Property entrance

Reviews of Hôtel Régence Etoile

4 out of 5
Hôtel Régence Etoile
24 Avenue Carnot, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 226 out of 449 reviews" "
Rating 8 - Good. 173 out of 449 reviews" "
Rating 6 - Okay. 30 out of 449 reviews" "
Rating 4 - Poor. 10 out of 449 reviews" "
Rating 2 - Terrible. 10 out of 449 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

pattama

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance , close to Metro
Stayed 4 nights in Mar 2024

10/10 Excellent

WISSAM

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is good location clean staff room eveything perfect
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. Such a beautiful location with lots of transport options nearby
Stayed 2 nights in Feb 2024

10/10 Excellent

Harpreetinder Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Good service overall
Stayed 4 nights in Feb 2024

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Amenities
Great family accommodations for our 4 person family (2 rooms connected with a private foyer). Very clean. Close to all the central activities and restaurants.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Sylvie. on 2 Jan 2024
Dear Carol,We are glad to read your positive feedback concerning your last stay in the Hotel Regence Etoile**** in Paris, We hope to have the pleasure to seeing you again soon.Warm regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sylvie. on 2 Jan 2024
Dear John,We are glad to read your positive feedback concerning your last stay in the Hotel Regence Etoile**** in Paris, We hope to have the pleasure to seeing you again soon.Warm regards.

10/10 Excellent

Wassim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nicely located with everything nearby including Charles du gul etoile station being a short walk from the hotel. The hotel room is nice and classic Parisian style. The breakfast is also spectacular.
Stayed 2 nights in Sep 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Marjorie on 30 Aug 2023
Bonjour,Megan,Thank you for your positve feedback.We will be happy to welcome you.Best regards

4/10 Poor

Lesley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was kind, and they served a delightful breakfast in the morning. The location was convenient, just a 3-minute walk to the Metro and within a 7-minute walk to the Arc de Triomphe. There were plenty of restaurants and cafes nearby. The room was clean, it was a bit small. Unfortunately, we encountered a disappointment when there was no hot water one night, and we were unable to take a shower throughout the night. Although we were informed that a technician would arrive to fix the issue at 6 o'clock the following morning, they only arrived in the afternoon, and I had to wait until the next afternoon to finally take a shower. This was the only negative experience we had during the trip.
Stayed 1 night in Jul 2023
Response from Marjorie on 24 Jul 2023
Dear Lesley,It'sgreat to read that you like our breakfast, the location of the hotel and the quarter,, the cleanless of the room.All the hot water system was out of order. The technicien came early in the morning and checked what's going one. He need to change a a technical part of the hot water appliance. He went to get it. It's why it took longer than we thought at the begining. We are very sorry about it. On the same day, you may took a shower. The hot water system was running well after that. Sorry again.Best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice, but terrible wifi in my room
The room was clean, comfortable and well appointed. Despite being on a fairly busy road the noise was cancelled out really well by the full height windows. The main down side was the wifi connection, which was very poor and made working impossible without tethering to my phone. The room TV also had a lot of dropped channels or poor signal probably for the same reason.
Stayed 1 night in Jun 2023
Response from Marjorie on 8 Jul 2023
Dear Guest,It's great to read that you enjoyed the double glazing and i's great to know that's work.We had a problem with our wireless, the technicien is working on it to improve it. Everything is comming better.We hope to welcome you back that you maycheck the connection.Best regards.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location 2 blocks from the Arc de Triomphe was amazing, yet had a very quiet feel. Public transportation was right there, but we chose to walk to many of the popular sites. The rooms were great, the staff very pleasant and helpful.There were cafes right outside the door.
Stayed 3 nights in Jun 2023
Response from Marjorie on 8 Jul 2023
Dear Linda,Merci for your feedback about your stay at the hotel Regence Etoile. It's great to read that you had somme good experiences with us.We will be happy to welcome you back in Prais.Best regards

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I think the hotel was very good. The streets directly surrounding the hotel are dirty and appear unsafe. Also, parking is the challenge. Also, parking is a challenge.
Stayed 3 nights in Jun 2023
Response from Marjorie on 17 Jun 2023
Dear Michael,It's nice to read that you like the Hotel Regence Etoile.In Paris, it always a little hard to park. Near by the hotel, there is a public underground parking at 5 minutes walk from the hotel.I hope to welcome back.Best regards

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Great staff nice decor. Well equipped though bathroom was a bit snall
Stayed 5 nights in Jun 2023
Response from Marjorie on 17 Jun 2023
Dear Kathleen,We are pleased to read that you had a great time in Paris and with us at the Hotel Regence Etoile.We will be happy to welcome back for your next stay in Paris.Best regardsMarjorie

8/10 Good

Geoff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location. Breakfast staff quite grumpy.
Stayed 4 nights in May 2023
Response from Marjorie on 6 Jun 2023
Dear Guest,It's true that the Hotel Regence Etoile is well situated nearby the Arc de Triomphe, the Champs Elysees and public transportation.Normally, the breakfast staff is friendly and welcoming. We have to investigate. Thank you for pointing that out.We hope you had a great time in Paris and at the Hotel Regence Etoile.Best regards

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel by Arc
Great hotel with a big bed near the Arc. Our flight arrived early, but the kind staff allowed us to check in 4+ hrs early. A box of Christmas Lindt chocolates also surprised us one night, in addition to the wine bottle opener and glasses! Would definitely stay here again and recommend to friends/family.
Stayed 3 nights in Dec 2022
Response from Sylvie on 4 Jan 2023
Dear Justin,We thank you very much for your feedback.We are very happy you've enjoyed the little attention left in the room for Christmas.Our cutomers satisfaction is our priority.We look forward to have the pleasure to welcoming you again.Warm regards,

10/10 Excellent

Hamir

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Comfortable and modern hotel. Was renovated not too long ago. Excellent location near the Arc de Triomphe and the Champs Elysées. Lots of restaurants and shops within walking distance. Very reasonsbly priced for a 4-star hotel in Paris.
Stayed 2 nights in Oct 2022
Response from Sylvie. on 5 Dec 2022
Hello,We thank you for your nice feedback, we are happy to see yoiu've enjoyed our comfortness, and location.Looking forward seeing you again.Best regards,

6/10 Okay

Laura

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bathroom Issuez
The location is nice and close to a train station. The bedroom part of our room was comfortable, but the bathroom was a bit of a disaster. The toilet was too high off the ground so you couldn’t put your feet on the ground. The sink drained poorly. The shower didn’t drain well at all either and pretty much the whole bathroom filled up with water. There was also a piece of toilet paper on the ground when we got there and that was gross.
Stayed 1 night in Sep 2022

10/10 Excellent

Linh

Stayed 1 night in Aug 2022
Response from Sylvie on 30 Aug 2022
Hello,Thank you for the rate rewiew.We hope to have the pleasure to welcom you.Warm regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

8/10 Good

Cheang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near champ elysees
The hotel is super near Arc de Triomphe but yet incredibly quiet without traffic noise. Stay was extremely clean and comfy except for the wifi that was spotty during peak hours of the day. Would stay here again. P. S only bad review is that the housekeepers do not refill water bottles in the room and when I requested for 2 bottles, I was billed 6eur upon checkout which I wasn't made aware of.
Stayed 4 nights in Jul 2022
Response from Sylvie on 30 Aug 2022
Hello,We thank you for your feedback, we are happy to lear yoiu've enjoyed your stay with hotel quietness, cleanliness, we will check our wi-fi connection again.We hope to have the pleasure to seeing you again.Warm regards,

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Wonderful views of Paris.
Stayed 6 nights in Jun 2022
Response from Sylvie on 30 Aug 2022
Hello,Thank you for the rate rewiew.We hope to have the pleasure to welcom you.Warm regards,

10/10 Excellent

James

Stayed 1 night in Jul 2022
Response from Sylvie on 30 Aug 2022
Hello,Thank you for the rate rewiew.We hope to have the pleasure to welcom you.Warm regards

10/10 Excellent

Blanche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with the hotel room, staff and breakfast. The location was excellent
Stayed 5 nights in Jun 2022

4/10 Poor

Richard

Stayed 1 night in Nov 2021
Response from Sylvie on 12 Dec 2021
Bonjour, Nous sommes désolés d'apprendre que votre séjour n'a pas été à la hauteur de vos attente. Nous aurions aimés en savoir davantage afin de nous permettre de nous améliorer. Au plaisir de vous revoir.

10/10 Excellent

idit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Marjorie on 27 Oct 2021
Bonjour, Idit, Merci d'avoir pris de votre temps pour nous laisser votre ressenti sur votre séjour à l'Hôtel Régence Etoile. Nous serons ravis de vous accueillir lors de votre prochain séjour à Paris. Cordialement

10/10 Excellent

Abdullah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق جداً جميل ، نظيف ومرتب والرائحة الزكية تشمها من برا الشارع ، جداً استمتعنا وشكراً لموظفة الاستقبال الودودة.
Stayed 3 nights in Sep 2021
Response from Sylvie on 7 Sept 2021
Hello Mr Abdullah, We are very happy to hear your stay with us was enjoyable. We hope to have the pleasure to see you again. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Very good location. Breakfast was good. I would stay again.
Stayed 3 nights in Aug 2021
Response from Marjorie on 24 Aug 2021
Dear Guest, Thank you to take your time to write your feedback about the hotel Regence Etoile. We can read that you have a positive experience. We will be pleased to welcome you back for your next stay in Paris. Best regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Marjorie on 15 Jun 2021
Bonjour, Je vous remercie d'avoir pris de votre temps pour noter l'Hôtel Régence Etoile. Je serai ravie de vous accueillir dès votre prochain séjour à Paris. Cordialement

8/10 Good

Corinne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from Sylvie on 18 Aug 2020
Bonjour Corinne, Nous vous remercions pour votre note. Nous espérons que vous avez passé un agréable séjour. Au plaisir de vous revoir.

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Sylvie on 11 Aug 2020
Bonjour Trevor, Nous vous remercions d'avoir pris le temps de nous faire part de votre note. Nous espérons avoir le plaisir de vous revoir. Cordialement.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location and friendly staff. Covid measures in place.
Stayed 4 nights in Jul 2020
Response from Sylvie on 1 Aug 2020
Good afternoon, We thank you for your kind message regarding your stay with us. We are honored to see you've found our staff friendly as much as you've enjoyed the cleanliness of your room. Thank you for reassuring other customers who might wish to book with us, regarding Covid measures, in place in the hotel. Warm regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness
Pay more attention to cleaning, the hair of the last guest before me was all over the room
Stayed 3 nights in Feb 2020
Response from Marjorie on 27 Feb 2020
Dear Anonymous, Thank you for your review. I' m sorry to read that the cleanless of the room was not perfect. It was told at the housse staff to be more professional and pay attention of this. I hope you enjoye the location of the Hotel, the design, the organic and local breakfast. Best regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Bit run down hotel in great Parisian location!
Typical French Breakfast (minimal). Rooms showing wear, but Location fantastic!
Stayed 3 nights in Oct 2019
Response from Marjorie on 27 Feb 2020
Dear Anonymus, I may read that you enjoye the location nearby the Arc de Triomphe and the Champs Elysées. Our typical French Breakfast offer organic and local products, like the butters, local jams,organic spread dough, organic breads, organic yoghurts and soja's yoghurts, local cold meats, fresh juices, cheeses, cakes, pies, organics cereals,croissants, pastries, salmon, pan cakes, crepes, fersh fruits and vegetables. I hope we can welcome you back . Best regards

10/10 Excellent

Imran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Marjorie on 12 Feb 2020
Dear Imran, Thank you to take your time to do a feedback. Best regards

10/10 Excellent

Elvira

Stayed 2 nights in Jan 2020

4/10 Poor

Hamzeh, DC

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived to the hotel the elevator was not working and I have hand surgery I tried a lot to explain to the recipients that I need em but she was rude and not helpful.
Stayed 3 nights in Jan 2020
Response from Sylvie on 2 Feb 2020
Hello, We are truly sorry for the inconvenience of the elevator. We will check with the person who made your arrival. Our apologize, your comment is very important to us as well as customer service. Warm regards,

2/10 Terrible

Mohamad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I need my money back
The Hotel didnt give me the room because i was one day late even though i paid
Stayed 3 nights in Dec 2019
Response from Marjorie on 7 Jan 2020
Dear Mr El Tabach Mohamad, I'm sorry Sir, you booked a non refundable package .Your normal check in was the 30th December from 2 pm to midnight,You have done a no-show for the first night. We didn't have any news from you during this time until the 31rst December, we keep your room until 3 pm. Without news from you, we release the reservation. If you just gave us a phone or an e-mail, we will keep the room for you with pleasure. We stay at your entire disposal for any information. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position a few hundred metres away from the Arch de Triumph and metro. A number of good restaurants very close too. Small rooms but very clean, fridge which was a nice touch so you can come back to a cold beer after a day walking around Paris. Nice breakfast (lots of choice constantly being topped up) but not much space so you may end up eating on tables in the reception area at weekends. Really nice staff though, so helpful and great customer service, would definitely stay there again and would recommend it.
Stayed 3 nights in Nov 2019
Response from Marjorie on 27 Nov 2019
Dear guest, Thank you so much to take your time to write this very good feedback. I'm pleased to see that you like the organic and local breakfast. All the staff read your feedback and they are pleased to see that you enjoyed your stay with us. I hope I will welcome you back soon at the Hotel Regence Etoile. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Marjorie on 12 Nov 2019
Dear Aninymous, Thank you to take your time for this feedback. I hope I will welcome you back at the Hotel Regence Etoile. Best regards

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found the best hotel in Paris
Amazing hotel 10/10. An excellent, comfortable and surprisingly big room, fabulous location. We could see the Arc de Triomphe at the end of the road and top of the Eiffel Tower from the room. The large tradition windows all open to give a spectacular view. The hotel is a few minutes walk from the Arc itself, Metro and Taxi rank, yet such a quiet neighborhood surrounded by beautiful Parisian buildings. Staff and hotel manager were the best. It was my wife's birthday, they made her feel really special. Thank you. We usually stay in brand name hotels because it's easy. This weekend has changed my view on hotels and I will look for other hotels like this in the future who treat you as individuals and special guests. We were sad to leave, this is probably one of the best hotels we have stayed in so far.
Stayed 2 nights in Oct 2019
Response from Marjorie on 4 Nov 2019
Dear Christian, Thank you thank yo so much for your great feedback. It will be a pleasure for all the staff to welcome you for your wife's birthday. I'm happy to read that you had a great time in Paris and I hope I may welcome you back for an other trip. Best regards

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very small room. Typical if Europe but still unsatisfying. Location was excellent though. Very near transportation and shopping. Not many amenities available. Basically just a bed to sleep in
Stayed 6 nights in May 2019
Response from Sylvie on 30 Oct 2019
Good afternoon, We thank you for taking the time to leave us your feedback regarding your stay. We are sorry to hear your stay with us did not reach your expectations. We can see you've enjoyed the location for shopping and transportation. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, good position near transport links. Quiet street. Excellent breakfast in nice environment. Pleasant, modern, clean rooms. Helpful staff.
Stayed 3 nights in Oct 2019
Response from Sylvie on 22 Oct 2019
Good Morning, We thank you for taking the time to leave us this nice feedback. This kind of message help us to keep trying to be better. We are happy you've enjoyed your stay, with the location, our organic breakfast and the cleanliness of our rooms. Warm regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from marjorie on 10 Oct 2019
Dear Guest, Thank you for your feedback. It will be a pleasure to welcome you back. Best regards

10/10 Excellent

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Marjorie on 8 Oct 2019
Dear Colin, Thank you for the excellent note. It's always a plesure for us to see that we answer to the request of our guest. Best regards

10/10 Excellent

Verified traveller

Stayed 5 nights in Sep 2019
Response from Marjorie on 10 Sept 2019
Dear Anonymous, Thank you for your feedback. It's a pleasure for us to se that we answer to your request. Best regards

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say that the hotel and staff itself are lovely, however, the company kept my deposit after claiming they had refunded it. It's been nearly three weeks and I have yet to see a dollar back from them. I have asked for them to resubmit or check with their card management company and they have refused to pursue the issue further.
Stayed 1 night in Aug 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
Stayed 2 nights in Aug 2019
Response from Sylvie on 14 Aug 2019
Good Morning Stephen, We are very pleased to read you've had a nice stay with us. We thank you for taking the time to leave us a note. Looking forward seeing you again. Warm regards,

8/10 Good

Biniam Tefera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, friendly staffs, clean, comfortable bed.
Stayed 7 nights in Jul 2019
Response from Sylvie on 2 Aug 2019
Good Morning, We thank you for your kind feedback and hope to see you again. Warm regards,