Outdoor pool, free pool cabanas, pool loungers

Reviews of Luana Waikiki Hotel & Suites

3.5 out of 5
Luana Waikiki Hotel & Suites
2045 Kalakaua Ave., Honolulu, HI

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 1010 reviews" "
Rating 8 - Good. 322 out of 1010 reviews" "
Rating 6 - Okay. 89 out of 1010 reviews" "
Rating 4 - Poor. 30 out of 1010 reviews" "
Rating 2 - Terrible. 13 out of 1010 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Well appointed room, only here one night. I like that they have kept up the wood work features in the room. Gives it a warm feeling. Some areas showing their age but ok with me. Clean and comfortable. Staff very helpful and accommodating to our needs. Would come back.
Stayed 1 night in Mar 2024

8/10 Good

weijie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs to be upgraded.
Stayed 9 nights in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good property to save money on
Stayed 1 night in Mar 2024
Response from Clem Lagundimao on 19 Mar 2024
Aloha Paul, Mahalo for rating your recent stay with us! We hope to welcome you back very soon. With Aloha, Clem LagundimaoGeneral Manager

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Cheryl

Travelled with family
Liked: Staff & service
The staff were helpful and friendly. The rooms could use some better cleaning. Our shower would not work properly and we had to call to have our a/c unit fixed. Maintenance did come quickly for the a/c. Did not like having to pay $40.00 to valet each night in addition to resort fee on top of the nightly price of the room. Was not aware of this until we arrived to check in.
Stayed 2 nights in Feb 2024
Response from Clem Lagundimao on 12 Mar 2024
Aloha Cheryl, Mahalo for your honest review. We’re delighted to know that you enjoyed the services provided by our friendly staff, but we regret to know that other aspects of your stay fell short. We deeply apologize for that. We have shared your feedback with our team.With Aloha, Clem LagundimaoGeneral Manager

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Extra daily fees after arriving for checkin! Very dissatisfied!
Stayed 4 nights in Mar 2024
Response from Clem Lagundimao on 12 Mar 2024
Aloha Michael, Mahalo for taking the time to review your stay. We have made a note of your feedback and will be sharing it with our team for a better guest experience in the future. With Aloha, Clem LagundimaoGeneral Manager

10/10 Excellent

Candie, fairview park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect clear best ever nice staff
Stayed 6 nights in Mar 2024
Response from Luana Waikiki Guest Service on 13 Mar 2024
Aloha,Thank you for staying with us. We appreciate your feedback!Mahalo.

8/10 Good

Raul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I requested two beds and was given one bed with a pull out bed. That was not was not comfortable.
Stayed 1 night in Mar 2024

6/10 Okay

Dipak Chand

Disliked: Staff & service, property conditions & facilities
Property is in a great location. But starting to show its age. be aware of extra charges for things like car park, resort fees which are not included in Expedia rates. Some staff members are super friendly.
Stayed 4 nights in Feb 2024
Response from Luana Waikiki Guest Services on 3 Mar 2024
Thank you for staying with us. We appreciate your feedback. Mahalo!

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and convenient to every thing.
Stayed 2 nights in Feb 2024
Response from Luana Waikiki front desk on 29 Feb 2024
Aloha Leo Mahalo for staying with us we appreciated your feedback.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, check in was fast. Rooms were clean and very comfortable.
Stayed 3 nights in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Mary,Mahalo for staying with us, we appreciated your feedback!

8/10 Good

Paulina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean . Needs upgrading . Good quality for the price .
Stayed 3 nights in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Paulina,Mahalo for staying with us, we appreciated your feedback!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Rebecca,Mahalo for staying with us!

10/10 Excellent

Reid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Reid, Thank you for staying with us.

10/10 Excellent

Josef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I come out here a lot for 2 weeks at a time. This hotel is always reliable.
Stayed 11 nights in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Josef,Mahalo for staying with us, we appreciated your feedback!

8/10 Good

Jonathan, La Mirada

Travelled with family
Liked: Cleanliness, staff & service
good location and near by beach in 3~5min walk. fully equipped kitchen will helpful for family vacation.
Stayed 3 nights in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Jonathan,Mahalo for staying with us we appreciated your feedback!

8/10 Good

Jimmy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a budget choice due to the location of the facility. Don't expect you can have a 5 star hotel experience but the overall experience is great. I usually don't spend a lot money on the up scale hotel because I will spend most of my day on the activites. I only spend no more than 10 hours inside the hotel. Therefore, I only pick the most value for the money hotel to stay.
Stayed 3 nights in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Jimmy,Mahalo for staying with us we appreciated your feedback!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Cynthia,Mahalo for staying with us!

8/10 Good

Scott, Bellevue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view quiet rooms decent pool water pressure in shower was weak but everything else was great
Stayed 8 nights in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Scott,Mahalo for staying with us we appreciated your feedback!

8/10 Good

David

Liked: Amenities
Everything was easy, check I. Check out etc
Stayed 1 night in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha David!Mahalo for staying with us we appreciated your feedback!

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Luana Waikiki is a lovely property in a great location. It has the added benefit of being largely surrounded by a park.
Stayed 8 nights in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Sharon,Mahalo for staying with us we appreciated your feedback!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Erin,Mahalo for staying with us!

8/10 Good

Floyd

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like small kitchen
Stayed 8 nights in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Floyd,Mahalo for staying with us we appreciated your feedback!

10/10 Excellent

Donna

Liked: Amenities
The view was beautiful, I loved waking up to the roosters in the park, great location
Stayed 7 nights in Jan 2024
Response from Luana Waikiki Guest Service on 4 Feb 2024
Thank you for staying with us. We appreciate your feedback. Mahalo.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute property. They had free cocktail hour, necklaces when we arrived, cookies when we left. Large room and balcony. Not fancy but Hawaiian fun.
Stayed 1 night in Jan 2024
Response from Luana Waikiki Guest Service on 4 Feb 2024
Thank you for staying with us. We appreciate your feedback. Mahalo.

8/10 Good

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff. Polite and accommodating. WE enjoyed the wine and snacks on Wednesday night. The room was clean except for the floor which we had to ask to be cleaned. The room did not come with a microwave-just a toaster oven. A microwave is preferred, safer and cost effective. It should be included in ALL rooms.
Stayed 12 nights in Jan 2024
Response from Luana Waikiki Guest Service on 4 Feb 2024
Thank you for staying with us. We appreciate your feedback. Mahalo.

6/10 Okay

Douglas R Ng, Newport News

Business traveller
Liked: Cleanliness
Hotel looks good however lacks more to offer in the dining area
Stayed 1 night in Jan 2024
Response from Luana Waikiki Guest Service on 4 Feb 2024
Thank you for staying with us. We appreciate your feedback. Mahalo.

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved their wine and cheese happy hour. Found all staff to be very pleasant and quite helpful.
Stayed 4 nights in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Lorraine,Mahalo for staying with us we appreciated your feedback!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly. Kudos to all staff. Thanks for storing our baggage on departure day. All around a lovely stay.
Stayed 1 night in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Patricia,Mahalo for staying with us we appreciated your feedback!

10/10 Excellent

Scott, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of park and ocean off the deck can see sunsets and fireworks
Stayed 7 nights in Dec 2023
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha,Scott.Mahalo for staying with us we appreciated your feedback!

8/10 Good

VERO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Vero,Mahalo for staying with us!

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Waikiki and park areas, but no airport shuttle and no breakfast or restaurants.
Stayed 1 night in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Jan,Mahalo for staying with us we appreciated your feedback!

8/10 Good

Randy

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Easy access to the convenient stores. Staff are great, they are easy to approach. Cleanliness is the problem. I checked in with my two kids, 1 four years old and a 2 years old boy. The bed are kind of high so for safety and to avoid them from falling down while sleeping i decided to let them sleep on the floor. I put a sleeping mat in between of those two beds and let my other half to sleep with the kids on the floor. I was bothered the whole night because my wife keep sneezing everynow and then and she smell something coming from the bottom of the beds. When i checked it out, to my surprised it was full of “DUST” it was very dirty so i have to clean it so they can get a good sleep. The edges of the bed the one hold the mattress, those are the dirty parts, really “DUSTY”. Regardless of that, its all good.
Stayed 1 night in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha,Mahalo for staying with us we appreciated your feedback!

8/10 Good

Dennis Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Dennis,Mahalo for staying with us!

8/10 Good

Susan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good location for us. Could use some maintenance. Nice and quiet.
Stayed 2 nights in Jan 2024
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Susan,Mahalo for staying with us we appreciated your feedback!

8/10 Good

Robert, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to Ft DeRussy. Near the beach and shopping venues.
Stayed 15 nights in Dec 2023
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Robert,Mahalo for staying with us we appreciated your feedback!

8/10 Good

Kimberly, Arvada

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Kimberly,Mahalo for staying with us!

10/10 Excellent

Chandrashekar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fantastic, it was very clean and the staff were very friendly. Pool was clean and they provided beach towels and Beach chair for free. Yanni in Coerciege Tours and activities was very helpful in guiding us to experience the Hawaiian culture efficiently. I will definitely stay again in this property in future. I recommend this to my friends and family
Stayed 6 nights in Dec 2023
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Chandrashekar,Mahalo for staying with us we appreciated your feedback!

6/10 Okay

Liza

Travelled with family
Disliked: Cleanliness, staff & service, amenities
We stayed a total of five days at the hotel and during our stay nobody serviced our room even once, not even trash pickup and exchange of towels!!!! I found that is totally unacceptable!
Stayed 3 nights in Dec 2023
Response from Clem Lagundimao on 17 Jan 2024
Aloha Liza, Mahalo for your feedback. Please note that during this time we are not providing daily housekeeping out of consideration for our guests’ and staff’s wellbeing. Instead, guest rooms are thoroughly cleaned upon departure. Nevertheless, we apologize for the shortcomings and appreciate the input. With Aloha, Clem LagundimaoGeneral Manager

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally friendly staff. Happy hour a great way to meet others staying in the hotel. Great idea!
Stayed 3 nights in Dec 2023
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Debbie,Mahalo for staying with us we appreciated your feedback!

10/10 Excellent

Vorifin, Bothell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was very nice!
Stayed 7 nights in Dec 2023
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Vorifin,Mahalo for staying with us!

10/10 Excellent

Murat Gokhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 8 nights in Dec 2023
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Murat,Mahalo for staying with us!

10/10 Excellent

Kim

Stayed 9 nights in Dec 2023
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha Kim,Mahalo for staying with us!

10/10 Excellent

Gabriela

Liked: Amenities
Stayed 6 nights in Dec 2023
Response from Luana Waikiki Front Desk on 20 Feb 2024
Aloha GabrielaMahalo for staying with us!

6/10 Okay

Liza

Travelled with family
Liked: Cleanliness
We were there for two nights and no one came to tidy our room or give us fresh towels
Stayed 2 nights in Dec 2023
Response from Luana Waikiki Guest Services on 24 Dec 2023
Aloha !Thank you for staying with us. We appreciate your feedback. Please accept my apologies for the inconveniences you encountered.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed at this end of Waikiki before. We will definitely be back!
Stayed 19 nights in Nov 2023
Response from Gina Reeves on 23 Dec 2023
Mahalo Debbie and thank you for staying with us. we do hope you visit us again when returning to the islands. We appreciate the high scores.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. Very friendly and helpful.
Stayed 5 nights in Dec 2023
Response from Gina Reeves on 23 Dec 2023
Mahalo Debbie and thank you for staying with us. we do hope you visit us again when returning to the islands. We appreciate the high scores. I will share with the team.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Gina Reeves on 23 Dec 2023
Mahalo Karin and thank you for staying with us. We do hope you visit us again when returning to the islands. We appreciate the high scores.

8/10 Good

Golden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how close it was to the beach, parks and shopping. The air conditioner was really loud and on the humid days was not as cold. Staff was very helpful and efficient.
Stayed 3 nights in Nov 2023
Response from Gina Reeves on 23 Dec 2023
Mahalo Golden and thank you for staying with us. I am delighted to read that you enjoyed our location and that you found the staff friendly. We do hope you visit us again when returning to the islands. We appreciate the high scores.