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Reviews of Aqua Skyline at Island Colony

Aqua Skyline at Island Colony
445 Seaside Avenue, Honolulu, HI

Reviews

7.2

Good

Rating 10 - Excellent. 426 out of 1899 reviews" "
Rating 8 - Good. 723 out of 1899 reviews" "
Rating 6 - Okay. 422 out of 1899 reviews" "
Rating 4 - Poor. 205 out of 1899 reviews" "
Rating 2 - Terrible. 123 out of 1899 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deja

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Tanja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very nice and always helpful staff. Very clean and quiet. There is a pool and BBQ area, nice landscaping, fishponds.. Suites are updated, beds comfy. Nice balcony with table and chairs. We also had a small kitchen, which was perfect. Just behind the complex is the Ala Wai Canal and Boulevard- which is very walkable/ perfect for jogging..and within a 2 km walk from Hotel is the Library, a Safeway Store and the famous Leonard's Bakery.
Stayed 5 nights in Jan 2024

8/10 Good

Derall, Surrey

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024

2/10 Terrible

Aaliyah

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Hulita

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jan 2024

6/10 Okay

holly

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Miss leading as it is older building presented on line as more modern. Had roach problems. Currently reno, plumbing, shower water not hot. Appreciated an upgrade to 28th floor. It had a beautiful view canal, mts & sneak view of beach. Cental location to international market,beach shops restaurants,zoo & aquarium great if your not driving.
Stayed 10 nights in Jan 2024

2/10 Terrible

Veronica, Issaquah

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outdated, nothing like in the pictures, dirty bathroom and cockroaches in the kitchen area. Keys don’t work, like everything else.
Stayed 8 nights in Jan 2024

10/10 Excellent

sitthisom

Stayed 8 nights in Jan 2024

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities
Three-star hotel with motel-like facilities and decoration. The furniture in the room is very cheap. The kitchen facilities are very limited. There is only one knife, which is too dull to cut mangoes. There is no fruit knife. There is only a very cheap small aluminum pot, and no pot for boiling soup. There are only two packets of coffee, but no creamer. The spatula for stir-frying is a very cheap plastic spatula. The air conditioner is an old window-type air conditioner, which is very noisy. It is basically impossible to sleep with it on at night. The parking fee is 35 yuan per day, but the parking lot is very narrow, and only compact cars can be parked. Dispoint on the hotel, with this price.

10/10 Excellent

Ayumi

Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Nov 2023

10/10 Excellent

Ethan

Stayed 2 nights in Nov 2023

8/10 Good

Andrew

Stayed 5 nights in Nov 2023

8/10 Good

Angelia, Seattle

Liked: Cleanliness, amenities, property conditions & facilities
Super nice staff.
Stayed 1 night in Nov 2023

4/10 Poor

Arlen

Disliked: Cleanliness
Stayed 5 nights in Nov 2023

4/10 Poor

Jeffrey

Business traveller
Avoid At All Costs
Hotel is a mess especially the lack of amenities at a minimal. Couldn’t get a box of Kleenex without going downstairs on the most archaic elevators since the invention of the elevator. Dayani at the front desk check in was the only thing positive I’ll remember she was wonderful - I lived in Honolulu for 54 years and stayed at the Island Colony before and never will again. Can’t give a half decent review because the was nothing even remotely decent about this stay. You guys are horrible! And it was overpriced for that lack of quality - embarrassing and pretty much ruined my trip.
Stayed 3 nights in Oct 2023

10/10 Excellent

ANA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The water issue was a problem
Stayed 6 nights in Oct 2023

6/10 Okay

Elie

Stayed 7 nights in Oct 2023

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
i enjoy the walking distance to all the stores. there was always parking in out hotel. staff was very friendly and ready to help.
Stayed 3 nights in Sep 2023

6/10 Okay

Darshan

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property is old, neighbors were noisy, window ac unit was too small & old for the room size. I was ok with all this, but on my last day there, there was no water from 8.30am to 5pm. I had just come back from a hike, had a flight late afternoon & couldn't even shower, this is unacceptable! won't stay here again...
Stayed 2 nights in Oct 2023

2/10 Terrible

Nani

Travelled with family
Disliked: Cleanliness, room comfort
Never ever staying there!!
When we checked in the hotel didn’t tell us the water was going to be shut off 830a to 5p. We found out by reading the announcement in the elevator. The room we were in the garbage disposal didn’t work. The kitchen sink kept on backing up.
Stayed 3 nights in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Not impressed. I booked it because of the kitchenette however it was missing a lot of basics so it was not practical to use. It was also very dirty and I killed several cockroaches. Overall very disappointing for the price.
Stayed 4 nights in Oct 2023

10/10 Excellent

Manuel Ignacio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 6 nights in Sep 2023

8/10 Good

Jay

Travelled with family
Liked: Cleanliness
This hotel is in a great location by the canal, away from the noise and bustle of the beach area, which was a huge plus for us. The staff were all great. The hotel is a bit dated (it kind of reminds me of the late 70’s), but very convenient. The one area that needs some updating, is the bathroom. It kind of reminded us of something you would expect in an airplane. Cramped. They appeared to be working in the room next to us early in the am, as there was drilling and tapping,etc, which made it difficult to completely chill like we were hoping. Thankfully, the North Shore called to us.
Stayed 6 nights in Sep 2023

6/10 Okay

Jesse

Disliked: Cleanliness
Experience you'll never forget.
Initially, it wasn't very clear because it's half condo and half hotel. I feel bad for the conditions the employees need to work with. I booked a king bed but got a twin bed instead. I returned to the front desk and mentioned the mistake because I had reserved a king bed. At first, they said it was based on the request, but I said the website didn't disclose that. I got the room I originally reserved, so that's good. The elevators were confusing. We ended up using the staff elevators. Then, when we figured it out, the elevators are separated apart on the floors, so if you are waiting in front of the elevator, you hear a "Ding" indicating the elevator is here. It's on the other end, so you must rush over before it closes.
Stayed 1 night in Sep 2023
Response from Guest Services on 5 Oct 2023
Aloha and thank you for your feedback.We appreciate it and you.Mahalo,

8/10 Good

Kristin

Liked: Cleanliness, amenities, property conditions & facilities
Liked the pool and proximity to the beach
Stayed 8 nights in Sep 2023
Response from Guest Services on 30 Sept 2023
Thank you for your feedback. We appreciate it very much and appreciate you.Mahalo,

4/10 Poor

rhonda

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Guest Services on 26 Sept 2023
Mahalo for your feedback.We appreciate you!

8/10 Good

Jeffery

Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
trash chute smell next to my room. could smell it in bed.
Stayed 2 nights in Sep 2023
Response from Guest Services on 23 Sept 2023
Mahalo for your feedback.

6/10 Okay

Verified traveller

Disliked: Room comfort
Worst, most uncomfortable bed! Pillows are hard as rocks and lumpy, bed is firm and uncomfortable. Sofas are worn out, saggy and uncomfortable.
Stayed 6 nights in Sep 2023
Response from Guest Services on 23 Sept 2023
Mahalo for your feedback.

6/10 Okay

Laura

Travelled with family
Liked: Amenities, property conditions & facilities
Fantastic area to stay. Lots of things within walking distance. The Bus is excellent to get around Honolulu.
Stayed 2 nights in Sep 2023

6/10 Okay

Pearl

Travelled with family
Disliked: Room comfort
Ok
Stayed 7 nights in Sep 2023
Response from Guest Services on 23 Sept 2023
Mahalo for your feedback.

8/10 Good

Chrystal

Stayed 2 nights in Sep 2023
Response from Guest Services on 5 Oct 2023
Aloha,Thank you for your feedback.We appreciate you!

4/10 Poor

David

Travelled with group
Disliked: Cleanliness, room comfort
Not so good
This place was pretty gross, unfortunately. Smelly, smokey room. Pool had popsicle sticks & other debris in it. :-( It had a weird mix of tourist and residents.
Stayed 1 night in Sep 2023
Response from Guest Services on 23 Sept 2023
Thank you for your feedback. We appreciate it and you.Mahalo,

4/10 Poor

Dallas

Disliked: Cleanliness
Stayed 4 nights in Aug 2023
Response from Guest Services on 23 Sept 2023
Thank you for your feedback. We appreciate it and you.Mahalo,

4/10 Poor

Alejandro Rodriguez

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
There was cockroaches in our room, the rooms are also a little old and lacks cleanliness. The pool was very nice as well as the lobby and it is in a location where you can easily walk to the stores etc.
Stayed 9 nights in Aug 2023
Response from Guest Services on 23 Sept 2023
Thank you for your feedback. We appreciate it and you.Mahalo,

6/10 Okay

Carines

Disliked: Cleanliness
Stayed 3 nights in Aug 2023
Response from Guest Services on 23 Sept 2023
Thank you for your feedback. We appreciate it and you.Mahalo,

2/10 Terrible

Lynn

Travelled with family
Disliked: Cleanliness, room comfort
Dirty run down hotel
Very uncomfortable hotel. Mattress were sold old they had ruts in them. Overall condition of this hotel was dirty and run down. AC unit when it ran sounded like an airplane in your room. I also watched a man fall from a balcony nobody reached out to see how I was or no update on the nan. Stepped on glass around the pool. It cost more to park the car a night than it did to rent it. Constant issues getting out if the parking lot.
Stayed 3 nights in Aug 2023
Response from Guest Services on 23 Sept 2023
Thank you for your feedback. We appreciate it and you.Mahalo,

4/10 Poor

Lynn

Travelled with family
Disliked: Cleanliness, room comfort
Very dirty run down hotel. Staff was great but this hotel is extremely extremely over priced. Me seitched room and the second one was a bit better but it was a very dirty hotel.
Stayed 15 nights in Aug 2023
Response from Guest Services on 23 Sept 2023
Thank you for your feedback. We appreciate it and you.Mahalo,

10/10 Excellent

Joseph

Stayed 7 nights in Aug 2023
Response from Guest Services on 2 Sept 2023
Thank you for your great review/rating.Mahalo,

4/10 Poor

Carolina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel and I wished I would have read all the reviews before booking. Not a good place for families because every evening the smell of mariguana made it to our room:(. Not recommend it👎
Stayed 10 nights in Aug 2023
Response from Guest Services on 2 Sept 2023
We do apologize for the odor of marijuana wafting into your room. Please understand that we are a condo-hotel. Our hotel units are spread throughout the building where there are private units occupied by their owner tenants as well as AirBnB units. There are tenants who use marijuana for medicinal purposes. As we cannot control where weird odors waft into, it is very hard to pinpoint which room/unit is doing the smoking. Again we appologize and hope you'll give us a second chance.Mahalo,

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mold in the rooms.
Stayed 5 nights in Aug 2023
Response from Guest Services on 2 Sept 2023
We do apologize for this inconvenience and hope to do better next time.Mahalo,

6/10 Okay

Gurtej

Stayed 7 nights in Aug 2023
Response from Guest Services on 23 Sept 2023
Thank you for your feedback. We appreciate it and you.Mahalo,

6/10 Okay

Alexandra

Travelled with family
Disliked: Property conditions & facilities
Toke for ever to get out room when we checked in, it wasn’t clean the room, stayed 7 days and no one came to asked if we need it room service or anything. We had to go ask for staff at front office.
Stayed 7 nights in Aug 2023
Response from Guest Services on 2 Sept 2023
We do apologize and hope you did not have a 'do not disturb' sign on your door on the days for room service. We hope to be more diligent in addressing the needs of guests.Mahalo,

2/10 Terrible

Kristy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Services on 13 Aug 2023
Aloha and our sincere apologies for all inconveniences you endured during your stay. We always strive to do better and hope you'll give us a second chance.Mahalo,

8/10 Good

MARIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was simple, easy and clean.
Stayed 1 night in Aug 2023
Response from Guest Services on 13 Aug 2023
Aloha and thank you for your rating and comments. We appreciate it much and appreciate you. We hope we'll see soon again in the near future.Mahalo,

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a decent place, not very fancy. Room was in OK condition. We never had cleaning service though which we would have liked since we stayed four nights, but it was a pretty convenient place. Everything was at walking distance, beach, shopping stores and restaurants.
Stayed 4 nights in Aug 2023
Response from Guest Services on 13 Aug 2023
Aloha and our sincere apologies for any inconveniences you experienced during your stay. We always strive to do better and hope you'll give us a second chance.Mahalo,

6/10 Okay

Sunny

Travelled with family
Disliked: Cleanliness
Pictures and review deceived me
Location was good. View from the balcony was gorgeous. Pool and jacuzzi were nice. Most of the staff were nice. Everything else, not great. Saw a roach one night. Outdated old rooms. Reserved a room with 2 queen beds, got 2 doubles instead. Both mattresses were sunken at the edges making for backaches. Water was shut off 10am-2pm for 4 days for maintenance work which we didn’t know about until we saw a sign on the elevator. Mini kitchen came with pots and pans with Teflon coating completely scratching off. Parking was $35/night. It’s our first time on this island, and I found out the units are individually owned, so hopefully I just got a bad unit.I don’t know how it got rated 3 star hotel with 7.4 reviews when it was motel quality.
Stayed 6 nights in Jul 2023
Response from Guest Services on 13 Aug 2023
Aloha and our sincere apologies for all inconveniences you experienced during your stay. Thank you for your feedback. We always strive to do better and hope you'll give us a second chance.Mahalo,

6/10 Okay

Claudia Vanessa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Aqua skyline had a wonderful pool with cabanas you could use. Unfortunately the rest of the hotel was sub par. After 4 days we had to call to get our room cleaned . We were also never told that we had to throw our own trash away. The couches and carpet-had stains. The living room also had no air conditioning.
Stayed 7 nights in Jul 2023
Response from Guest Services on 29 Jul 2023
Aloha,We do apologize for the shortcomings in our units and we are trying our best to remedy them. We hope you'll give us a second chance in the future.Mahalo,