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Reviews of Homewood Suites by Hilton® Orlando-UCF Area

3 out of 5
Homewood Suites by Hilton® Orlando-UCF Area
3028 N Alafaya Trail, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 530 out of 815 reviews" "
Rating 8 - Good. 213 out of 815 reviews" "
Rating 6 - Okay. 46 out of 815 reviews" "
Rating 4 - Poor. 17 out of 815 reviews" "
Rating 2 - Terrible. 9 out of 815 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

We enjoyed our one night stay very much. The property was very clean and their breakfast was excellent.
Stayed 1 night in May 2024
Response from ssnelling on 19 May 2024
Dear Maria,Thank you so very much for your kind words. We truly appreciate your feedback and hope to have another chance to welcome you again soon. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Vickie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean rooms nice property
Stayed 2 nights in May 2024
Response from ssnelling on 17 May 2024
Dear Vickie,it was our pleasure to welcome you and we sincerely thank you for your business and kind words regarding our services. We look forward to having another opportunity to serve in the future! Safe travel!Steffi SnellingGeneral Manager

10/10 Excellent

Cristiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from ssnelling on 12 May 2024
Dear Cristiane,Thank you so much for your excellent feedback. We appreciate you and hope to have another chance to welcome you soon. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Eric, Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we requested a higher floor and did get the 4th floor. Next time we will request the fourth floor, but not on the pool side, where the fire pit is. There were other guests using that, past midnight and they were NOT quiet.
Stayed 10 nights in Apr 2024
Response from ssnelling on 7 May 2024
Dear Eric,Thank you for your review here on expedia. We are happy that you enjoyed your time overall. I am very sorry for the noise from the guests in the fire pit area. I will also address your concerns with my team. We hope to have another chance to welcome you in the future. Sincerely,Steffi SnellingGeneral Manager

6/10 Okay

Jose

Travelled with family, Business traveller
Breakfast very poor
Stayed 1 night in May 2024
Response from ssnelling on 7 May 2024
Dear Jose,Thank you for your candid feedback, we are sorry that our complimentary breakfast did not exceed your expectations during your stay. We have some exciting additions being introduced soon and we hope to have another chance to serve you in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Rafaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well maintained. The rooms were very comfortable. We booked a 1 bedroom suite. It included 2 queen size comfortable beds, bathroom, with a pull out full size sofa bed in living room. Kitchen with full size fridge, small dining table, small kitchen, with plenty of plates, cups, and intensives. There was a little coffee machine as well. In the mornings there are free breakfast that has eggs, bacon or sausage, bagels, breads, danishes, hot oatmeal, make your own waffles, yogurts, cereals and fresh whole prices of fruits. It is very good! My family enjoyed it very much. The pool is small, there is basketball on property. Check in was fast and easy, you can check in on the app and use keyless entry to access your room. Parking was a breeze. Walgreens is next door to the hotel, so you can just walk there. Overall we loved our stay here. Thank you very much!
Stayed 2 nights in Apr 2024
Response from ssnelling on 28 Apr 2024
Dear Rafaela,Thank you for much for your comprehensive feedback of our Homewood Suites UCF. It was a pleasure to have you with us and we thank you for your business. We look forward to having you back with us in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Vickie

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location, the hotel was clean but outdated. The staff was nice and accommodating
Stayed 1 night in Apr 2024
Response from ssnelling on 24 Apr 2024
Dear Vickie,Thank you for your feedback, we appreciate your business and hope to have another chance to welcome you again soon. We will be going through a wonderful transformation later this year with some exciting enhancements and hope to welcome you back to share our upcoming changes. Safe travels in the meantime!Sincerely,Steffi SnellingGeneral Manager

6/10 Okay

Terrell

Stayed 3 nights in Apr 2024
Response from ssnelling on 6 May 2024
Dear Terrell,Thank you for your candid rating of our hotel, we are very sorry that we were not able to exceed your expectations during your time with us. Please do not hesitate to reach out to us if there are any concerns that need to be addressed . We hope to have another chance to serve you in the future. Sincerely,Steffi Snelling

10/10 Excellent

Max, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ssnelling on 9 Apr 2024
Dear Max,Thank you so much for your excellent rating here on expedia. We appreciate your business and hope to have another chance to welcome you in the future. Safe travels!Steffi SnellingGeneral Manager

10/10 Excellent

trinell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the fact that the hotel was not far from the event. Also plenty of places to eat. It's a very quiet hotel.
Stayed 1 night in Mar 2024
Response from Your Homewood Suites Team on 30 Mar 2024
Good morning, thank you for staying with us and thank you for your rating. Were glad to hear that our location helped you during your stay. Hopefully we met all your expectations. We look forward to seeing you again!

10/10 Excellent

Michelle

Stayed 2 nights in Mar 2024
Response from ssnelling on 26 Mar 2024
Dear Michelle,Thank you so much for the excellent review on Expedia. We hope to have another chance to welcome you again soon. Sincerely,Steffi SnellingGeneral Manager

8/10 Good

Vincent Carl

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to enter the property. Had to drive through Walgreens parking lot most of the time.
Stayed 3 nights in Mar 2024
Response from ssnelling on 14 Mar 2024
Thank you for your candid review Mr Carl,We do have 2 entrances to get to the hotel, I apologize for any miscommunication in regards to the accessibility of the hotel. We do hope to have another chance to welcome you in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes, stay here. Very clean, very nice and efficient staff. New, fresh, looking. Pool area clean. They have towels for the pool at the front desk. Coffee and tea 24 hours. Lots of choices for snacks and toiletries and right next door to a Walgreens.
Stayed 2 nights in Mar 2024
Response from ssnelling on 14 Mar 2024
Dear Cynthia,Thank you so much for your glowing recommendation to other travelers, we truly appreciate you and your business and hope to have another chance to welcome you in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hotel was in a great location. Beds were comfortable. The separate living/eating area made it nice in the room for space. Breakfast was buffet. Close to UCF.
Stayed 2 nights in Feb 2024
Response from ssnelling on 19 Feb 2024
Dear Erika,Thank you so much for your wonderful feedback here on hotels.com. It was a pleasure having you with us and we are so happy that you enjoyed your time with us. We look forward to having another chance to welcome you back!Sincerely,Steffi SnellingGeneral Manager

8/10 Good

Jill

Stayed 1 night in Feb 2024
Response from Homewood Suites Team on 22 Mar 2024
Good evening, thank you for staying with us and thank you for your rating, we look forward to seeing you again soon!

8/10 Good

Radhay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ssnelling on 13 Feb 2024
Dear Radhay,Thank you very much for feedback. We appreciate your business and hope to have another chance to welcome you again in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Celestine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay. Will happily recommend this hotel! My room was spacious, cozy, clean, and amenities were great!
Stayed 1 night in Feb 2024
Response from ssnelling on 4 Feb 2024
Dear Celestine,Thank you so very much for your kind words. You made our day. We thank you for choosing our hotel Homewood Suites UCF and hope to have another chance to welcome you in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Hedilene

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from ssnelling on 4 Feb 2024
Dear Hedilene,Thank you so very much for taking the time to review our hotel Homewood Suites UCF. We are grateful that you chose us for your travels to Orlando and hope to have another chance to welcome you again in the future. Sincerely.Steffi SnellingGeneral Manager

10/10 Excellent

Alejandro

Stayed 2 nights in Jan 2024
Response from ssnelling on 31 Jan 2024
Dear Alejandro,Thank you for your excellent rating on hotels.com. We appreciate your business and hope to have another chance to welcome you in the future.Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from ssnelling on 19 Jan 2024
Dear Daniel,Thank you for your great rating here on Expedia. We appreciate your business and hope to have another cahnce to welcome you again soon. Sincerely,Steffi SnellingGeneral Maanger

10/10 Excellent

Lincoln

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious suite, friendly staff. Great breakfast.
Stayed 1 night in Dec 2023
Response from ssnelling on 14 Jan 2024
Dear Lincoln,We are grateful for your feedback. Thank you so much for your positive comments. We hope to have another chance to serve you in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Gloria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very clean and quite. Thank you
Stayed 1 night in Jan 2024
Response from ssnelling on 14 Jan 2024
Dear Gloria, thank you so much for wonderful feedback. We hope to have you back soon. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ssnelling on 7 Jan 2024
Dear Mark,Thank you so much for your excellent rating. We look forward to having you back with us. Have a fantastic start into the new year!Steffi SnellingGeneral Manager

10/10 Excellent

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and spacious, will stay again.
Stayed 1 night in Dec 2023
Response from ssnelling on 31 Dec 2023
Dear Ronald,Thank you so much for your excellent feedback here on travelocity. We appreciate you and your business and look forward to having you back with us again soon. Have a great start into the new year!Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from ssnelling on 31 Dec 2023
Dear Brett,Thank you so much for the 10 out of 10 rating on hotels.com. Your recommendation to others means the world to us and we are grateful for your business. Have a great start into the new year!Sincerely,Steffi SnellingGeneral Manager

8/10 Good

Yesenia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean it was and how easy the employees made everything with the stay. The easiest hotel Ive stayed at. Everyone was so nice and the place was decorated beautifully
Stayed 3 nights in Dec 2023
Response from ssnelling on 17 Dec 2023
Dear Yesenia,Thank you so much for your great feedback. We are so grateful for your kind words and thank you for recognizing the efforts of our team. We look forward to having another chance to be your home away from home. Happy Holidays!Steffi SnellingGeneral Manager

10/10 Excellent

Charles E. Green

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from ssnelling on 17 Dec 2023
Dear Charles,Thank you so much for the 5 star rating .We truly appreciate you and your business and hope to have another chance to welcome you again soon. Happy Holidays!Steffi SnellingGeneral Manager

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 23 nights in Nov 2023
Response from ssnelling on 17 Dec 2023
Dear Elena,Thank you so much for the 5 star rating .We truly appreciate you and your business and hope to have another chance to welcome you again soon. Happy Holidays!Steffi SnellingGeneral Manager

10/10 Excellent

Carla

Stayed 1 night in Nov 2023
Response from ssnelling on 17 Dec 2023
Dear Carla,Thank you so very much for the excellent rating on Expedia.com. We hope to have another chance to welcome you again soon. Happy holidays!Steffi SnellingGeneral Manager

10/10 Excellent

ANA M

Travelled with family
Stayed 2 nights in Nov 2023
Response from ssnelling on 19 Nov 2023
Dear Ana,Thank you so much for the excellent rating here on hotels.com. We are so happy that you felt comfortable and at home. We hope to have another chance to welcome you again soon. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from ssnelling on 5 Nov 2023
Dear Amy,Thank you so much for your great rating, we appreciate you and hope to have another chance to welcome you. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Les

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ssnelling on 29 Oct 2023
Dear Les,Thank you for the excellent 10 out of 10 rating. Our team appreciates your recognition and we look forward to having another opportunity to serve you .Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Johnathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2023
Response from ssnelling on 29 Oct 2023
Dear Johnathan,Thank you so much for yout wonderful rating and feedback .We truly appreciate your business and kind words and hope to have another chance to serve you in the future. Sincerely,Steffi SnellingGeneral Manager

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities
We had a great stay. We will definitely return. The only “con” was the rooms are definitely dated. They really should get rid of the carpet, needs new cabinets, the shower needs new caulking etc. The staff was excellent.
Stayed 1 night in Oct 2023
Response from ssnelling on 25 Oct 2023
Dear Grace,Thank you so much for your feedback regarding your time with us. We appreciate your positive comments as well as your notes on how we can improve. Thank you for your wonderful remarks regarding our team. We hope to have another chance to welcome you in the future. Sincerely,Steffi SnellingGeneral Manager

8/10 Good

Idalmis

Stayed 1 night in Oct 2023
Response from ssnelling on 19 Nov 2023
Dear Idalmis,Thank you so much for your review on Expedia. We loved having you with us and hope to have another chance to welcome you back again soon. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Diane

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious with good breakfast. Room very comfortable
Stayed 1 night in Oct 2023
Response from ssnelling on 15 Oct 2023
Dear Diane,Thank you so much for the excellent review of your stay with us. We are grateful for your business and thank you for taking the time to share your experience with the traveling community. We hope to have another chance to welcome you in the future. Sincerely,Steffi SnellingGeneral Manager

4/10 Poor

Aimee

Travelled with family and small children
I reserved a king sized bed in my room & and was put in queen sized bed room with an excuse that the king sized are smaller at this hotel. My 6'5 husband and I were uncomfortable. They had no larger beds than that. So if you're looking for a true king sized bed don't stay here.
Stayed 5 nights in Sep 2023
Response from ssnelling on 5 Oct 2023
Dear Aimee,We are very sorry that the size of the guest room and mattress was not to your satisfaction.We have been in communication with you throughout your time with us and hope you will give us another chance to serve you in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Juan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Sep 2023
Response from ssnelling on 13 Sept 2023
Dear Juan,Thank you so much for your wonderful feedback! We appreciate you and hope to welcome you back again soon. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ssnelling on 29 Oct 2023
Dear Ashley,Thank you so much for your awesome rating of our Homewood Suites UCF. We appreciate you and hope to have another chance to be your home away from home in the near future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ssnelling on 5 Sept 2023
Dear Anthony,Thank you for your wonderful feedback on hotels.com. We are so greateful for your business and hope to be your home away from home again in the future. Safe travels!Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Mireille

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our short stay in this hotel and will come back again. I loved that it's 6 mins away from UCF where we dropped our daughter for college. The breakfast is good and complimentary room cleaning available upon request. I also love that walgreens is right beside it where you can walk.
Stayed 2 nights in Aug 2023
Response from ssnelling on 25 Aug 2023
Dear Mireille,Thank you so much for the excellent feedback here on Orbitz. We truly appreciate your business and making us a part of this important milestone for your daughter and family. We know move in weekend can be very stressful and we are happy to hear that you were comfortable this past weekend. We hope to have another chance to be your home away from home soon. Sincerely,Steffi Snelling

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, excellent breakfast
Stayed 2 nights in Aug 2023
Response from ssnelling on 22 Aug 2023
Dear Vivian,Thank you so much for your business and your excellent rating here on Expedia. We hope to have another chance to serve you in the near future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Imelda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice, comfortable hotel. Hot breakfast was very good as well. Room had porcelain plates, silverwares, glasses, plus dishwasher and stove. This is an excellent hotel!
Stayed 1 night in Aug 2023
Response from ssnelling on 22 Aug 2023
Dear Imelda,Thank you so much for your beautiful recommendation here on hotels.com. I am so proud of my team for providing you with an excellent stay. Thank you so much for choosing our Homewood Suites UCF Area for your time in Orlando. We look forward to having another chance to welcome you. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Eileen M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from ssneling on 21 Aug 2023
Dear Eileen,Thank you so much for your perfect rating, we truly appreciate you and your business and hope to have another chance to welcome you in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Colin

Stayed 1 night in Aug 2023
Response from ssnelling on 10 Sept 2023
Dear Colin,Thank you so much for your excellent review. We hope to have another chance to serve you. Sincerely,Steffi SnellingGeneral Manager

8/10 Good

Hubert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from ssnelling on 6 Aug 2023
Dear Hubert, we thank you for your business and choosing our hotel for your trip to Orlando. We hope to have another chance to serve you in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

jamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to a Walgreens. Major shopping mall and cinema minutes away. You don't need to leave the area. Everything is within a 3 mile radius; banks, gas station, eating places. Would stay again.
Stayed 5 nights in Jul 2023
Response from ssnelling on 6 Aug 2023
Dear Jamal,Thank you for your recent stay with us and your wonderful feedback. We appreciate you and your business and hope to welcome you again should your travels bring you to Orlando. Safe travels!Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from ssnelling on 3 Aug 2023
Der Fabiola,Thank you so much for the 5 star review here on Expedia. We appreciate your business and hope to have another chance to welcome you in the future. Sincerely,Steffi SnellingGeneral Manager

8/10 Good

Toriano

Stayed 2 nights in Jul 2023
Response from ssnelling on 6 Aug 2023
Dear Toriano, Thank you for the wonderful rating here on Expedia. We appreciate your business and hope to have another chance to welcome you in the future. Sincerely,Steffi SnellingGeneral Manager

10/10 Excellent

Melissa, Ocala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from James on 16 Jul 2023
Dear Melissa, Thank you so much for the excellent rating of your recent stay with us. We appreciate your business and thank you for choosing our Homewood Suites for your travel to Orlando. We hope to have another chance to serve you soon. Safe travels!Sincerely,Steffi SnellingGeneral Manager