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Reviews of Ayres Suites Mission Viejo – Lake Forest

3 out of 5
Ayres Suites Mission Viejo – Lake Forest
28941 Los Alisos Blvd, Mission Viejo, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 669 out of 1002 reviews" "
Rating 8 - Good. 227 out of 1002 reviews" "
Rating 6 - Okay. 65 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 17 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not recommend. Costumer service seemed like I was bothering them
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Good afternoon, Thank you for this feedback. Can I ask for additional details? Was there a specific team member or incident that occurred to make you feel this way? We strive to provide exceptional guest service and if we have fallen short I would like the opportunity to address the situation. Thank you, Hayley BurbankGeneral Manager

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alejandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cookies were the best! Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and good breakfast.
Stayed 2 nights in Mar 2024

8/10 Good

Monica

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! It's pet friendly and very quiet. My only complaint might be that they only have 2 tiny areas of grass to walk the dog on. But thankfully, there are plenty of other places to take the dog in the area. Otherwise, we loved the Ayres Suite Mission Viejo!
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place stay been there many times
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our overnight stay and enjoyed the wonderful breakfast buffet.
Stayed 1 night in Mar 2024

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed at this location many times. Always great! Clean, quiet and great staff!
Stayed 2 nights in Mar 2024

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there several times nice place and staff
Stayed 1 night in Mar 2024

10/10 Excellent

Linda A

Travelled with group
Liked: Amenities
I’ve stayed at this property a number of times and have always enjoyed my stay. Staff is friendly and helpful. Rooms are spotless and comfortable. The onsite restaurant and bar is great and’s i always enjoy chatting with the bartender, Mikayla. The complimentary breakfast has been consistently good.
Stayed 1 night in Mar 2024

8/10 Good

Patricia Isabel da Palma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Soheila

Stayed 2 nights in Mar 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room rate. Overall it Met expectations.
Stayed 4 nights in Mar 2024

10/10 Excellent

Nathan N Leigha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time we go out to vacation in California, we love staying at the Ayres. We’ve stayed at pretty much all of them in the Orange County area except for this one, so we decided to try it out, even though it was further out. No regrets! This location has much better parking than other locations. Property was clean, staff was friendly, area was really safe. We will definitely come back to this one.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
The size of the room was nice!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I got to my room the refrigerator wasn't working. They immediately sent up a maintenance technician who replaced it. Easy!
Stayed 1 night in Mar 2024

4/10 Poor

martin Daniel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our room had ants crawling around in the bathroom, sink area, and sink by coffee maker. Twice maintenance came and sprayed something and wiped it away with the dead ants. They returned after each time. The breakfast area was very nice and breakfast was wonderful.
Stayed 6 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Dear Martin Daniel, Thank you for taking the time to write a review based on your recent stay. We are thrilled that you were satisfied with our complimentary breakfast and that you enjoyed our breakfast room. Although we wish you had an exceptional experience we appreciate your feedback on the cleanliness of our guest rooms. It is with feedback like this that we can improve our accommodations for future guests. If you are ever in the area again, we would love to have the chance to welcome you back for a 5-star visit. Sincerely, Hayley Burbank General Manager

10/10 Excellent

susan, Port St Lucie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Very nice staff.
Stayed 7 nights in Feb 2024

8/10 Good

Wilhelm Kukier, Erich

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet
Stayed 14 nights in Feb 2024

10/10 Excellent

ZHENHUAN

Stayed 3 nights in Feb 2024
Response from Maliha on 24 Feb 2024
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maliha KhanFront office Manager

8/10 Good

Pitufa

Stayed 1 night in Feb 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a very comfortable feeling when walking in the door. Possibly due to choice of decor but still it works. The rooms are clean and furnishings well positioned for ease of movement. I like this hotel a lot and will be returning.
Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Stayed 2 nights in Feb 2024

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice Really appreciate the frig & microwave. Loved the afternoon cookies! Enjoyed the full breakfast but it'd be nice if it went a little later than 9. Had dinner at the restaurant. Food was pretty good but french fries were VERY greasy. Location is just off the freeway so not scenic, but was quiet.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Good
I've stay here several times. The mattress on the bed needs to be turned or replaced. Felt like i was falling off the edge. Everything else was good.
Stayed 7 nights in Jan 2024
Response from maliha on 6 Feb 2024
Dear guest,Thank you for the feedback and we're glad to hear that you enjoyed your stay with us.We look forward to welcoming you again in the future!Sincerely,Maliha KhanFront office manager.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not my kind of hotel…
Stayed three nights. Receptionist was friendly and helpful. The building is obviously a little outdated, so the fresheners in the building was a bit irritating breathing in. The second night I didn’t sleep well because neighbours decided to party. Lastly, the breakfast was the same everyday, no variety. Eggs saggy, pancakes cold and I bet the home fries from the previous day were reused. As well, coffee watered down.
Stayed 3 nights in Feb 2024
Response from General Manager on 10 Mar 2024
Dear Valued Guest, Thank you for taking the time to write a review based on your recent stay. We are glad you were satisfied with the friendly service you received from our front desk team. I sincerely apologize for any inconvenience you may have encountered regarding the surrounding noise and our complimentary breakfast. Our goal is to provide exceptional accommodations, and we are disappointed we fell short this time. Your feedback is appreciated, as we can use it as a tool to improve future guest experiences. If you are ever in the area again, we would love to have the opportunity to welcome you back for a 5-star visit. Sincerely, Hayley Burbank General manager

2/10 Terrible

Shari, Westlake Village

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are so terrible. First off, my bathroom smelled like someone had been sitting in it smoking for a year straight. It was horrible. I doubt that this was the case as the rest of the room had no odor, but it was unbearable. I checked in late and didn't have a chance to move once I had unpacked. It was so bad that the towels reeked of the smell. I actually took the towel to the front during check out and he was even disgusted. In addition to the smell, the bedding in horrible. I didn't sleep at all. Sleeping on sandpaper is not my idea of comfort. Really? Spend a few extra dollars and upgrade the sheets. Then lets talk toilet paper. Same sandpaper as the sheets. It is sad. It's a nice hotel, great property but I'd much rather sleep at a Residence Inn for the same price. I will NOT be returning. Oh, and they only have 2 EV charge spots.
Stayed 1 night in Feb 2024
Response from Maliha on 6 Feb 2024
Dear Ms. Shari,We’re truly sorry to hear about the issues you encountered during your stay with us. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of your expectations, particularly with the condition of your room and bathroom.Please accept our sincerest apologies for the inconvenience and discomfort you experienced. We are taking immediate action to address the issues you've raised to ensure that they are resolved promptly. Your feedback is invaluable to us as it helps us improve our services and maintain the high standards we strive for.If there's anything we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out. We genuinely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Sincerely,Maliha KhanFront office manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay overall
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Easy check in and out; not sure if you can beat the price for this nice of a stay. Good breakfast also.
Stayed 1 night in Jan 2024

8/10 Good

Jim

Business traveller, Travelled with partner
All ok
Stayed 1 night in Jan 2024

10/10 Excellent

Janet

Stayed 2 nights in Jan 2024

10/10 Excellent

melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, spacious rooms, very clean, and smelled amazing. We were able to find parking close to the door and breakfast was delicious.
Stayed 1 night in Jan 2024

10/10 Excellent

Maria, Carmichael

Liked: Property conditions & facilities
Love the area ,safe and clean
Stayed 2 nights in Jan 2024

10/10 Excellent

Sharon, Lake Elsinore

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to family
Stayed 14 nights in Jan 2024

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean, quiet and comfortable. We stayed in room 231 and we never heard a peep from the street or other hotel guests. All of the staff were helpful and professional. The breakfast options included bacon, sausage, pancakes, eggs, cereals, yogurt and more. The hot options were cooked on a grill that you could see and served to you by the cook. They use real dishes and silverware instead of paper or styrofoam. The food quality and options were better than other hotels of similar prices point that I have stayed at in the area and around the country. I will definitely stay here again.

10/10 Excellent

Lior

Business traveller
Liked: Cleanliness, staff & service, amenities
It's a nice location and nice area to stay. The staff was friendly, breakfast was good, lobby is big and clean with sitting area inside and outside. Rooms are wide, very clean with nice amenities. The only down part is that the walls are thin and you can hear the next door TV, shower, stomping etc...If you have hard time falling asleep at night not sure that you'll love this place.
Stayed 1 night in Jan 2024

10/10 Excellent

LaTrisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome.
Love this place.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert Edward, Equinunk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been coming here almost annually for around 15 years. Ayres Suite Mission Viejo is in a great location in Orange County. Close enough to everything but in a quiet area. The hotel itself provides a relaxing atmosphere and the breakfast is excellent.
Stayed 4 nights in Jan 2024

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Howard

Business traveller
Was nice that there was a restaurant
Stayed 1 night in Jan 2024

10/10 Excellent

Donna

Liked: Staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Jan 2024

10/10 Excellent

Jacque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Stayed one night. Nice property with generous sized rooms. Front desk staff as excellent. 3 negatives for me was the HVAC. Haven’t stayed in a hotel will a wall unit in ages. The heat worked great however the unit was very loud and clanking. It kept waking me up during the night whenever it turned on and off. I finally got up and turned it off. Secondly, the room door opens directly to an open bathroom which was strange. While the shower and tub combo and the toilet were behind a separate door, the vanity area was directly when you walked in to the room. Finally, there was a dampness and humidity to the common areas which the hotel tried to counter act with numerous ceiling fans running on high. I didn’t spend much time in the hallways so overall, it didn’t have much impact on my experience however it was still very noticeable. Overall, despite the negatives, I would stay again.
Stayed 1 night in Jan 2024