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Reviews of citizenM Paris la Défense

4 out of 5
citizenM Paris la Défense
194 Jardin de l Arche, Nanterre, Hauts-de-Seine

Reviews

9.2

Wonderful

Rating 10 - Excellent. 687 out of 1001 reviews" "
Rating 8 - Good. 246 out of 1001 reviews" "
Rating 6 - Okay. 39 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gideon Charl Van der

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice area and close to the Metro to get to Paris and Versailles
Stayed 3 nights in May 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience for Taylor swift concert! Best location to stay for the la defense arena! Bed is big and super comfy and the food at canteen m is really good! Highly recommend!!!
Stayed 2 nights in May 2024
Response from Trish on 19 May 2024
Hello citizen Megan,Thank you so much for your feedback and kind words!Looking forward to welcoming you back with pleasure.kindly,citizen Tricia

10/10 Excellent

Geneya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to see a concert at the Arena. Staff we super friendly and helpful.
Stayed 1 night in May 2024
Response from Tricia on 17 May 2024
Hello citizen Geneya,Thank you so much for your feedback!! It was a pleasure to have you and we look forward to welcoming you again soon.Kindly,Citizen Tricia

10/10 Excellent

Kaatje

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to a concert at the arena, so it was absolutely as convenient as it could be. We watched the crowds dwindle and then walked over (it took one minute). The room was terrific, and the hotel food (we order pizza after the concert) was yummy and fast. So glad we stayed here
Stayed 1 night in May 2024
Response from Tricia on 17 May 2024
Hello citizen Kaatje,thank you so much for sharing with us about your stay. We ar so happy to hear that you enjoyed your overall experience and look forward to welcoming you again soon.Kindly,Citizen Tricia

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place overall. Staff was super friendly. The room was teeny and the bathroom setup was odd.
Stayed 1 night in May 2024
Response from Tricia on 18 May 2024
Hello citizen,Thank you so much for your feedback!Looking forward to welcoming you again soon

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and helpful! Literally right across the street from the arena which was exactly what I wanted. The breakfast was also delicious.
Stayed 1 night in May 2024
Response from Trish on 17 May 2024
Hello citizen Sinead,Thank you for your feedback!We really appreciate tha you took the time to share with us about your stay.Kindly,Citizen Tricia

10/10 Excellent

Matt, Lake Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean and modern hotel. The provided iPad controls EVERYTHING in the room. Best Hotel to stay at if you go to La Defense Arena. 7mn walk to the metro line 1 which can bring you easily to the heart of Paris within 20/25mn!
Stayed 2 nights in May 2024
Response from Trish on 17 May 2024
Thank you citizen Matt for your feedback!Looking forward to welcoming you again soon

10/10 Excellent

Cindy

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Trish on 18 May 2024
Thank you citizen cindy

10/10 Excellent

Aleiyah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its was amazing
Stayed 1 night in May 2024
Response from Trish on 17 May 2024
Thank you citizen Aleiyah

10/10 Excellent

Allegra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about the kind, welcoming, helpful, and incredible staff at Citizen M La Defense. Every person who helped us went above and beyond in their hospitality and kindness. Nicholas, Marc, Trish, edeneide and truly everyone we interacted with was incredible. They helped us feel welcome and were so kind to my daughter. Thank you again for an amazing stay.
Stayed 3 nights in May 2024
Response from Trish on 17 May 2024
Hello citizen Allegra,Thank you so much for your kind kind words!!!It was our pleasure to host you and we look forward to welcoming you again soon.Kindly,Citizen Tricia

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the same courtyard as La Défense Arena so you can exit the arena, have a drink or nosh at Billy Billy’s next door and stumble into your bed at Citizen M! Bedding was dreamy, the iPad controlling room temp, shades and lights easy to use. Yes, it’s a compact room, perfect for solo traveler or a couple with not a lot of luggage. The staff is amazing, this will be my new home base when I’m staying in Nanterre or La Défense.
Stayed 2 nights in May 2024
Response from tish on 18 May 2024
Hell citizen Amy,Thank you for sharing with us about your stay. We are happy that you enjoyed your overall experience and look forward to welcoming you again soonKindly,Citizen Tricia

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
I wish I was staying for two nights!! I love the unique style and atmosphere - the staff are very attentive and caring. I was here for the Taylor Swift concert and I appreciated how the lobby played Taylor and gave guests a Swiftie-fied, handwritten welcome card. The room was spotless, the bed very roomy and comfortable. I ordered my dinner
Stayed 1 night in May 2024
Response from Trish on 18 May 2024
Hello citizen Celine,Thank you so much for your kind words!Looking forward to welcoming you again soon.Kindly,citizen Tricia

8/10 Good

Mydee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Bahador

Travelled with family
Liked: Amenities
Every single thing was fantastic. Definitely I will comeback to this hotel!
Stayed 4 nights in Dec 2023
Response from Nelle on 28 Dec 2023
Hello Bahador,Thank you for telling us about your stay! We are extremely happy to learn that you enjoyed your stay with us! We are very happy to know that you enjoyed our barista coffee and our team! We will make sure to pass your kind words to them! Looking forward to having you back again with pleasure!Our best and Kind Regards,

8/10 Good

Jeff

Stayed 4 nights in Dec 2023

10/10 Excellent

ezer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great stay
Stayed 3 nights in Nov 2023
Response from Nelle and CitizenM PLD on 28 Dec 2023
Hello Ezer,Your review warms our heart! Thank you for loving the concept of our hotel and staff. We can't wait on welcoming you again!Cheers,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel modern and clean. Room quite small bit has eveything tou need. Staff helpful and friendly. Conviently located for La Defense Arena. Limited selection of bars and restaurants in the immediate area but large Westfield centre close by with greater selection.
Stayed 1 night in Dec 2023
Response from Nelle and CitizenM PLD on 28 Dec 2023
Hello Chrsitopher,Thank you for staying with us and for the feedback. We are happy you enjoyed your stay with us and found our staff very helpful. Please do not hesitate to reach out to us if you have additional comments about your stay. Hoping to have you again soon with us in the future.Until then, Stay safe and Happy Holidays!Cheers,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

John

Stayed 2 nights in Oct 2023

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
One of my prefered hotel room ever. Room temperature easy to adjust, and fast to react. Very quiet. Great sky view from the bed every thing controlled bed (ligth, temperature, curtain, window shade…
View from 7th floor.
Stayed 2 nights in Oct 2023

10/10 Excellent

C

Stayed 1 night in Sep 2023

6/10 Okay

George

Business traveller
Liked: Cleanliness, room comfort
Modern but small
Rooms are small. Just big enough for 1 or 2 at a push. Modern design ie most stuff is controlled by a (broken) ipad, but who needs it fir a room so small you can earily reach all the switches. I dont want a manual with my hotel room. Sink in the main room as shower room is to small for it. Coloured led lighting in the bathroom just makes your skin look a funny colour when trying to shower.
Stayed 1 night in Sep 2023

8/10 Good

Julien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for solo travelers
Great concept. Very small room but extremely clean, well equipped, modern and comfortable. Perfect for solo travelers.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marjanee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff here. The room and bathroom is very very small, but very clean and modern. Super cute restaurant/bar/common area. Didn’t enjoy the food much but the drinks were good. 10 minute walk from the metro. Would definitely stay here again
Response from Tricia on 30 Jul 2023
Thank you for having taken the time to tell us about your stay. We're really glad that you had a great experience with us!We cannot wait to welcome you again soon!Until then, safe travels, citizen Tricia & citizenM team

10/10 Excellent

Salah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience, the modern setting with full automation is impressive. Amazing staff!
Stayed 1 night in Jul 2023
Response from Tricia on 30 Jul 2023
Hello citizen salahThank you for taking the time to write to us. We're happy to read that our team was so helpful, we have passed on your kind words to them. We do hope we can welcome you back again with us soon! In the meantime, safe travels, Citizen Tricia

10/10 Excellent

Nadezda, Bromley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
That was the best hotel we have ever stayed, literally. Even though we travelled across 40 countries and stayed in posh hotels,I am taking my hat off for this one. The service, the room, the staff, the breakfast, the design of the hotels, books in the lobby - everything and everyone was so accommodating. Thank you!!!!!!!!
Stayed 2 nights in Jun 2023

10/10 Excellent

Jigish

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very helpful and caring.
Stayed 3 nights in Jun 2023

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

NATALIE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is amazing the location was perfect accessible yet away from too much of the traffic congestion. Only issue for me was getting luggage to and from door… reception area is not the most accessible
Stayed 5 nights in May 2023

8/10 Good

Haroon, SAN Ramon

Liked: Staff & service
Stayed 2 nights in May 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and the location was perfect for the event I attended at the La Defense Arena.
Stayed 1 night in May 2023

8/10 Good

Gattis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GATTIS
Great visit
Stayed 5 nights in May 2023

10/10 Excellent

Jeanette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing!!! Would highly recommend.
Stayed 2 nights in May 2023

4/10 Poor

Stephen

Stayed 2 nights in May 2023

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

OMNIYAH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for pepol happy all day
Every thing is ok l like the design hotel
Stayed 1 night in Mar 2023

10/10 Excellent

Lynne, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facilities, staff was amazing and so helpful. We ate here quite often as it was convenient but the food was also great. Rooms were comfortable and modern.

10/10 Excellent

Latosha, Suwanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and thr hotel has amazing coffee. The location is convenient located close to transportation, dining options, a grocery store (Auchan) and a large shopping mall.
Stayed 8 nights in Jan 2023

10/10 Excellent

Lynne, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay. Staff did everything they could to make our stay great.
Response from Remi and The CitizenM team on 15 Jan 2023
Hey Lynne, thank you for taking the time to give your opinion. I'm very happy to hear that the team went above and beyond so you could have a wonderful stay with us. I wish you a great day ahead and will be happy to welcome you again very soon.Best wishes

10/10 Excellent

oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Response from Remi and The CitizenM team on 15 Jan 2023
Hey Oliver, thank you for giving your opinion. I'm thrilled to read that everything went well for you with us.Best wishes

8/10 Good

Rafael Ramos

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and smiley people
Everything was perfect, from the day one until the end The location help me to move and visit what ever i want abd whenever I want because it's close to the metro and transportations The room service is something you choose however you want The iPad idea was so cool and creative You can control all of the room, light, service room,TV, Windows, ( try to st the alarm from the tablet it was so cool 😎) And the friendly staff they have a Make the place perfect 😊 Thanks again and of course i highly recommend fir anyone looking for something different than normal hotel. I will come back 😌
Stayed 3 nights in Dec 2022

6/10 Okay

paul

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
lift out of order - never received invoice
Stayed 2 nights in Sep 2022

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, comfortable bed

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in La Defense district. Good staff, restaurant is great for breakfast.
Stayed 5 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back again!
I have stayed in 3 CitizenM hotels in Paris before. I like each of them. The bed was big and comfy. The view from the room was very nice. I like the mood lights that you can set in the room. The door lock was very thoughtful too. The room was very spacious. You just feel very safe and cosy in the room. The facilities in the room were great. The fridge was very useful. What I dont like is that there was no kettle in the room, and there was no teabag, or coffee available in the room. You can get them at the bar but are not free, unless you have breakfast there. But it's still inconvenient to keep going to the bar to get hot water. Most of the staff were very nice. I encountered 1 that gave rather odd response to a request for more toilet paper. The walk from the metro to the hotel was slightly longer than I expected. But it's not too bad. La Defense is actually not too far from the centre. Because RER was very quick and convenient.
Stayed 9 nights in Oct 2022

10/10 Excellent

IM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Great service
Stayed 2 nights in Sep 2022

10/10 Excellent

Yaki

Stayed 3 nights in Sep 2022

10/10 Excellent

Derick R, Montgomery

Stayed 6 nights in Aug 2022