Initially, it wasn't very clear because it's half condo and half hotel. I feel bad for the conditions the employees need to work with. I booked a king bed but got a twin bed instead. I returned to the front desk and mentioned the mistake because I had reserved a king bed. At first, they said it was based on the request, but I said the website didn't disclose that. I got the room I originally reserved, so that's good. The elevators were confusing. We ended up using the staff elevators. Then, when we figured it out, the elevators are separated apart on the floors, so if you are waiting in front of the elevator, you hear a "Ding" indicating the elevator is here. It's on the other end, so you must rush over before it closes.