Balcony view

Reviews of Crystal Beach Hotel

2.5 out of 5
Crystal Beach Hotel
2500 N. Baltimore Ave., Ocean City, MD

Reviews

7.8

Good

Rating 10 - Excellent. 422 out of 1116 reviews" "
Rating 8 - Good. 361 out of 1116 reviews" "
Rating 6 - Okay. 173 out of 1116 reviews" "
Rating 4 - Poor. 84 out of 1116 reviews" "
Rating 2 - Terrible. 76 out of 1116 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach access, sunrise, sunset was excellent.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 16 Apr 2024
Hello Victor, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that you enjoyed many features our location has to offer. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

8/10 Good

david

Liked: Cleanliness, staff & service, amenities
Had to hold the handle down to flush the toilet, the seat was worn out. The showerhead was caked with calcium. The room was very clean, the property was very clean. Staff was excellent.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 15 Apr 2024
Hello David, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and that our staff provided excellent. Your feedback regarding the toilet handle is duly noted and we will pass this info along to our maintenance team so they can address this matter. Once again, thank you for your feedback and we hope to have you again soon!

8/10 Good

Angelika

Travelled with family
Liked: Amenities
The room and bed was very comfortable. Unfortunately the room next door were very loud and smoking in the room imtil 6 o'clock in the morning
Stayed 2 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Hello Angelika, thank you for taking the time to leave a review on your recent stay with us. We are very glad to see you had an overall positive experience with us and that our rooms provided a high level of comfort. However, we do apologize for any inconvenience regarding any noise coming from neighboring guests. Your concerns will be looked into and we have a strict non-smoking policy in place for the comfort of all our guests. Once again, thank you for your honest feedback and we hope to have you again soon!

8/10 Good

Dedrea

Travelled with partner
Liked: Cleanliness, staff & service
Was a decent place to stay, not terrible but could use an update but that’s most of the hotels on the boardwalk
Stayed 3 nights in Apr 2024
Response from Hotel Management on 8 Apr 2024
Hello Dedrea, thank you for taking the time to leave a review on your recent stay with us. We are so glad to hear you had an overall positive experience with us. Your feedback regarding updates is appreciated as we always look to find ways to enhance our guest experience. Once again, thank you for your feedback on your recent stay and we look forward to having you again soon!

2/10 Terrible

henry

Disliked: Staff & service
Office staff sleeping in night time was at the front desk for 20 min could hear the people sleeping in room behind desk tried to call several time finally beat on the the door to wake them up then they were pissed bewcuse I woke them up
Stayed 2 nights in Mar 2024
Response from Hotel Management on 3 Apr 2024
Hello Henry, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your full expectations during your time here. Our front desk staff works diligently to provide excellent service to our guests. We appreciate your feedback as we will use it to improve our services.

4/10 Poor

Jeffrey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
good price but your paying for what you get, it’s dirty and very run down, but if you need somewhere to rest then it’ll do the trick.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Hello Jeffrey, thank you for taking the time to leave a review on your recent stay with us. While we are glad that we can provide an affordable stay, we apologize that your stay with us was less than satisfactory. Your feedback is appreciated and we will coordinate with our housekeeping team regarding your concerns as we strive to provide a comfortable stay for our guests. We hope to have you again in the near future for a much-improved experience.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, convenient and clean
Stayed 2 nights in Mar 2024
Response from Hotel Management on 2 Apr 2024
Hello Bonnie, thank you for taking the time to leave a review on your recent stay with us. We are very glad to see that you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we look forward to having you again in the near future. Safe travels!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the cutest young lady greet us when we pulled up. I don't know of she has a name but she came to see everyone every morning. She is the local red fox. We were told they think she lives under the boardwalk. As for the hotel it was nice. The people were friendly and i would stay there again.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 1 Apr 2024
Hello Scott, thank you for taking the time to leave a review on your recent stay with us. We are very glad to hear you enjoyed your stay and that our staff provided excellent service. Your kind words and feedback are appreciated. We hope to have you again in the near future!

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there was a extremely strong chemical odor that made it impossible to stay there. We were forced to find another place to stay. The hotel refused to refund us our money, even though we never stayed there due to the toxic chemical smell throughout the building, including our room. This was also noted by another guest who was checking in at the same time. Expedia tried repeatedly to get us a refund and never was able to do so. DO NOT STAY HERE!!! They are obviously only interested in your money, not your safety. By refusing to refund us our money, they have essentially acted as thieves. Do not support a dishonest and corrupt business!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Hello Robert, thank you for your review. Please know that we take the safety of our guests very seriously. We have advised you to reach out to the hotel directly so you can speak to the property manager regarding this matter. Thank you.

10/10 Excellent

Zachary John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room nice view.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Zachary, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that our rooms provided an excellent view. Your feedback is appreciated and we hope to have you again soon!

8/10 Good

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the beach was great, comfy beds. Room was clean. The bath tub dripped water continuously and could hear it pretty well. Staff were very friendly and welcoming. We would stay here again.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Laura, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Our maintenance team will look into your concerns regarding the bath-tub as we strive to provide an excellent experience for our guests. Your feedback is appreciated and we hope to have you again soon!

8/10 Good

Lilida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the event.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 26 Mar 2024
Hello Lilida, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that our location worked in your favor. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

Chyna

Stayed 2 nights in Mar 2024
Response from Hotel Management on 15 Apr 2024
Hello Chyna, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Management on 22 Mar 2024
Hello Matt, thank you for your review. We are so glad you enjoyed your stay and that you had an excellent experience with us. Your feedback is appreciated and we hope to have you again soon!

6/10 Okay

Lori

Travelled with partner
Liked: Staff & service
Good location. Old and needs a remodel.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Lori, thank you for taking the time to leave a review on your recent stay with us. We are glad you enjoyed certain aspects of your stay such as the location. Your feedback regarding remodeling is duly noted as we always look to find ways to enhance our guest experience. We hope to have you again soon. Safe travels!

10/10 Excellent

Annie

Stayed 1 night in Mar 2024
Response from Hotel Management on 8 Apr 2024
Hello Annie, thank you for taking the time to leave a review on your recent stay with us. We are so glad to see you had an excellent experience with us and that all of your needs were met. Your feedback is appreciated and we look forward to having you again soon. Safe travels!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad at all
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Hello Heather, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet at this time of year
Stayed 1 night in Mar 2024
Response from Hotel Management on 4 Mar 2024
Hello Alberto, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and the quiet atmosphere. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal for the price. It was my first time staying there. It’s right on the boardwalk. The staff was friendly and helpful. There were a few very minor issues that I brought to their attention at checkout but to be fair I think this was their first weekend open after being closed for the winter months
Stayed 1 night in Feb 2024
Response from Hotel Management on 28 Feb 2024
Hello Diane, thank you for taking the time to leave a review on your recent stay with us. We are so glad to hear you enjoyed your time here and that our staff provided excellent service. We hope to have you again in the near future for an even better experience. Safe travels!

8/10 Good

LTanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on 4 Mar 2024
Hello LTanya, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all of your needs were met. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

Quanisha, Queens

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and the staff was extremely friendly.
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Quanisha, thank you for taking the time to leave a review on your recent stay with us. We are so glad to hear that you enjoyed your time here and that our staff provided excellent service. Your kind words are appreciated and we hope to have you again soon. Safe travels!

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Annie, thank you for your review. We are so glad you enjoyed your stay and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

Kc

Great place
Stayed 1 night in Feb 2024
Response from Hotel Management on 26 Feb 2024
Hello Kc, thank you for your review. We are so glad you enjoyed your stay and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

Ana

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Hotel Management on 29 Nov 2023
Hello Ana, thank you for taking the time to leave a review on your recent stay with us. We are very glad all of your needs were met during your time here. Thank you for your feedback and we hope to have you again soon. Safe travels!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on 13 Nov 2023
Hello Stephanie, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. We hope to have you again soon and safe travels!

6/10 Okay

Chelsea

Liked: Staff & service
Nice location everything is a bit out dated and sheets/bed wasn’t comfortable
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov 2023
Hello Chelsea, thank you for taking the time to leave a review on your recent stay with us. We are glad you enjoyed some aspects of your stay such as our location. Your feedback regarding our bedding is appreciated as we strive to enhance our guest experience. We hope to have you again in the near future for a more well-rounded experience.

10/10 Excellent

Jason

Travelled with family
Good
Stayed 2 nights in Oct 2023
Response from Hotel Management on 6 Nov 2023
Hello Jason, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

Nakia M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 6 Nov 2023
Hello Nakia, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!

8/10 Good

Karolina

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hotel Management on 2 Nov 2023
Hello Karolina, thank you for taking the time to leave a review on your recent stay with us. We are so glad you had an overall positive experience with us and hope all your needs were met. Thank you for your feedback and we hope to have you again soon. Safe travels!

4/10 Poor

Brady

Travelled with partner
Disliked: Property conditions & facilities
Dirty and light some electrical sockets didn’t work in wall in room 505
Stayed 3 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Hello Brady, thank you for taking the time to leave a review on your recent stay with us. We are sorry for not meeting your expectations during your time here. Please know that your concerns have been shared with our housekeeping and maintenance staff so that we can improve our services. Once again, we appreciate your feedback and hope to have you again in the near future for a more well-rounded stay.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Third time stay this year and love the hotel. It’s on the boardwalk and close to good restaurants.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Hello Pamela, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and the close proximity to the boardwalk/restaurants. Your feedback is appreciated and we hope to have you again soon!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Needs a bit of updates but a comfortable stay
Stayed 2 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Hello Jennifer, thank you for taking the time to leave a review on your recent stay with us. We are so glad you had an overall positive experience with us. Your feedback regarding updates to our hotel is greatly appreciated. Once again, thank you for sharing your recent experience and we hope to have you again soon!

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restful
great time. thank you
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Hello John, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!

4/10 Poor

Megh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I left early. I wasn’t expecting much as it was just me traveling solo for as cheap as possible just for the weekend. The sheets were dirty and stained, the shower was unclean and clogged, most of the outlets didn’t work, and I didn’t want to walk barefoot on the floors. After I ripped apart and remade the bed and noticing every sheet had hair or a stain I decided I wouldn’t be able to sleep here again and felt gross that I had slept here the night before. I really regret staying here.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Hello Megh, thank you for taking the time to leave a review on your recent stay with us. We are deeply sorry to hear that your experience fell short of your expectations, and we understand your disappointment. Cleanliness and guest comfort are of paramount importance to us, and what you described does not meet our standards. Your experience is not reflective of the quality of service we aim to provide, and we regret that you felt uncomfortable during your stay. We appreciate your feedback, and we are dedicated to making the necessary improvements. We hope that you might consider giving us another chance in the future to regain your trust.

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ww had a good experience this time I think this place has improved in the last 5 years. Wobbly toilet, and the shower curtain was too short and water got on the floor that’s the only complaints.
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Hello James, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and we appreciate your continued support over the years. Your comments have been shared with our maintenance team and they will be addressed in a timely manner. Once again, thank you for your review and we hope to have you again soon. Safe travels!

4/10 Poor

Dennis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Worth it at for off season rate.
Hotel proprty was nice qith great views of the beach. We got a off season rate which helped make up for the troubles (didnt make complaint at hotel). First, no room service, never been to a hotel that didnt have room service daily, no clean rowels, no fresh made beds daily. Sexond, the ants were so bad we had to buy ant killer at store. Third, the balacony doors wouldnt lock and the screen was busted on the balacony screen door so couldnt open for freah air. Forth, the bathroom had mold by the base of tub. Last, the beds were so hard it was difficult to sleep comfortably.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Hello Dennis, thank you for sharing your feedback about your recent stay at our hotel. We're glad to hear that you were able to secure an off-season rate for your stay. However, we deeply regret the inconveniences you encountered during your visit. Your feedback is essential as we strive to improve our services. We apologize for any inconvenience regarding our housekeeping policies and procedures. In addition, we take your concerns regarding pests and the overall condition of your room very seriously. These concerns will be addressed in a timely manner to ensure our guests have a comfortable and hassle-free experience. Thank you for choosing our hotel, and we look forward to the opportunity to better serve you and provide a more pleasant and comfortable stay.

10/10 Excellent

B. Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples weekend
We had a great stay
Stayed 3 nights in Oct 2023
Response from Hotel Management on 31 Oct 2023
Hello Craig, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!

10/10 Excellent

Mariam

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome little hotel right on the boardwalk. Not to bad for pricing either . Room was clean and the staff was super nice ! Over all a 10 out of 10
Stayed 1 night in Oct 2023
Response from Hotel Management on 27 Oct 2023
Hello Mariam, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and the close proximity to the boardwalk. Your feedback is appreciated and we hope to have you again soon. Safe travels!

10/10 Excellent

ROB

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Hello Rob, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and that all your needs were met. Thank you for your feedback and we hope to have you again soon. Safe travels!

8/10 Good

JOSE, Gordonville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to boardwalk. Not crowded. Easy in and out of hotel.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Hello Jose, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and the close proximity to the boardwalk. Thank you for your feedback and we hope to have you again soon. Safe travels!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean front views!!
Stayed 3 nights in Oct 2023
Response from Hotel Management on 24 Oct 2023
Hello Monica, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and the oceanfront views. Thank you for your feedback and we hope to have you again soon. Safe travels!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Price
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Hello Joseph, thank you for taking the time to leave a review on your recent stay with us. We are very glad you had such a positive experience during your time here. Thank you for your feedback and we hope to have you again soon. Safe travels!

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room with a balcony and able to see the ocean
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Hello Randy, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and the views from your room. Thank you for your feedback and we hope to have you again soon. Safe travels!

10/10 Excellent

Daxx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Hello Daxx, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and that all of your needs were met. Thank you for your feedback and we hope to have you again soon. Safe travels!

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct 2023
Hello Sandra, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and that all of your needs were met. Thank you for your feedback and we hope to have you again soon. Safe travels!

6/10 Okay

Sharon

Travelled with partner
We added on extra days to our stay and they would not let us out of the agreement.
Stayed 3 nights in Sep 2023
Response from Hotel Management on 19 Oct 2023
Hello Sharon, thank you for taking the time to leave a review on your recent stay with us. We hope you enjoyed your time here and that all your needs were met. We are sorry for any miscommunication or confusion regarding your reservation. Your feedback is appreciated as we will use it to enhance our guest experience. We hope to have you again soon.

6/10 Okay

william

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Management on 20 Oct 2023
Hello William, thank you for taking the time to leave a review on your recent stay with us. It appears we did not meet your full expectations during your time here. We apologize for that and hope to have you again in the near future for a more positive experience. Safe travels!

10/10 Excellent

Chenise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great
Stayed 1 night in Oct 2023
Response from Hotel Management on 16 Oct 2023
Hello Chenise, thank you for taking the time to leave a review on your recent stay with us. We are very glad you enjoyed your time here and that all of your needs were met. Thank you for your kind words and we hope to have you again soon. Safe travels!

8/10 Good

Loretta

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first arrived, we had family stayjng there as well with us in different rooms and my family ran into some trouble with an A.C. unit in their room, but they quickly accommodated us and moved my family to a more convinient room. The Elevators are extremely convenient, and they explain in the elevators where everything is located on each floor. The Bar was open, but the restaurant was closed due to the season, so we enjoyed being able to go at least sit at the bar. Everything seemed great, but we found it a little odd that you couldn't even smoke on the boucony's. Im not a smoker, but my husband likes his cigars, so that's a little inconvenient.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 16 Oct 2023
Hello Loretta, thank you for taking the time to leave a review on your recent stay with us. We're delighted that we were able to quickly address the issue with your family's A.C. unit and relocate them to a more convenient room. Your comfort and satisfaction are of the utmost importance to us. As for the balcony smoking policy, we do have a non-smoking policy for balconies, as it's intended to create a smoke-free environment for the comfort of all our guests. We appreciate your understanding, and we will make sure to clarify this policy in our future communications for the convenience of all our guests. Once again, we appreciate your feedback and are glad you enjoyed your stay. We hope to have you again soon for an even better experience.

10/10 Excellent

scott

Stayed 2 nights in Sep 2023
Response from Hotel Management on 6 Nov 2023
Hello Scott, thank you for taking the time to leave a review on your recent stay with us. We are so glad you enjoyed your time here and that all your needs were met. Your feedback is appreciated and we hope to have you again soon!