised when reading your review and very intrigued about your comments since from the different exchanges we had with you at the reception during your stay, we tried to make sure that everything was okay by checking up with you when we had the opportunity and your feedback was always very positive. Regarding the payment at the check in we tried together to look for a solution when trying to debit the card since your bank had not allowed the full amont of the authorization and as we understand this is a common thing to happen, we were flexible and agreed on settle the rest of the bill later during your stay. Concerning the wheelchair assistance, we are deeply sorry we were not able to help you with this demand as you needed, however we assure you that this will be a discussion topic with the direction so we can adquire one and have it within our facilities. Finally as for our houskeeping department, their cleaning hours goes from 9am to 4.30pm. Our team always try their best to get all the rooms cleaned during this time, except for the ones that ask for this service not to be done by putting the "Do not disturb" sign before leaving for the day, which was your case that day and this might explains why your room was not cleaned when you arrived. When you asked for the room to be cleaned we sent someone right away to carry on with the service.With regard to the lady attitude please be assured that we are taking this very seriously, and along with the housekeeping manager we are checking what could have happend and how to properly take into account your feedback and find a way to get better at this matter. We remain at your entire disposal if you would like to speak about that.Kind regards,

Dear Manpeed, Thank you for staying at the Hotel Monte Cristo and for taking the time to share your experience with us. We are sorry to hear that your stay did not meet all your expectations.For your next stay, we remind you that the Hotel Monte Cristo offers several room categories of different sizes (classic, superior, deluxe).Concerning our restaurant, we are sorry that you had a bad experience, the menu is reduced because it changes every two weeks which allows our chef to use fresh and seasonal products. We look forward to welcoming you back on your next Parisian visit. Kind regards, Maïssa

We are sincerely confused that your stay did not meet your expectations. We take your feedback on the bathtub into account and will do whatever is necessary to improve it. We are also confused for your feelings regarding the reception of the hotel. Indeed, we want our guests to feel warmly welcomed in our hotel, we will discuss this with our teams to understand what could have happened. Feedback from our customers is very important to our teams and allows us to improve every day. Sincerely, Anne-Sarah

Dear Jenil, Thank you very much for staying at Hôtel Monte Cristo and for taking the time to share your experience with us. We are delighted to know that you enjoyed the atmosphere, your room, our Rum bar and and our wellness area. We hope to have the pleasure of welcoming you again soon. Kind regards, Anne-Sarah

Dear Pantea,Thank you for taking the time to share your experience at the Hotel Monte Cristo, we are delighted that you enjoyed the atmosphere, the localisation and that your stay meet your expectations. We look forward to welcoming you again. Kind regards

Dear Megan, Thank you for staying at Hôtel Monte Cristo and for taking the time to share your experience with us. We are happy that you enjoyed our hotel and your stay in general. Indeed, it can be hard to have the room ready in advance but we always guarantee our room for the check in time. Our iron are available upon request. We took note of your view about the breakfast, and will take measures to improve it. We hope to welcome you soon again at the Monte Cristo. Ava

Dear Joseph,Thank you very much for staying at Hôtel Monte Cristo and for taking the time to share your experience with us. We are delighted to know that you enjoyed our Rum Bar and our hotel ! We will share your comment with all the team. We hope to have the pleasure of welcoming you soon. Kind regards, Anne-Sarah

Dear JamesThank you for taking the time to share your experience at the Monte Cristo Hotel.We are very happy to read that your stay in Paris was a success and that your room and the service were up to your expectations.We look forward to welcoming you again soon, Kind regards,

Dear Guillermo,Thank you for your kind comment that we will share with our teams. We hope to have the pleasure of welcoming you soon in your second Parisian home. Kind regards, Anne-Sarah

Dear Gavin,We thank you for your comment.We are delighted to read that your stay at the Hotel Monte Cristo lived up to your expectations.We hope to be able to welcome you again soon,Kind regards,Clara - Front office manager assistant

Dear Kiana,We thank you for your comment.We are delighted to read that your stay at the Hotel Monte Cristo was a pleasant one.We have taken note of your remarks concerning the breakfast and we will pass on the information.We hope to be able to welcome you again soon,kind regards,Clara - Front office manager assistant

Dear Chris, We are delighted that your stay at the Monte Cristo Hotel lived up to your expectations. We hope to welcome you a new time soon, Kind regards, Clara - Front office manager assistant

Dear Elena, Thank you for taking the time to share your experience at Hotel Monte Cristo. We are delighted to read that it lived up to your expectations and that you had a pleasant time with us. We hope to welcome you again soon, Kind regards, Clara - Front office manager assistant

Dear Sarah, We thank you for this very nice comment. We are delighted to read that your stay at the Monte Cristo Hotel was up to your expectations, that you liked the area and that you had a pleasant time. We look forward to welcoming you again soon, Kind regards, Clara - Front office manager assistant

Dear Jennifer, Thank you for your comment. We are delighted to read that your stay among us was up to your expectations. Looking forward to welcome you a new time soon, Kind regards, Clara - Front office manager assistant

Dear Madam, Dear Sir, We thank you for the time you have taken to write a comment following your stay at the Hotel Monte Cristo. We are delighted that your stay was a pleasant one. Looking forward to welcoming you again soon, Kind regards, Clara - Front office manager assistant

Dear Sonia, Thank you for taking the time to share your experience at the Monte Cristo Hotel. We are delighted to read that your stay was meeting your expectations. We look forward to welcoming you back soon, Kind regards, Clara - Front office manager assistant

Hello, We would like to thank you for your lovely review. We hope to see you soon again in our beautiful hotel !

Dear Mister Perkins, The whole team of the Monte Cristo Hotel would like to thank you for your feedback and hope you had a memorable stay. We look forward to welcoming you for your next Parisian stay ! Best regards,

Dear Guests, We would like to thank you for your kind feedback. We are delighted to read the staff of the Monte Cristo assisted you throughout your Parisian stay. We hope you had a memorable stay and we definitely look forward to welcoming you soon !