Outdoor pool

Reviews of Romer Waikiki at the Ambassador

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 60 out of 126 reviews" "
Rating 8 - Good. 32 out of 126 reviews" "
Rating 6 - Okay. 21 out of 126 reviews" "
Rating 4 - Poor. 9 out of 126 reviews" "
Rating 2 - Terrible. 4 out of 126 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
How come the welcome party doesn't provide drinks for the kids? I had a family vacation in the hotel but why the hotel had a drag queen show
Stayed 7 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Thomas, thank you for your feedback. We understand your concern about the beverages provided at the welcome party and respect that guests have different preferences for entertainment. We strive to ensure a variety of experiences for our guests and we appreciate your suggestions to improve. We will take this into consideration for future planning.

10/10 Excellent

Lindsay

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved our stay at the Romer. The staff was so personable - the front desk person who checked our family in even texted after our first day to check in on everything. The hotel was nice and chic - it felt like a boutique hotel though it actually had a lot of rooms. Breakfast was AMAZING! Some of the best food we had on the island. Do not sleep on that papaya bowl. Also, I loved the focus on the Romer being a “neighborhood hotel.” They often had live music or entertainment that felt really genuine/local & fun. They offered discounts at neighborhood businesses and free beach rentals. Great value! Very comfy beds. Quick walk to the beach. Would definitely return!!
Stayed 6 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Lindsay, thank you for choosing Romer Waikiki at The Ambassador! We're thrilled to hear our team members' friendly approach and personalised check-in process made a significant difference in your stay. How wonderful to know that our distinctive and modish design was to your liking, along with our delicious breakfast options, local entertainment, and numerous amenities enhancing your experience. Your positive feedback about the comfortable beds, proximity to the beach, and the great value we offer is greatly appreciated. We are eagerly awaiting your return visit.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and front desk was extremely welcoming.
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Susan, we're thrilled to hear of your positive experience at Romer Waikiki at The Ambassador. It's fantastic to know that our team members met your expectations with their helpfulness and welcoming demeanor. We hope to welcome you back in the near future.

10/10 Excellent

Noor Balolia and Altan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re so happy we chose The Romer Waikiki for our honeymoon! Location: the location is the part we appreciated the most. We were able to explore more of the island because of that; it’s just outside the main stretch of Waikiki hotels, so it’s conveniently located but not swarming with tourists. The stop for The Bus into Honolulu is located right outside, it was so easy to jump on a bus and go explore! In one direction is Waikiki; completely walkable distance, stores and shops on the way into the heart of the area. Then walking in the other direction there’s an ABC store right on the corner, then further up a sweet cafe with vegan malasadas, and a 7-11 with yummy Hawaiian snacks and hot food - cheap breakfast! Room: clean!! Super cute with a huge bathroom, comfy bed, and enclosed lanai with a table and chairs for two - we could see the ocean from our room! Service: Everyone was so lovely and kind. No issues, and they were very very helpful. We had a late flight and the valet was able to keep our luggage safe the whole day. Tip: their water bottles are uniquely shaped and we had to get one - my husband loves it!
Stayed 7 nights in Jan 2024
Response from Customer Service on 19 Mar 2024
Noor, we're thrilled to hear that you chose Romer Waikiki at The Ambassador for such a special occasion! Your mention of the strategic location, along with the chance it offered you to discover more of the island, warms our hearts. It seems that your room and its views added to your joyful experience, and that's fantastic to learn.We're most delighted that our colleagues could enhance your stay with their kindness and helpfulness. We always aim to offer seamless service to all our valued guests. And yes, those uniquely-shaped water bottles are indeed quite popular!Looking forward to welcoming you back, perhaps for an anniversary trip. Thanks again for your wonderful review!

10/10 Excellent

Johnatan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome
Stayed 11 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Johnatan, we're thrilled to hear your stay at Romer Waikiki at The Ambassador was awesome! Our team members take joy in providing the best experience for our guests. We hope to see you again soon for another fantastic stay.

10/10 Excellent

Adam

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Adam, your high rating of Romer Waikiki at The Ambassador is greatly appreciated. We're thrilled that your stay was pleasing, and we hope to welcome you back on your next visit to Waikiki.

8/10 Good

Thomas Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a convenient 10-15 minute walk from everything.
Stayed 8 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Thomas Lee, it's great to hear that you found the location of Romer Waikiki at The Ambassador convenient and within a short walking distance of surrounding attractions. We hope to be your accommodation of choice when your travels bring you back in the area.

6/10 Okay

Brianna

Stayed 15 nights in Feb 2024
Response from Customer Service on 15 Mar 2024
Brianna, thank you for rating your stay. We value your feedback and hope to provide a more enriching experience during your next visit. Your satisfaction is our top priority.

8/10 Good

JoVohn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. The location is great not in the heart of the Waikiki downtown area but just a block or two away. We got peace and quiet and proximity to shopping and beaches.
Stayed 5 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
JoVohn, thank you for sharing your experience at Romer Waikiki at The Ambassador. We're pleased to hear that you found our location convenient and our team members supportive. It sounds like you truly appreciated the tranquillity while still being close to shopping and beaches. Thank you for choosing us, we look forward to your next visit!

6/10 Okay

Kawahine

Hhh
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Mar 2024
We appreciate the feedback, Kawahine.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

SHEEDA

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on 11 Mar 2024
Thank you for the 4-star rating, Sheeda!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Romer Waikiki at The Ambassador. Thank you again for sharing!

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Go-to
Stayed 22 nights in Feb 2024
Response from Customer Service on 10 Mar 2024
Thanks for the amazing rating, Federico!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Romer Waikiki at The Ambassador!

8/10 Good

Alexey, Reutov

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, but noice window when windy....
Stayed 5 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Alexey, we appreciate your words about our comfortable rooms at Romer Waikiki at The Ambassador. We regret to hear you encountered some noise due to the wind. We've taken note of your concern and our team members will look into the matter. We hope to welcome you back in quieter weather.

8/10 Good

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our room but our carpet was dirty which really hurts the overall quality of the room. Love the layout of the hotel and the open, social areas — fabulous! Breakfast food was expensive for the Quality of what we got. Staff was good and fairly responsive until the last 24 hours of our stay. Our room wasn’t cleaned until9:30pm! Then we requested an iron & ironing board that never came. Lastly, our keys stopped working two hours prior to checkout time. The young lady at the front desk did end up reversing two nights’ resort fees for the screwups though.
Stayed 3 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Kaye, thank you for choosing Romer Waikiki at The Ambassador and sharing your feedback. It's lovely to hear that you appreciated our unique layout and sociable areas. However, it's regrettable to note certain aspects did not meet your expectations. Your experiences in relation to room cleanliness and service in the latter part of your stay will certainly be looked into to ensure future improvements. We're also listening to your thoughts on our breakfast options. On a positive note, it's heartwarming to hear our front desk colleague was able to offer some resolution during your stay. We look forward to a future chance of serving you better.

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 5 nights in Dec 2023
Response from Customer Service on 26 Feb 2024
Julian, it's truly rewarding to know that Romer Waikiki at The Ambassador left such a positive impression on you. We are eager to welcome you back when you decide to stay with us again.

10/10 Excellent

Christa E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Staff was super & property was newly renovated & beautiful. Beds were vwry comfy.
Response from Customer Service on 26 Feb 2024
Christa, we're thrilled you enjoyed your stay at Romer Waikiki at The Ambassador. Knowing that our beautiful renovations and comfortable beds added to your positive experience gives us immense pleasure. Your commendations about our super team members indicate we're on the right track. We're excited to welcome you back for another delightful stay in the future.

6/10 Okay

Shuang

Liked: Staff & service, property conditions & facilities
The hotel is newly renovated, cool design. The bed is comfy. However, the room could be cleaner. It is pretty expensive for its location and there's an additional resort fee for every night.
Stayed 3 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Shuang, it's encouraging to hear that you found our design appealing and the beds comfortable. However, we note your comments concerning the cleanliness, pricing, and additional fees. We continually strive for impeccable cleanliness and complete transparency with our pricing structure. We appreciate your feedback and look forward to another chance to serve you better.

2/10 Terrible

Heejoung

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They're skip the room cleaned.
Stayed 6 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Heejoung, we regret to hear about your experience concerning the room cleaning service. Ensuring cleanliness for our guests is a high priority for us. We will certainly address this situation with our team members to ensure such instances are avoided. We appreciate your feedback and hope for an opportunity to serve you better in the future.

10/10 Excellent

Hiroma

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 8 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Thank you for the wonderful rating, Hiroma!It's fantastic you enjoyed your time at Romer Waikiki at The Ambassador so much! We look forward to hosting you again soon for another amazing experience!

4/10 Poor

Yolanda, McDonough

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs MAJOR upgrade! It's old and dingy looking. Pictures are misleading. The lobby is awkward & its nit very retro to me. It needs a deep cleaning and paint and replacement of rugs and several other fixtures. The price you pay is absolutely too high for the quality/accomodations. Also, the daily valet parking rate is INSANE!! They need to provide parking for their customers & guests. Our check-in was a terrible experience until one sweet professional young lady who in my opinion should be the manager (she was just that good) really took the time to sort things out and give us our correct room. We had to wait 24 hrs but at least she made that part right. There are no perks here. Would not recommend this hotel and I definitely would not stay there again! The young lady who gave us exceptional service was a blessing! Sadly, I forgot her name. I'm sorry!! She was Asian descent and please forgive me having to remember her that way. I pray that management knows who I am referring to & that they reward her & guve her an increase in position and pay. Her mindset, actions, attention, attitude, kindness, professionalism, and outstanding attention to customers & detail, is what saved our stay!! Thank you!!
Stayed 26 nights in Jan 2024
Response from Customer Service on 21 Feb 2024
Yolanda, it's unfortunate to hear about the challenges you encountered during your stay, especially with regard to the property's decor and cleanliness. We are always looking to improve. We acknowledge the importance of providing a fair value for our services and facilities, including parking. We're sorry there were some misunderstandings upon check-in, but we're pleased that our diligent team member was able to intervene and improve the circumstances. She truly embodies our commitment to guest satisfaction. We do appreciate your valuable feedback and understand if you choose to explore other options in the future. Thanks for taking the time to share your thoughts.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very Respectful Staff.
Stayed 4 nights in Feb 2024
Response from Customer Service on 18 Feb 2024
Jordan, we are genuinely delighted to learn that you found our colleagues at Romer Waikiki at The Ambassador to be highly respectful. Your positive feedback is greatly appreciated and we hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

Karlo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was walkable distance from shopping areas and restaurants. Staff were friendly from the front desk crew, to parking attendees, to the household staff . Service was nothing out of their ordinary responsibilities and duties. Facilities is poor. Cleanliness was also poor. Amenities were not all available as it was advertised. Our last night, my gf woke up with bite marks. According to their findings, no bedbugs or dust mites were found.
Stayed 9 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Aloha and Good Morning,I would welcome the opportunity to speak with you directly regarding your experience at Romer Waikiki.Please contact us directly so we can speak further.Your feedback has great value and would appreciate what time you can offer.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really ideal for walking around the Waikiki area.
Stayed 28 nights in Dec 2023
Response from Customer Service on 15 Feb 2024
Alejandro, it's fantastic to hear that you found Romer Waikiki at The Ambassador's location perfect for exploring the iconic Waikiki area. We thank you for sharing your experience and we look forward to welcoming you back on your next visit.

8/10 Good

Huyen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Me and the bf had stayed here for quite a long time about 13 days back in November. Location is good and is walkable to the main area of Waikiki. When we arrived we noticed there wasn’t a microwave in the room and asked if we could receive one in the beginning of the trip and also an extra luggage holder since we will be staying there for an extended amount of time, sadly we didn’t received any of these things even though we had asked a couple times. The room itself was nice and clean but definitely a little cramped. We had a corner room with the lanai that was L shaped so that was awesome to have views of the mountains and partial view of ocean/city. The pool area was nice and they offered food and drinks to purchase at the pool. They also had some amenities like free beach chairs or beach items that you could rent from beach candy which was on the opposite side of Waikiki but you had to return it before they closed which was 5pm. It would’ve been a great perk if the hotel itself had beach chairs to lend out. At the time their gym was under construction so we had to walk 15-20mins to Alohilani resort to use their gym which was fine because their gym was super nice. Overall I would probably stay here if my stay was shorter but long term (ie. more than 7 days) I would probably choose somewhere that had a little more space and microwave.
Response from Customer Service on 13 Feb 2024
Huyen, it's great to hear you appreciated the prime location of Romer Waikiki at The Ambassador and enjoyed the views of the mountains and the ocean from your room. We apologize if your requests weren't immediately handled. We encourage all guests to discuss any special needs with our team members, who strive to provide satisfactory solutions. We also acknowledge your suggestion about providing beach chairs for guest use and take it into consideration. Moreover, we regret any inconvenience the temporary unavailability of our fitness center created but are glad you liked the alternate one at the nearby resort. We hope that in the future, if your travel plans are for a shorter period, you'll consider returning to our hotel for another visit.

10/10 Excellent

Alejandro

Liked: Staff & service, amenities, property conditions & facilities
Romer Hotel is a convenient place to go around the Waikiki area.
Stayed 16 nights in Jan 2024
Response from Customer Service on 10 Feb 2024
Alejandro, it's fantastic to hear that the Romer Waikiki at The Ambassador served as a convenient base for your explorations around the Waikiki area. We hope to have the pleasure of welcoming you back on your next visit.

6/10 Okay

Mary Grace

Travelled with partner
Disliked: Amenities
Why is there no ice machine for guest to get ice? I had to text daily to get ice and 3/4 times it took almost 1 hr for my ice to get to me. Also when I tried to call the front desk to ask about my ice, the phone in the room is not working and my text was unanswered 2x in a span of over an hour! So frustrating! The room says free coffee downstairs. nope!! Not free! Expedia says free bike…NOPE! No bikes! I would not stay here again.
Stayed 4 nights in Feb 2024
Response from Customer Service on 8 Feb 2024
Mary Grace, we are genuinely sorry to hear about the inconvenience you faced regarding the ice availability and the lack of prompt communication from our team members. Please know, we are already working towards improvements in these areas. We also noted your comments about the amenities and are surprised to hear about these discrepancies; we'll surely address them. We regret that your experience did not match your expectations and sincerely hope we have an opportunity to make it right in the future. Thank you for sharing your feedback.

10/10 Excellent

Rachel, Kapolei

Travelled with family and small children
Liked: Cleanliness, staff & service
We had a lovely time during our stay at the Romer. The old Ambassador hotel has been refurbished into a neighborhood gem. There was a lot of time and effort put into this transformation and the result is a taste of old Hawai’i—how refreshing to see. We wish this was more of a theme in Waikiki. There were a few minor issues that we noticed during our stay. One, there wasn’t a decent sized trash/rubbish bin in our rooms. Only tiny small ones in the bath. This made it difficult for us to dispose of our larger items. Luckily, we were right next to the trash chute so we were able to throw larger things away without too much hassle, however, it would have been nice to have a large rubbish bin in our room for the convenience. Secondly, my husband went for a swim in the pool in the morning and came face to face with a floating half eaten slice of pizza. Not sure what to say there, but pretty gross. Third, the bathroom was extremely noisy. The vent/dehumidifier was on 24/7 with no way of turning it off. We could hear it from most areas throughout, but still a minor issue considering. Other than those three things, we had a lovely stay. The staff was excellent and so very welcoming. The common areas were lovely and comfortable. A great place to relax while enjoying your surroundings. We look forward to returning in the future and will spread the word in the meantime.
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Rachel, it's terrific that your stay at Romer Waikiki at The Ambassador provided you with a refreshing taste of old Hawai'i. We pride ourselves on the transformation of this charming establishment into a valued local destination.We take note of your comments regarding the in-room waste disposal setup and certainly value your suggestion for larger bins. As for the swimming pool incident - rest assured we take pool cleanliness very seriously and aim for an impeccable environment for our guests. We also sympathize with your experiences with the bathroom vent; we strive to ensure all aspects of your stay are comfortable and relaxing.It's pleasing to hear of your positive encounters with our delightful team members and your enjoyment of our beautifully decorated common areas. We eagerly anticipate your future visits and are thankful for your kind words of recommendation.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just what we were looking for. Close to everything but just enough on the fringe to not be in the middle of the all the crowds. Great views of the area and ocean.
Stayed 5 nights in Jan 2024
Response from Customer Service on 2 Feb 2024
Douglas, it's wonderful to read that Romer Waikiki at The Ambassador provided just the experience you desired. We're also pleased you appreciated our prime location, striking views, and the peaceful retreat from the bustling crowds. We certainly hope to see you again on your next visit to the area.

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
No eatable food on property . Worst hamburger ever. Coffee in room ok.
Stayed 2 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Marie, we appreciate you sharing up your review. We're sorry to hear about your dining experience at Romer Waikiki at The Ambassador. Your comments on the food served have been noted, and we will ensure it's relayed to our culinary team for attention. We're glad you found the coffee in your room acceptable, and we look forward to making your next stay more enjoyable.

6/10 Okay

Britney

Travelled with group
Liked: Cleanliness
Three of the soap bottles were empty when we arrived in the room, and there was no drinking water so we had to wait around 30 minutes before staff were able to bring us some. The AC broke, and the TV was not working. I found rings i had placed on a bathroom shelf to be on the bathroom floor after room service came through. One of our garbages was not taken out after cleaning and no bag replacement. They no longer have free coffee which is one of the main points on expedia. Otherwise it was nice!
Stayed 5 nights in Jan 2024
Response from Customer Service on 29 Jan 2024
Britney, it is disheartening to learn about your mixed experiences in our establishment and we appreciate your feedback. We apologize for the inconveniences you encountered such as the essentials in the room and issues with the AC and TV. We value the comfort and satisfaction of our guests and these matters are certainly not typical of us.It's also disturbing to discover unwanted movements of your items during room service. We assure you that the professionalism of our team members is of high priority. Your remark about the coffee, which used to be complimentary, is duly noted.On a brighter note, it's relieving to learn that you found other aspects of your stay to be enjoyable. We hope to have another opportunity to enhance your experiences the next time you choose to stay with us at Romer Waikiki at The Ambassador.

6/10 Okay

Dina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I liked the room size, and when we requested stuff the staff was prompt and polite . Didn’t like the fact that we had to keep asking for things . The lady who cleaned the room did an ok job cleaning . She didn’t clean the bathroom well or refill the shampoo and conditioner or add toilet paper . The table station that had the water kettle lacked an electric outlet. A microwave wld’ve been convenient. The hotel being near a busy street was a bit noisy . Especially when the balcony door was open.
Stayed 4 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Dina, we appreciate your input. It's encouraging to see you liked the room size and prompt service from our team members. Regarding your feedback about replenishment of amenities and cleaning standards, we strive for consistent excellence in these areas and will certainly use your feedback for improvements. Also, we're sorry to hear that you were inconvenienced by the lack of a microwave and an electric socket for the kettle. Concerning the noise, we acknowledge that urban locations can occasionally be a bit bustling. Nonetheless, thank you once again for your valuable review.

10/10 Excellent

Jaime L., Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Room was tiny but very cozy and clean. Had a great time
Stayed 3 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Jaime L., it's wonderful to hear you enjoyed your stay at Romer Waikiki at The Ambassador. We're glad the compact yet welcoming nature of our rooms was to your liking and that cleanliness was up to par. We strive to ensure all our guests have a memorable experience. Your upbeat feedback is much appreciated. We can't wait to welcome you back for more enjoyable moments!

2/10 Terrible

Feili

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 20 Jan 2024
We appreciate the feedback, Feili.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Gracia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on 13 Jan 2024
Gracia, thank you for choosing Romer Waikiki at The Ambassador. We're thrilled to know you had a wonderful experience with us. Your feedback is much appreciated and we're looking forward to welcoming you back in the near future!

4/10 Poor

VEDAD

Travelled with family
Liked: Cleanliness, staff & service
This is NOT a resort but they charge $50 resort fee. It is bate and switch tactic. A bit lower price but they add resort fee that is very high at the check in
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Vedad, we appreciate your concerns regarding additional charges. It's important to us to maintain transparency in all pricing details, including the resort fee which covers various hotel amenities. We regret if this wasn't clearly communicated at the time of booking. We value your feedback as it helps us improve our service delivery. We hope for a chance to make your future stays more pleasant.

8/10 Good

ZHU

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely staff and convenient location. Facilities are a little bit old but the price was great. Quite some noise in the early morning though
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Zhu, thank you for your feedback. At Romer Waikiki at The Ambassador, we are pleased to hear you appreciated our team's friendliness and location. We are dedicated to offering value, while also acknowledging the charm our facility carries with its seasoned infrastructure. We regret any early morning disturbances and have noted your observation for further improvement. We hope the positives will bring you back to us in the future.

2/10 Terrible

Wajma

Disliked: Cleanliness, staff & service, property conditions & facilities
It was terrible, my family has never been treated so terribly in outlets entire lives. Our credit cards are not working because of this place and we’re stranded. Need help
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Wajma, we're truly sorry to hear about your experience and the difficulties you had with the payment process. We understand this must have been quite distressing. We assure you it's our priority to ensure every guest's comfort and satisfaction, and we offer help in any way we can. Please come forward to our management team directly with more details about your troubles to allow us the opportunity to address them adequately.

6/10 Okay

Jian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
staff are very friendly, but parking is valet only and there is a $47 valet parking fee per day, plus the resort fee, expect to add $100 to your room rate
Stayed 5 nights in Nov 2023
Response from Customer Service on 13 Jan 2024
Jian, we appreciate you highlighting our friendly team members. We understand your perspectives about the valet parking service and the associated fees. These are in place to ensure smooth operations and convenience for our guests. We strive to provide transparent information about these costs and sincerely regret any misunderstanding. We hope this didn't mar your overall experience and we look forward to another opportunity to serve you better in the future.

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Monica, it's wonderful to hear that you had a positive experience at Romer Waikiki at The Ambassador. We appreciate your rating and hope your stay was enjoyable in every way. We would love the opportunity to welcome you back the next time you're visiting the area.

8/10 Good

Chad, Kennewick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for the 4-star rating, Chad!It's great your time at Romer Waikiki at The Ambassador was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

10/10 Excellent

Lin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated, convenient location
Stayed 6 nights in Dec 2023
Response from Customer Service on 30 Dec 2023
Lin, it's splendid to learn that you appreciated the recent updates at Romer Waikiki at The Ambassador. We are proud of our prime location and it's great to hear you found it convenient. We hope to welcome you again on future visits to Waikiki.

8/10 Good

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very lovely. Halls were a little less desirable for such a pretty place. Front desk help and concierge wer amazing. We booked for 2 adults and 1 child in a kingvroom, so I wish they would've asked us to or caught that. Our 11 year old had to sleep on the floor. There wasn't any toilet paper in the bathroom, or towels and there was a hair on the toilet. We just asked for what we needed and wiped the toilet down. They brought us what we needed and gave me complimentary advil for my pounding headache after traveling for 20 hours. Also there vare NO shuttle services. This property is 8 miles from the airport but with traffic is a 20 minute ride. Our taxi for one day to the hotel was $70. And the airline put our luggage on the later flight than us so my husband had to pay an uber to go back to the airport and then back to the hotel which was another $80 total. We only stayed one night because we just had to fly to Honolulu before going into our final destination in Hawaii. So for our 20 hr stay in Honolulu we spent $600. I think it would be a great service to have an airport shuttle! Overall the property was fine. Its loud outside and our only "complaint" was our AC didn't work on the day we were checking out. We probably wouldn't stay here again since other chain hotels are probably comparable and cheaper.
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Harold, your feedback is appreciated. It's fantastic to hear that you found the Romer Waikiki at The Ambassador charming and that our team at the front desk and concierge were exceptional. However, we acknowledge your concerns regarding room arrangements, housekeeping services, and transportation. We always aim to ensure our guests enjoy the best comfort and convenience, and your points will help us continue to improve our services. The lack of functioning AC on your departure day was also unfortunate and we regret this inconvenience. We would love the opportunity to provide you with a better experience in the future.

10/10 Excellent

Muhanad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Staff is very responsive and friendly!
Stayed 6 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
Muhanad, thank you for your kind words about Romer Waikiki at The Ambassador. We're elated to hear that you found our team members very responsive and approachable. Our team always strive to offer an unbeatable experience, and your feedback suggests they're doing just that. We can't wait to welcome you back on your next visit!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 26 Dec 2023
Thanks for the perfect rating, Tammy!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Romer Waikiki at The Ambassador.Have a wonderful day!

8/10 Good

Kamalini, Nunawading

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel, great check in experience. Staff were friendly and helpful. Good location.
Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
Kamalini, we're delighted to hear you found the Romer Waikiki at The Ambassador to be comfortable and you had a wonderful check-in experience. Our team members always strive to provide top-notch service. We're also glad you enjoyed our prime location. We look forward to welcoming you back in the future.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Kevin, we're thrilled to see that you had a 10-star experience at Romer Waikiki at The Ambassador. We hope to have the pleasure of serving you again in the future!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything went great! They were friendly and responsive. Room was small but clean and comfortable. The areas to chill were cool. Pool area was nice. Exercise room could use more equipment. No way to do any pull down exercises. For the price I was very happy. I would stay there again.
Stayed 4 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
David, it's lovely to hear that your stay at Romer Waikiki at The Ambassador met your expectations. We're thrilled that you found our room clean and comfortable, and that our lounge areas were enjoyable. Your feedback on the exercise facilities is duly noted. Our colleagues continually aim to provide the best possible service, so it's brilliant you found them friendly and responsive. We're ecstatic to know we provided good value for your stay, and eagerly anticipate your return in the future.

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my partner stayed at the Romer Ambassador for 10 nights and we very much enjoyed the property. The rooms were extremely modern and comfy. Also the most clean hotel room i’ve ever stayed in. As for the staff, they were lovely and helpful. There’s a great atmosphere in the lobby as there’s always soemthing going on, form live music, to little shopping stalls, to free alcohol and coffee. Overall it was in a convenient location too. Will definitely be staying here again when renting to Waikiki.
Response from Customer Service on 18 Dec 2023
Jasmine, it warms our hearts to hear your positive experiences at Romer Waikiki at The Ambassador. We're delighted you appreciated the modern comfort of our rooms and esteemed cleanliness. Our team members take pride in cultivating a vibrant atmosphere in our lobby and are always eager to assist. We're happy to have been conveniently located for your stay. We're thrilled to hear you'll choose us again on your next Waikiki visit.

10/10 Excellent

Jacklynn

Stayed 10 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Jacklynn, it's wonderful to see your high rating for Romer Waikiki at The Ambassador. We're glad to know your stay was enjoyable. We look forward to welcoming you again on your next trip. Safe travels!

6/10 Okay

Ramon Hernando, Orlando

Stayed 10 nights in Dec 2023
Response from Customer Service on 19 Dec 2023
Ramon, it seems you had a neutral experience during your stay. We appreciate your feedback to help make improvements for future guests. We strive to provide an exceptional experience, and we hope to have the chance to welcome you back for a more satisfactory stay.