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Reviews of Summer Bay Orlando by Exploria Resorts

3.5 out of 5
Summer Bay Orlando by Exploria Resorts
17805 US Highway 192, Clermont, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 2233 out of 4657 reviews" "
Rating 8 - Good. 1362 out of 4657 reviews" "
Rating 6 - Okay. 586 out of 4657 reviews" "
Rating 4 - Poor. 257 out of 4657 reviews" "
Rating 2 - Terrible. 219 out of 4657 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed how accommodating the resort was the attention to detail and all the activities that were available.
Stayed 5 nights in Apr 2024

2/10 Terrible

Theresa

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The day we got there the pool by us was closed, the pool at the bar was closed. The bar did not come take our order we had to go to the bar to place our order and pick up drinks. I did not like the location, when i tried to relocate they told Expedia they would not refund us and let us switch cause they claimed the pools were open. Which clearly they were not. This dish washer did not work correctly in our villa. The water in the showers were way to hot even turned on when on cold. I was not happy at all. I would NOT recommend this resort to anyone. They lied just to get out of letting me move out there resort. There is so much more. I will NEVER be going back again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Petr

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like that they have mini golf, pool, and game room. Their service was good. Also they have beautiful ponds where i can enjoy walking around. I dont see any problem there.
Stayed 7 nights in Apr 2024
Response from Serena Hernandez on 24 Apr 2024
Thank you for your review, we are thrilled you enjoyed the amenities and service as we take great pride in. We look forward to welcoming you back in the future!

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is the first resort we ever went to in Orlando back in 2018. This was our first time back and it was worth coming back for sure! Huge Condo, awesome pools, great beautiful view, and fun for kids
Stayed 7 nights in Apr 2024
Response from Serena Hernandez on 24 Apr 2024
Thank you for taking the time to write a review of our resort. We appreciate your loyalty as a return guest! Glad to hear you and the kids enjoyed the amenities and accommodations. We look forward to welcoming you back in the future!

10/10 Excellent

Douglas

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was very enjoyable
Stayed 4 nights in Apr 2024
Response from Serena Hernandez on 23 Apr 2024
Thank you for your review, we are thrilled you had an enjoyable stay. We hope to welcome you back in the future!

10/10 Excellent

Taide

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I like everything in all
Stayed 2 nights in Apr 2024
Response from Serena Hernandez on 23 Apr 2024
Thank you for your review, we hope to see you again in the future!

10/10 Excellent

Kathy, Cary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was great having adjoining rooms for our family trip.
Stayed 4 nights in Apr 2024
Response from Serena Hernandez on 23 Apr 2024
Thank you for your review. We are thrilled you enjoyed the accommodations. Hope to welcome you back in the future!

10/10 Excellent

jill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property and safe. Very walkable and plenty of things to do on site.
Stayed 3 nights in Apr 2024
Response from Serena Hernandez on 22 Apr 2024
Thank you for your review, We are thrilled you enjoyed the amenities and the safety. We look forward to welcoming you back in the future!

10/10 Excellent

Christian, Royal Palm Beach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this property, I stay here every year fir the past three years.
Stayed 2 nights in Apr 2024
Response from Serena Hernandez on 22 Apr 2024
Thank you for your we appreciate your loyalty as a return guest and are happy you love the resort! Hoping to continue welcoming you back!

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location, excellent staff.
Stayed 2 nights in Apr 2024
Response from Serena Hernandez on 22 Apr 2024
Thank you for your review, we are thrilled you enjoyed the location. We appreciate your kind words regarding our team members as that is service we take great pride in. We hope to welcome you back in the future!

8/10 Good

Kristin Joy

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Serena Hernandez on 23 Apr 2024
Thank you for your review, we hope to see you in the future!

8/10 Good

Walter

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and quiet. Staff was friendly
Stayed 6 nights in Apr 2024
Response from Serena Hernandez on 21 Apr 2024
Thank your for your great review! We appreciate your kind words regarding our team members. We look forward to welcoming you back in the future!

6/10 Okay

Kam Fa

Travelled with family and small children
We saw a huge roach in the unit. There were no cooking pans for cooking.
Stayed 5 nights in Apr 2024
Response from Serena Hernandez on 21 Apr 2024
Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it.

10/10 Excellent

Cinthia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Serena Hernandez on 21 Apr 2024
Thank your for your great review! We look forward to welcoming you back in the future!

10/10 Excellent

LEANN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is lovely. The gardens and ponds are wonderful. It is very natural with different bird species. The accommodations are more than adequate. Great place, have stayed there often. And will be back.
Stayed 7 nights in Apr 2024
Response from Serena Hernandez on 20 Apr 2024
Thank you for taking the time to write a review of our resort. We are thrilled you had a great stay enjoying the amenities and accommodations. We look forward to welcoming you back in the future!

10/10 Excellent

Chadwick

Liked: Cleanliness, property conditions & facilities
It was a fantastic and pleasant stay.
Stayed 3 nights in Apr 2024
Response from Serena Hernandez on 20 Apr 2024
Thank you for your review, we are thrilled you had a fantastic stay! We do hope to welcome you back it the future!

10/10 Excellent

Javaughn

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Serena Hernandez on 20 Apr 2024
Thank you for your 5-star review, we look forward to welcoming you back in the future!

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed staying there, it wasn’t until the last day that I really checked out what was on sight, because of visiting the parks in Orlando. I was amazed at all the activities I done on the last day, and I wish I would’ve stayed longer just to enjoy it more. I will definitely go back. You can stay on site and have fun with all this place offers.
Stayed 3 nights in Apr 2024
Response from Exploria Resorts on 18 Apr 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We thank you for choosing Summer Bay for your vacation destination.

10/10 Excellent

Kelli

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very family friendly lots to do close by and on the property.
Stayed 7 nights in Apr 2024
Response from Exploria Resorts on 18 Apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

6/10 Okay

Darin Joseph

Liked: Cleanliness
Stayed 8 nights in Apr 2024
Response from Exploria Resorts on 18 Apr 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We loved the property grounds and pools. Live music was great! Different vibes at each pool we checked out. Family friendly and safe. Our room was clean! A bit outdated and you could hear everything at night. We were all so tired we fell asleep anyway. Proximity to attractions and we were able to spend a day on the east and west coasts. Driving wasn’t a huge deal (there was traffic of course) we were happy about the opportunity.
Stayed 6 nights in Apr 2024
Response from Exploria Resorts on 17 Apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

4/10 Poor

sandra

Disliked: Cleanliness, property conditions & facilities
Presence of bed bugs.
Stayed 4 nights in Apr 2024
Response from Serena Hernandez on 16 Apr 2024
Please accept our sincere apologies for these inconveniences during your stay. We know that no one wants to deal with such interruptions on their vacation, and we are diligently working to make sure that every trip is as seamless for our owners, members, and guests as we can possibly make it. I'm sorry to see you had a disappointing experience. Our property has an aggressive prevention program in place to ensure the resort is always clean and ready for guests. I apologize for the condition you describe, and I would like to assure you the unit has been inspected and treated in response to your feedback. Please ensure to contact the resort as we have a process with these types of allegations and would like the opportunity to address.

10/10 Excellent

Joaquin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean and nice people
Stayed 5 nights in Mar 2024
Response from Serena Hernandez on 16 Apr 2024
Thank you for your review, we look forward to welcoming you back in the future!

10/10 Excellent

Erica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our 6 day stay. The kids liked the resort so much that they wanted to stay and hang out instead of one of our amusement park days. 10/10 Would recommend.
Stayed 7 nights in Apr 2024
Response from Serena Hernandez on 16 Apr 2024
Thank you for your review, we look forward to welcoming you back in the future!

10/10 Excellent

Jennifer Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location Nice pools Stayed in condo with balcony overlooking pool. Decided to stay in condo because villas do not have balcony or porches . Great one man band at one of the pools. If I could say one thing would be is to have plunger in room. Also no sugar or salt and pepper in rooms
Stayed 5 nights in Apr 2024
Response from Exploria Resorts on 13 Apr 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We thank you for choosing Summer Bay for your vacation destination.

10/10 Excellent

rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved this property!
Stayed 6 nights in Apr 2024
Response from Serena Hernandez on 16 Apr 2024
Thank you for your review, we are thrilled you love the resort and look forward to welcoming you back in the future!

6/10 Okay

Celeste

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Exploria Resorts on 13 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Good

Clark

It was nice to find someone’s underwear under the tv stand! But we pay for cleaning!! Handicap parking was only for 1 person per unit that we saw- customer service was a lot to be desired!
Stayed 3 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

daries

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Excellent

CHERIKA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Excellent

Sequoyia

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I didn’t like was parents not watching their children dive in and out of the hot tub while adults were trying to relax.
Stayed 4 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Okay

Kathryn

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Excellent

Christian Israel Zapata

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bueno en especial la comunicación con los trabajadores ,todos muy amables
Stayed 3 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
Gracias por tomarse el tiempo para publicar una reseña de nuestra propiedad. Esperamos verte nuevamente en el futuro.

8/10 Good

Lori

Travelled with family and small children
Great property to stay if you aren’t doing the parks, so much to do onsite!!
Stayed 6 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Good

shedaya

The people were staying next too were loud and had their trash in front of the door which made our room stank . When called and complained nothing was done . It took maintenance 2 hours to remove the trash from infront of the room
Stayed 5 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
a nice stay , not fancy but nice. Was alway plenty of pool chairs.tiki bar prices were high,front desk personal were nice.Traffic in the area was tough
Stayed 5 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 Excellent

Susie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very much enjoyed our stay and the activities. We would recommend the property to others. It is very close to attractions.
Stayed 4 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

6/10 Okay

camille

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They only provide cleaning for members.
Stayed 7 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Good

Lori A

Disliked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Good

Alicia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Excellent

danisha

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Good

jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were there before 4:00 to check in but couldn't get in till 5:00 and I had to call to find out if it was ready because they never called like they said they were going to when it was ready and when I called the lady said yes it's ready now
Stayed 8 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 Excellent

Christina

One of the best resorts I ever been to .
Stayed 3 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, amenities
We stay here almost every month when visiting our special needs son in the area. It's a very nice place, it always clean and efficient, and is close to a grocery store and restaurants. I wish we could see the numbers on the buildings more clearly at night. We also didn't have any face towels in our room and heard kids running in the room above us several times. Other than that, it was spacious and very nice.
Stayed 2 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We liked the resort. Staff was friendly and helpful. Nice play to stay and it was fun to visit the playground, water playground, multiple pools, and zip line . We didn’t get to the mini golf or basketball, but it was nearby that they were also nearby and free. One thing we didn’t like was that the wifi was pretty poor and intermittent. Even the cellphone “data” access was also pretty poop, almost like it’s a dead spot. Kind of frustrating when you have things to plan in your phone like visiting Disney, etc.
Stayed 4 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable

6/10 Okay

Chantal M, Corry

Travelled with family
Liked: Amenities
Nice area, nice people. Would prefer 2 Queen beds. Pullouts are not comfortable and very outdated. Also, we kept finding little bugs everywhere on our beds and in our clothes. Don’t know what they were but hope they weren’t bed bugs!!
Stayed 5 nights in Apr 2024
Response from Exploria Resorts on 12 Apr 2024
We sincerely apologize for the less-than-ideal experience you had during your stay at our resort. Your comfort and enjoyment are of the utmost importance to us, and it is disappointing to hear that we fell short of meeting your expectations.We are taking your feedback very seriously and are actively working to address the issues you encountered to prevent similar situations in the future. Your insights are invaluable in helping us improve our services.

10/10 Excellent

Nicole Marie

Travelled with family and small children
Liked: Amenities
relaxing and quiet, activities for kids
Stayed 6 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 Excellent

Lizzett

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This our 2 time going to this property always a good nice time and fun
Stayed 3 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We thank you for choosing Summer Bay for your vacation destination

6/10 Okay

stacy H

Liked: Property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Exploria Resorts on 12 Apr 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.