Premium bedding, desk, blackout curtains, iron/ironing board

Reviews of Residence Inn by Marriott Orlando Lake Mary

3 out of 5
Residence Inn by Marriott Orlando Lake Mary
825 Heathrow Park Ln, Lake Mary, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 164 out of 206 reviews" "
Rating 8 - Good. 26 out of 206 reviews" "
Rating 6 - Okay. 10 out of 206 reviews" "
Rating 4 - Poor. 2 out of 206 reviews" "
Rating 2 - Terrible. 4 out of 206 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Rianne

Travelled with partner
Liked: Cleanliness, staff & service
The staff is amazing. So nice and helpful. The hotel is getting old. Our room had a smell of cigarette smoke. The toilet leaks at tank. The carpet is older and holding that smell. The suite has No oven. We saw an oven in the photos when booking. The breakfast is good. Again the front desk folks are so kind.
Stayed 7 nights in Nov 2023

6/10 Okay

Marga

Liked: Cleanliness, staff & service
Mixed Bag Marriott
Mixed bag here. Staff is very helpful, rooms are spacious And well appointed. Drawbacks were that there were some plumbing issues where there was no water for several hours on 2 different days. Wi-Fi signal also needs to be really improved. Nonetheless hotel management did make amends for the inconvenience on the plumbing. just double check with them before you make a reservation that their plumbing is working well.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Very nice stay. Plenty of parking. Quick check in. The rooms were clean with large refrigerator/freezer, microwave, utensils. Friendly staff.
Stayed 2 nights in Oct 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
SSL certificate for internet said ”insecure”. Netflix didn’t work.
Stayed 4 nights in Oct 2023

10/10 Excellent

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Spacious room. Very clean. Staff was amazing.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Brittnee

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Rosario

Stayed 1 night in Jun 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

scott, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kathy was great on the front desk.
Stayed 4 nights in May 2023

8/10 Good

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Emily

Stayed 1 night in Apr 2023

10/10 Excellent

lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and breakfast was very good; they had variety of options.
Stayed 1 night in Mar 2023

6/10 Okay

Natalie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Expedia showed our room as a king with double pull out sofa, sleeping 4. The sofa is clearly a twin, so the room sleeps 3, not 4. It was frustrating to have the desk staff insist the sofabed to be a double. I would not have booked the room at a premium cost had the description been accurate.
Stayed 2 nights in Feb 2023

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! From start to finish we really enjoyed our stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Decorations was amazing Love the place
Response from Residence Inn Lake Mary on 29 Dec 2022
Thanks, Luis for the nice review

10/10 Excellent

Lindsey

Stayed 1 night in Jul 2022
Response from Residence Inn Lake Mary on 29 Dec 2022
Thanks Lindsey!

2/10 Terrible

Kylie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

TAMESHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly service. Clean hotel. Quite town
Stayed 1 night in Sep 2022

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Bladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked how this property was losed to orlando but far enough that i dont have to deal with the traffic/pdople. Also, there are enough activities (top golf, wekiwa, etc) close by you dont even have to drive into orlando.
Stayed 2 nights in Aug 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the amenities were top notch.
Stayed 1 night in Jul 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Perfect place to stay when u need to fly from Sanford. The only “miss” was a promised wake up call. I’ll be back! great value!
Stayed 1 night in Jun 2022

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing. I was passing through for one night only on business. Front desk lady was most impressive. She was a great first impression fir tge Marriott brand. Will definitely be coming back.
Stayed 1 night in Jun 2022
Response from Residence Inn Lake Mary on 21 Jun 2022
Thank you for the nice review of the Residence Inn Lake Mary! We appreciate you acknowledging our front desk!! See you next time!

10/10 Excellent

Asim

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022
Response from Residence Inn Lake Mary on 21 Jun 2022
Thanks, Asim for the nice rating! Hope to host you again on your next visit to Lake Mary!

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, room comfort
Very comfortable stay being away from home. Thanks
Stayed 2 nights in May 2022
Response from Residence Inn Lake Mary on 17 May 2022
Thank you, Jean for the nice review.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay before flying out. Friendly staff allowed us to check in 2 hours early. Rooms were nice and the pool was great!
Stayed 1 night in Apr 2022
Response from Residence Inn Lake Mary on 17 May 2022
Thanks Heather for the nice review. We are happy that you found our staff friendly & nice rooms!

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two bedrooms two baths
Very nice room with two bedrooms. Breakfast was fresh and hot, excellent!!
Stayed 1 night in Apr 2022
Response from Residence Inn Lake Mary on 19 Apr 2022
Glad you enjoyed our two bedroom suite and fresh, hot breakfast!

6/10 Okay

Annette

Disliked: Staff & service
Desk Clerk Appearance
Desk clerk was not friendly. His appearance was disheveled, unclean and his responses were delayed upon my arrival at 12:30am. When I checked out at 6:10am, another attendant, who I believe was a wait staff person, had to go behind the desk to alert him that I wanted checkout assistance. I expected better service from the Resident Inn chain.
Stayed 1 night in Apr 2022
Response from Residence Inn Lake Mary on 19 Apr 2022
Thanks, Annette for the details on your stay. We hope this was an isolated incident regarding staff response and will look in to this further.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectations!
Room was spacious and comfortable. Service and greeting was friendly and helpful. Breakfast was excellent with hot Jimmy Dean variety sandwiches, oatmeal, coffee, cereal etc. exceeded our expectations.
Stayed 1 night in Mar 2022
Response from Residence Inn Lake Mary on 19 Apr 2022
Thanks for the nice review, Michael. We are delighted that you enjoyed our comfortable rooms and excellent breakfast!

10/10 Excellent

Julie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Love location
Stayed 6 nights in Mar 2022
Response from Residence Inn Lake Mary on 19 Apr 2022
Thank you, Julie

10/10 Excellent

Cortney

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Residence Inn Lake Mary on 19 Apr 2022
Thanks Cortney!! See you next time!

10/10 Excellent

AMY

Stayed 1 night in Mar 2022
Response from Residence Inn Lake Mary on 19 Apr 2022
Thanks, Amy for the "10" We are happy you enjoyed the Residence Inn by Marriott Orlando Lake Mary

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
We stayed there for a week and will stay there again when we visit Lake Mary. The facility was clean, the breakfast was very nice and the staff was friendly and helpful. Close to restaurants, shopping and grocery stores. Excellent place to stay.
Stayed 7 nights in Feb 2022
Response from Residence Inn Lake Mary on 19 Apr 2022
Thanks, Kathleen! look forward to hosting you next visit to Lake Mary.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Residence Inn Lake Mary on 8 Feb 2022
Thanks Mary for the review!

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean
Plenty of space in the suite. Well equipped. As everywhere, limited staff on duty, but they did their best. Had to make an appointment for full service room clean at least a day ahead of time. Good about replacing towels, etc. when set outside. Barking dogs were a bit of a problem at the end of our stay. Overall, very good. Would stay again.
Stayed 10 nights in Jan 2022
Response from Residence Inn Lake Mary on 8 Feb 2022
Thanks, Jane for the review!

10/10 Excellent

Lennie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service and great rooms
Stayed 1 night in Dec 2021
Response from Residence Inn Lake Mary on 8 Feb 2022
Thanks for the review, Lennie!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kathy who works the evening shifts was one of the nicest staff members I've ever met.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the gigantic suite!! Room 507 is very nice with plenty of space. Felt like we could really spread out and relax. Our room had a full kitchen with refrigerator. However the only “ice” maker on the property was the in room freezer that had been turned off. Would be 5/5 on everything except for the missing ice!!
Stayed 1 night in Jun 2021
Response from Residence Inn Lake Mary on 29 Jun 2021
Thanks for the nice review!! We are delighted that you enjoyed our gigantic suite. Look forward to hosting you at the Residence Inn Lake Mary in the future!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021
Response from Residence Inn Lake Mary on 29 Jun 2021
Appreciate the nice review!!

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2021
Response from Residence Inn Lake Mary on 29 Jun 2021
Thanks so much for the nice review!

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible rooftop view from our room
If you don’t mind looking out your window and seeing the rooftop with air conditioning units and super bright flood lights, this room is for you. No view what so ever in this unit. It feels like every time I book with Hotels.com I get a second rate room that no one else wants. The breakfast as shown in the picture wasn’t offered. To-go bags with sugar, sugar and more sugar were provided by a snarky front desk attendant. Apple danish, uncrustable, cranberry juice, granola bar, yogurt and frozen orange were in the to-go bag. Thank goodness for the bananas at the front desk or we wouldn’t have had anything to start our day out with. The woman that checked us in was fabulous. But the older gentlemen this morning, was far from pleasant and helpful. There was some sort of ball tournament this weekend so the hotel was overran with kids and loud music from a DJ in the pool area. We weren’t able to go down and sit by the fire pit or use the pool area because of all of the people gathered celebrating a victory. The elevators were disgusting and there was trash and spilled drinks on the floor and in the main elevator waiting areas. Don’t get me wrong, I have kids and I get that kids will be kids. But for $289 a night, I would have expected to be able to use the amenities and not have to slip on spilled drinks on the floor and be given a bag of sugar for breakfast. We tried this one hoping for a nice romantic weekend trip, but that didn’t happen. We will go to the Hilton next time.
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was a sign stating that breakfast was served until 10am on the weekend. At 9:10 there was no breakfast to be found. When asked, a staff member said "oh, that's an old sign. Breakfast ended at 9."
Stayed 1 night in Apr 2021
Response from RILM on 12 May 2021
Breakfast hours have been updated. Thanks for bringing that to our attention. Sorry for the inconvenience.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from RILM on 4 May 2021
Thanks for the "10", Terry on Hotels.com!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful the studio room I had was awesome I'm just so upset I didn't get to stay there longer. The staff was super nice and caring would definitely come back.
Stayed 1 night in Apr 2021
Response from RILM on 4 May 2021
Thank you, we are delighted that you found our staff to be super nice & caring. We look forward to hosting you on your next visit to the Residence Inn by Marriott Orlando Lake Mary