Premium bedding, down duvets, memory-foam beds, in-room safe

Reviews of Hyatt Regency Irvine

3.5 out of 5
Hyatt Regency Irvine
17900 Jamboree Rd, Irvine, CA

Reviews

8.2

Very good

Rating 10 - Excellent. 502 out of 1013 reviews" "
Rating 8 - Good. 254 out of 1013 reviews" "
Rating 6 - Okay. 118 out of 1013 reviews" "
Rating 4 - Poor. 71 out of 1013 reviews" "
Rating 2 - Terrible. 68 out of 1013 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here! Super clean
Stayed 1 night in Mar 2024
Response from Melinda on 28 Mar 2024
Dear Susan,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay.
Stayed 1 night in Mar 2024
Response from Ciara on 25 Mar 2024
Dear Rachel,Thank you for sharing your review with us. We are delighted to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Lovely. Clean
Stayed 1 night in Mar 2024
Response from Ciara on 25 Mar 2024
Dear Andrea,Thank you for taking the time to review your stay with us. We are happy to know you enjoyed our property and the cleanliness of our hotel. we hope to have the pleasure of welcoming you again in the near future. Please don't hesitate to contact us should you need any assistance. Kind Regards,Ciara

10/10 Excellent

Manuel, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Mar 2024
Response from Travis on 24 Mar 2024
Hello Manuel!Thank you for taking the time to provide your 5 star review of our hotel. We are glad to hear you enjoyed your stay with us. We look forward to welcoming you back soon! Warm Regards, Travis

8/10 Good

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would 5 star if you didn't have to pay 40 dollars a night to park
Stayed 2 nights in Mar 2024
Response from Melinda on 23 Mar 2024
Dear Eduardo,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us. We have noted your concern about parking and will forward your feedback to our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Naji, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dacia on 22 Mar 2024
Hello Naji,Thank you so much for the 5-star rating. We are so glad you enjoyed our service and accommodations. Please visit at Hyatt Regency Irvine again soon.Kind regards,

4/10 Poor

Beatriz, Norwalk

Liked: Cleanliness, amenities
Disliked: Staff & service
The room was nice and super clean. One thing I didn’t like was that I paid for 2 days of valet, but we only used the service for 1 day. When we informed the front desk about this, they said they couldn't refund us because we didn't mention it on the day of use. It seems unreasonable that we can't get a refund for the unused day of parking.
Stayed 2 nights in Mar 2024
Response from Betsy on 18 Mar 2024
Dear Beatriz,Thank you for taking the time to review your past stay with us. We appreciate you choosing to stay with us but apologize that the stay did not meet expectations due to issues with the parking. All comments are communicated to hotel management, so they are aware and to help better our location. If you would like help addressing these concerns, please reach out to us on our Social Chat pages. We thank you for choosing to stay with us and hope to have the opportunity to welcome you back. I hope you have a great day! Warm Regards,

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is under some construction but the open area and furnishings are very nice
Stayed 3 nights in Mar 2024
Response from Betsy on 16 Mar 2024
Dear Paul,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Anna, Alhambra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Lindsey on 15 Mar 2024
Dear Anna,Thank you for the excellent rating. We are happy to hear that you enjoyed your overall stay!! We would love to welcome you back again!!Best Wishes,

10/10 Excellent

Omaira

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful new hotel. Very quiet and excellent service. The only complaint is our maid only made beds when cleaning didn’t vacumm or mop
Stayed 2 nights in Mar 2024
Response from Lindsey on 15 Mar 2024
Hello Omaira,Thank you for your five-star rating!! Happy to hear you enjoyed the quietness of our hotel and the excellent customer service. I am sorry to hear your cleaning service did not meet your expectations. I have passed this along to our housekeeping department. We appreciate you letting us know where we fell short. We hope to welcome you back as our guest again soon!!Warm Wishes,

10/10 Excellent

Gracia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melinda on 12 Mar 2024
Dear Gracia,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Essra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great from check in to the rooms, to valet it was absolute wonderful experience.
Stayed 2 nights in Mar 2024
Response from Melinda on 8 Mar 2024
Dear Essra,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us and had such a wonderful experience. We hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, but the room floors are NOT carpeted. If I wanted plastic floors, I could have gone to Red Roof Inns...NOT!
Stayed 1 night in Feb 2024
Response from Betsy on 2 Mar 2024
Hello Richard,Thank you for your 5/5 rating. We are happy to hear that you felt our property was good. Thank you for your insight on your room. We will be sure to address this with our team. We hope to welcome you as our guest again soon.Warm Regards,

10/10 Excellent

Preeti

Stayed 1 night in Feb 2024
Response from Melinda on 22 Mar 2024
Dear Preeti,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Irvine again soon!Warm regards,Melinda

10/10 Excellent

Tristan Jared

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is nice, it's our first every stay at any hyatt hotel and im glad this was the one.
Stayed 2 nights in Feb 2024
Response from Lindsey on 20 Feb 2024
Dear Tristan Jared,Thank you for your five-star feedback. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your overall stay. We hope to welcome you back for another wonderful stay in the future. Sincerely,

6/10 Okay

Saif

Liked: Cleanliness, property conditions & facilities
Over priced for self parking and valet parking
Stayed 1 night in Feb 2024
Response from Jamison on 18 Feb 2024
Hello Saif,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We apologize for any dissatisfaction with the cost associated with your stay. By sharing your experience, you have a direct positive impact on future stays, which allows us to maintain the level of service that Hyatt is known for. We hope to welcome you back at Hyatt Regency Irvine for a stay that exceeds all expectations.Best regards,Jamison

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! The housekeeping manager stopped by personally to give a gift for my baby who I was traveling with, it made our day. Rooms are all remodeled and the bed was so comfortable.
Stayed 1 night in Feb 2024
Response from Jamison on 18 Feb 2024
Hello Mary,We want to thank you for taking the time to review your recent stay with us. We are overjoyed to hear your thoughts of our hotel and that our staff impacted your stay positively. Our team will appreciate your feedback. We can't wait to welcome you back at Hyatt Regency Irvine!Best regards,Jamison

10/10 Excellent

Peggy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not close to any restaurants but then we don’t know the area.
Stayed 1 night in Feb 2024
Response from Betsy on 5 Feb 2024
Dear Peggy,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

Theresa

Travelled with family
Liked: Property conditions & facilities
Clean room, quiet, and friendly staff. Thank you for the wonderful experience!
Stayed 1 night in Jan 2024
Response from Ana on 1 Feb 2024
Dear Theresa,We appreciate your feedback and rating. It was a pleasure to host you during your time in Irvine. We're glad to hear that our team's service and the cleanliness of our hotel contributed to your wonderful experience. We hope to provide another fantastic experience the next time you visit!

10/10 Excellent

Destiny

Liked: Cleanliness, amenities, property conditions & facilities
Parking is expensive
Stayed 1 night in Jan 2024
Response from Ana on 1 Feb 2024
Greetings Destiny,We appreciate the rating. We will take note of your comments about parking prices. We hope to welcome you back the next time you visit Irvine!

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Still under construction but you wouldn’t even know it! Enjoyed my stay.
Stayed 1 night in Jan 2024
Response from Laura on 31 Jan 2024
Dear Jennifer,Thank you so much for choosing Hyatt and for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Karley

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Response from Ana on 29 Jan 2024
Greetings Karley,We're delighted to hear you had a fantastic time at our hotel. We hope to welcome you back the next time you visit Irvine!

6/10 Okay

Jianlan

Stayed 3 nights in Jan 2024
Response from Jamie on 6 Feb 2024
Dear Jianlan,Thank you for taking the time to leave a rating for our Hyatt Regency Irvine! We appreciate your feedback and hope to welcome you back as our guest in the future for a more enjoyable stay.Warm regards,Jamie

6/10 Okay

Kishore

Stayed 1 night in Jan 2024
Response from Jamie on 6 Feb 2024
Dear Kishore,Thank you for taking the time to leave a rating for our Hyatt Regency Irvine! We hope to have the opportunity to welcome you back as our guest for an even more enjoyable stay in the future!Warm regards,Jamie

10/10 Excellent

Edlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Laura on 14 Jan 2024
Dear Edlin, Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Ana on 11 Jan 2024
Greetings Mary,We appreciate your rating! We look forward to seeing you again soon!

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Laura on 9 Jan 2024
Dear KevinThank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

2/10 Terrible

Ali

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very cheap hotel, charged me parking 40$ and also my TV did not work properly.
Stayed 1 night in Dec 2023
Response from Rebecca S on 12 Jan 2024
Greetings Ali,Thank you for your feedback and your recent stay. We are sorry for your disappointing stay. We will share all feedback with our management team. We hope to welcome you back in the future.Warm regards,Rebecca

8/10 Good

Grace

Stayed 1 night in Dec 2023
Response from Rebecca on 2 Jan 2024
Greetings Grace,Thank you for providing feedback and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

2/10 Terrible

Sheng

Stayed 1 night in Dec 2023
Response from Melinda on 19 Jan 2024
Dear Sheng,Thank you for taking the time to review our property. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 Excellent

Robert

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay. The staff was very nice, and helpful. Every single person made us feel very welcome. They are also by very accommodating, and eager to help you with anything you need. I will be back for sure.
Stayed 4 nights in Dec 2023
Response from Jamie on 27 Dec 2023
Dear Robert,Thank you for your great review of our Hyatt Regency Irvine. We were delighted to read that you enjoyed your stay with us, and that our team provided helpful, accommodating service! Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,

8/10 Good

JIN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Betsy on 28 Dec 2023
Dear JIN, Thank you for your rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excellent

soraya

Stayed 1 night in Dec 2023
Response from Anisa on 13 Jan 2024
Hello Soraya,Thank you for leaving a rating for the Hyatt Regency Irvine. We appreciate your business and insights and hope to have the opportunity to serve you again in the near future.

4/10 Poor

Joe

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Service is bad! Parking expensive.
Stayed 3 nights in Dec 2023
Response from Melinda on 26 Dec 2023
Dear Joe,Thank you for taking the time to review your recent stay at our hotel. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels so we can discuss your stay further. We hope to keep you as a valued guest.Warm regards,Melinda

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
It was good but looking forward to a finished property when construction is completed.
Response from Jamie on 6 Feb 2024
Dear Leo,Thank you for taking the time to review our Hyatt Regency Irvine! We're glad to hear that you enjoyed your stay with us, and we hope to welcome you back as our guest for an even more enjoyable stay experience in the future!Warm regards,Jamie

10/10 Excellent

Serena, FOUNTAIN VALLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ana on 8 Dec 2023
Dear Serena,We appreciate your rating! We hope to provide another amazing experience the next time you visit!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Melinda on 9 Dec 2023
Dear Judy,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excellent

Ki

Stayed 2 nights in Nov 2023
Response from Melinda on 20 Dec 2023
Dear Ki,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Very clean. Parking is far too expensive. The air freshener throughout the first floor is far too overpowering. It is not convenient for walking to anything. Overall a very nice stay.
Stayed 3 nights in Nov 2023
Response from Betsy on 24 Nov 2023
Dear Michelle,Thank you for your rating and feedback. We are so glad that overall, you had a very nice stay at our hotel. We appreciate your insights and will be sure to address them with our team. We look forward to welcoming you as our guest again soon.Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Veronica on 22 Nov 2023
Hello!Thank you for the amazing star rating! We are delighted to hear that you enjoyed your stay with us! We thank you for choosing Hyatt Regency Irvine for your stay and for being our guest. We hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

8/10 Good

Yingmin

Stayed 3 nights in Nov 2023
Response from Laura on 20 Nov 2023
Dear Yingmin,Thank you so much for your patronage and for rating our hotel. We are happy to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

2/10 Terrible

Samuel

Stayed 3 nights in Nov 2023
Response from Melinda on 9 Dec 2023
Dear Samuel,Thank you for taking the time to review our property. Please reach out to us on our social media or chat channels so we can discuss your stay further. We hope to keep you as a valued guest.Warm regards,Melinda

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was so good and also the staff was very friendly and helpful and
Stayed 2 nights in Nov 2023
Response from Laura on 14 Nov 2023
Dear M,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that you enjoyed your stay with us and were pleased with the service from our staff. Our hotel staff takes pride in providing each guest with the highest level of care and will appreciate your comments. We hope to have the opportunity to welcome you back soon. Best regards,

4/10 Poor

Kimberly, Wilsonville

Liked: Cleanliness
Disliked: Property conditions & facilities
No restaurant.
Stayed 1 night in Nov 2023
Response from Betsy on 14 Nov 2023
Dear Kimberly, Thank you for your rating and feedback. I am very sorry to hear of your disappointment that we do not have a restaurant at this time. We apologize for any inconvenience and will address this with our team for the future. Thank you for staying with us. Please let us know if we may be of further assistance. We hope to have the opportunity to welcome you as our guest again. Warm Regards,

10/10 Excellent

Mariam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Nov 2023
Response from Laura on 6 Nov 2023
Dear Mariam,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was very quiet.
Stayed 3 nights in Oct 2023
Response from Laura on 1 Nov 2023
Dear Taylor,thank you so much for the 5-star rating. I am happy to hear that it was quiet during your stay and hope you had a great night's sleep. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying and was very pleased with how friendly the staff was and clean and it smelled clean
Stayed 1 night in Oct 2023

10/10 Excellent

Faye

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet (due to ongoing renovations), fast in-room wifi. I had my pup with me and it was an easy check-in process, and an extremely pleasant stay. The market wasn’t open yet, but there’s a convenience shop in the lobby. I wish parking fees were cheaper.
Stayed 2 nights in Sep 2023
Response from Laura on 23 Oct 2023
Dear Faye,We appreciate you taking the time share your experience. I am happy that you and your fur baby enjoyed your stay with us. We hope to have the pleasure of welcoming you back soon.Best regards,

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super welcoming & friendly! From the Valet to the front desk. The hotel smelled amazing the moment we walked in! Everything was spotless, our room was super spacious and comfortable. Our family really enjoyed our stay.
Stayed 2 nights in Oct 2023
Response from Laura on 23 Oct 2023
Dear Jamie,Thank you so much for your patronage and for the 5-star rating. I am delighted to hear that you enjoyed your stay and were pleased with the service provide by our staff. We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excellent

Thalia Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel and staff was super nice.
Stayed 2 nights in Oct 2023
Response from Larissa on 22 Oct 2023
Hello Thalia! Thank you for your 5 start review. We are happy to know that you enjoyed our helpful staff and beautiful property. We hope to welcome you again soon! Best regards,