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Reviews of Residence Inn by Marriott Orlando East/UCF Area

3 out of 5
Residence Inn by Marriott Orlando East/UCF Area
11651 University Blvd, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 149 out of 239 reviews" "
Rating 8 - Good. 46 out of 239 reviews" "
Rating 6 - Okay. 25 out of 239 reviews" "
Rating 4 - Poor. 13 out of 239 reviews" "
Rating 2 - Terrible. 6 out of 239 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, West Palm Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent place for an extended stay
Stayed 5 nights in Apr 2024
Response from Janisse Parra, General Manager on 22 May 2024
Thank you for taking the time to rate your stay with us! We are grateful to know that you enjoyed your stay and we were able to meet all your extended stay needs! We hope to lodge you again whenever your travels bring you to East Orlando.

6/10 Okay

Debi

Travelled with family
Liked: Staff & service, amenities
Only two bath towels in a room for four, and ice cream left in the freezer from previous guests.
Stayed 1 night in May 2024
Response from Janisse P., General Manager on 6 May 2024
We are sorry we failed not only your expectations but ours as well. We have taken your feedback on the missed housekeeping item as a retraining opportunity. As this is an isolated incident, we do hope this did not "sour" your view on the brand.As in the amenity of towels in the suites, each room is stocked with the standard of 3 towels. Unless it is a two bedroom/two bath suite, all others have a maximum occupancy of 3 guests as stated in the reservations. Anything more than this would violate the fire code. Therefore, we follow the brand standard and have two towels on the rack, and one rolled up towel in the shower. This is to accommodate the 3 guests. We thank you for sharing your thoughts and hope you had safe travels home.

2/10 Terrible

BARRY

Disliked: Cleanliness, staff & service, property conditions & facilities
Room air conditioner was so loud you couldn’t sleep Paid 350.00 for an outdated unkept property Virtually no lighting in parking lot Staff was friendly but couldn’t help since no manager was on duty
Stayed 1 night in May 2024
Response from Janisse P., General Manager on 6 May 2024
We are sorry to hear we did not meet your expectations in our newly renovated suite, this includes the AC system. As it sounds as this was an isolated incident, we can assure you we are meeting all brand standards with parking lot lots as well. As this is the first complaint of such.We can recommend the studio or two-bedroom suites for those that are more sensitive to sound, since the AC is located in the bedroom in the one-bedroom suites. I do want to thank you again for your feedback and truly sorry we couldn't meet your needs.

8/10 Good

JULIE, St Petersburg

Liked: Staff & service, property conditions & facilities
Great staff and a great free breakfast! Will definitely revisit. Only complaint was the room had a slight stench… nothing air freshener couldn’t fix 😂
Stayed 2 nights in Apr 2024
Response from Janisse Parra, GM on 29 Apr 2024
Thank you so very much for taking the time to review your stay. We truly apologize the room did not have the neutral odor as our standard is as well. We do hope to have the honor of lodging you again.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Janisse Parra, GM on 15 Mar 2024
We are excited to see we were able to meet all your lodging needs during you last stay. Thank you again for taking the time to rate your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property near UCF
Stayed 1 night in Feb 2024
Response from Janisse Parra, GM on 13 Feb 2024
We truly appreciate your taking the time to rate your stay. I am delighted to see we were able to captivate all your lodging needs. We look forward in welcoming you back, anytime your travels bring you to East Orlando.

6/10 Okay

Lilian, Mendham

Liked: Cleanliness, staff & service, amenities
Good location close to UCF. The facility is old but well maintained. It’s a pet friendly hotel and the pet fee is $150… so not very friendly. Unfortunately the pet fee was not disclosed in Expedia.
Stayed 1 night in Jan 2024
Response from Janisse Ramirez Parra, GM on 30 Jan 2024
We appreciate you taking the time to share your experience. As the pet policy is not only listed directly on Expedia but as well as on our website. It even states we have breed restriction, and the fee is shown. I am sorry to hear there was any confusion in regard to our fee. It is the only way we can continue lodging pets on site. There are local pet boarders in the area as well. We do thank you again for staying.

10/10 Excellent

Christine N

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort with excellent service!!! love everything about the hotel.
Stayed 1 night in Jan 2024
Response from Janisse Parra, GM on 30 Jan 2024
I am delighted to hear you felt the spirit to serve from the team. We truly hope to lodge you again for any future needs in East Orlando.

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Janisse Parra, GM on 16 Jan 2024
We are excited to see we were able to meet all your needs for this stay. We hope to have the honor of lodging you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation
This is a amazing hotel we love the staff, house cleaning, breakfast. Its located in a great area , restaurants, shopping, etc
Stayed 7 nights in Dec 2023
Response from Janisse Parra, GM on 4 Jan 2024
I am so happy to hear our hotel helped facilitate a great vacation. We wish you a very happy new year and hope to lodge you again!

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Super clean
Stayed 1 night in Dec 2023
Response from Janisse Parra, GM on 4 Jan 2024
Thank you for taking the time to rate your stay. I am delighted to hear you felt the spirit to serve during your stay. Happy New Year and thank you again for staying!

10/10 Excellent

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Janisse Parra, GM on 4 Jan 2024
Thank you for taking the time to rate your stay. Happy New Year and thank you again for staying!

10/10 Excellent

RHODA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property
Response from Janisse Parra, GM on 7 Feb 2024
Thank you so much for taking the time in rating your stay. Cleanliness is a priority, and we are delighted to see you were able to experience ithis. We look forward in welcoming you back.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Janisse Parra, GM on 4 Jan 2024
Thank you for taking the time to rate your stay. I am delighted to hear we were able to meet all your needs. Happy New Year and thank you again for staying!

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023
Response from Janisse Parra, General Manager on 4 Jan 2024
Thank you for taking the time to rate your stay. I am delighted to see we were able to meet all your needs. Happy New Year and thank you again for staying!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good as usual.
Stayed 1 night in Nov 2023
Response from Janisse Parra, GM on 4 Jan 2024
Thank you for taking the time to rate your stay!Happy new year and we hope to lodge you soon.

2/10 Terrible

Lisa

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was charged a $150 tax non-refundable pet fee that I was not informed of until check-in. Having already paid for room in full, which was non-refundable, I had no choice but to pay. The girl at the desk, Aliya, who was very polite and professional said it was I booked through Expedia, that their website has that information. I feel if Marriott is going to accept reservations and non-refundable funds through Expedia that they should make their fees transparent. I felt robbed.
Stayed 2 nights in Nov 2023
Response from Janisse Parra, GM on 4 Jan 2024
We are sorry to hear about your frustration. Please refer directly to our website www.marriott.com/mcore as it goes over the pet fee. In order for us to welcome our four-legged guests, the fee covers deep cleaning that must be done for the next guest arrival. Most of the hotels in the East Orlando area charge as well. We are sorry to hear this created an inconvenience for your stay.

4/10 Poor

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Nov 2023
Response from Janisse Parra, GM on 4 Jan 2024
We are sorry to see we were not able to meet all your reeds in this past stay. We do hope it did not "sour" your view on the brand and we get to welcome you again.

4/10 Poor

Miguel, Austin

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Janisse Parra, GM on 4 Jan 2024
We are sorry to hear we were not able to meet all you needs in your past stay. We do hope we have another opportunity to lodge you in the new year.

10/10 Excellent

joselina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a great hotel ..
Stayed 6 nights in Oct 2023
Response from Janisse Parra, General Manager on 30 Oct 2023
Thank you for taking the time in rating your stay. We are delighted to see we were able to meet your needs.

10/10 Excellent

Jo-Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled & everything was very clean. Every person on the staff was extremely gracious & friendly, from the front desk to the breakfast hostesses. There's a nice little pool & pickle ball court by the front entrance. Easy free parking. We had a 1-bedroom suite with a full kitchen: full-sized fridge, microwave, & a mini 2-burner glass stove top, dishes & silverware. There was a single serve coffee maker, but we didn't use it, cuz there's 24hr coffee, tea & hot chocolate mix in the lobby. The complimentary breakfast had nice options & the breakfast area was kept clean & well-stocked with basic breakfast items, as well as healthy choices. Hot station had a different omelet each day, scrambled eggs, bacon, sausage & turkey sausage. They also had a waffle station, cereal, muffins, scones, bagels, toast & oatmeal, and apples & bananas, fun extras like salsa, pico, variety of sauces & cheese. I appreciated the healthy toppings bar with yogurt. granola, dried fruits & nuts, and even pumpkin seeds & flax seeds. Coffee & tea station had milk & oat milk, plus little flavored creamers. The hostesses were very efficient with keeping everything clean, hot & fresh.
Stayed 1 night in Oct 2023
Response from Janisse Parra, General Manager on 18 Oct 2023
Thank you so much for taking the time to provide such a great detail about your last stay. We are delighted to hear you felt the spirit to serve from the staff, as well as enjoyed the breakfast and amenities of the hotel.

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was awesome. Friendly, helpful staff. We got a welcome package at check in, the breakfast was wonderful, hot food not just pastries. They offered dairy free options which I much appreciate. Room was clean, full refrigerator and oven. I will visit here again.
Stayed 1 night in Oct 2023
Response from Janisse Parra, General Manager on 30 Oct 2023
Thank you for taking the time in rating your stay. We are delighted to see we were able to meet your needs and you were able to enjoy the new breakfast.

8/10 Good

Katherine

Liked: Amenities, property conditions & facilities
New renovation. Fair breakfast. Conveniently located close to UCF.
Stayed 3 nights in Oct 2023
Response from Janisse Parra, GM on 16 Oct 2023
Thank you for taking the time to rate your stay. We are delighted to see you were able to enjoy the newly renovated suite. We look forward in welcoming you back.

10/10 Excellent

Colin, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Janisse Parra, GM on 16 Oct 2023
We are excited to see we were able to meet all your needs for this past stay/ We truly appreciate the feedback, and we look forward to welcoming you back.

10/10 Excellent

Jordan

Stayed 5 nights in Sep 2023
Response from Janisse Parra, General Manager on 30 Oct 2023
Thank you for taking the time in rating your stay. We are delighted to see we were able to meet your needs.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient!
Hotel was clean and comfortable. Located in a great location (depending on what you are doing). My only complaint was the free breakfast. Eggs had no taste & the walnuts tasted stale.
Stayed 1 night in Sep 2023
Response from Janisse Parra, General Manager on 21 Sept 2023
Thank you for taking the time to rate your stay. We are sorry the complimentary breakfast buffet did not satisfy your taste buds. Our goal is when offering a variety of breakfast foods, it can enhance the chances of meeting everyone's needs. We do hope to lodge you again in the near future,

10/10 Excellent

Dwandell

Stayed 7 nights in Aug 2023
Response from Janisse Parra, GM on 18 Sept 2023
We are delighted to see we were able to meet all your needs during this stay. We hope to welcome you back.

10/10 Excellent

Radhay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Janisse Parra, General Manager on 15 Aug 2023
We are delighted we were able to meet your needs during this stay. We look forward in welcoming you back.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice size rooms, clean, comfy. Would stay there again.
Stayed 2 nights in Aug 2023
Response from Janisse Parra, General Manager on 15 Aug 2023
I am so glad you were able to enjoy the spaciousness of our newly renovated suites. We look forward in welcoming you back.

10/10 Excellent

shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
My daughter were in the area for a concert. I let the property know about this through one of the greeting emails. The staff was incredible at every level. They provided a snack gift basket with a personal note about our stay. The pool was clean and felt amazing. We definitely recommend this property, if not for any other reason than the staff.
Stayed 1 night in Jul 2023
Response from Janisse Parra, General Manager on 31 Jul 2023
Thank you so much for taking the time to rate your stay.We are so happy we could contribute to creating wonderful memories with your daughter. We look forward in welcoming you back.

10/10 Excellent

Stevi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was so pleasant and professional. Easy check in, complimentary parking. They were great.
Stayed 1 night in Jul 2023
Response from Janisse Parra, General Manager on 31 Jul 2023
I am delighted to hear you felt the spirit to serve from the team. We thank you for taking the time in rating your stay. We look forward in welcoming you back.

10/10 Excellent

Naishad

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 4 nights in Jun 2023
Response from Janisse Parra, General Manager on 24 Jul 2023
We are thankful for your review. We are excited to welcome you back,

10/10 Excellent

Ruth

Stayed 1 night in Jul 2023
Response from Janisse Parra, General Manager on 31 Jul 2023
We are delighted to see a 5-star review! Thank you for taking the time to review your experience.

10/10 Excellent

FRANCIS C

Stayed 1 night in Jul 2023
Response from Janisse Parra, General Manager on 31 Jul 2023
Thank you for taking the time to rate your stay. We look forward in welcoming you back!

10/10 Excellent

Viola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Our Stay
We stayed there for my son's UCF orientation. The hotel is very close to the campus, and easy in and out. Have plenty of food choices around it. The hotel staffs were very friendly. I Highly recommend it.
Stayed 3 nights in Jun 2023
Response from Janisse Parra, General Manager on 19 Jun 2023
I am delighted to see you felt the spirit to serve from the staff as well as liked the breakfast. We look forward in welcoming you back!

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Janisse Parra, General Manager on 5 Jun 2023
We are delighted to see we were able to meet all your needs during this stay with our newly renovated look.We are excited to welcome you back!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the 2 bedroom suite. It was beautiful and so comfortable. Hotel is quiet and the free breakfast was delicious with many options. The hotel is very clean. Pool are is nice. Staff is friendly and helpful. Will definitely stay here again!
Stayed 3 nights in May 2023
Response from Janisse Parra, General Manager on 23 May 2023
We are delighted to read we were able to meet all your needs during your stay. We look forward in welcoming you back.

10/10 Excellent

Simon

Stayed 2 nights in May 2023
Response from Janisse Parra, General Manager on 5 Jun 2023
Thank you for taking the time to rate your stay. I am elated to see our newly renovated hotel fit all your needs. We are excited to welcome you back.

10/10 Excellent

Camelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact that the property was clean and it smelled amazing.
Stayed 2 nights in Apr 2023
Response from Janisse P. , General Manager on 12 Apr 2023
We are so glad you enjoyed your stay and the clean atmosphere we provide. We look forward in welcoming you back.

10/10 Excellent

ELAINE

Liked: Cleanliness, room comfort
Excellent accommodation
Very nice suites. Friendly and accommodating staff. Will definitely be back.
Stayed 27 nights in Feb 2023
Response from Janisse Parra, General Manager on 22 Mar 2023
We are delighted to hear we were able to meet all you needs with your stay. We look forward in welcoming you back.

8/10 Good

David

Business traveller
Liked: Cleanliness
Close to many eateries and other shops
Response from Janisse Parra, General Manager on 27 Jan 2023
We are delighted you enjoyed your stay and the dining options in the area. Thank you again for sharing your experience.

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, room comfort
The bed was comfortable. I saw 1 roach. The bathroom fan was very loud. TVs great , sofa bed not too comfortable. The pool was not open on Saturday. The main weekend day and there were no lights outside for night swimming. The eggs were terrible and they need more than one waffle maker.
Stayed 4 nights in Dec 2022
Response from Janisse Parra, General Manager on 27 Jan 2023
We are sorry to hear your stay did not meet all your needs. We hope you visit after our full room renovations as this will create a new refreshed look in the rooms replacing all beds.

10/10 Excellent

michael

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Janisse Parra, General Manager on 27 Jan 2023
Thank you for taking the time to rate your stay! We look forward in welcoming you back!

10/10 Excellent

michael

Liked: Cleanliness, room comfort
Mike D
Excellent hotel, and it will be better after the renovation
Stayed 7 nights in Dec 2022
Response from Janisse Parra, General Manager on 30 Jan 2023
We are delighted to hear you enjoyed your stay. We look forward in welcoming you back and show off our newly renovated suites.

8/10 Good

HONG

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay
Response from Janisse Parra, General Manager on 30 Jan 2023
Thank you for taking the time to rate your stay. We look forward in welcoming you back.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly attendants. Clean place
Response from Janisse Parra, General Manager on 30 Jan 2023
Thank you for taking the time to rate your stay! We look forward in welcoming you back.

10/10 Excellent

Cybelle

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very good stay close to university
Response from Janisse Parra, General Manager on 10 Feb 2023
We are delighted to see we were able to meet all your needs. Thank you fro taking the time to review your stay!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The structure of the room was perfect. I liked the kitchen very much.
Stayed 1 night in Oct 2022
Response from Janisse Parra, General Manager on 10 Feb 2023
I am glad to hear to spacious suites was able to make your stay more comfortable. We look forward in welcoming you back.

10/10 Excellent

Charles, Glendale Heights

Liked: Cleanliness, amenities, property conditions & facilities
Great place to staff and all staff spoke and very cordial.
Stayed 1 night in Oct 2022
Response from Janisse Parra, General Manager on 10 Feb 2023
I am happy to hear you felt the spirit to serve during your stay. We look forward in welcoming you back.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, room comfort
Great place
Check in was fast and easy. Rooms clean with free water. Breakfast was great. Overall a good experience
Stayed 1 night in Sep 2022