Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Reviews of OHANA Waikiki East by OUTRIGGER

3 out of 5
OHANA Waikiki East by OUTRIGGER
150 Kaiulani Ave, Honolulu, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 721 out of 1641 reviews" "
Rating 8 - Good. 528 out of 1641 reviews" "
Rating 6 - Okay. 216 out of 1641 reviews" "
Rating 4 - Poor. 95 out of 1641 reviews" "
Rating 2 - Terrible. 81 out of 1641 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was great. The room was clean, building was quiet…BUT there was a lot of construction noise in the early morning and navigating the entrance around the construction was a little annoying. I’d still recommend staying here and look forward to seeing the final result of all that work!
Stayed 5 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 27 Mar 2024
Mahalo Kristen for sharing your feedback with us and we are happy to hear you enjoyed your time with us. We sincerely apologize for the transformation that was being done during your stay, but please note we remain committed to ensuring you an enjoyable time. We hope we get the chance to welcome you back at the OHANA East!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was excellent. It was very close to the beach and shopping.
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 27 Mar 2024
Mahalo Emily for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

David Widjaja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They’re doing some construction work so it’s noisy sometimes
Stayed 14 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 24 Mar 2024
Aloha David, Thank you for taking the time to share your feedback. We appreciate hearing about your experience and will use it to continuously improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

YOLANDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That worker was very pleasant and available at all time and the place was nice in clean
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 24 Mar 2024
Aloha Yolanda,Thank you for the feedback! We look forward to welcoming you again in the future!

10/10 Excellent

Abhijit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, close to the beach and other attractions
Stayed 2 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 24 Mar 2024
Aloha Abhijit,Thank you for the feedback! We look forward to welcoming you again in the future!

6/10 Okay

Rosa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 23 Mar 2024
Aloha Rosa,Thank you for taking the time to share your feedback. If there's anything specific you'd like to address or if you have have any further comments, please don't hesitate to reach out directly to our team. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Danesa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was prefect, thank you for the hospitality
Stayed 3 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Danesa. Thank you for providing your feedback. We strive to exceed our guest expectations by providing the right room, the right technology and the right service to make every stay relaxing, invigorating, stimulating and filled with positive interactions. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Corinthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a beautiful freshly renovated room. There was a little water issue but the staff promptly addressed this issue and immediately assigned us a new room with an upgrade. They took very good care of us during our stay and Angie, Josh, and Melissa were spectacular front desk agents and greeted us by name each time we passed thru the lobby. Definitely reccomend Ohana East to anyone staying in Waikiki!
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Corinthia. Thank you for providing your lovely feedback with us. We appreciate the shout out for Angie, Josh and Melissa. We will be sure to pass this along so we may all celebrate! We hope we get the chance to welcome you back at the OHANA East!

8/10 Good

Darren, BALACLAVA

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Mar 2024
Response from OHANA Waikiki East By OUTRIGGER on 23 Mar 2024
Aloha Darren,Thank you for the feedback! We look forward to welcoming you again in the future!

8/10 Good

Robert Jamot

Travelled with group
Liked: Amenities
It was quiet , walkable to everything I had fun
Stayed 4 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Robert Jamot. Thank you for providing your feedback. Our central location allows guests access to all that Waikiki has to offer. We hope we get the chance to welcome you back at the OHANA East!

8/10 Good

Emily gabrielle

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Emily Gabrielle. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

2/10 Terrible

Wendy

Stayed 7 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Wendy. Mahalo for your feedback. We sincerely apologize that we failed to create an enjoyable experience for you. If you have any additional feedback you would like to share with us, please feel free to reach out. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Kenneth. Mahalo for your feedback. We sincerely apologize that we failed to create an enjoyable experience for you. If you have any additional feedback you would like to share with us, please feel free to reach out. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

6/10 Okay

Jacob

Liked: Staff & service
The staff was great and room was very clean. Bathroom was so tiny that you could not use the sink.
Stayed 5 nights in Mar 2024
Response from OHANA Waikiki East by Outrigger Management on 18 Mar 2024
Aloha Jacob,Thank you for recently staying with us here at the OHANA Waikiki East by Outrigger and for providing us with your gift of valuable feedback. We truly appreciate your insight and are working towards addressing your concerns. It is our goal to create an unforgettable vacation experience for all of our guests and to make everyone feel like they are at their home away from home in paradise throughout their stay. Mahalo Nui Loa.

8/10 Good

Claudia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
The property is located in a great location. I enjoyed my three night stay at a great price.
Stayed 3 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Claudia. Thank you for proving a wonderful review on your experience with us! We were pleased to read you enjoyed your time and hope to have you back!

8/10 Good

Librado L.

Liked: Cleanliness, staff & service
The staff was very friendly and helpful
Stayed 7 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Librado L. Thank you for providing your positive feedback about our staff. We will be sure to share the message so we can celebrate together! We look forward to welcoming you back at OHANA East!

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location.. they are in process of remodeling so you have to give them a 👍 for that.. the staff is a 10.. easy going and very helpful.. there like vanilla ice…. IF THERE WAS A PROBLEM YO ILL SOLVE IT..
Stayed 1 night in Mar 2024
Response from OHANA Waikiki East by Outrigger Management on 18 Mar 2024
Aloha Cesar, Thank you for choosing to stay with us here at the OHANA Waikiki East by Outrigger! We strive to meet and exceed our guest's expectations and we are so glad to hear that we achieved that even during our revitalization project. Thank you for spending your time in giving us a glowing review and your awesome 10 out of 10 for our staff!!! We hope to welcome you back again soon! Mahalo Nui Loa. Island Regards

8/10 Good

Sandra

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Room was very dated but clean. The building is undergoing renovation and the main lobby was closed. No microwave or ice machine. Staff was nice and friendly. Location is excellent for those with kids like us. Across the street from Waikiki Market and 5 minute walk to Waikiki Beach. If your not picky about the looks of your room than I say stay here.
Stayed 6 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha Sandra. Thank you for providing your honest feedback with us! It is great to hear our staff took care of you during our transformation project. Once we complete our transformation, we hope to welcome you back and re-experience the true essence of the OHANA East!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room and staff were excellent, we wish we had stayed there earlier. Lobby and many of the rooms were being renovated. We would definitely stay there again.
Stayed 1 night in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 12 Mar 2024
Mahalo David for the 5 out of 5 rating. Thank you for sharing your feedback about our staff and room accommodation. After we complete our transformation, we hope to welcome you back and experience the true essence of the OHANA East. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

4/10 Poor

April Joan

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel is UNDER MAJOR CONSTRUCTION!! The main entrance is boarded up, expect your uber to drop you off there and have to walk hundreds of feet with all your luggage in the street with no sidewalk. While checking in we saw our first cockroach. The halls are TINY and the elevators are ridiculous, expect to wait 5-15 mins for one and also because of this there will always be a traffic jam at the bottom floor. The rooms are tiny and outdated. The shower barely has enough room to stand in and there isnt even enough room in the bathroom itself for the shower door to open all the way. There are no power strips on the night stands to charge your phone or other devices. The only good things I have to say is that the pool and jacuzzi area is quite fabulous, a real shock considering the rest of the place. Its also a short distance to the beach. Bookers beware!!
Stayed 2 nights in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 20 Mar 2024
Aloha April Joan. Thank you for providing your invaluable feedback. We sincerely apologize for the series of disappointments you encountered during your stay with us and understand that our management team has reached out for further information.

10/10 Excellent

Jelsy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and perfect
Stayed 1 night in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 8 Mar 2024
Mahalo Jelsy for the 5 out of 5 rating. We were pleased to know you enjoyed your time with us at the OHANA East. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Molly

Stayed 8 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 27 Mar 2024
Aloha Molly. Thank you for providing your feedback.

6/10 Okay

Susan

Stayed 7 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Aloha Susan. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

david tetsuo, Seattle

Liked: Staff & service, amenities
Property going through some upgrades including lobby and rooms. Good timing since I found mold in the shower. Otherwise, hotel was reasonably nice and very convenient.
Stayed 6 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Aloha David Testsuo. Thank you for being a valued guest at the OHANA East. Our central location allows guests access to all that Waikiki has to offer. We look forward to welcoming you back at the OHANA East!

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If it weren’t for the ongoing construction, I would say that this is one of the best hotels I have stayed at. The location is optimal, the service is excellent, and the room we had was really nice.
Stayed 9 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Mahalo Anna for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

6/10 Okay

Sanami

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Aloha Sanami. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

2/10 Terrible

Donald, Thunder Bay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was old an outdated and in need of repair. They are remodling so lots of construction work. Noise (drilling, hammering, banging) every week day from 8 am til 5 pm. The whole front lobby is completely under construction also. No Ice, No breakfast, must walk thru garage area to get to temporary lobby. Hard to get Taxi or uber to go to correct place. I would of never stayed here if I knew all this crap was going on. NOTE: This will continue til late fall they say!! VERY DISAPPOINTED!!!
Stayed 21 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Aloha Donald. We sincerely apologize for the series of disappointments that occurred during your visit and we apologize that you did not enjoy your stay. We take matters like this seriously and we will be sure to share your feedback with our Management Team to look for ways to improve our services to better serve our guests.

6/10 Okay

George

Travelled with family, Travelled with partner
Liked: Staff & service
Outdated and small bathroom
Stayed 7 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Aloha George. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Safe and wardrobe both not in working condition . Due to upgrade, there was only one entry and exit and one less lift. Should be good once completed, but shouldn’t be charging a premium with the current inconvenience
Stayed 7 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Aloha. Mahalo for your feedback. We sincerely apologize for the transformation being done at our property; however, we appreciate your feedback as it will aid to improve in our overall service. After our completed transformation, we wish to welcome you back and experience the true essence of the OHANA Waikiki East by OUTRIGGER. Should you have any additional feedback, please let us know.Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

2/10 Terrible

kyonghee

Disliked: Staff & service, property conditions & facilities
Doing stay what noise for construction
Stayed 3 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Aloha Kyonghee. Mahalo for your feedback. We sincerely apologize for the construction noise that occurred during our transformation project. Please rest assured that we are working diligently to minimize the impact this work has on your experience with us - and remain committed to ensuring that your stay with us is an exceptional one. We hope we get the chance to welcome you back after our completed transformation. If you have any additional feedback you would like to share with us, please feel free to reach out. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

6/10 Okay

mohammad

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lots of construction in the hotel, and lots of noise , no ice machine at all and problems with internet and tv on and off on multiple days. The housekeeper on our floor was quite stingy with giving us towels as well. No mention of construction before we booked. Water was shut off from 8-1 one of the days as well.
Stayed 7 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Aloha Mohammad. Mahalo for your feedback. We sincerely apologize that we failed to create an enjoyable experience for you. If you have any additional feedback you would like to share with us, please feel free to reach out. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Kalli Karoline, Carver

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Mahalo Kalli Karoline for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Yoshiko

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lobby, entrance and some of rooms are under renovation so the cafe at lobby floor was closed, my Uber could not park at the front of entrance, also I could hear drill noise at day time when I stayed in the room. I would like to stay there once renovation is over.
Stayed 6 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 8 Mar 2024
Aloha Yoshiko. Thank you for your invaluable feedback. We sincerely apologize for the work that was being done during your stay with us. We understand that many were affected throughout this change; however, our team remain committed to ensuring that your stay with us is an exceptional one. We hope to get the chance to welcome you back at the OHANA East. Warm Island Regards, OHANA Waikiki East by OUTRIGGER

4/10 Poor

Randall

Disliked: Cleanliness, property conditions & facilities
This is a 2 star hotel at best. The rooms are dated and extremely tired looking. It appeared to be filled with overseas tour groups. I would never recommend this hotel to anyone.
Stayed 1 night in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 8 Mar 2024
Aloha Randall. Thank you for being a valued guest at the OHANA East. We sincerely apologize that we failed to create an enjoyable experience for you. In hopes of redeeming ourselves, we would like to welcome you back post renovation. Should you wish to return, please reach out to us. If you have any additional feedback you would like to share with us, please feel free to reach out. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Sanny

Liked: Cleanliness, property conditions & facilities
Shows Aloha and Welcoming
Stayed 1 night in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 7 Mar 2024
Mahalo Sanny for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

2/10 Terrible

Malika

Stayed 9 nights in Feb 2024
Response from OHANA Waikiki East By OUTRIGGER on 23 Mar 2024
Aloha Malika,Thank you for taking the time to share your feedback. We appreciate hearing about your experience and will use it to continuously improve our services. If there's anything specific you'd like to address or if you have any further comments, please don't hesitate to reach out directly to our team. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Roy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our hotel room is very old and dated, dirty carpet. Needs an overall overhaul to be honest. Staff are friendly. Easy parking. The location is excellent.
Stayed 7 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 5 Mar 2024
Aloha Roy. Thank you for providing your invaluable feedback. We sincerely apologize for the room accommodation you received during your experience with us. We will be sure to bring this topic up with our housekeeping manager. Additionally, we appreciate your feedback with our central location as it allows guests access to all that Waikiki has to offer. We look forward to welcoming you back at the OHANA East.

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff, Ms. Angie and her manager were excellent all around!
Stayed 5 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 5 Mar 2024
Mahalo Staceyfor the 5 out of 5 rating. We will pass on the positive experience with Angie and the rest of our team. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Andria

Travelled with partner
Liked: Amenities, property conditions & facilities
Very friendly staffs Remodel room Will stay again
Stayed 3 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 5 Mar 2024
Mahalo Andria for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Martin

Stayed 3 nights in Feb 2024
Response from OHANA Waikiki East By OUTRIGGER on 23 Mar 2024
Aloha Martin,Thank you for the feedback! We look forward to welcoming you again in the future!

10/10 Excellent

Savorng

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Perfect location
Stayed 1 night in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 28 Feb 2024
Mahalo Savorng for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Christopher James

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from OHANA Waikiki East By OUTRIGGER on 24 Feb 2024
Thank you for the feedback! We look forward to welcoming you again in the future!

10/10 Excellent

Darin

Stayed 5 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Mar 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Heather

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything!!!
Stayed 6 nights in Feb 2024
Response from OHANA Waikiki by OUTRIGGER Management on 21 Feb 2024
Aloha Heather. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the beach, restaurants and lots of quality shopping.
Stayed 6 nights in Feb 2024
Response from OHANA Waikiki by OUTRIGGER Management on 21 Feb 2024
Mahalo Danielle or the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing remodeling, some areas are still work in progress and some have not been worked on yet. I think the overall experience was just “good”. My family stayed here for our first time at Waikiki, location was amazing, everything was at walking distance. And the staff was very very friendly and welcoming.
Stayed 4 nights in Feb 2024
Response from OHANA Waikiki by OUTRIGGER Management on 21 Feb 2024
Aloha Fernando. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

8/10 Good

Sabrina Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from OHANA Waikiki by OUTRIGGER Management on 21 Feb 2024
Aloha Sabrina Bonnie. Thank you for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and are working hard to address our challenges to better serve you in the future. Warm Island Regards, OHANA Waikiki East by OUTRIGGER Management

10/10 Excellent

Howard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from OHANA Waikiki by OUTRIGGER Management on 21 Feb 2024
Mahalo Howard for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER

2/10 Terrible

Connie

Disliked: Cleanliness, staff & service, property conditions & facilities
A friend and I had reservations to stay at this property Feb 6 - 10th. Although I was in the Emergency room on Feb 3 and we needed to cancel our whole trip, which included a week on Kauai , as I would be unable to travel. My friend called both the Hotel directly and Expedia to try to cancel, after about 4 calls and countless hours on hold. We thought it had been canceled and we would be stuck with the total stay. Now to receive a Review of our stay, is insulting and a ridiculous request!! Needless to say, we will never stay at the property or use Expedia again!!!
Stayed 4 nights in Feb 2024
Response from OHANA Waikiki by OUTRIGGER Management on 21 Feb 2024
Aloha Connie. Thank you for providing you honest feedback. We sincerely apologize for any inconvenience this may have caused. Please view our message we sent.

10/10 Excellent

Daniel Phuc

Stayed 6 nights in Feb 2024
Response from OHANA Waikiki East by OUTRIGGER Management on 23 Mar 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OHANA East. Warmest Island Regards, OHANA Waikiki East by OUTRIGGER Management