Reception

Reviews of Tru by Hilton Orangeburg

2.5 out of 5
Tru by Hilton Orangeburg
739 Citadel Road, Orangeburg, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 668 out of 931 reviews" "
Rating 8 - Good. 170 out of 931 reviews" "
Rating 6 - Okay. 53 out of 931 reviews" "
Rating 4 - Poor. 23 out of 931 reviews" "
Rating 2 - Terrible. 17 out of 931 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient comfortable room.
Stayed 1 night in May 2024
Response from Tru by Hilton Management Team on 27 May 2024
Dear Monique, Thank you for your recent stay. We are thrilled you had a wonderful experience at Tru by Hilton Orangeburg, and we are happy you found your room spacious and comfortable, with lots of room to relax. Each of our staff members works hard to ensure every guest enjoys their stay, so they will be pleased with your feedback. Thank you again for your review, and we look forward to seeing you again soon! Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not having carpet is definitely a major plus for us due to allergies and overall cleanliness. It just feels cleaner without it.
Stayed 1 night in May 2024
Response from Tru by Hilton Management Team on 20 May 2024
Dear Martin, Thank you for staying with us at Tru by Hilton Orangeburg and for your great review. A clean and welcoming environment is essential for a great guest experience, and we are thrilled that you noticed our efforts and enjoyed our carpet-free accommodations. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Helen, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the minimalist of the hotel. Breakfast was good we also went across the street to Waffle house for their breakfast. Customer service was excellent at the hotel.
Stayed 4 nights in May 2024
Response from Tru by Hilton Management Team on 20 May 2024
Dear Helen, We are delighted you enjoyed your stay at Tru by Hilton Orangeburg! It is excellent to know you found our breakfast to your liking and that you had the opportunity to explore other dining options nearby. Providing exceptional service is a priority for us, and we are pleased that our team exceeded your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future!Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Aneesha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Apr 2024
Response from Tru by Hilton Management Team on 20 May 2024
Dear Aneesha, Thank you for choosing Tru by Hilton Orangeburg and for your generous review. We are thrilled to know that you found our hotel clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Thank you for choosing Tru!Tru by Hilton Management Team

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel after a long day on the road.
Stayed 1 night in May 2024
Response from Tru by Hilton Management Team on 14 May 2024
Dear Daniel, Thank you for staying with us at Tru by Hilton Orangeburg and for your generous review. We strive to provide a comfortable and welcoming experience for all our guests, and we are glad you had a relaxing stay after a long day of travel on the road. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Thank you for choosing Tru!Tru by Hilton Management Team

8/10 Good

Tiffany

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained, quiet hotel. Friendly staff and attentive staff.
Stayed 2 nights in May 2024
Response from Tru by Hilton Management Team on 11 May 2024
Dear Tiffany, Thank you for the kind review of your stay at Tru by Hilton Orangeburg and particularly for complimenting our quiet, well-maintained hotel and courteous associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable! We look forward to welcoming you again whenever your travels bring you back to Orangeburg.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Joe, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean rooms
Stayed 1 night in May 2024
Response from Tru by Hilton Management Team on 11 May 2024
Dear Joe, We are so happy that you enjoyed your stay at Tru by Hilton Orangeburg. We are committed to providing each guest with an exceptional experience, and we appreciate knowing that our clean rooms and the service from our devoted associates exceeded your expectations.Thank you again for the kind words! We are honored you chose to stay with us during your visit to Orangeburg, and we can't wait to host you in the future for more great memories.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Tekeisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very easy. I had a flight delay and the front desk person was very helpful in accommodating the new time. The room was clean and modern. The only minor compliant was the low water pressure and the water never got hot, which meant a luke warm shower. Maintenance can easily correct this hopefully.
Stayed 2 nights in May 2024
Response from Tru by Hilton Management Team on 6 May 2024
Dear Tekeisha, We are delighted to hear that you had a wonderful stay at Tru by Hilton Orangeburg. Your satisfaction is our top priority, and we are thrilled that our clean, modern room and the service from our hotel staff exceeded your expectations. We are, however, sorry for the inconvenience you faced with the hot water supply and shower pressure. Your feedback is invaluable, and we will work diligently to rectify these issues for future guests.We sincerely hope that the issues you encountered did not overshadow the overall enjoyment of your stay. We are eager to have the opportunity to provide you with an even better experience on your next visit. We look forward to welcoming you back to Tru by Hilton Orangeburg. Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Sophia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent.
Stayed 1 night in May 2024
Response from Tru by Hilton Management Team on 3 May 2024
Dear Sophia, It means so much to us that you enjoyed your stay at Tru by Hilton Orangeburg. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the service from our hotel staff exceeded your expectations.Thank you again for the kind words! We are honored you chose to stay with us during your visit to Orangeburg, and we can't wait to host you in the future for more great memories.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tru by Hilton Management Team on 2 May 2024
Dear Marcy, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Tru by Hilton Orangeburg so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Very clean and quiet
Stayed 1 night in Apr 2024
Response from Tru by Hilton Management Team on 28 Apr 2024
Dear Anthony, Thank you very much for your kind words regarding your stay at Tru by Hilton Orangeburg! We are delighted to know that you found our hotel exceptionally clean during your stay. Our team works hard to maintain a pristine environment for all our guests, and it's great to hear that our efforts did not go unnoticed. We appreciate your positive feedback and look forward to having you back for another spotless experience.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Rondey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yeas
Stayed 1 night in Apr 2024
Response from Tru by Hilton Management Team on 17 Apr 2024
Dear Rondey, Thank you for the generous rating! It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. All of us at Tru by Hilton Orangeburg look forward to your return.Thank you for choosing Tru!Tru by Hilton Management Team

6/10 Okay

randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While in room walls, ceiling and floor were like paper could hear people in other rooms which was kind of a nuisance at 2:00 and 3:00 in the middle of night. Thank God we wasn't on side where elevator was for there was a yipping dog you could hear down the hall every time you got on and off the elevator. Breakfast was very good with alot of selections.
Stayed 1 night in Apr 2024
Response from Tru by Hilton Management Team on 15 Apr 2024
Dear Randy, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and its impact on your overall comfort. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we truly regret not meeting these expectations during your recent stay. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We are pleased to know that you enjoyed the variety of breakfasts. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to Orangeburg so we may have the opportunity to better your stay.Thank you for choosing Tru!Tru by Hilton Management Team

8/10 Good

Marilen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place just a little loud with people walking in hallway. Room is smaller than expected but comfortable enough
Stayed 1 night in Apr 2024
Response from Tru by Hilton Management Team on 14 Apr 2024
Dear Marilen, Thank you for choosing Tru by Hilton Orangeburg. We regret that the size of your room did not meet your expectations, but we are happy you found it comfortable. Also, accept our apologies for the noise concerns you experienced from the hallway. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. Thank you again for taking the time to tell us about your visit, and we hope to welcome you back soon.Thank you for choosing Tru!Tru by Hilton Management Team

8/10 Good

Sherry

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not know there was a $75 pet fee until we checked in.
Stayed 1 night in Apr 2024
Response from Tru by Hilton Management Team on 14 Apr 2024
Dear Sherry, Thank you for staying with us at Tru by Hilton Orangeburg and for your review. However, we apologize if the pet fee came as a surprise during your stay. In the interest of transparency, we keep our website current with updated information and pricing so guests can see our pet fee and max weight before booking with us. We are happy that you had a pleasant stay with us, and we certainly appreciate your business. We look forward to welcoming you back for another visit.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Monique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. Highly recommend
Stayed 1 night in Apr 2024
Response from Management Team on 13 Apr 2024
Dear Monique, Thank you for the excellent rating of your stay at Tru by Hilton Orangeburg! We strive to deliver clean, comfortable accommodations and outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Orangeburg, and we hope we continue to be your hotel of choice whenever you return to the area.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

MISTY

Travelled with family
Liked: Amenities
Everything was great
Stayed 1 night in Apr 2024
Response from Management Team on 13 Apr 2024
Dear MISTY, Thank you for your recent stay at the Tru by Hilton Orangeburg and for posting such a generous review of your stay with us. It is a pleasure to know we exceeded all of your expectations. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city. Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

sammy

Liked: Cleanliness, staff & service, property conditions & facilities
O
Stayed 1 night in Apr 2024
Response from Tru by Hilton Management Team on 11 Apr 2024
Dear Sammy, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Orangeburg and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Richard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted a site close to I-26 , easy access and parking and a clean room, reception, corridors and easy and secure parking. All the objectives were met.
Stayed 1 night in Apr 2024
Response from Tru by Hilton Management Team on 2 Apr 2024
Dear Richard, Thank you for the kind review of your stay at Tru by Hilton Orangeburg. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. We are glad you loved our location's convenience, the hotel's cleanliness, and the easy and secure parking facility. We can't wait to welcome you back for another exceptional stay whenever your travels bring you back to Orangeburg.Thank you for choosing Tru!Tru by Hilton Management Team

4/10 Poor

ALAN, HARTWELL

Liked: Cleanliness, staff & service
Not a typical Hilton property to be described wonderful. Way too small of a room and lacking amenities to charge $225 a night. No chairs to sit. I Thought I was back in NYC forty years ago where the bedroom bathroom and kitchen were all the same room and you couldn’t even turn around. Sorry thumbs down for this property. It was so uncomfortable we left at 2:30 am and drove home.
Stayed 1 night in Mar 2024
Response from Tru by Hilton Management Team on 1 Apr 2024
Dear Alan, Thank you for evaluating your recent stay; your comments are valuable to us. We are sorry to learn you had to leave us earlier than expected and are disappointed that your room did not meet your expectations and that several inconveniences led you to a less-than-favorable impression of our hotel. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. Please accept our good wishes for you and Your family, and we hope you will give us another chance to provide you with the outstanding stay you deserve.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good workers
Stayed 1 night in Dec 2023
Response from Tru by Hilton Management Team on 30 Mar 2024
Dear Monique, Thank you for the kind review of your stay at Tru by Hilton Orangeburg and for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable! We look forward to welcoming you again whenever your travels bring you back to Orangeburg.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Natasha

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Easy access from the interstate
Stayed 1 night in Mar 2024
Response from Tru by Hilton Management Team on 26 Mar 2024
Dear Natasha, Thank you for staying with us at Tru by Hilton Orangeburg and for your great review. We are glad you found us clean and quiet and that our convenience to the interstate worked well for you. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
We stay every time we go to Orangeburge and have never been disappointed
Stayed 1 night in Mar 2024
Response from Tru by Hilton Management Team on 26 Mar 2024
Dear James, Thank you for making Tru by Hilton Orangeburg your home away from home in Orangeburg! Staying with us time and time again is the highest compliment that you can give our team, and we are delighted that we have exceeded your expectations! We are truly grateful for your kind words, and we look forward to welcoming you back soon. Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Lea Ann

Stayed 1 night in Mar 2024
Response from Tru by Hilton Management Team on 30 Mar 2024
Dear Lea Ann, It is lovely to know you enjoyed everything about your time at Tru by Hilton Orangeburg and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !!!
Stayed 1 night in Mar 2024
Response from Tru by Hilton Management Team on 7 Mar 2024
Dear John, Thank you for being our guest and for the high rating! It is wonderful to learn you had a great time at Tru by Hilton Orangeburg and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Thank you for choosing Tru!Tru by Hilton Management Team

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are pretty small.
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 8 Mar 2024
Dear Michael, It is always a pleasure to hear that we successfully provided our guests with a memorable stay. Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and the things they would change.Thank you again for taking the time to tell us about your visit, and we hope to welcome you back soon.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and helpful, it was the perfect way to end a long day of travel.
Stayed 1 night in Mar 2024
Response from Tru by Hilton Management Team on 3 Mar 2024
Dear Beatrice, It means so much to us that you enjoyed your stay at Tru by Hilton Orangeburg. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the service from our hotel staff exceeded your expectations. Thank you again for the kind words! We are honored you chose to stay with us during your visit to Orangeburg, and we can't wait to host you in the future for more great memories.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

warren

Stayed 1 night in Mar 2024
Response from Tru by Hilton Management Team on 23 Mar 2024
Dear Warren, On behalf of all of us at Tru by Hilton Orangeburg, thank you for the excellent rating! We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. It was a pleasure hosting your visit to Orangeburg, and we hope we continue to be your hotel of choice whenever you return to the area.Thank you for choosing Tru!Tru by Hilton Management Team

4/10 Poor

Laura

Travelled with family
The room we were in was the smallest hotel room I've ever been in. It wasn’t much bigger than a walk in closet. There wasn’t a dresser and you had to use hooks to hang things up. Taught me to look at the square footage of hotel rooms in the future. I doubt I will stay at a Tru hotel in the future.
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 2 Mar 2024
Dear Laura, Thank you for evaluating your recent stay; your comments are valuable to us. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your room did not meet your expectations and the inconvenience that led you to a less-than-favorable impression of our hotel. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you will give us another chance to provide you with the outstanding stay you deserve.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the fact home away from home.
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 1 Mar 2024
Dear Connie, It means so much to us that you enjoyed your stay at Tru by Hilton Orangeburg. We want to be a true home away from home for travelers, so our highest priority is to make sure every guest has a relaxing experience with comfortable accommodations. Thank you for taking time out of your busy day to recognize our efforts. We are thrilled to read that you felt so at home with us. We hope to have the opportunity to welcome you again soon.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 21 Mar 2024
Dear Kevin, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Orangeburg and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 26 Feb 2024
Dear Guest, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Tru by Hilton Orangeburg. We look forward to your return and wish you all the best with your future travels.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 26 Feb 2024
Dear Richard, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your visit to our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Tru by Hilton Orangeburg.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 25 Feb 2024
Dear Steve, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Tru by Hilton Orangeburg. We look forward to your return and wish you all the best with your future travels.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

wesley, lake view

Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 26 Feb 2024
Dear wesley, We are delighted you enjoyed your stay at Tru by Hilton Orangeburg. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to the city.Thank you for choosing Tru!Tru by Hilton Management Team

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was just ok
Our stay was just ok. Room was small and cramped, beds were too hard, no coffee maker or microwave. Service was good and room was pretty clean. Breakfast was marginal. We would not choose tru again.
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 25 Feb 2024
Dear Brian, Thank you for being our guest and sharing your comments. We appreciate you mentioning the rooms were clean, and our service met your expectations. However, we are disappointed that your stay did not exceed your expectations, and we genuinely regret your disappointment with the comfort of the room and in-room amenities. We value hearing from our guests as we continually strive to improve our guest experience. We hope to have another opportunity to welcome you again whenever your travels bring you this way.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and friendly. My first pick when I am visiting home.
Stayed 2 nights in Feb 2024
Response from Tru by Hilton Management Team on 25 Feb 2024
Dear Tiffany, It means so much to us that you enjoyed your stay at Tru by Hilton Orangeburg. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the service from our hotel staff exceeded your expectations. Thank you again for the kind words! We are honored you chose to stay with us during your visit to Orangeburg. Thank you for making us your preferred choice on every visit, and we look forward to seeing you soon.Thank you for choosing Tru!Tru by Hilton Management Team

8/10 Good

Nathaniel, Augusta

Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 21 Mar 2024
Dear Nathaniel, We are pleased to receive your generous rating for Tru by Hilton Orangeburg. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Thank you for choosing Tru!Tru by Hilton Management Team

6/10 Okay

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its ok
No microwave in room. Stale breakfast.
Stayed 2 nights in Feb 2024
Response from Tru by Hilton Management Team on 21 Feb 2024
Dear Joyce, Thank you for being our guest and sharing your comments. We are disappointed that your stay did not exceed your expectations, but we appreciate you mentioning that you were pleased with most of our services. We value hearing from our guests as we continually strive to improve our guest experience. We hope to welcome you again whenever your travels bring you this way.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Chris

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and so friendly! The breakfast was great as well! Typically the free breakfast choices are gross, but not here!!!
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 19 Feb 2024
Dear Chris, It means so much to us that you enjoyed your stay at Tru by Hilton Orangeburg. We are committed to providing each guest with an exceptional experience; therefore, we appreciate knowing that the service from our hotel staff exceeded your expectations and that you enjoyed the delicious breakfast and variety.Thank you again for the kind words! We are honored you chose to stay with us during your visit to Orangeburg, and we can't wait to host you in the future for more great memories.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone so nice. Food available downstairs 24/7
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 18 Feb 2024
Dear Tom, Thank you for reviewing your stay at Tru by Hilton Orangeburg! It is lovely to know that you found our staff friendly and appreciated the availability of food 24/7 downstairs. Your satisfaction is our priority, and we hope to have the honor of hosting you again soon.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Steven

Travelled with partner
Liked: Property conditions & facilities
Liked large TV Good shower Bright bathroom lighting
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 16 Feb 2024
Dear Steven, Thank you for staying with us at Tru by Hilton Orangeburg and for your great review. We are glad you enjoyed the large-sized TV, bathroom lighting, and shower. Thank you once more for taking the time to share your feedback, and we hope you will stay with us again soon!Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Because I have arthritis in my hands, the squeeze bottles of soap were hard for me to use. I was delighted there was fresh hot coffee at 4:00 AM in the lobby. Also appreciated the free water at check-in.
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 16 Feb 2024
Dear Debra, Thank you for the kind review of your stay at Tru by Hilton Orangeburg and particularly for complimenting our hospitality and hot coffee serving. However, we apologize for the inconvenience with the soap dispenser and appreciate you bringing these to our attention. We will address this with our respective teams for further improvements.We look forward to welcoming you again whenever your travels bring you back to Orangeburg.Thank you for choosing Tru!Tru by Hilton Management Team

6/10 Okay

Jennifer

Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 16 Feb 2024
Dear Jennifer, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific One Night Stay
This was a great one night stay!! Easy, friendly check in. Clean, QUIET room…even though we were next to the elevator….we didn’t hear ANY noise! Nice breakfast…great on/off entrance to Rt 26.
Stayed 1 night in Feb 2024
Response from Management Team on 10 Feb 2024
Dear Jacqueline, We're delighted to hear about your terrific one-night stay at Tru by Hilton Orangeburg! Thank you for highlighting our easy check-in process, clean and quiet rooms, and enjoyable breakfast. We're thrilled that you found our location convenient for accessing Route 26. It was a pleasure hosting you, and we look forward to welcoming you back soon for another wonderful stay!Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Kathleen

Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 21 Mar 2024
Dear Kathleen, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Orangeburg and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 8 Feb 2024
Dear Terrence, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Tru by Hilton Orangeburg and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
New, clean, comfortable. First time staying at a TRU. Rooms were a little smaller than I expected.
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 8 Feb 2024
Dear Mark, Thank you for choosing to stay with us at Tru by Hilton Orangeburg for your visit to the city and for mentioning how impeccably clean our hotel was. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you, and we can't wait to welcome you back for another fantastic stay.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable
we were headed to a funeral in Jacksonville and stayed overnight. It was very comforting to check in, sleep in a comfortable bed, grab some breakfast and excellent coffee and drive on
Stayed 1 night in Jan 2024
Response from Tru by Hilton Management Team on 5 Feb 2024
Dear Guest, Thank you for the generous review of Tru by Hilton Orangeburg. We are delighted you had a positive experience with our check-in service. We are glad you loved our comfortable beds. Our goal is to provide you with an excellent stay, and we know how important it is to get a great night's sleep. We were especially pleased to read your comments about our complimentary breakfast and how much you enjoyed the coffee. It was our pleasure to host your stay, and we look forward to your next visit.Thank you for choosing Tru!Tru by Hilton Management Team

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tru by Hilton Management Team on 6 Feb 2024
Dear Tracey, We appreciate you leaving your kind rating for Tru by Hilton Orangeburg. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon.Thank you for choosing Tru!Tru by Hilton Management Team