Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Reviews of Best Western Plus Ottawa Downtown Suites

2.5 out of 5
Best Western Plus Ottawa Downtown Suites
377 O'Connor St, Ottawa, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 570 out of 1000 reviews" "
Rating 8 - Good. 363 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020
Response from Jenn Lytle, Front Office Manager on 6 Oct 2020
Hello! We are thrilled to see your stay was a 5 out of 5! Thank you for taking the time to rate our hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Jenn Lytle, Front Office Manager on 6 Oct 2020
Wow, thank you for your 10 out of 10 rating! We are pleased you enjoyed your stay

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and staff were accommodating. Parking was convenient
Stayed 3 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 1 Oct 2020
Hello, thank you for rating your experience 5 out of 5! We are pleased you enjoyed your stay with us.

8/10 Good

VAlentino, Sudbury

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints had a safe and nice time. Room was good
Stayed 3 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 29 Sept 2020
Hello Valentino, we are glad you enjoyed your stay. Thank you for your review.

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous
Extremely clean
Stayed 1 night in Sep 2020
Response from Jenn Lytle, Front Office Manager on 29 Sept 2020
Hello Abraham, we are pleased that you enjoyed your clean room. Thank you for sharing your experience with us.

10/10 Excellent

Howard, Monkton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean good service spacious room close to everything
Stayed 3 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 22 Sept 2020
Hello Howard, we are glad you enjoyed your clean room and the hotel's convenient location. Thank you for your feedback.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Jenn Lytle, Front Office Manager on 22 Sept 2020
Hello, thank you for your rating!

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 22 Sept 2020
Thank you for taking the time to rate your experience!

10/10 Excellent

Juan, Montreal

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All clean, nice room. Bed comfortable, great service.
Stayed 1 night in Sep 2020
Response from Jenn Lytle, Front Office Manager on 22 Sept 2020
Hello Juan, thank you for your review! We are pleased you had a comfortable stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Sep 2020
Response from Jenn Lytle, Front Office Manager on 18 Sept 2020
Hello, thank you for your comment and rating! We a glad you enjoyed your stay

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Jenn Lytle, Front Office Manager on 17 Sept 2020
Hello, thank you for taking the time to share your experience!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 17 Sept 2020
Hello Kevin! Thank you for your rating!

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from Jenn Lytle, Front Office Manager on 17 Sept 2020
Hello, thank you for your 5 out of 5 rating! We are thrilled that you enjoyed your stay

10/10 Excellent

PERCY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 17 Sept 2020
Hello Percy, we are thrilled to see your 10 out of 10 rating!

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 17 Sept 2020
Hello, thank you for sharing your experience with us!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 17 Sept 2020
Hello Jessica, thank you for your 10 out of 10 rating!

8/10 Good

Tolu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 10 Sept 2020
Hello Tolu, thank you for taking the time to rate your experience

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bathroom door knob was faulty. If you close it once from outside you cannot open it. Refrigerator had a coil which can hurt someone.
Stayed 3 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 10 Sept 2020
Hello, thank you for bringing these items to our attention so that we can follow up with our maintenance team. We appreciate you taking the time to let us know.

10/10 Excellent

George

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 7 Sept 2020
Hello George, we appreciate you taking the time to rate our hotel! We are pleased you enjoyed your experience

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 7 Sept 2020
Hello, thank you for rating our hotel 5 out of 5! We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 7 Sept 2020
Hello, thank you for your rating!

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 7 Sept 2020
Hello, thank you for taking the time to rate your experience with us!

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 14 Sept 2020
Hello, thank you for taking the time to rate our hotel!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Jenn Lytle, Front Office Manager on 7 Sept 2020
Hello Karen, thank you for your 10 out of 10 rating!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 14 Sept 2020
Hello, thank you for sharing your rating with us!

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Jenn Lytle, Front Office Manager on 4 Sept 2020
Hello! Thank you for your 5 out of 5 rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Jenn Lytle, Front Office Manager on 3 Sept 2020
Hello, thank you for taking the time to share your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Jenn Lytle, Front Office Manager on 3 Sept 2020
Hello, we appreciate you sharing your rating with us!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy face.
Fabulous check-in. Super friendly staff. Garage was small, but well kept. I'd like to see low-flush toilets.
Stayed 1 night in Aug 2020
Response from Jenn Lytle, Front Office Manager on 1 Sept 2020
Hello! We are glad to see your happy face!! Thank you for your review

10/10 Excellent

Shawna, Waterloo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot. Clean and well maintained. Friendly staff. Rooms are spacious and kitchenette is a nice feature. Location is close to walk to everything. Would stay here again for sure!
Stayed 2 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 1 Sept 2020
Hello Shawna, thank you for the 5 out of 5 review! We are pleased you enjoyed our walkable location and well equipped rooms. We look forward to welcoming you back.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Jenn Lytle, Front Office Manager on 1 Sept 2020
Hello Kevin, thank you for your 10 out of 10 rating!

8/10 Good

Alfred

Travelled with family
Liked: Cleanliness, staff & service
Overall a good choice for the price
Rooms are fine, clean, average size, well equipped. Service and breakfast was very limited due to covid. Air conditioning very loud. Halls needed some vacuuming Location is good but not within walking distance from main down town
Stayed 3 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 1 Sept 2020
Hello Alfred, we are glad that you felt your stay was good value. Thank you for sharing your feedback with us

10/10 Excellent

Samara, Montreal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay. Great location! Great staff!! Definitely would come back again! They were accommodating to my babies and their needs of having a infant bed and let me borrow their high chair !! It was nice considering Covid and restrictions ! However my only slight disappointment was the breakfast. I was under the impression would be breakfast that we could pick from however was prepacked however handy(I understand for Covid safety) just for two infants was not ideal so we went out for breakfast instead ! Not a deal breaker but just to be pointed out ! Besides that everything was absolutely perfect and definitely will be coming back again !! We loved it so much we arranged to stay an extra day with hotel !! Definitely highly recommend
Stayed 5 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 31 Aug 2020
Hello Samara, we are thrilled to see that you had an amazing stay with your family! We appreciate your feedback regarding the breakfast as well. Thank you for taking the time to share your review and for recommending our hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent property but not sure why some guest were allowed to check in without face masks/shields.
Stayed 1 night in Aug 2020
Response from Jenn Lytle, Front Office Manager on 31 Aug 2020
Hello, thank you for your review! As per the City of Ottawa bylaw, face coverings are required within the hotel unless there is a medical condition that prevents the wearing of the mask. We are pleased to offer masks complimentary for anyone that does not have their. We appreciate your feedback.

2/10 Terrible

Matee

Travelled with family
Disliked: Staff & service
Stranded with kids
When I came with the kids into the hotel ready to check-in at 10:30 pm I was informed that even though we can pay for the stay with debit the security deposit must be with an active credit card on site. The person at the front desk being unable to help because she was not authorized to take the security deposit from debit, nor cash. We got stranded with no rooms or a place to stay. We eventually found a place that we could stay at the excepted cash for the security deposit. Before you stay make sure you have a valid Credit card for the security deposit or anything like the extra parking fee.
Stayed 3 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 31 Aug 2020
Hello Matee, we are very sorry that we were unable to accommodate you on your trip to Ottawa due to our booking and payment conditions. Thank you for sharing your experience to help others.

8/10 Good

Kim, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Observed all pandemic rules. Clean and comfortable.
Stayed 1 night in Aug 2020
Response from Jenn Lytle, Front Office Manager on 31 Aug 2020
Hello Kim, we are glad you were comfortable during your stay. Thank you for your review.

10/10 Excellent

Marie-Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Jenn Lytle, Front Office Manager on 31 Aug 2020
Hello Marie-Julie, thank you for rating your experience 10 out of 10! We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Jenn Lytle, Front Office Manager on 27 Aug 2020
Hello, thank you for your 5 out of 5 review!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
The property was ok. I was not that pleased the VIP perk was half price for parking. At $ 13 a per day even after the VIP discount is not much of a bargain. I also realized housekeeping wasn't offered due to COVID, but it seemed whoever cleaned it before I came in didn't do a very good job. I noticed a raisin right underneath the bed which was disappointing.
Stayed 2 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 27 Aug 2020
Hello, I appreciate your feedback regarding the VIP perks that we offer so that we can consider improvements for the future. Thank you for letting us know about your room, as this is certainly not commonplace. We will follow up and ensure that we are providing the highest standards of cleanliness for every stay.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Very clean room. Loved the little kitchenette.
Stayed 2 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 22 Aug 2020
Hello, and thank you for your review! We are glad you enjoyed your stay and that the kitchenette was helpful! We hope to see you again soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 22 Aug 2020
Hello, thank you for taking the time to rate our hotel!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 22 Aug 2020
Hello, thank you for taking the time to rate our hotel! We welcome any feedback you can provide regarding your experience. as we value our guests' comments highly.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Jenn Lytle, Front Office Manager on 20 Aug 2020
Hello, we are thrilled to receive your 5 out of 5 rating! Thank you for being our guest

10/10 Excellent

Carmen, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laege suit, kitchen with plates, cutlery, fridge, microwave, 2 TVs, large bathroom with a tub, good location
Stayed 3 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 20 Aug 2020
Hello Carmen, thank you for your review! We are pleased to know that you enjoyed our central location and well equipped suites. We hope to see you again soon!

10/10 Excellent

Lilibeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all restaurants
Due to Covid-19, we didn't expect much. We know there will be a social distancing & we know that our breakfast will be on the go. But I am glad that the front desk advise us to call them if we need something like new towels, soap, etc, and someone will bring it over to our room (however they will leave it in front of your door with the stuff on the plastic bag, so pay attention with the knock as sometimes you won't be able to hear it). You can call them too if you want to deliver your breakfast over to your room. Service? Excellent. There's also another thing that we love about the area...there are a lots of restaurants nearby. The area is very quiet & we were able to sleep well. We were glad that we chose this hotel even if it is a 20 minutes walk to Parliament Hill. Overall, we had a excellent stay.
Stayed 6 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 18 Aug 2020
Hello Lilibeth, Thank you for your detailed review! We appreciate you taking the time to share your experience for other guests and to provide us with your feedback. We are pleased to know that despite the changes at the hotel due to the COVID-19 pandemic, you enjoyed your stay and had everything you needed. We hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Jenn Lytle, Front Office Manager on 17 Aug 2020
Hello, thank you for your 10 out of 10 review! We are thrilled that you enjoyed your stay at our hotel

10/10 Excellent

Ali, Mississauga, ON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, courteous staff, nice and clean room. Will recommend to others.
Stayed 2 nights in Aug 2020
Response from Jenn Lytle, Front Office Manager on 17 Aug 2020
Hello and thank you Ali, your recommendation means the world to us! We appreciate you taking the time to share your experience and are pleased that you enjoyed your stay