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I just needed a place to stay overnight while passing through Orlando and this hotel was perfect for that. It was clean, spacious, dog-friendly, and very conveniently located. Things that need improving - they said breakfast was included but breakfast is just bagels and over by 10 a.m. on the dot. Blink and you miss it. Also, the staff was kind but not super knowledgeable about the area.
Nicole
Stayed 1 night in Mar 2024
Response from Amanda on 13 Mar 2024
Thank you for the nice review and feedback. Our breakfast is now a bagel bar with an extra hour extended from the previous breakfast hours. We appreciate your business and hope to see you again in the future!
4/10 Poor
kristina
9 Mar 2024
No chairs at pool area. No towels. Fitness room no weights. Treadmill did not work. No glasses in the room. No coffeemaker. Breakfast only offered bagel and coffee. Would never stay there again.
Reception was friendly.
kristina
Stayed 1 night in Mar 2024
Response from Amanda on 10 Mar 2024
Thank you for your review. I am very sorry that you were not satisfied with the standards of the Hilton Spark. As we are renovating there are some things on back order such as the pool furniture, work out equipment and towels. The breakfast is now a bagel bar and the in room amenities are limited but we do offer coffee 24 hours a day and cups are at the coffee bar. We will relay your comments to the brand for future consideration in adding different options. We appreciate your feedback and hope you will reconsider using us in the future.
Alarm went on at 5, toilet don’t work, they could not move us to another room,
Deborah
Response from Amanda on 25 Feb 2024
Thank you for your review. I apologize that the alarm went off since we found someone smoking on the stairwell, but I am glad it was only that and not a true emergency. I am sorry that it caused you an inconvenience during your stay and although we cannot control what other guests do, we try to alleviate these issues by regularly checking these areas. We hope that you will give us another opportunity in the future to exceed your expectations on the next trip.
6/10 Okay
Mohammad, Scarborough
Travelled with group
24 Feb 2024
Disliked: Amenities
I will not recommend
Mohammad
Stayed 1 night in Feb 2024
Response from Amanda on 24 Feb 2024
Thank you for your review. I’m sorry we did not meet your expectations on this stay. We are working on improvements and hope you will reconsider staying with us in the future.
6/10 Okay
Janet
19 Feb 2024
Liked: Cleanliness, staff & service
Janet
Stayed 3 nights in Dec 2023
Response from Amanda on 20 Feb 2024
Thank you for your rating. I am sorry that we did not meet all of your expectations on this trip but we hope you will join us again in the future.
They didn’t say it was fixing the place all was dusty and dirty really dirty so bad I feel so embarrassed with my boyfriend for rent that place
Radde
Stayed 2 nights in Dec 2023
Response from Amanda on 3 Jan 2024
Thank you for your review. I’m very sorry that you were not informed of our renovation. We are working towards improving the property and experience for our guests. We hope you will join us again in the future to see the exciting changes we have made.
We had a nice time, and the staff was very helpful and friendly. We also enjoyed the Continental breakfast. The hotel was in progress of rebranding while we were there.
Laura
Stayed 2 nights in Dec 2023
Response from Amanda on 31 Jan 2024
Thank you for your nice review! We appreciate your feedback and hope to see you again once we have completed our renovations and rebranding.
Thank you for your rating. I am sorry we did not meet your expectations on this trip. We hope you will give us another opportunity to redeem ourselves in the future.
We are so glad to see you enjoyed your time with us and look forward to your return.
4/10 Poor
Esmeralda
22 Dec 2023
Disliked: Cleanliness
Esmeralda
Stayed 3 nights in Dec 2023
Response from Amanda on 27 Dec 2023
Thank you for your rating. I’m sorry we did not make your trip a positive experience. We hope you will join us again so we have the opportunity to exceed your expectations in the future.
10/10 Excellent
Natasha
20 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Delightful stay
Definitely enjoyed the stay the staff was very friendly and helpful the breakfast was so so the only problem was they are doing renovations to upgrade the hotel. I did get comp for the inconvenience . But other then that the stay was good. I woul definitely stay again .
Natasha
Stayed 4 nights in Dec 2023
Response from Amanda on 27 Dec 2023
Thank you for your review. We appreciate your support and understanding that we are trying to make it a better experience for the future. We hope to see you again soon.
2/10 Terrible
Misty
20 Dec 2023
Misty
Stayed 7 nights in Dec 2023
Response from Amanda on 27 Dec 2023
Thank you for your rating. I am very sorry to hear that we did not meet your standards. We are working on many improvements and hope you will come back to see the exciting changes we have made.
I enjoyed my stay overall at this property and the bedding was very comfortable.
Sekhem
Stayed 1 night in Dec 2023
Response from Amanda on 18 Dec 2023
Thank you for the nice review! We appreciate your feedback and look forward to serving you in the future!
6/10 Okay
paola Andrea cruz
17 Dec 2023
The beds were very comfortable and the reception staff were very helpful.
Breakfast was bread, yogurt, and fruit. Some other options would have been nice, such as
paola Andrea cruz
Stayed 4 nights in Dec 2023
Response from Amanda on 27 Dec 2023
Thank you for your review. Unfortunately we have moved to a bagel bar breakfast with our new brand, but we hope to add more items in the future. We hope to see you again in the future.
Thank you for your rating. I am very sorry we did not meet your expectations on this trip. We hope you will join us again in the future and under better circumstances.
Everything was great except the breakfast, I think they should change at least every two days, but I stayed 6 days and all the days was the same breakfast and was not good :(
Mariana
Stayed 6 nights in Dec 2023
Response from Amanda on 15 Dec 2023
Thank you for your review. Unfortunately we are moving towards a bagel bar breakfast under our new brand but we hope they will add more items to the breakfast. We hope to see you again in the future.
8/10 Good
carl
14 Dec 2023
carl
Stayed 6 nights in Dec 2023
Response from Amanda on 15 Dec 2023
Thank you for the nice rating! We are glad you enjoyed your time with us and we look forward to serving you in the future.
Gods location. Friendly and helpful staff on the reception. But hotel need good renovation.
For breakfast there just bagels and cream cheese, fruits from the cans and sour oranges. One of my sons is T1D and I was hopping at least eggs and bacon for breakfast.
Angela
Stayed 5 nights in Dec 2023
Response from Amanda on 15 Dec 2023
Thank you for your review. We are working on a refresh of the rooms and common areas and will be done in the next few months. Unfortunately, the new brand that we will be going with is only offering a bagel bar. We hope to add items in the future. We hope to see you again soon.
10/10 Excellent
Anthony
Travelled with family and small children
13 Dec 2023
Liked: Staff & service, amenities
Nice hotel.
Anthony
Stayed 6 nights in Dec 2023
Response from Amanda on 15 Dec 2023
Thank you for the nice review. We appreciate your feedback and business and look forward to your return.
6/10 Okay
Yvon
Travelled with family and small children
9 Dec 2023
Liked: Staff & service
This property does not serve hot breakfast as per advertisement they are under new management as I was told the carpets are old and mildew in the rooms and hall areas which gives off a smell
Yvon
Stayed 1 night in Dec 2023
Response from Amanda on 12 Dec 2023
Thank you for your review. I am very sorry you were not pleased with the hotel in general. We are working on a refresh of the rooms and have converted to a bagel bar breakfast for the new brand we will be moving into in the next few months. We hope you will join us in the future to see the exciting changes we bring to the property.
Shower head was leaking from the spout, hairball over bathroom, stains all over carpet, holes in walls, ac rattled,
Deagan
Stayed 2 nights in Nov 2023
Response from Amanda on 8 Dec 2023
Thank you for your review. I am very sorry that you did not have a great experience with us. We will make sure maintenance and housekeeping are aware of the areas of concern you mentioned. We are working on a refresh of the rooms and hope you will join us again to see the exciting changes we make.
Thank you for your review. I am very sorry to hear that your room was not to your standards. We are working on retraining and refreshing the rooms and hope you will join us in the future.
Thank you for your rating. We are working on the refresh of the rooms to ensure we have a better product for the future. We hope you will join us again in the future.
The hotel is terrible, full of mold on the ceiling and walls, smelly bedding, terrible bed, my husband and children had serious allergies, I was only able to stay one night because I was forced, I was with children and I didn't have where to go. Terrible hotel and to this day I'm still waiting for them to give me back my money that they deducted from my card in the amount of 80 dollars.
SIMARA
Stayed 4 nights in Nov 2023
Response from Amanda on 20 Nov 2023
Thank you for your review. I am very sorry to hear of your experience with our property. We will make sure these areas of concern are addressed to prevent these issues from occurring in the future. We will also check on the authorization to see what is the hold up. We hope you will give us another opportunity in the future to turn this experience around.
2/10 Terrible
Karen
19 Nov 2023
Disliked: Staff & service
Karen
Stayed 2 nights in Nov 2023
Response from Amanda on 20 Nov 2023
Thank you for your rating Karen. I am sorry that we did not meet your expectations on this trip. We are working hard to refresh the rooms and create a better experience. We hope you will join us in the future to see the exciting changes we have made.
Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you again.
6/10 Okay
Brian, Little River
Travelled with partner
13 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The property was a takeover from another brand. Rated completely wrong, still under construction but very dated and loud
Brian
Stayed 2 nights in Nov 2023
Response from Amanda on 13 Nov 2023
Thank you for your review. I am sorry we did not meet your expectations on this trip. We are working on a refresh of the rooms that will be completed in the next few months. I am sorry that this prevented you from having a nice stay. We are trying to keep the noise to a minimum. I will relay this information to the team so we can make sure that everyone's stay is a positive one.
10/10 Excellent
Jose
12 Nov 2023
Liked: Cleanliness
Jose
Stayed 3 nights in Nov 2023
Response from Amanda on 13 Nov 2023
Thank you for the nice rating. We appreciate your business and hope to see you again soon.
I liked the area, near EVERYTHING. The room was comfortable, decently clean. It’s being renovated, so there are scratched walls, doors, etc. The continental breakfast is just that, yet plentiful. All in all, I would stay again. It’s near my daughter’s apartment complex.
Sibyl
Stayed 2 nights in Nov 2023
Response from Amanda on 9 Nov 2023
Thank you for the nice review. We appreciate your business and thank you for considering us again in the future.
2/10 Terrible
Parzana
8 Nov 2023
Disliked: Cleanliness, staff & service
Everything from the room to breakfast and everything was not worth the price
Parzana
Stayed 3 nights in Nov 2023
Response from Amanda on 9 Nov 2023
Thank you for your review. We are very sorry that we did not meet your expectations on this visit. We are working on exciting changes to the property and rooms and we hope you will reconsider choosing us in the future.
I had a great experience at this hotel. They were very clean and all the staff was helpful and kind. They offer shuttle services to Universal and Epcot which I found convenient. It’s very close to everything. The only thing that could improve is breakfast, it’d be nice to have at least eggs and cereal and not only pastries. But besides that it’s a nice place to stay.
Martha
Response from Amanda on 31 Oct 2023
Thank you for your kind words. We are so glad you enjoyed your stay with us. We are hoping to add more items to the breakfast in the future and hope you will join us again.
Overall a good place to stay for any purpose. I really enjoy it this was my second stay in a month.
Anthony
Stayed 7 nights in Oct 2023
Response from Amanda on 31 Oct 2023
Thank you for the nice review. We appreciate your business and thank you for being a repeat customer. We look forward to your next stay.
6/10 Okay
Tarran
Travelled with partner
30 Oct 2023
Liked: Cleanliness, staff & service, amenities
The room had a strange smell
Tarran
Stayed 3 nights in Oct 2023
Response from Amanda on 31 Oct 2023
Thank you for your review. I am sorry there was a strange smell in the room. We are doing a refresh in all the rooms and hope this will eliminate these issues. We hope you will join us again to see the exciting things we bring to the property.
All the staff were helpful and friendly. The room was cleaned perfectly every day. The pool area was great. Breakfast would have been better with a little more variety but still good.
Karren
Stayed 5 nights in Oct 2023
Response from Amanda on 27 Oct 2023
Thank you for the wonderful review. We appreciate your kind words and we are so glad that you had a nice time with us. We are hoping to add more items to the breakfast and hope to see you again in the future.