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Reviews of mour Hotel

4.5 out of 5
mour Hotel
Lake View Drive, Sherwood Park, Nottingham, England

Reviews

8.0

Very good

Rating 10 - Excellent. 372 out of 1001 reviews" "
Rating 8 - Good. 385 out of 1001 reviews" "
Rating 6 - Okay. 140 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

DAN

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Poor service all round. Lifts were a joke - got stuck in them for 10 mins and didn't even get an apology from the staff. restaurant closed on arrival even though we had an 8pm reservation. no alternative or help offered.
Stayed 2 nights in May 2024

6/10 Okay

Jeffrey Adam., BRONX

Business traveller
Disliked: Property conditions & facilities
Gym equipment from mid-20th century (dangerously out of repair). No water available in gym or at front desk. No wipes in gym for equipment. Floors dirty, carpets in hallways and room worn. No closet in room for hanging clothing. Dinner was not served at hotel, and there was nowhere in within 20 minutes available for dinner. Room was HOT due to excessive heat in bathroom, required air conditioning in middle of the night to be able to sleep. Overflowing garbage bins and ash trays in front of hotel.
Stayed 1 night in May 2024

8/10 Good

Alistair

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in convenient location for M1 and local area especially for good golf clubs in the vicinity!
Stayed 2 nights in May 2024

10/10 Excellent

Penny

Excellent
Stayed 1 night in Apr 2024

6/10 Okay

David

Business traveller
Disliked: Staff & service
Reception checkin/out processes painfully slow. Breakfast poor. Many items runout, no coffee, no cups, lack of staff or chatting elsewhere.
Stayed 1 night in Apr 2024

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was generally as good as expected. The only downside was breakfast which was poor quality and felt half hearted. We ate an evening meal prior and that was great which made the breakfast offering difficult to understand.
Stayed 1 night in Mar 2024
Response from adam on 5 Apr 2024
we apologise for the experience you've had with our breakfast and we will look in to better our services thankyou for the feedback.

6/10 Okay

Xavier

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Poor lighting
Stayed 1 night in Mar 2024

10/10 Excellent

Adam

Stayed 2 nights in Feb 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, great staff and lovely food!
Stayed 2 nights in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Raul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Penny

Stayed 1 night in Feb 2024

6/10 Okay

Bradly

Liked: Staff & service
Disliked: Property conditions & facilities
Only thing to let this property down was the bath room, looked old and used
Stayed 1 night in Feb 2024

10/10 Excellent

Penny

Lovely food
Stayed 1 night in Feb 2024

10/10 Excellent

A

Stayed 1 night in Feb 2024

8/10 Good

wayne

Travelled with partner
Liked: Cleanliness
Nice building design
Stayed 1 night in Jan 2024

8/10 Good

Kyle

Business traveller
Liked: Staff & service
Good Staff, decent bar and grill. Rooms need an update
Stayed 1 night in Jan 2024

6/10 Okay

Becki

Travelled with family, Travelled with partner
Liked: Cleanliness
Nice hotel, lovely on first impression and spotlessly clean but our room (a standard double) felt dated and lacked basic things you would expect from even a budget hotel - such as plug sockets by your bed and adequate in room lighting (everything felt very dark!). There were only two plug sockets (a single double socket) for the entire room, which was on the opposite side of the room to the bed, yet there were two phones in the room for room service/reception? Beds were comfy and linen was good. Bar was great, well stocked and open 24 hours! Breakfast was good quality, a lot of choice on the menu for hot options but grossly overpriced at £15.95, even if you only want a continental/piece of toast! Need to have different price levels for continental breakfasts and hot breakfasts. We were in a group of 6 with other family staying at the hotel, sat on the same table, and yet our breakfasts only came out two at a time with approx 10 mins between each pair, which didn’t make sense. Service was okay but not very attentive. We stayed on a quiet weekend in January so for the price we paid for two nights it was fine, but it would not be worth paying any more. The lifts were making some odd noises. Overall, a nice clean hotel and handy being right off the motorway but needs a revamp.
Stayed 2 nights in Jan 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Always stay here when visiting friends in Nottingham.
Stayed 1 night in Jan 2024

10/10 Excellent

Wayne

Stayed 1 night in Dec 2023

8/10 Good

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Beautiful hotel with amazing service, employees were welcoming and great, food service is great. Really enjoyed my stay, short but still amazing.
Stayed 1 night in Dec 2023

6/10 Okay

Mohammed

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid Avoid Avoid
This hotel looks great on first impressions, but staff are not professional. Beds have got budget matresses on that are like sleeping on concrete, same with the pillows. Coffee cups in the room had dried coffee stains all down the outside of them. We had a door in our room that interconnected to the room next door, they had their tv on that load that we couldn’t sleep. Restaurant is massively overpriced for terrible service and awful food. Better service and food at McDonald’s. Avoid this hotel at all costs.
Stayed 1 night in Dec 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Gary

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No kettle in the room and the coffee machine wouldn’t work due to build up of grime
Stayed 1 night in Nov 2023

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean, convenient
Stayed 1 night in Nov 2023

10/10 Excellent

Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel with very clean rooms. The shower was great. Beds could do with being a little softer but overall a great stay & would stay again for sure.

8/10 Good

Barbara

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Bernard

Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Stayed 1 night in Nov 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2023

6/10 Okay

Bernard

Liked: Cleanliness, property conditions & facilities
Excellent property in and out, good service the food ok.
Stayed 1 night in Oct 2023

6/10 Okay

Richard

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Careworn Mour Hotel
The Mour is desperately in need of a refurbish. Leather sofas are torn, our bedroom carpet was threadbare and the bedroom was dreary and paintwork scuffed. In contrast, the staff were polite and friendly to a high degree. They were knowledgeable when asked questions and very helpful. Hence, our neutral assessment. For the money, there is accommodation of a far higher comfort level in the district.
Stayed 1 night in Oct 2023

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a lovely welcome, all directions and other information was given, everywhere was spotless, the food smelt amazing, and the wine was good too.
Stayed 1 night in Oct 2023

8/10 Good

RYAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect business room
Comfortable bed in a decent sized room. Very much a business hotel so busy bar and restaurant. Good food too. Only slight negative is the room is quite a dark decor
Stayed 1 night in Oct 2023

10/10 Excellent

Philippa

Stayed 2 nights in Sep 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 1 night stop while delivering a student to Nottingham Uni. Highly recommend.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Wouldn’t recommend
Average hotel, run down, only saw one member of staff, lacklustre and our room smelt like vomit.
Stayed 1 night in Sep 2023

8/10 Good

Barry

Business traveller
Ok
Stayed 3 nights in Sep 2023

10/10 Excellent

Gray

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice and modern. Nice staff. Overall a great quality hotel. I stayed for just one night on business. I will absolutely be staying here again. A really great find and a hotel i would recommend.
Stayed 1 night in Sep 2023

10/10 Excellent

Nathan

Stayed 1 night in Sep 2023

6/10 Okay

Barry

Stayed 3 nights in Sep 2023

4/10 Poor

Emily

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable
Never been on a mattress so uncomfortable
Stayed 1 night in Sep 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023