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Reviews of The Galaxie

4 out of 5
The Galaxie
180 Banbury Road, Oxford, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 161 out of 253 reviews" "
Rating 8 - Good. 63 out of 253 reviews" "
Rating 6 - Okay. 15 out of 253 reviews" "
Rating 4 - Poor. 10 out of 253 reviews" "
Rating 2 - Terrible. 4 out of 253 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Roderick, Woodinville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and very quaint!
Stayed 3 nights in Mar 2024

8/10 Good

Alyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating the entrance so it was a bit messy
Stayed 1 night in Apr 2024

10/10 Excellent

Samson

great
Stayed 1 night in Apr 2024

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The rooms are a little small and tight and the walls are superrr thin; you can hear everything going on above & beside you. But, overall cute property and walkable distance to everything.
Stayed 15 nights in Mar 2024

6/10 Okay

Martin

Travelled with partner
Liked: Staff & service
Poor value for money, not sure how this place rates four stars.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shervan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stuffs, very helpful. Live the design and sensitive interior arrangements!
Stayed 1 night in Apr 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and comfortable stay. Would stay again if in town!
Stayed 1 night in Mar 2024

10/10 Excellent

Niall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience from beginning to end, parking was easy and not badly priced for Oxford. Reception staff were enquiring, gracious and very helpful and made us feel very welcome. Bed was comfy, room was adequate in size, bathroom a little cramped but served it's purpose and the shower was great. Breakfast was well worth upgrading to, excellent service and freshly cooked hot breakfast items and specific things (someone ordered an omelette) made to order. Coffee was good and rather punchy, checkout was easy. Would definitely stay here again and would recommend to others. Well done to all the team at Galaxie - a great overnight stay, thankyou so much.
Stayed 1 night in Mar 2024

10/10 Excellent

Wade, Notting Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful family run hotel. Fantastic cake and perfect for a visit to Oxford
Stayed 1 night in Mar 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from The Galaxie on 29 Feb 2024
Thank you Marcus!

10/10 Excellent

Sheila

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved everything about the property and hosts and staff, were wonderful. Friendly and helpful. Breakfast really fantastic value and great. Enjoyed and appreciated the quirky decor and would stay here again. Thoroughly recomend to anyone.
Stayed 2 nights in Feb 2024
Response from The Galaxie on 29 Feb 2024
Hello Sheila and thank you so very much for the kind words. We look forward to welcoming you back in the future!Kind regards,The Galaxie Team

10/10 Excellent

OLIVER

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Feb 2024
Response from The Galaxie Team on 16 Feb 2024
Well, as they say, 'cleanliness is next to Godliness'. Many thanks for the 5/5 rating, Oliver!

8/10 Good

Matt

Liked: Staff & service, property conditions & facilities
Decor was pleasant, room spacious, if not completely cleaned. Disappointed that the bar closed at 10, even fo residents.
Stayed 1 night in Feb 2024
Response from The Galaxie Team on 16 Feb 2024
Thanks for taking the time to leave a review, Matt. We look forward to welcoming you back in the future!

10/10 Excellent

Flora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and the breakfast was quite good. A bus stop is just outside the property and the transportation is convenient. There are groceries and restaurants near by.
Stayed 2 nights in Dec 2023
Response from Sam on 30 Jan 2024
Hello and thank you for the 5/5 rating!Many thanks,The Galaxie Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Charming
Charming inn/hotel. Breakfast and service overall were great. Decor very eclectic and stylish but could use a bit of a refresh in some areas. Would stay again.
Stayed 2 nights in Jan 2024
Response from Sam on 30 Jan 2024
Hello,Thank you for taking the time to leave such a great review!The Galaxie Team

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous boutique hotel. Hotel team really lovely 😊
Stayed 1 night in Dec 2023
Response from Sam on 30 Jan 2024
Hello Julie and thank you so much for the 5/5 rating and lovely feedback!Kind regards,The Galaxie Team

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with friendly and helpful staff
Stayed 1 night in Dec 2023
Response from Sam (General Manager) on 21 Dec 2023
Thank you so very much for the 10/10 review, Alexandra!

6/10 Okay

Margaret

Liked: Cleanliness
Disliked: Property conditions & facilities
Very convenient for me. Clean , quiet, comfy bed gave me a good nights sleep . Good shower room and toiletries. Arrived at seven car park full no space for me. No one on reception when I arrived or bell to press. Woke up in the morning to smell of bacon in my room windows were closed . Decided to open window for fresh air only to see large air extractor below emitting steam presumably from the kitchen Knock on door at 9.30 in the morning from staff stating they wanted to clean room . No one on reception when I gave in key and left
Stayed 1 night in Dec 2023
Response from Sam (General Manager) on 21 Dec 2023
Hello Margaret and thank you for taking the time to write such a precise and helpful review. We're very happy to hear that you found the hotel to be clean, quiet, comfortable and convenient! As a small, family-run business, we do our best but don't always get it right. The breakfast smell does make its way into some of our rooms in the morning (some enjoy it, some don't). Thank you again for the feedback and we look forward to welcoming you back in the future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great about the Galaxie - wonderful breakfast, lovely environment and very friendly and accommodating staff
Stayed 3 nights in Dec 2023
Response from Sam (General Manager) on 21 Dec 2023
Thank you, thank you and thank you!We look forward to welcoming you back in the future.

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam (General Manager) on 21 Dec 2023
Thank you so very much, Colin!

8/10 Good

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quirky property. Room was nice and bathroom excellent. Bed comfortable but pillows not nice. Heating system constantly clunking through the night which resulted in a poor nights sleep.
Stayed 1 night in Dec 2023
Response from Sam (General Manager) on 21 Dec 2023
Hello Claire and thank you for taking the time to leave a review and for the constructive feedback. It is appreciated and very helpful.Kind regards,The Galaxie Team

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay, team couldn’t be more helpful. Spacious room, fantastic breakfast. Lovely to stay in an independent rather than chain. Will definitely return.
Stayed 1 night in Nov 2023
Response from The Galaxie Team on 28 Nov 2023
Thank you so very much for your kind words and 5/5 rating! Warmest regards,The Galaxie Team

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from The Galaxie Team on 28 Nov 2023
Thank you!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Not a king sized bed and certainly not a superior room. Average at best. Very dusty with cobwebs Fan didn’t work nor the controls for velux windows Lighting was awful and no dressing table. Room was very hot and thermostat didn’t seem to work- if it did, there were no instructions and it was not simple to operate. Opened the side windows but the blind rattled all night. Pillows were thin. The shower ran half hot and half cold out of the same head at the same time which made it very uncomfortable. The room stank of fried food in the morning due to the kitchen being below. TV didn’t have solid internet connection so couldn’t watch Netflix. This should have been an £80 room. Get far far better from a travelodge. Shame because we had saved for a special treat and felt truly disappointed.
Stayed 1 night in Nov 2023
Response from The Galaxie Team on 28 Nov 2023
Hello and thank you for taking the time to leave your review. I'm so incredibly sorry to hear of your disappointment in our hotel. We all work so very hard to provide the best service we can and would therefore like to remedy the situation. If you would be so kind as to contact the hotel directly, my team and I will do our best to take care of things. Kind regards,SamGeneral Manager

6/10 Okay

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Slamming of doors was biggest issue. Are soft close doors not a thint? Bed was tiny and room was very hot. Nice hotel but definitely not a 4 star
Stayed 1 night in Nov 2023
Response from The Galaxie Team on 18 Nov 2023
Thank you for taking the time to leave a review. We're forever improving and any feedback such as this is taken very seriously.Kind regards,The Galaxie Team

8/10 Good

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff on check-in. I stayed in room 302 which was a large double room at the back of the property. The bed was extremely comfy and it was lovely and quiet. There is a bus stop right out the hotel which is convenient for catching the bus into the city centre.
Stayed 1 night in Nov 2023
Response from The Galaxie Team on 18 Nov 2023
Hello Alison and thank you for leaving such a lovely review. We look forward to welcoming you back in the future!Kind regards,The Galaxie Team

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel in a perfect location with frequent bus services to the centre from an adjacent stop. The room was modern with a lovely bathroom and decent shower. Breakfast set us up for a day of exploring Oxford's museums and the staff were really welcoming. Parking available on site and a nice garden area too.
Stayed 2 nights in Oct 2023
Response from The Galaxie Team on 11 Nov 2023
Thanks for taking the time to write such a thoughtful review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
This was my second stay at this hotel. The decor had been recently updated and is now very stylish. The bed was comfortable and the room spacious and clean. I had an early morning online business meeting during breakfast service hours and would have appreciated ten minutes of flexibility with the breakfast time so I could get some breakfast which was already paid. However the front desk didn’t respond positively to this request which was disappointing. When I went down early (6:45am) the breakfast server was very helpful and made me coffee and toast.
Stayed 1 night in Oct 2023
Response from Sam - General Manager, The Galaxie on 11 Nov 2023
Thank you for your helpful review. I'm sorry to hear that your experience with the front desk wasn't positive and I will pass that on to the rest of the team as customer service is something we pride ourselves on. I'm very glad to hear the breakfast server was more helpful. Kind regards,Sam

8/10 Good

chung siok

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Galaxie Team on 18 Nov 2023
We appreciate your rating, Chung.Kind regards,The Galaxie Team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a very individule style, you could say bo-ho chic, but whoever created the interior look has attention to they're overal taste, so everything seems to work. Had a very pleasant stay.
Stayed 2 nights in Oct 2023
Response from The Galaxie Team on 11 Nov 2023
Thank you so much for your kind words!

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Galaxie Team on 18 Nov 2023
Thank you so very much! Kind regards,The Galaxie Team

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Galaxie Team on 18 Nov 2023
Thank you for giving us 10/10! Kind regards,The Galaxie Team

10/10 Excellent

peter, NORTH FORT MYERS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with a great location -- perfect to get a bus into the center of town . The staff were all exceptionally friendly and helpful . Will definitely stay here again .
Stayed 2 nights in Sep 2023
Response from The Galaxie Team on 11 Nov 2023
Thank you for those kind words and we look forward to welcoming you back in the future!

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly hotel and staff. Great breakfast. Would definitely stay again.
Stayed 2 nights in Sep 2023
Response from The Galaxie Team on 18 Nov 2023
Sorry it took a while, but we just wanted to say thank you for the 5/5 review.Kind regards,The Galaxie Team

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, has character, clean, good customer service
Stayed 1 night in Sep 2023
Response from The Galaxie Team on 18 Nov 2023
Thank you for the kind words.Kind regards,The Galaxie Team

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Clive

Stayed 1 night in Aug 2023

6/10 Okay

Wing Yu

Liked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Location was good
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite near dining options but outside the thick of Oxford. Grocery and drug store an easy walk away. The available breakfast is a very nice and affordable option I took advantage of most days.
Stayed 6 nights in Jul 2023

8/10 Good

geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Japheth

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Room not nearly as spacious or as well appointed as advertised in the pictures. Very poor soundproofing both internally between rooms/floors and externally to the road. More like a backpackers lodge.
Stayed 4 nights in Jul 2023

10/10 Excellent

Ivan

Stayed 1 night in Jul 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful boutique hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Daniela

Stayed 2 nights in Jul 2023

4/10 Poor

Christian

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smelly one star hotel
Smelly hotel with tiny beds. Men at the the front desk didn’t care and couldn’t care about his job. Had to carry luggage 3 floors without help and No one seem to care. Hotel is far from downtown this more of a one star hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great little boutique hotel. Very relaxed vibe and fantastic staff. My concern would be no mini bar fridge which was a small inconvenience, but otherwise no complaints loved it.
Stayed 1 night in Jul 2023

10/10 Excellent

daniel

Stayed 1 night in Jul 2023

6/10 Okay

Valentina

Rooms on this site are cheaper so you'll be put in the worst room in the house!
Stayed 1 night in Jul 2023