Standard Room, 2 Queen Beds, Non Smoking | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews of Best Western Ottumwa Inn & Suites

3 out of 5
Best Western Ottumwa Inn & Suites
2813 N Court Street, Ottumwa, IA

Reviews

6.8
Rating 10 - Excellent. 135 out of 568 reviews" "
Rating 8 - Good. 170 out of 568 reviews" "
Rating 6 - Okay. 99 out of 568 reviews" "
Rating 4 - Poor. 77 out of 568 reviews" "
Rating 2 - Terrible. 87 out of 568 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Room was quiet and can be darkened so you get the sleep you need. Serves hot breakfast, didn’t see the indoor pool being used by anyone. Service is friendly. Hotel is more business focused than family focused since not much within walking distance to do/see.
Stayed 1 night in May 2024
Response from SOWMYA on 26 May 2024
Thank you so much for your feedback! We're delighted to hear that you had a pleasant stay and appreciated the quiet, darkened room for a good night's sleep. It's great to know that you enjoyed our hot breakfast and found our service friendly.We understand that our hotel caters more to business travelers, and we appreciate your observation. While we aim to provide a restful and efficient environment for our business guests, we also strive to ensure all our guests, including families, have a comfortable stay. We're sorry to hear you didn’t find much within walking distance; our front desk is always happy to provide recommendations for local attractions and activities that might interest you.Regarding the indoor pool, we appreciate your feedback and will look into ways to enhance its appeal to ensure all our guests can enjoy it.Thank you again for your review. We hope to welcome you back soon, whether for business or leisure!Best regards,

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Adriana

Stayed 1 night in Apr 2024
Response from sowmya on 26 May 2024
Dear adriana,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a comfortable stay at our property.Ensuring our guests' comfort is always our top priority, and we're glad to know that we succeeded in providing you with a pleasant experience. Your kind words serve as motivation for our team to continue delivering exceptional service to all our guests.We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another comfortable stay in the near future.Warm regards,

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at 7PM and my room was checked in. I went to my room and the door was opened. I hollered out to see if someone was in the room. I did not get response so I went in and my room was not ready. The hotel set me up with another room and when I went into the bathroom it was filthy. The toilet seat had urine all over it and on the floor by the toilet. When I say all over the toilet seat, I mean it looked like a man went to use the bathroom and sprayed urine all over the toilet seat. The room had stains on the desk chair, the ceiling looked like it had water damage, and the front desk floor area had dirt all over it. The breakfast was nothing to write home about especially the overly raw bacon that was served and the breakfast area was a mess with no staff around to clean up. As were checking out, they tried over charging for my room saying that a handicap accessible room should be more. My son-in-law showed them the booking information and they still were trying to say their price was right. They ended up refunding the difference but not without trying to overcharge me. Not impressed with this place and will not stay their again.

2/10 Terrible

Joel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The check in was horrible. I reserved 4 rooms to pay at the property. I asked the lady at the front desk if we could pay separate and she said yes but only separated 1 room and charged my card for the other 3. We checked in at 7pm and 1 room was not ready, my room was dirty, the shower curtain was gross. The front check in was dirty with dirt all over the floor. The pool area seemed well kept at least. Breakfast was alright except for the bacon that was severely undercooked and no one around to keep things whipped up and clean. Went to check out and they tried over charging me for a room. Spent a half an hour trying to explaining to the front desk and even showed him my phone with the reservation and still tried to tell me the room should be more. They finally refunded me the money. Not a great experience and would not stay there again.
Stayed 2 nights in Apr 2024

8/10 Good

Anna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful employees
Stayed 4 nights in Apr 2024

2/10 Terrible

Nicole

Travelled with family
Music blaring in room next to us
Stayed 1 night in Apr 2024
Response from Gm on 25 Apr 2024
Hi Nicole,Thank you for taking a moment to share your experience at Best Western Suites and Inn. We’re glad to hear that you were pleased with our service and found it to be reasonably priced. We hope you’ll visit us again soon and sorry for inconvience

10/10 Excellent

Adriana

Stayed 1 night in Apr 2024

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
I wish they would have done more than just apologize for us finding someone elses lingerie in our bed and also for our microwave not working.
Stayed 2 nights in Apr 2024

10/10 Excellent

Thailyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful . When taking a shower the pipes was making a noise but otherwise room was very clean
Stayed 1 night in Mar 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place Even park truck on side. Very good if a truck driver want to stay
Stayed 2 nights in Mar 2024

8/10 Good

Steve

Business traveller
It’s clean and friendly staff. Very nice room.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
Decent room for decent price. Just needed a place to sleep for the night. Breakfast was typical fare.
Stayed 1 night in Feb 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

Robert

Disliked: Cleanliness, room comfort
Absolutely disgusted
The bed was the most uncomfortable bed I've ever slept on. I had a 2 day reservation and the clerk deactivated the key cards after 1 night. Not a big deal but very inconvenient. The breakfast food was absolutely horrible. Sugar free syrup for the waffle was gross and the uncooked or microwave bacon could absolutely get someone sick. I could go on and on. Would NOT recommend this hole to anyone.
Stayed 2 nights in Feb 2024

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back
We booked a room for the night because we had just got married. The hotel was nice and the rooms were clean. We didn’t eat breakfast but noticed they had fresh fruit which is always a plus. The woman at check in was pleasant. The only d negative thins we encountered was that the elevator smelled, but I believe someone has snuck a smoke in there. I would stay here again, in fact we plan to soon. Great price, for a great stay.
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great! Only thing we was unsatisfied on was the beds are harder than we would of liked.
Stayed 1 night in Feb 2024

10/10 Excellent

Leonika

Stayed 3 nights in Jan 2024
Response from SOWMYA on 23 Jan 2024
Hi Leonika,Thank you for taking the time to review your stay at Best Western Suites and Inn. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here at Best Western Suites and Inn.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Stay
The property was very nice. The room was comfortable and clean. Check in was smooth and the front desk personnel was very pleasant and helpful.
Stayed 1 night in Dec 2023
Response from sowmya on 25 Dec 2023
Hi,thank you for the rating. It’s our pleasure to serve amazing guest like you. Have a great day, and stop by soon.

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sowmya Chowdary on 17 Dec 2023
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Best Western Suites and Inn. We thought you might be interested to learn that we also offer additional service. We hope you’ll visit us again soon.

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For the exceptionally low cost, it was a great value. I would stay there again.
Stayed 1 night in Dec 2023
Response from Sowmya Chowdary on 17 Dec 2023
hi roger,Thank you for taking a moment to share your experience at Best Western Suites and Inn. We’re glad to hear that you were pleased with our service and found it to be reasonably priced. We hope you’ll visit us again soon.

8/10 Good

Chester

Stayed 3 nights in Dec 2023
Response from Sowmya on 17 Dec 2023
Hi Chester,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Best Western Suites and Inn. We thought you might be interested to learn that we also offer additional service. We hope you’ll visit us again soon.

10/10 Excellent

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk workers are exceptionally friendly and helpful (both morning worker and late night worker).
Stayed 1 night in Dec 2023
Response from sowmya chowdary on 9 Dec 2023
hi angela,Thank you for taking a moment to share your experience at Best Western Suites and Inn. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Nice, clean, simple room.
Stayed 1 night in Nov 2023
Response from sowmya chowdary on 9 Dec 2023
hi bradley,Thank you for sharing a review of your recent experience. Our team here at Best Western Suites and Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Kristina, Santa Clarita

Stayed 1 night in Nov 2023
Response from sowmya on 17 Dec 2023
Thank you for taking the time to review your stay at Best Western Suites and Inn. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here at Best Western Suites and Inn.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sowmya on 30 Nov 2023
Thank you for your review, Jason. We're happy to hear that your room experience met your expectations and you enjoyed our great location. We look forward to hosting you again in the future. Safe travels!

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Nov 2023
Response from sowmya chowdary on 9 Dec 2023
hi Rebecca,Thank you for choosing us for our service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Suites and Inn, in the future.

10/10 Excellent

Juanita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from sowmya chowdary on 9 Dec 2023
hi juanita,Thank you for posting your positive review. At Best Western Suites and Inn,we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner. We look forward to welcoming you back soon.

8/10 Good

Remedios

Stayed 1 night in Nov 2023
Response from sowmya chowdary on 9 Dec 2023
hi remedios,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Best Western Suites and Inn. We thought you might be interested to learn that we also offer additional service. We hope you’ll visit us again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and prices
Stayed 3 nights in Nov 2023
Response from sowmya on 9 Dec 2023
hi jose,Thank you for sharing this positive review. We appreciate our location here in ottumwa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood

10/10 Excellent

Maria

Stayed 1 night in Nov 2023
Response from Sowmya on 30 Nov 2023
Maria, Thank you for staying at the Best Western. We love to see you again. Thank you

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from sowmya on 9 Dec 2023
hi James,Thank you for sharing a review of your recent experience. Our team here at Best Western Suites and Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Good

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the staffs kindness!
Stayed 5 nights in Oct 2023
Response from general manager on 9 Dec 2023
Hi Rodney,Thank you for your great review. At Best Western Suites and Inn we work hard to offer high-quality service to every guest. We made sure to share this feedback with our staff to give the recognition that they deserves. we are delighted to hear your feedback.

4/10 Poor

Will

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from SOWMYA on 9 Dec 2023
hi Will,Thank you for choosing us for service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Suites and Inn in the near future.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from general manager on 17 Dec 2023
Jason, thank you for your review! I’m so glad to hear that you enjoyed our service. We’re always looking for ways to improve the experience at our Best Western Suites and Inn, but it’s great to know that we are on the right track.Let me know if there is anything else we can do to make your next visit even better.

8/10 Good

Dennis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from sowmya on 17 Dec 2023
Hi Dennis,Thank you for choosing us for our service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Suites and Inn in the future.

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Staff extremely helpful and friendly. Breakfast is delicious!
Stayed 1 night in Oct 2023
Response from sowmya on 17 Dec 2023
Hello Tamara,Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our service. Our team here at Best Western Suites and Inn works hard to deserve your loyalty. You are so kind and very friendly with us during your stay. I am looking forward to seeing you again

10/10 Excellent

Yohanes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good about this hotel
Stayed 2 nights in Oct 2023
Response from general manager on 17 Dec 2023
Hi Yohanes,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Best Western Suites and Inn. We thought you might be interested to learn that we also offer additional service. We hope you’ll visit us again soon.

8/10 Good

Shemi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Oct 2023

10/10 Excellent

Angela

Stayed 1 night in Sep 2023

10/10 Excellent

Tojar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023

10/10 Excellent

randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people running this hotel. Good people
Stayed 4 nights in Sep 2023

6/10 Okay

Maria

Stayed 1 night in Sep 2023

8/10 Good

Richard

Liked: Staff & service, room comfort
A little bit of construction dust isn’t a proble…
The hotel is undergoing renovation and there was construction debris being dealt with….. The morning breakfast was very nice. The room and bed were excellent in spite of the construction…. Cars were covered with dust in the parking lot…
Stayed 4 nights in Aug 2023

10/10 Excellent

greg

Travelled with family
Good place for the price.
Stayed 3 nights in Aug 2023

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is being renovated. We were in s room that has been uphfr
Stayed 1 night in Aug 2023

2/10 Terrible

Gebriala

Stayed 2 nights in Aug 2023

4/10 Poor

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023