Lobby lounge
Check availability

Reviews of Hotel Eiffel Capitol

3 out of 5
Hotel Eiffel Capitol
9 Rue Viala, Paris, Paris

Reviews

8.2

Very good

Rating 10 - Excellent. 234 out of 636 reviews" "
Rating 8 - Good. 270 out of 636 reviews" "
Rating 6 - Okay. 80 out of 636 reviews" "
Rating 4 - Poor. 35 out of 636 reviews" "
Rating 2 - Terrible. 17 out of 636 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We felt very satisfied with the Hotel and the Staff always helped us by resolving any questions we had. Thank you.
Stayed 4 nights in Apr 2024

10/10 Excellent

Biolley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and quite area
Stayed 4 nights in Apr 2024

6/10 Okay

Carol

Travelled with partner
Liked: Staff & service
Good location.
Stayed 5 nights in Mar 2024

8/10 Good

Newton, PARSIPPANY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the shower area as it is too open for water to spill out on the floor.
Stayed 3 nights in Mar 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Jan 2024

4/10 Poor

Wakson

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For the price, I was expecting a better room and a better area
Stayed 1 night in Jan 2024
Response from La réception on 31 Jan 2024
Dear customer, thank you for your comment. We would like to apologize and hope to make up for it next time. I'm looking forward to seeing you again ! The reception.

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a good experience with the staff, but you can not to loud cause rooms are to close. We get a room with two small beds, but was ok for stay two days, and walk to all the close touristic attractions.
Stayed 2 nights in Jan 2024
Response from La réception on 31 Jan 2024
Dear customer, thank you for your comment. We are very happy that you had a pleasant stay with us.I have noted your comments regarding noise and we apologize. We will be happy to welcome you again.Sincerely,The reception

10/10 Excellent

HUI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Dec 2023
Response from La réception on 31 Jan 2024
Dear customer, thank you for your comment. I'm looking forward to seeing you again ! The reception.

10/10 Excellent

Philip bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room. Niceclarge bathroom with full size bath and iverheard shower. Beds were clean and comfortable. Staff friendly and easy to talk to.
Stayed 3 nights in Dec 2023
Response from La réception on 31 Jan 2024
Dear customer, thank you for your kind comment. We are very happy that you had a pleasant stay with us.We will be happy to welcome you again.Sincerely,The reception

8/10 Good

SHARON

Travelled with partner
The hotel has a good location. Close to metro and Eiffel Tower. We stayed for a night and 2 days and it was perfect. We were able to go back to Eiffel Tower the following day. The staff when we checked in were not so welcoming. They seemed tired.
Stayed 1 night in Nov 2023

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!!! This place was absolutely amazing from the minute we walked in. Francesca greeted us and took her time on explaining everything around the area. Giving us amazing tips. The room was clean and very accommodating. The check in process was great and the walk to the sister property for breakfast is not bad at all. Very good breakfast and it’s right in the center and walking distance from all the major spots you might want to visit while in Rome. If I am blessed to go back.. I will definitely stay there again!
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Good hotel, good breakfast choice, friendly staff and great location.
Stayed 3 nights in Oct 2023

4/10 Poor

JORGE

Stayed 1 night in Oct 2023

8/10 Good

Hock Eng

Travelled with family
Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was great for the price, as usual in Europe and Paris the hotel room was small, but all we did there was sleep and shower. Very close to the train station and close to the city. Suffian at the front desk was extremely helpful, helped me rent a car locally and he actually booked the car for me.
Stayed 3 nights in Aug 2023

8/10 Good

krista

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Good
Stayed 3 nights in Aug 2023

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service good location
Stayed 4 nights in Jul 2023

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Clean , daily housekeeping, close to restaurants, metro and Eiffel Tower. Staff was friendly and helpful. Will stay there again and recommend to others.
Stayed 4 nights in Jul 2023

8/10 Good

Ravi A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for a few nights
Pros: Conveniently close to Eiffel Tower, good restaurants, shops and metro stop. The hotel has an excellent breakfast selection and pretty satisfying. Good staff, very clean rooms and bathrooms, and over all ok. Cons: The Idea of pushing two twin beds to make it a standard size room is not comfortable at all. If you roll to the middle the bed will split apart and mattresses will part. There is really no extra services offered, like laundry or late night food options. Shower head was poorly functional and quite small for a 6 foot 220lb guy like me, but then again for European standards its ok. For the high nightly rates they charge, you are paying easy walking access to Eiffel Tower and that's it because it really was subpar for a 3 star hotel. Not my first time to Paris, so you'll have better options elsewhere.
Stayed 4 nights in May 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect staff
Stayed 1 night in May 2023

6/10 Okay

Christiane

Stayed 4 nights in May 2023

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel close to the Eiffel Tower
Very nice hotel. 10 minutes walk to the Eiffel tower and the staff was extremely helpful. Area is very safe and room was very clean. Overall an excellent stay for the price.
Stayed 2 nights in May 2023

10/10 Excellent

Hazel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left my phone with the taxi. The attendant went a good effort to contact the taxi company. The taxi drop off the phone in the hotel and the hotel will send my phone to US. I have not seen any hotel who will do that. The staff are very friendly as well.
Stayed 2 nights in Apr 2023

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet; good location. Rooms are small, but it’s Paris; you are not in them much!
Stayed 2 nights in May 2023

6/10 Okay

Alesha

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great. Those at the reception were very friendly and helpful. The room was small. The shower stall was so small that it was difficult to turn while showering.
Stayed 2 nights in Apr 2023

6/10 Okay

Caroline

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beds are very uncomfortable, and the rooms are so very small. They tried to update them but there was visible water damage on the door in the bathroom and no airflow whatsoever, so for the price of the room I would’ve expected better living conditions.
Stayed 3 nights in Feb 2023

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were so friendly, approachable and polite. The property itself was clean, presentable and safe. The bedroom was good, spacious and the bathroom too. We didn’t find anything unclean at the property. Thank you!!
Stayed 3 nights in Jan 2023

2/10 Terrible

Aleena

Stayed 2 nights in Nov 2022

10/10 Excellent

JESUS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are great! Very accommodating and friendly to hotel guests.
Stayed 2 nights in Oct 2022

4/10 Poor

Melissa

Stayed 2 nights in Oct 2022

10/10 Excellent

Heriberto

Stayed 3 nights in Sep 2022

8/10 Good

Jasmine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We really liked the connectint rooms for families.
Stayed 3 nights in Aug 2022
Response from The Capitol Team on 16 Sept 2022
Dear Jasmine,Thank you for sharing your appreciation of your stay at the Eiffel Capitol. We are happy to read that you enjoyed our connecting rooms. We have four of those and their are very convenient for family reservation.We look forward to welcoming you in a near future, Warmest regards

2/10 Terrible

Adele

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs! Do not stay here!!!
Had to leave after finding bedbug blood stains on both beds. Below average service and hotel in a shady area. Do not stay there!
Stayed 1 night in Jun 2022
Response from The Capitol Team on 16 Sept 2022
Dear Adele, Thank you for taking the time to share about your stay at the Capitol. Two months since you came to the hotel and since then, we found absolutely no bedbugs in the room. All the housekeeping staff is very carefull about bedbugs signs. It is a matter we take very seriously as we do not want it to spread. We are sorry to read that our service was not up to your expectations. The neighborhood is safe and livey. The hotel is in a quiet street but on the next corner is rue de Lourmel with lots of restaurants and food shops. Please feel free to ask the reception for our recommandations.We hope to have the pleasure to welcome you another time as we are sure to make your previous impression wrong.Kind regards

8/10 Good

Taneisha, Reddish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from The Capitol Team on 16 Sept 2022
Dear Taneisha,Thank you for rating your stay at Capitol. We are glad to read that you enjoyed it. tWe hope to welcome you again soonKind regards

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is close to the metro and 10 minutes from the Eiffel tower. The room is small and the breakfast said is buffet but is just a little bit of each. The staff is friendly and they always clean my room. In general is a good hotel. They should have transportation to the different airports and provide maintenance to the building.
Stayed 4 nights in Jul 2022
Response from The Capitol Team on 16 Sept 2022
Dear Miguel,Thank you for taking the time to share about your stay in the Capitol. This really helps up improving the quality of our service. Because of the Covid, we are now serving individual portions at breakfast. But there are no limits on the number of portions you may have. The reception will gladly help you organize your transfer to any destination. We will make sure that these informations are more easily given. We look forward to welcoming you again.Kind regards

8/10 Good

Aretha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location room very small but friendly staff would stay again because of location and staff
Stayed 2 nights in Jul 2022
Response from The Capitol Team on 16 Sept 2022
Dear Aretha,Thank you for your kind comment. We recommand that you book a superior room for your next stay, they are large than the standard. We look forward to seeing you again in the Capitolkind regards

8/10 Good

Diane

Stayed 1 night in Jul 2022

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, comfortable hotel with great staff.
Very friendly and helpful staff at reception and at breakfast. The hotel looks as though it has been recently refurshibed and is spotlessly clean and attractively decorated. Our room was compact but with everything you need and our bathroom was very spacious and well equiped. The only disapointment was that our double room was actually two small single beds pushed together.
Stayed 2 nights in Jun 2022
Response from The Capitol Team on 16 Sept 2022
Dear Cecile,Thank you very much for taking the time to write such a wonderfull comment. We are happy to read that your stay was almost perfect. We have rooms with twin beds and rooms with double beds. Please make sure to mention your preference upon reservation and we will do your best satisfy it.We look forward to welcoming you againWarmest regards

10/10 Excellent

Christina

Stayed 4 nights in Jun 2022
Response from The Capitol Team on 16 Sept 2022
Dear Christina,Thank you for this wonderfull rating. It has been shared with the whole team.Kind regards

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, friendly staff and clean rooms. Thank you!
Stayed 4 nights in Jun 2022
Response from isabelle on 13 Jun 2022
Merci beaucoup!

8/10 Good

Ena Paola, Garden Grove

Travelled with family
Liked: Cleanliness
The hotel is very clean but the rooms are extremely small, the shower is tiny you can barely move there
Stayed 3 nights in May 2022
Response from isabelle on 13 Jun 2022
Thank you for your message. Regards

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was lovely but the shower could be bigger if felt like I was trapped in a cage
Stayed 3 nights in May 2022
Response from isabelle on 13 Jun 2022
Thank you for your stay in our hotel, In Paris all the bathroom are very small.. Regards

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from The Capitol Team on 16 Sept 2022
Dear Amber,Thank you for this great rating !Kind regards

10/10 Excellent

Chloe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a great location. Staff are very friendly and happy to help. Would definitely recommend this hotel to anyone planning a trip to Paris.
Stayed 2 nights in Feb 2022
Response from isabelle on 4 Mar 2022
Thank you very much !!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from isabelle on 6 Jan 2022
Thank you

6/10 Okay

Emily

Liked: Cleanliness, staff & service
While I likely wouldn’t go out of my way to stay here again, or refer it to others, it was perfectly sufficient for what I needed for a quick trip. The room was very small (although that is somewhat to be expected) and not the most functional - neither fridge nor safe worked, shower head sprayed all over the bathroom, no place to put your suitcase, etc. There was also a very intense floral perfume odor in the room. But, it was a good location, the staff were incredibly friendly/helpful, and the bed was surprisingly comfortable. Not the right place if you want to spend any time in room, but a good place to lay your head for a night or two.
Stayed 2 nights in Nov 2021
Response from isabelle on 3 Dec 2021
We are very sorry if the hotel was not as you expected. We wih you a merry Christmas!

10/10 Excellent

David F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Stayed 3 nights in Nov 2021
Response from isabelle on 22 Nov 2021
thank you very much

10/10 Excellent

Luis Gerardo

Liked: Staff & service, amenities
.
Stayed 3 nights in Oct 2021
Response from isabelle on 22 Nov 2021
Thank you

10/10 Excellent

anne

Stayed 1 night in Oct 2021