All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Wow
I was visiting Nottingham for an eye surgery with my elderly parents where by my mother was the donor.
Not only that the facilities were great, clean and spacious, the staff really wowed me from the word go.
The bookibg experience was great as I sought accessible room for my parents. The staffed namely Hamid and Katie were so helpful in guiding me and giving my parents and I the perfect rooms.
Then came the special requirements for earlier breakfast than normal time in the room.
It was managed seamlessly at no extra cost.
The staff also helped mu mother with medication post surgery whilst I was still at the hospital.
The food quality at the breakfast and in room service was superb.
A the icing on the cake that not only we were allowed extended checkout at 4pm later than normal but were also given complimentary breakfast for 2 out of 4 guests and discount of onhouse dining experience.
What can I say we received a royal treatment during our four day stay.
The staff and customer service was beyond best.
I never expected so much that they gave us in service and care.
Wow and absolute wow.
The location is also very central with the high street just behind the hotel with plenty of wonderful dining experiences.
A 7 star service by a 4 star hotel.
I am sold
Qaiser
Stayed 3 nights in Mar 2024
Response from Santa on 10 Apr 2024
Dear guest, thank you for taking your time to share your review. We are so happy to hear that you really enjoyed your stay with us and that you liked our hotel and breakfast, as well as service provided by our friendly and helpful team. We take pride in delivering exceptional customer service, and we're glad that we were able to meet your expectations. We look forward to welcoming you back in the future and exceeding your expectations once again. Kind regards,
Great location. Nice clean hotel. Staff is friendly. Had a couple of noisy nights from the nearby bars.
Peter
Stayed 7 nights in Mar 2024
Response from Solari on 10 Apr 2024
Dear Peter, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and location. All your unfavourable feedback will be raised to our team to ensure that we meet our guests' satisfaction and improve our standards. We wish you well and hope to serve you better in the future. Kind regards, Solari
Just a quick walk to city centre, super connected to railway/bus links, a lot of options for dining/drinking
My Linh
Stayed 2 nights in Mar 2024
Response from Irene on 25 Mar 2024
Dear My Linh, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
Staff are what make this hotel great. Not only were we upgraded to a bigger room but breakfast selection for our room service order was perfect. Would love to come again!
Dear Rhian, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities and location. We look forward to welcoming you back. Kind regards, Solari
Nice friendly hotel with easy and convenient access to the city of Nottingham
Hardeep
Stayed 1 night in Jan 2024
Response from Solari on 5 Feb 2024
Dear Hardeep, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location. We look forward to welcoming you back. Kind regards, Solari
Online check-in system asked for payment details and double charged the room charge.
The reception staff was saying that I was not giving her response and asked me to respond to her while I was busy looking for the details for booking for another room of my family. What a impatient and impolite reception. Poor hospitality.
Excellent stay. Checkin excellent especially Katy who went out of her way to accommodate our needs. Breakfast staff also helpful and cheery. Again the Spanish guy so very pleasant. PP staff are an asset . This us our 3rd stay and it wont be our last thank you
Friendly greeting by reception. Room spacious, clean and comfortable. Convenient location
VICTORIA
Stayed 1 night in Dec 2023
Response from Olga on 21 Dec 2023
Dear Victoria, thank you for your great feedback. It is great to hear you loved your stay with us as well as the service our staff has provided. Delivering outstanding customer service is a top priority to us, so we're glad you were very happy with the service. We hope we can welcome you again and truly impress you next time. Kind regards, Olga
Don’t have room 717 on a Friday or Saturday, the music from the club below is very loud in the room and goes on until 4am
Verified traveller
Stayed 1 night in Dec 2023
Response from Olga on 21 Dec 2023
Dear Guest, thank you for your review. We are truly disappointed to learn that your experience has not exceeded your expectations.We take all feedback seriously, and we will make sure that your concerns are addressed with our team so that we can improve our service. Thank you once again for your valuable input. We hope to have the pleasure of welcoming you back soon for an even better stay. Best regards, Olga
Add trance smell in bathroom and the facilities in the hotel where average. The restaurant was open and no real area to relax in until 3pm. Don’t arrive early if you want to relax at the hotel as there isn’t anywhere comfortable to do so.
Christopher
Stayed 1 night in Dec 2023
Response from Olga on 21 Dec 2023
Dear Christopher, thank you for your review. We are truly disappointed to learn that your experience has not exceeded your expectations. We take all feedback seriously, and we will make sure that your concerns are addressed with our team so that we can improve our service. Thank you once again for your valuable input. We hope to have the pleasure of welcoming you back soon for an even better stay. Best regards, Olga
Thank you for your comment, James,We are happy that you experienced very pleasant service from our staff and that you found our hotel nice. We cannot wait to welcome you back! Kind regards,
A clean hotel. But absolutely freezing bedroom and bathroom. Quite unpleasant and ruined my overnight stay. I will not be returning to this hotel unless global warming significant accelerates.
Michael
Stayed 1 night in Dec 2023
Response from Kristine on 6 Dec 2023
Dear Michael,Thank you for taking the time to share your experience. We apologise for the inconvenience caused during your stay with us. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind regards, Kristine
Dear Mike, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene
Hotel staff were very friendly but the room itself could be improved. Lighting was unusual, the sink wasn't the most practical, strange drips over the bathroom door, walls and head board which hadn't been cleaned and silver fish appeared a lot in the bathroom!
Verified traveller
Stayed 3 nights in Nov 2023
Response from Solari on 21 Nov 2023
Dear Guest, Thank you for taking the time to share your review. We regret to learn that we could not provide you with a positive guest experience on this occasion. Please accept our sincere apologies for the maintenance and service issues encountered. This is certainly not the impression we wish to leave with our guests and we will ensure that your comments are shared with the management team. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards, Solari
Nice hotel, clean and tidy. Very handy for the centre of town. Staff were very attentive, friendly and helpful, massive breakfast selection, would definatley stay again, 10 out of 10, many thanks.
Richard
Stayed 1 night in Nov 2023
Response from Senami on 22 Nov 2023
Thank you Richard for your feedback. It is great to read you had a delightful stay with us. We also appreciate you pointing out the excellent service you received from the team. We look forward to welcoming you back. Kind regards, Senami