Lobby sitting area

Reviews of Buena Park Grand Hotel & Suites

3 out of 5
Buena Park Grand Hotel & Suites
7762 Beach Blvd, Buena Park, CA

Reviews

5.6
Rating 10 - Excellent. 255 out of 1452 reviews" "
Rating 8 - Good. 222 out of 1452 reviews" "
Rating 6 - Okay. 271 out of 1452 reviews" "
Rating 4 - Poor. 266 out of 1452 reviews" "
Rating 2 - Terrible. 438 out of 1452 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How big the rooms were and walking distance from everything
Stayed 2 nights in Mar 2024

4/10 Poor

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed here while we visited Disneyland, in our room the air didn’t work, there was only 1 remote to work both TVs, when housekeeping came to clean our rooms all they did was took the garbage and dirty towels nothing was actually cleaned, they never left any new towels, we always had to go down to the front desk and ask for face towels, the front desk employee was sweet and very helpful, I wouldn’t recommend this hotel if you plan on visiting Disney
Stayed 4 nights in Mar 2024

2/10 Terrible

Stephanie

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Zach, the guy working the front desk was extremely rude and very unprofessional!!!
Stayed 1 night in Mar 2024

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Carla

Liked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Armida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price. If the beds were supposed to be Queen size def didn’t feel like it. Overall our 3rd time staying there, so not that bad.
Stayed 2 nights in Mar 2024

6/10 Okay

Fermina

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
First room provided was a big roach in the bathroom. Room service did not sweep the floor, during my 7 day stay, 2 times fixed the beds, they did changed the towels. The place is in a great location.
Stayed 4 nights in Mar 2024

8/10 Good

Lorena

Travelled with family and small children
Liked: Staff & service, amenities
We had a weird situation in the hotel
Stayed 2 nights in Mar 2024

6/10 Okay

Danyelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything needs updating. Furniture chipped and dirty. Noisy road.However, pool and jacuzzi were clean and nice. Also convenient for Knottsberry Farm. Cost was ok for the hotel.
Stayed 1 night in Mar 2024

4/10 Poor

Connie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We was supposed to have 2 queen beds, they were full size. No individual A/C in the room. There was nothing in the very large bathroom to set anything on, the sink was small, no counters, the toilet was mounted to the wall with no holding tank. No extra TP, 3 bath towels, 2 hand towels & 2 wash cloths for a party of 5. And no hair dryer. I will stay again, I felt safe, it was clean and everyone was friendly
Stayed 2 nights in Mar 2024

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
nice place to stay just wify was not working
Stayed 3 nights in Mar 2024

6/10 Okay

David, Kurrajong

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall stay was good but the property needs updating badly as it is run down and looking tired. We stayed 10 years ago and the place was busy and vibrant but not the case this time. Staff were friendly and helpful and hopefully they invest in upgrades as the location is great
Stayed 7 nights in Mar 2024

2/10 Terrible

Heidi

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Broken toilet 3 times, ride maintenance, manager won’t call back. Front desk when toilet broke second time said maintenance left and hotel sold out so deal with it. Told us to take loss off and flush it from there and when wet food a hose flew off spraying water everywhere flooding our bathroom while I was on the phone work front desk. She then said she will try to get someone to come back and she would call me back. 20 minutes later maintenance knocked on the foot with no call back. He complained be had to come back and said not to call again be won’t come back. He was very ride. We said we’d rather not have to call and just have a working toilet like we paid for. When wet flush checked in the toilet didn’t work and it took two hours to get it fixed and when wet checked out it would flush again. And again like I said, management will not return my call. Will not return to this facility again. Am returning to the area in a few weeks and very disappointed we can’t stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in and the personal were absolutely wonderful.
Stayed 1 night in Mar 2024

2/10 Terrible

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
I left 45 minutes after checking into my room. DO NOT STAY AT THIS HOTEL!!! Pictures on their site are VERY deceiving. It does NOT look like this. If you're in town with your kids do NOT expose them to this potential risk. This place is absolutely filthy. Entered my room and it did "appear" to be clean. Unfortunately the odor that hits you the moment the door opens is incredibly overwhelming. What smell was being covered up??? This should have been red flag #2. Limited options I decided to suck it up for the night. Within an hour the chemical smell was so bad I started to get a headache and nausea to the point of nearly vomiting. Grabbed my luggage, went to the desk and said I cannot stay here, explained why very calmly and asked to be refunded. Desk agent was kind and said manager will call you later to discuss. NO CALL. I called the next day, he was apologetic and said would investigate and call me back in 20 minutes. I called an hour later and was told the manager went home for the night. 12 HOURS later I received a call and was told there is no issue, no odor in the room, cleaning supplies used were unscented and he's happy to give me an $18 credit for a room I sat in for an hour. I stay in hotels nearly 48 weeks out of the year travelling for work and have never done this, much less at 9pm at night. Asked him if he thought I was lying and his response was "sir, you can call yourself a liar if you want" but their is no issue with the room.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jazmine

Disliked: Cleanliness, staff & service, property conditions & facilities
The room is horrible
Stayed 1 night in Mar 2024

4/10 Poor

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room stank and AC had a loud cricket sound. Switched rooms and the shower head was moldy all over. Asked them to clean it and they said they would and no one ever did.
Stayed 2 nights in Mar 2024

2/10 Terrible

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The lights did not work. It smelled moldy. It made sense after turning the ac on water was leaking like a rainfall in the room
Stayed 1 night in Mar 2024

10/10 Excellent

Nick

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price, needs some updating but overall good staff was nice
Stayed 5 nights in Feb 2024

6/10 Okay

Marie

Disliked: Staff & service, property conditions & facilities
None
Stayed 7 nights in Feb 2024

4/10 Poor

Fernando V Garcia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and very spacious (has separate living area), staff are very helpful and accommodating. Great location, close to a lot of dining places. Walking distance to knott’s berry farm and 10 minutes away from disneyland. Perfect for groups and families.
Stayed 2 nights in Feb 2024

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
Price was bery fair
Stayed 1 night in Feb 2024

8/10 Good

Alma

Travelled with group
Liked: Cleanliness, staff & service
Super cute hotel. Wish it was more updated. Has a lot of potential.
Stayed 1 night in Feb 2024

6/10 Okay

Nath

Travelled with family and small children
The place needs a remodeling. Some rooms window were boarded up. Interior wise. The shades on the door entrance was a little off(can’t closed tightly. Bathroom door lock was broken. Neighbor was noisy late in the morning hours. Overall we had a nice stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

PATRICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is nice. Restaurant under Construction did not state in website.
Stayed 1 night in Feb 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There was only one staff at the desk. So there was a wait and a line to check in. The hotel room didn't have a welcome book to give us info to the WiFi network, how to call for room service or food service, where the gym is located, or pool hours. There was no USB outlets. And the bathroom sink kept getting plugged up with dirty water at night. They layout of the room was cozy.
Stayed 2 nights in Feb 2024

6/10 Okay

Keisha

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
If you want a quick stay that is cheap definitely the place to be. The facility is old and a little run down. The rooms need an update and paint! Some of the windows were broken in the facility seemed a little off putting. The bathroom tub needs updating! The rooms seemed cleaned but when you look at the detail you could see a lot of areas they missed. The AC was non existent it was very cold and the heater didn’t work. Like I said if you wanna stay somewhere cheap on a budget this is the place but don’t think it’s luxury suite.
Stayed 2 nights in Feb 2024

2/10 Terrible

Shavanna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very outdated and dirty. The room smelled like a strong cleaner which gave me a headache. The heaters did not work and they did not provide extra blankets. There were no towels when I checked into my room. And the towels I was given later were so old and gross I ended up buying towels and lien. This is definitely a you get what you pay for hotel. Only one elevator was available for use during my stay and the stairs door was locked? Seems like a fire hazard but whatever.
Stayed 1 night in Feb 2024

4/10 Poor

Haroon

Stayed 2 nights in Feb 2024

2/10 Terrible

Kaylee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Gary

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The proximity to attractions is awesome. Dining, entertainment, access to freeways. This place was probably amazing 25 years ago. Sadly, not the case anymore. Broken hardware inside of room, rusted shut sliders with no screens, humid rooms with inconsistent air condition. Non functioning lights. I am not one to talk bad about any place but I was sorely disappointed in my stay and surprised Radissons name is associated with the facility. The staff was very helpful and did what they could when they were able, but the property itself needs a rehabilitation from ground up. For the location, I really hope they turn the facility around. For now, it’s dated, uncomfortable, and the rooms are unsafe for small children.
Stayed 2 nights in Feb 2024

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Jan 2024

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Blanca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. The lady at the desk was very helpful.
Stayed 3 nights in Feb 2024

2/10 Terrible

Jenny, Reseda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like the pictures. The first room we were put in had roaches and mold. They moved us to another room thw air conditioner wasnt working. Third room no air conditioner. We had to keep moving with all my kids until i gave up and stayed in the 3rd room. I also ended up getting stuck in the elevator. Terrible experience we will never be going back.
Stayed 1 night in Jan 2024

2/10 Terrible

Margaret

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property must have been beautiful when it was built but in its current condition it needs many, many repairs. The air conditioning doesn’t work in 2/4 rooms we rented. The sinks struggle to drain. Most of the lamps and lighting are barely holding together. Some rooms had televisions, some did not. When approaching the property from the parking lot there is boarded and broken out windows all along the first room floors, not an amazing look. I also booked 4 rooms and they wanted to charge each of my rooms on my card separately, along with another additional $150 deposit, which my bank immediately flagged as fraud and we had go in and manually approve everything. There was only ever one staff present on the property during the entire stay. Sadly, I would recommend a different place for anyone traveling with kids or looking for a comfortable place to stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Jan 2024

6/10 Okay

Sandy

Travelled with family and small children, Business traveller
The rooms where not clean at all, floors where super dirty
Stayed 1 night in Jan 2024

4/10 Poor

Ana

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We could have done better, Probably wont ever come back here, We expirienced A robbery last night And a car getting broken into. Not the best spot very ghetto. Not to forget My room was super dirty, Floors and Bathroom. I have pictures Of everything before we got their and after too just incase they wanted to charge anything on me.
Stayed 1 night in Jan 2024

8/10 Good

Monica

Travelled with family
Disliked: Amenities
Property is extremely close to Knotts. Walking distance. Eateries walking distance. Lobby sofas had bugs flying out. We got to.room and it was burning got and humid and AC sid.t work. They repaired it.once the maintenance arrived to work at 5pm. The neighbors were fighting extremely loud at 2am therefore sleep was minimal. Pull out sofa was horrible, my poor dad. Upside; Outdoors by pool looks great. Staff on property very nice and responsive but minimal. For the.price it was fair but i probably wouldnt stay here again.
Stayed 1 night in Jan 2024

6/10 Okay

susana

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
I liked how close it was to the knotts easy access. Disliked how a noise coming from the ac kept me up most of the night. I let front desk know but all they said was I’m sorry. I rented a hotel room to rest and not drive 3 hours back home, I wasn’t even able to do that. Very disappointed.
Stayed 1 night in Jan 2024

4/10 Poor

Lydia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cob webs everywhere, waited 10 min to check in and no one ever came to the desk. Rooms and everywhere dusty and dirty. I don’t recommend.

4/10 Poor

Joseph

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was amazing the hotel sucks it's infested with spiders my first night I killed five spiders coming in the room my kids had to sleep in the bed with me so they weren't attacked by spiders rooms were broken into just be careful if u stay there
Stayed 3 nights in Jan 2024

10/10 Excellent

Maliaana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here
Stayed 3 nights in Dec 2023

2/10 Terrible

Kim

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Surina-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice not to be charged to park your car. I love the vintage feel of this hotel. Not a sterile beige box room like you see at the other "newer" hotels around it. It's an old girl but she has character. There was renovation activity when we stayed but we were gone all day we didn't hear anything and it didn't affect us. I can't wait til this hotel is back to its former glory it's gonna be even nicer. There is an amazing bakery/cafe 10 minutes walk past Medival Times Highly recommend it for breakfast or lunch!! We are hoping to stay here again soon.