Lobby sitting area

Reviews of Hotel Bel-Air Orlando

3 out of 5
Hotel Bel-Air Orlando
6119 S Orange Blossom Trail, Orlando, FL

Reviews

5.0
Rating 10 - Excellent. 41 out of 288 reviews" "
Rating 8 - Good. 48 out of 288 reviews" "
Rating 6 - Okay. 45 out of 288 reviews" "
Rating 4 - Poor. 32 out of 288 reviews" "
Rating 2 - Terrible. 122 out of 288 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mariam

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel first of all is NOT a hotel, it is a motel. It was in what felt like a very unsafe area. There were homeless people walking around the property. The rooms were extremely dirty, there was dirt on the floor, the bed had stains on it, I did not even dare look in the bathroom. I checked in and immediately left becuase of how bad this place was. This place should be $20 MAX per night...

2/10 Terrible

Stephanie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
While the staff was kind and waiting for me to check in when my flight was delayed the room was horrible and I felt unsafe for my entire stay. The deadbolt on the door was removed. The room was extremely dirty, the bed had black marks and other stains all over the sheets and pillows. There were dead bugs smashed into the ceiling and the bathroom was disgusting and looked like it had not been cleaned in some time.
Stayed 1 night in Feb 2024

6/10 Okay

gary

Liked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
The employees are really nice and they have a good costumer service I will be glad to stay here again
Stayed 2 nights in Sep 2023

2/10 Terrible

juan

Stayed 1 night in Mar 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great atmosphere and lovely workers. Great place to stay
Stayed 3 nights in Nov 2022

2/10 Terrible

Ai

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
unsafe. dirty
Stayed 4 nights in Sep 2022

6/10 Okay

Phat

Outdated hotels, I got a blanket with cigarettes holes
Stayed 1 night in Sep 2022

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

2/10 Terrible

Stephen

Stayed 1 night in Jul 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Marlen Alonso on 15 Jul 2022
--Thank you for your feedback. Your business is very important to us.

2/10 Terrible

Brittani

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting, this was a terrible hotel. You walk in it’s nothing but a blast of cigarette smoke. There’s cigarette holes on the sheets, 4 holes punched in the door, there was people fighting and crying all morning. People outside just smoking, making noise, it’s isolated, dangerous and looks like a drug, or prostitution operation. Please don’t book and it was 100 .
Stayed 1 night in Jun 2022
Response from Marlen Alonso on 1 Jul 2022
Thank you for your feedback, your business is very important to us. We apologize for any inconvenience you experience during your stay.

2/10 Terrible

Jonathan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trashy Hotel In Trashy Location
Hotel sold my room to another patron at 2:30 AM on my second night while I was asleep in the room. This second patron tried to get in and got frustrated someone was in his room. The issue came as my first two rooms weren't cleaned by housekeeping, so they smelled of cigarettes and had beer bottles everywhere. I got moved twice before finally getting a "clean" room. Overheard a conversation outside my room between people staying there, with the female saying she was a "working girl" and had been staying there for a few weeks.
Stayed 2 nights in Jun 2022
Response from Marlen Alonso on 26 Jun 2022
Your feedback is very important to us. We apologize for any inconvenience you experience during your stay. We are working on improving your next stay. Sincerely,

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Marlen Alonso. on 26 Jun 2022
Thank you for staying with us.

2/10 Terrible

David

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely would not stay again
Front desk agent friendly and professional! There were loud people in middle of the might in hall ways. Definitely would be scared to even walk and get ice. Left the property within a few hours due to what appear homeless people walking in the property.
Stayed 1 night in Jun 2022
Response from Marlen Alonso. on 23 Jun 2022
Thank you for your review. We apologize for the inconvenience you experience during your stay, we are working to better service you in the near future.

2/10 Terrible

RACHELLE

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Frederick

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in May 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Marlen Alonso. on 23 Jun 2022
Thank you for staying with us.

2/10 Terrible

Audrey

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
1 star dirty motel
It listed as a 3 star hotel but its really a 1 star motel. DIRTY WITH ROACHES. The only thing that was clean was the sheets. No amenties, the microwave was broken, no fridge, TV remote was broken had to hold the batteries in place. They make you pay in advance because they know you will run out the door once you've seen the place.
Stayed 3 nights in May 2022
Response from Marlen Alonso. on 23 Jun 2022
We apologizes for the inconvenience you experience during your stay. We are working on the issues your experience to better service you in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the place
Stayed 1 night in Apr 2022
Response from Marlen Alonso. on 23 Jun 2022
Thank you for a great feedback. Your business is very important to us.

2/10 Terrible

Jose

Stayed 1 night in Apr 2022

6/10 Okay

Debra Ann

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Need blankets on bed not throws. Repair the place in general painting, patch holes on wall more hangers 2 isn’t enough. Usually 6 hangers in room. Floors were dirty and not mopped…
Stayed 1 night in Apr 2022

2/10 Terrible

Delvin

Disliked: Cleanliness, staff & service, amenities
The property was not a friendly property. The room was filthy and was destroyed. I left earlier than what im supposed to leave because i did not feel safe nor clean. I will definitely not recommend this place to anyone.
Stayed 2 nights in Apr 2022

2/10 Terrible

KEENJEE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This places it’s nasty and it’s not worth it. I wouldn’t stay there again even if they pay me.
Stayed 1 night in Apr 2022

2/10 Terrible

Lori

Stayed 1 night in Apr 2022

2/10 Terrible

Tinika

Stayed 2 nights in Apr 2022

2/10 Terrible

Beth

Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again!
Hotel in a poor neighborhood, when you’re warned by your cab driver not to leave your room and be careful you know it’s bad. When the front desk person walks you to your room. You wonder, why you’re staying. Drapes filthy, no blanket, desk chair coming apart, dead lock safety non existent.
Stayed 1 night in Apr 2022

2/10 Terrible

Harold

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Victoria

Liked: Staff & service
Disliked: Property conditions & facilities
The room looked OK but there were roaches on the bed and in the room and on the bed. The cost in comparison to the room and lack of amenities was not good. It was really overpriced for offering nothing really. But at least I had no issues with disturbances from other guests.
Stayed 1 night in Mar 2022

2/10 Terrible

Harold John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t let the pic fool you. Not safe and most of all dirty. I would be hard pressed to put an animal in there.
Stayed 1 night in Mar 2022

2/10 Terrible

Rondell

Travelled with family
Disliked: Staff & service, property conditions & facilities
Worst roach motel I’ve stayed in, was harassed by front desk lady. I’m waiting for my refund now
Stayed 2 nights in Mar 2022

2/10 Terrible

Keihon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
severe property damage and unsafe environment, loud, room key did not work, had to be let in to the room by the manager every time.
Stayed 4 nights in Mar 2022

8/10 Good

Felix

Travelled with family
Liked: Staff & service, room comfort
Customer service was great the ladies in the office are amazing and very professional
Stayed 4 nights in Mar 2022

4/10 Poor

Jamon

Stayed 2 nights in Mar 2022

2/10 Terrible

Gabe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Nicholas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing good to say about my experience. Completely false advertising. Paid over 200$ to walk into a room that wreaked of cigarettes and mildew air spilling from the ancient ac unit. It is not a hotel, this was a glorified motel. On top of the cig smoke the bathroom had zero amenities provided and the bathroom was not cleaned. Q-tips in the trashcan. soap scum and and unwashed bathroom counter. Toilet seat left up and toilet clearly used. Used bar of soap left in the shower. Bed smelled. I wish I was making this up it was unreal. I was stranded there due to traveling on a budget after several canceled flights. from midnight till 4 am there appeared to be some kind of night culture happening. Man was pounding on doors next to our room. the was a party and tons of weed smoke happening to our left and several shady looking individuals hanging around both floors. I felt very unsafe. Needless to say i was not thrilled having spent that much money. The woman working the desk (who apparently cleaned my room. she admited to it,) apologized because she said she just didn't see the Q-tips- nevermind all the other stuff. Completely mind blowing experience. She was almost totally unapologetic. Couldn't offer me a refund. I asked her to have the manager contact me and I've heard nothing. Completely unacceptable. Preying on travelers in a bind is what it felt like. Expedia completely oversold this place. the pictures don't reflect the truth at all. BEWARE!
Stayed 1 night in Feb 2022
Response from SI on 5 Mar 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Is not what I expected, is not the they look like at the website!!! The area looks unsafe and look more the Motel and not a Hotel! What the describe in the website.
Stayed 1 night in Feb 2022
Response from si on 5 Mar 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

2/10 Terrible

Colleen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing I liked was the woman at the desk who helped me get ice. This place was the worst motel that I have EVER stayed in including places for under $50 in 3rd world countries. It was dirty everywhere, trash throughout the property, cans overflowing. The lamp shade was trash. The doors were peeling. The sheets were see through with cigarette burns. The blanket also had burn holes. The red light on the front of the building withoutside checkin through a window says it all. I only stayed because i had a cancelled flight late at night and we could not find another room. To top it off the room was $190.00 for the night!!!! Do not select this hotel and Orbitz, take it off your site...you are much better than this crap!
Stayed 1 night in Feb 2022
Response from si on 5 Mar 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

2/10 Terrible

Kevin

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! We booked this last minute as our transportation accommodations did not show up for us from the airport. We booked this since the ad showed a decently nice hotel, and thought it wouldn’t be so bad. We showed up and we couldn’t check in inside, we had to speak through a bullet proof window to the clerk. She proceeded to hand us a roll of toilet paper to bring to the room and our key cards. Our room was basically on the side walk with a shattered window and a door that was damaged as if it had been broken into multiple times. The room was filthy with what we assume was drug residue on the dresser. This was the most unsafe I’ve ever felt traveling and was definitely not safe for myself, my pregnant wife, and 2 year old son to stay the night. We left immediately and they denied us a refund. We’ll be disputing this until we receive our $300 back, not to mention it was only going to be one night stay. Absurd prices, terrifying area. Do not stay here.
Stayed 1 night in Feb 2022
Response from si on 5 Mar 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

2/10 Terrible

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON NOT STAY HERE! FILTHY
We checked in and the front desk lady took us to our disgusting room. Everything in the room was disgusting! We turned on the refrigerator and cockroaches came out from underneath. The bath tub was dirty and the toilet was even worse. The bed sheets were nasty. My husband and I walked in and walked right back out - we didn’t put any of our things down - I wouldn’t trust that place at all! So when leaving we told the lady about it - she gave me a number to contact their VERY rude manager Sandy. She didn’t apologize, hung up on both my husband and I. She wasn’t even concerned about the condition the room was in - instead she told me someone else rented them room. She would not issue a refund not even a partial one since she told me someone had rented the same room the next morning?? It’s a terrible disgusting place! With a nasty manager! They charged me almost 300 to stay in filth! I will be calling the health Department! DO NOT STAY HERE!!!
Stayed 1 night in Feb 2022
Response from si on 5 Mar 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

4/10 Poor

Noel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Last minute place to sleep
Stayed 1 night in Feb 2022
Response from si on 5 Mar 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

6/10 Okay

Pamela

Travelled with partner
Liked: Staff & service
Courteous, attentive and professional desk staff. Didn't feel safe with full time residents. One wore short dress that didn't cover her bare butt. One family argued til after 11. But is close to airport and lot full of nice cars. Fridge, microw, comfy bed. No coffee maker, hand towel or BLANKET. Dead bolt wouldn't close. Will not stay again.
Stayed 1 night in Feb 2022
Response from si on 5 Mar 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

2/10 Terrible

Sonny

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Basically nothing. I had to ask for bed sheets / extra shampoo, and towels
Stayed 1 night in Feb 2022
Response from si on 5 Mar 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

8/10 Good

Michael

Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
No proper towels. Just kitchen sized towels. Tub didn't work, couldn't take a bath
Stayed 1 night in Jan 2022
Response from SI on 21 Jan 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

4/10 Poor

ROBERTO

Business traveller
Disliked: Amenities, property conditions & facilities
The property is more like an Motel than a Hotel. There were no dinning facilities. The room never was cleaned during my stay.
Stayed 3 nights in Jan 2022
Response from SI on 21 Jan 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

2/10 Terrible

Zachary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was broken, put us in another room that’s absolutely filthy & not handicapped accessible. No towels, no soaps or anything. Pictures were totally different than rooms, dust, dirt, pillows had block spots, cigarette holes in the blankets & bed, & ants. This is unacceptable I’ll never stay or use this site again if you don’t come up with a refund
Stayed 2 nights in Dec 2021
Response from SI on 21 Jan 2022
We truly regret the distress caused, ! We have highlighted this to our concerned team and be assured the corrective measures will be taken to resolve it appropriately. Regards, Sandy

2/10 Terrible

Enid, Greenville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t even stay- I had to get another place to spend the night with my daughter last minute. Working on a credit now. Terrible area- Awful place! Totally not what’s advertised.
Stayed 1 night in Dec 2021
Response from Manager on 28 Dec 2021
I'm sorry you had such a bad experience Erin. We are working on improving service and cleanliness.