2 outdoor pools, open 6:00 AM to 11:00 PM, pool cabanas (surcharge)

Reviews of Courtyard by Marriott Lake Buena Vista at Vista Centre

4 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 531 out of 1086 reviews" "
Rating 8 - Good. 235 out of 1086 reviews" "
Rating 6 - Okay. 135 out of 1086 reviews" "
Rating 4 - Poor. 85 out of 1086 reviews" "
Rating 2 - Terrible. 100 out of 1086 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
It was smooth and seamless. We had a baby and were able to take care of us. The houseman was really attentive and was able to get us everything we needed.
Stayed 2 nights in Mar 2024
Response from KAL on 28 Mar 2024
Thank you so much for your feedback!

8/10 Good

Cecelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, friendly and helpful. The wifi was horrible. But overall great experience.
Stayed 3 nights in Mar 2024
Response from KAL on 28 Mar 2024
Thank you so much for your feedback!

2/10 Terrible

Ernest, Carlsbad

Liked: Staff & service
Disliked: Cleanliness
The odor in the room was horrible had to use a half a bottle of cologne just to mask the smell I was in room 165. Worst room ever. Marriott should be ashamed.
Stayed 2 nights in Mar 2024
Response from KAL on 26 Mar 2024
I am so sorry to hear about your negative experience

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely liked everything on this property, it was very convenient, it was safe, it was quiet, and the fact that they have a shuttle to the parks was a plus. I feel like we didn’t have to get a rental after all. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from KAL on 26 Mar 2024
Thank you so much!!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this property and found Jose to be extremely helpful when we went to him with questions! Thank you so much!
Stayed 2 nights in Mar 2024
Response from Josh on 25 Mar 2024
Im very pleased to hear that you enjoyed your stay. Thank you for the kind feedback about Jose. I will pass this along to him and his manager.We hope to see you on your next trip!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I would stay there again. Only drawback to some, the pool area is loud till 10. If you don't like noise, don't get a room poolside.
Stayed 3 nights in Mar 2024
Response from Josh on 25 Mar 2024
I'm glad that you enjoyed your stay with us even with the higher noise level being so close to our pool. We hope you will choose us again for your next trip!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from KAL on 26 Mar 2024
Thank you so much!!

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and very attentive. At Starbucks, service could have been better as there was many guests and just 2 persons serving
Stayed 1 night in Mar 2024
Response from Josh on 24 Mar 2024
I'm very happy to hear that our service and attentiveness of the staff were great. I have passed along the feedback for Starbucks to the leadership team to look at to see what can be adjusted to resolve that issue.

4/10 Poor

Darcie, Palm Springs

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very disappointing we had not enough towels from the beginning. Every time we called the front desk we did not get an answer. We went to the pool a couple times the water was freezing. They had no towels out there. We asked supervisors and still over an hour to get a towel at the pool AC continuously kept turning off the only one positive was the customer service from Jose up at the front which no matter how good that was did not make any difference. This day was horrible.
Stayed 2 nights in Mar 2024
Response from Josh on 24 Mar 2024
I would like to apologize for the experience you had while on our property. Those issues are below our standard. I am pleased that Jose was a shining star during the stay.I hope you will give us another chance in the future to show you the experience we strive to provide to every guest.

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The balcony rooms are under surveillance 24 /7 because they are right over the parking lot where everyone comes in. In addition to that the bright lights that are meant to keep the parking lot safe i guess also stay on all night right by the balcony rooms like spotlights. Theres absolutely no privacy.
Stayed 2 nights in Mar 2024
Response from Josh on 24 Mar 2024
I'm sorry that your privacy wasn't felt. We definitely want our guests to feel safe and their privacy to be felt.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool area. Wonderful place to stay
Stayed 2 nights in Mar 2024
Response from KAL on 19 Mar 2024
Thank you so much! We are so happy you enjoyed the pool and hotel!

10/10 Excellent

krystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, kid friendly and the food was great. The rooms were the best design Ive stayed in so far for comfort and privacy. I got my money’s worth this time!
Stayed 3 nights in Mar 2024

8/10 Good

Byron

Travelled with partner
The balcony
Stayed 2 nights in Mar 2024
Response from dk on 18 Mar 2024
Thank you for your feedback. We look forward to you staying with us again.

10/10 Excellent

Ginette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel will stay there again.
Stayed 3 nights in Mar 2024
Response from dk on 18 Mar 2024
Thank you for the feedback. We are so pleased you enjoyed your stay. We look forward to your return.

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable and quiet.Great parking.Looking forward to seeing you guys again
Stayed 2 nights in Dec 2023
Response from dk on 13 Mar 2024
We are so happy you had a great. Thank you for reaching out. We hope to see you again soon.

8/10 Good

Frank

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from dk on 13 Mar 2024
Thank you for reaching out. We hope you will stay with us again soon.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I book here every time I come to Orlando, each time the rooms are clean and the staff is amazing. Their mozzarella sticks are really good as well.
Response from Suzi Brady - General Manager on 12 Mar 2024
Thank you for your review. We also love the mozzarella sticks!We hope to see you next time you're travel plans bring you to Orlando.

10/10 Excellent

Julissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I went last May and it was an amazing stay! we are excited to have a hotel to stay at everytime we visit disney and orlando!
Response from dk on 10 Mar 2024
We love to hear you had a great stay. We look forward to your staying with us again.

8/10 Good

Lyric

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from dk on 10 Mar 2024
Thank you for reaching out. We hope you will stay with us again soon.

8/10 Good

Carlos Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from dk on 10 Mar 2024
We hope you will stay with us again soon.

6/10 Okay

Amra

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from dk on 10 Mar 2024
Thank you for reaching out. We hope you will stay with us again.

8/10 Good

Drema

Travelled with family
Liked: Staff & service
.
Stayed 1 night in Feb 2024
Response from KAL on 5 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

AWILDA

Liked: Cleanliness, staff & service, property conditions & facilities
Pool play area was great
Stayed 1 night in Mar 2024
Response from KAL on 5 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Marjorie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Jose in customers service he is the best…!
Stayed 2 nights in Feb 2024
Response from Josh on 3 Mar 2024
I'm very happy to hear that you enjoyed your stay with us and that Jose was a shining star. I will make sure to pass along this kind feedback to Jose and his manager!We hope to see you again in the future!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 2 nights in Feb 2024
Response from KAL on 1 Mar 2024
Thank you so much for your feedback!

8/10 Good

GL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff but unusual hotel. The doors for the adjoining rooms don’t completely open as the room furniture is in the way and can’t be moved. Staff for dining was only one person who worked hard but was obviously overwhelmed when it was busy.
Stayed 4 nights in Feb 2024
Response from KAL on 1 Mar 2024
Thank you so much for your feedback!

8/10 Good

Taneisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from KAL on 1 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Shauna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos was amazing at check in. The property was clean, nice beds and linens. Pool was amazing. Loved our balcony overlooking the pool.
Stayed 1 night in Feb 2024
Response from KAL on 1 Mar 2024
Thank you so much for your feedback!

10/10 Excellent

Angie lorena Perez, Danbury

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything, if your going to the parks the hotel offers transportation, family friendly and very clean.
Stayed 7 nights in Feb 2024
Response from KAL on 27 Feb 2024
Thank you so much!!

2/10 Terrible

Anne

Stayed 3 nights in Feb 2024
Response from Josh on 24 Mar 2024
I'm sorry that your stay was not up to standard.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed a night but would come back.
Stayed 1 night in Feb 2024
Response from Suzi Brady on 26 Feb 2024
Thank you for your review - we would love to see you again when you next travel to Orlando.

8/10 Good

Sue

Liked: Amenities
When we arrived in our room and were getting settled in we found a pill on the chair in the corner. It was of unknown origination, definitely not one of ours. We threw it away, grateful we didn’t have a curious toddler with us that might have found it first
Stayed 1 night in Feb 2024
Response from Josh on 25 Feb 2024
I'm so sorry to hear about your experience. I have forwarded this to our housekeeping managers so they can perform an investigation. Thank you for letting us know.

6/10 Okay

jamie

Travelled with family
Liked: Staff & service
The room was clean, it was more of an express property. The outside is nice, you couldn't hear the movie playing by the pool because the speakers weren't working for the projector. You get charged a resort fee daily, they offset it for a resort credit of $10 everyday you're there for food or beverage. Nothing is open late so if your looking for a snack later at night when you get in its very minimal.
Stayed 4 nights in Feb 2024
Response from Josh on 23 Feb 2024
Thank you for staying with us. I apologize for the challenges you experienced during your stay. This is below our standard and has been passed along to management to look into what happened to help make sure it doesn't happen again.We hope you will stay with us again in the future to give us the chance to provide the level of service we strive to provide.

10/10 Excellent

Yenika

Liked: Staff & service, property conditions & facilities
It was great
Stayed 2 nights in Feb 2024
Response from Suzi Brady on 21 Feb 2024
Thank you for taking the time to leave us a review about your excellent stay. We hope to see you again soon.

6/10 Okay

Suzanne

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff didn’t seem to know what time the bar opened for food service. We arrived at 11:30 and hungry. We were told it opened at 1 o’clock. We came back at 1 o’clock and was then told it opened at 1:30. We came back at 1:30 and still nothing. At 2 o’clock, we ordered from Uber eats.
Stayed 1 night in Jan 2024
Response from Josh on 19 Feb 2024
I do apologize for the confusion with the bar operating hours. It has been addressed with all teams to up-to-date for operating hours on the property.

8/10 Good

PATTI

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and efficient. Our door was really hard to unlock which gave me a bit of anxiety, no fan in bathroom, Overall I would recommend for the price Nice and close to all Disney parks and Universal
Stayed 4 nights in Feb 2024
Response from Josh on 16 Feb 2024
I'm happy to see that you enjoyed your stay overall. I will pass along the praise to our teams and also pass along the feedback about to the door to our engineering team so they can take a look at it so it's not a repeat challenge in the future! We hope to see you again on your next vacation!

10/10 Excellent

Julie-Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KAL on 15 Feb 2024
Thank you so much for your feedback!

8/10 Good

DeLauren

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed here overnight and was pleasantly surprised by how nice the property was. We were there less than 24 hours so can’t speak to the amenities, but the room was clean, comfortable and spacious. We didn’t realize there was a small water park. Definitely fun for the family!
Stayed 1 night in Feb 2024
Response from dk on 13 Feb 2024
Thank you for the feedback. We are so glad you enjoyed your stay and hope you will stay with us again soon.

2/10 Terrible

Lynda

Travelled with family
Disliked: Staff & service
Reserved a handicapped room for my mother in law in a wheelchair. They said they lost the reservation and put us in a normal room. Had to check out early as mom in law could not navigate a toilet without handlebars.
Stayed 3 nights in Feb 2024
Response from dk on 13 Feb 2024
Thank you for reaching out. I apologize we did not live up to the Marriott standard. We hope you will stay with us again.

8/10 Good

Simone

Liked: Staff & service, property conditions & facilities
There were some hair on bathroom floor! It wasn’t so clean
Stayed 2 nights in Feb 2024
Response from dk on 12 Feb 2024
Thank you for reaching out and letting us know. That is not our standard and we will pass this on to our housekeeping department. We hope you will stay with us again.

8/10 Good

Lauren

Checking in was an absolute nightmare. The guy has no idea what he was doing. Other than that, we enjoyed our stay. The room was large and the bed was comfortable. Everything was clean. The location was perfect. The daily hotel fee was frustrating though since we did not use any of the amenities.
Stayed 3 nights in Feb 2024
Response from dk on 13 Feb 2024
Thank you for reaching out. I apologize about your check-in. We hope you will stay with us again.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Travis at check in was absolutely amazing and worked hard to get our families rooms right bt each other!
Stayed 1 night in Feb 2024
Response from KAL on 10 Feb 2024
Thank you so much for your compliment of Travis!!! We will be sure to share this with him

4/10 Poor

Randy James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The original room the we were designated was infested with bugs. The staff did change us to another room on request. We were booked as a part of a block for a tournament in the area, and the hotel’s advertisement and instructional flyer stated that the lounge and outside area would be available until 11pm. Security staff started telling people to exit all the outside area’s at 930. When asked about it the manger told us another group had it in their contract that quiet time would supersede their own policy even though no other party was notified of the change. The staff was rude (bartender was so overwhelmed that she just left at one point and never returned), the security was rude (they even went as far as throwing peoples food out to remove them from the courtyard) the place was dirty and overpriced. Never again! and I’d recommend if you’re coming with a group for a wedding, tournament, or other large group to seek another place.
Stayed 5 nights in Jan 2024
Response from dk on 5 Feb 2024
Thank you for the feedback. I apologize we did not live up to the Marriott standards for your stay..

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from dk on 23 Jan 2024
Thank you for staying with us. We hope you will stay with us again.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff
Stayed 3 nights in Jan 2024
Response from Suzi Brady on 23 Feb 2024
Thank you for your review. We hope to see you again soon.

8/10 Good

Bao Lin

Stayed 4 nights in Jan 2024
Response from Josh on 20 Jan 2024
We are pleased to see that overall, you enjoyed your stay with us.We hope to see you again in the future.

10/10 Excellent

Hannah

Travelled with partner
Liked: Amenities
Great hotel near disney!! I would recommend this hotel to anyone. The staff let us check in early and were very friendly!
Stayed 1 night in Jan 2024
Response from dk on 13 Jan 2024
Thank you so much for your feedback. We look forward to you staying with us again.

4/10 Poor

Edward

Travelled with partner
Liked: Staff & service
Property was close to parks shopping and restaurants. Breakfast should be free as well as parking.
Stayed 4 nights in Jan 2024
Response from dk on 13 Jan 2024
Thank you for your feedback. We hope you will stay with us again.

10/10 Excellent

Pinkeshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from KAL on 27 Jan 2024
Thank you so much!

10/10 Excellent

Shene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to Disney (our reason for visit). Room was spacious and clean. Staff was friendly and checking in and out was easy.
Stayed 2 nights in Jan 2024
Response from Josh on 8 Jan 2024
I'm glad to hear that you enjoyed the location, room and our staff's friendliness. We strive to provide the best guest service possible. I will make sure to pass this along to the entire team! We hope to see you again soon!